Shop Tiktok Recenzje 

AVOID AVOID AVOID
Avoid. Items don't turn up and they do nothing about it.
Im down money with no item and they reject the refund.
Poor poor service. Absolute joke.
AVOID AVOID AVOID

katastrophaler Kundenservice. Wenn man von den unqualifierten Chatbot-Antworten genug hat, gibt es nur die Möglichkeit mit Live-Kundendienstmitarbeitern, die noch unqualifizierter antworten, zu chatten. Auf Fakten und Beweise wird nicht eingegangen, wenn diese das Fehlverhalten vom Verkäufer oder vom Spediteur aufdecken. Das sowas überhaupt in Deutschland als Verkaufsplattform zugelassen ist, ist mir nicht nachvollziehbar. Jegliche gültigen Gesetze bezügl. Gewährleistung und Lieferungen werden ignoriert. Von Service ganz zu schweigen

Sono stato truffato di oltre 200€ attenzione. Ho effettuato degli ordini che non sono mai arrivati, e mi hanno negato il rimborso. Pure il tracking mostra che non sono mai arrivati e che erano arrivati in Spagna, la piattaforma lo ha poi messo come consegnato e ha chiuso la pratica con un bot automatico dicendo che è stato consegnato.

Sadly can't give no stars but did get refund by my bank DO not send money to tik tok you will.never recieve your orders and have to hassle for refunds

Absolutely awful. I would never buy from TiK Tok Shop again or have anything to do with its site. In one week I have been messed around by sellers & Tik Tok help centre with poor communication & conflicting stories about my parcels. Due to their mess, I then dont receive my packages & have to wait weeks for a refund. The help centre human completely ignores what I have said. I wanted my package, not a refund & they read "I want a refund". 3 times I corrected this & still they responded to me about a refund Im requesting when Im requesting my package. They spew off the same nonsense. I would never buy from it again. I feel so stressed. I cannot trust the site to send me my purchases, get my refunds back to me right away when the issue lies with them & cannot get clear communication from them. They cant be trusted.

Ich kann nur dringend davon abraten, bei TikTok Shop teurere Artikel zu bestellen.

Ich habe eine Ninja Creami Deluxe für 149,99 € gekauft und ordnungsgemäß zurückgeschickt. Die Rücksendung wurde nachweislich zugestellt. TikTok Shop hat mir sogar mehrfach schriftlich bestätigt, dass meine Rückerstattung genehmigt wurde. Trotzdem warte ich bis heute auf mein Geld!

Statt die Rückzahlung endlich abzuwickeln, bekomme ich immer wieder dieselbe Ausrede: ein angeblicher Chargeback über PayPal. Das Problem dabei: PayPal hat mir schriftlich bestätigt, dass kein solches Chargeback-Verfahren vorliegt. Diese Bestätigung habe ich TikTok sogar vorgelegt – ohne Erfolg.

Besonders dreist: TikTok bestätigt die genehmigte Rückerstattung, verspricht die Auszahlung und behauptet gleichzeitig, wegen eines angeblichen Chargebacks nicht zahlen zu können. Widersprüchliche Aussagen, endlose Standardantworten und keinerlei Lösung.

Ich habe inzwischen die Verbraucherzentrale eingeschaltet. Nach unzähligen Nachrichten und Erklärungen habe ich endgültig genug.

Mein Fazit: Ich habe weder die Ware noch meine 149,99 € zurück. So sieht Kundenservice bei TikTok Shop aus. Für mich war das definitiv die letzte Bestellung dort!

1ere commande jamais reçu malgré photo de preuve dans ma boîte aux lettres. Colis peut être volé !!!! Remboursement refusé

Ganz miese Machenschaften im Tok Shop!Wäre wird mit Rückgabegarantie beworben,aber selbst wenn der bestellte Artikel,wie in meinem Fall beschädigt ist,wird die Ware nicht zurück genommen,das ist kriminell!Das war das letzte Mal,das ich China Schrott,welcher ohnehin völlig überteuert ist,im Tik Tok Shop bestelle!

Bought an item for my car the item I bought and the item I received were like night and day, my return was refused so I contacted TikTok to open an investigation they were absolutely useless. I sent photo's of what they sent and asked them to check the photos of what I bought as they don't allow screnshots they obviously didn't. So it is now up to my bank to get my money back

Der Support ist eine Schande und nur für den Verkäufer tätig so das der Verkäufer sogar defekte Wäre liefern kann und der Kunde keine Chance hat defekte Wäre kostenlos zurückzuschicken.
Sogar wenn man eine Anzeige macht interessiert es Tik Tok nicht
Trotz genügend Bilder geschickt das die Sendung fehlerhaft ist interessiert es keinen .
Werde nichts mehr bei Tik Tok kaufen den der Service ist ungenügend!!!

des pu…. de voleurs !!
des pu…. de voleurs !!! Je leur ai retourné leur put… de t16 le lendemain de sa réception et aujourd’hui ils refusent de me rembourser malgré toutes mes demandes (via TikTok Shop qui ne fait absolument rien pour me rembourser également !) ! En conclusion aujourd’hui je n’ai plus le t16 pro que j’ai payé puisque je leur ai retourné le lendemain et dans les délais pourtant et en plus ils gardent mon argent…et l’article !! C du vol ! Je vais déposer plainte contre dreame et TikTok ! Voleurs voleurs voleurs !!!

My experience with TikTok Shop’s handling of copyright issues has been an absolute disgrace. As a small independent business owner, trying to protect my own designs has become a time-consuming and deeply frustrating battle.

The reporting process is inconsistent: some reports have been accepted while others have been rejected, leaving me struggling to understand the decisions or get the wider issue addressed.

Trying to submit a general complaint about the handling of these reports feels practically impossible. I’ve found no clear, accessible route to get a proper review and a meaningful response.

Creators shouldn’t have to spend hours navigating reporting systems just to protect work they’ve put time, money and effort into. This experience has left me feeling that TikTok Shop simply doesn’t care about independent businesses or the impact these issues have on us.

An utterly exhausting experience that has destroyed my confidence in the platform.

I bought 500 CD sleeves for £49.99. The delivery was late. The parcel arrived already open and more than half of the sleeves were missing!

When I raised this with TikTok Shop, a live agent reviewed the photos I sent of the opened parcel and missing items and promised me a refund.

A few hours later, I received a message on TikTok saying my refund was declined as no proof was attached, despite me already sending photo proof. I then had to open a dispute after the next live agent stopped helping. The dispute is currently pending.

I will now contact my bank for a chargeback to get my refund. That's it - I will never shop from TikTok again.

I am sick of TikTok and they're useless payment system, which often doesn't register the order, but it takes your money, and this is the fifth time that's done this to me in the last couple of months.
Now, my payment is pending, but I have no order, I showed The the TikTok Customer Service team that the money has gone out of my bank and is pending and even gave me the TikTok code. They told me I was wrong.
They are absolute nightmares and rather than help me, they closed my ticket

Didn’t receive items. Tried to report for refund but blocked from requesting it through official channels, wouldn’t give me option to contact seller. Help centre is just robots telling me to contact seller again blocked. Sent 4 emails concerning no delivery and no response or acknowledgement. Now thinking I won’t get a fecund. Deleted everything in my basket & refuse to purchase anything more from an unreliable portal. DO NOT TRUST

Ho ordinato un tablet dooge mai arrivato, è una truffa legalizzata e la cosa più grave è che ne TikTok e ne Klarna con il quale puoi pagare intervengono nel dirimere la controversia, quindi mi viene da pensare che sia tutta una banda.
Una cosa è certa ne starò alla larga finchè non li vedrò penzolare.

When IT GOES WRONG - BE PREPARED FOR A BATTLE

Think twice before buying anything through TikTok Shop.

My experience has been absolutely appalling from start to finish.

A parcel handled by Relay was marked as “delivered”, yet the delivery photograph was not even taken at my address. I went out of my way to investigate where the photograph had been taken and was fortunate enough to come across a kind member of the community who helped me establish what had actually happened.

I was then provided with CCTV footage which, in my view, clearly shows the delivery driver making it appear that my parcel had been delivered and then taking the parcel away again.

I sent this CCTV evidence to TikTok.

So this is not simply a case of me saying, “I didn’t receive my parcel” against a courier saying, “We delivered it.” I provided actual CCTV evidence showing what happened, yet I have still been messed around trying to obtain a refund.

TikTok appear far too willing to rely on a delivery photograph, even when that photograph is clearly not of the customer’s address. A photograph of a parcel somewhere does NOT prove that it has been delivered to the correct person.

I then had to contact TikTok support myself just to get the refund process started. Even after speaking to an adviser and providing the CCTV, I was told the refund could take up to 10 days.

And what was TikTok’s gesture of goodwill for all of this?

A £4 voucher.

Frankly, I found that insulting considering the amount of time, stress and effort I had to put into investigating THEIR courier’s delivery, locating the address in the photograph, speaking to members of the community and obtaining CCTV evidence.

Their normal returns process is hardly reassuring either. You can return an item and then have to wait up to four days for the seller to acknowledge receipt. If the seller does nothing, you then have to wait for TikTok to intervene and approve the refund, followed by yet another wait for the money to actually be processed.

Why should customers have to jump through this many hoops just to get their own money back?

Compare this with Amazon, where in many cases my refund is processed as soon as the return is scanned at the parcel shop.

The biggest warning I would give anyone considering buying through TikTok Shop is this: everything may seem convenient while the transaction goes smoothly, but you really find out how good a platform is when something goes wrong.

In my experience, when something went seriously wrong — to the point that I provided CCTV evidence concerning the delivery driver — TikTok’s response was still slow, frustrating and nowhere near good enough.

A £4 voucher does not make up for that.

I will be extremely reluctant to buy anything of significant value through TikTok Shop again.

Never had problems before with purchases but recently 2/3 purchases in a row is one tooo many!! This app has got too big for its boots!!!

Si j’avais pu mettre 0 je l’aurai fait ! J’ai commander un article a plus 50€, le colis a été livré par terre dehors il m’a donc etait volé, j’ai porte reclamation aupres de tiktok mais egalement du service de livraison qui ma indiqué que mon colis avait bien ete volé.(échange téléphonique) à la suite de cet échange j’ai reçu un mail du service de livraison indiquant la non réception de mon colis. Je devais contacter tiktok shop avec cette email pour obtenir en remboursement. Mais a ce jour tiktok refuse toujours de me rembourser. Ce sont des voleurs !!! Fuyez !!!!!!!

Horrible and garbage scam experience i had with the tiktok shop. Had to change my cc and it randomly said wrong info and unstable network. What in the world? Then it said it was going to lock my cc and account. What a scam! Why even have a shop if it doesnt work lol

TikTok has the worst customer service for potential sellers I have ever seen. Their system cannot read PDFs, does not recognize standard IRS forms, cannot deal with variations in name formatting. For example, if a person's name is 'Jane Jones', it will not recognize 'Jones, Jane'. If the company is 'ABC Inc', then 'ABC INC' or 'ABC, Inc.' are unacceptable. Apparently, neither their AI nor their representatives know anything about formatting.