Scarletdarkness Recenzje 175

Jag beställde en klänning i början av sommaren, men har fortfarande inte fått den. Enligt spårningen returnerades paketet av “kunden”, trots att jag aldrig mottagit det. Efter flera mail lovade företaget att skicka den igen, men exakt samma sak hände en gång till. Den här gången slutade de att svara på mail, och jag fick bara kontakt via Messenger. Då hävdade de plötsligt att min adress var “out of delivery range” – trots att de enligt sin hemsida levererar till Sverige.

Jag har bett dem makulera min beställning och återkomma med besked, men inget har hänt. Ordern står fortfarande som aktiv men ser inte ut att ha skickats igen.

Tyvärr känns det varken pålitligt eller professionellt. Jag avråder andra från att beställa härifrån.

Do not pay express shipping as it is a scam. Do not expect a timely delivery. I ordered a month ago and they have told me my item was in production and wasn’t available though it’s advertised on their site. I only asked for a credit in the expedited shipping cost since they failed to ship in 7-10 days which is what it says when you pay extra for it. They said they could only provide half of the shipping cost back. The company absolutely doesn’t care about customer service and ethics.

Don't order here. I ordered june 2nd, its been 10 weeks and it still has not been sent, no response on my email asking about it. An instagram message got a response after 6 weeks: the item I ordered is out of stock. Then why could I order it??? No trouble accepting my money for something they could not deliver. I was offered "an extra gift" without telling me what that meant. I asked for a refund, super politely, or suggested some alternative items for the same price that they could send instead, trying to be helpfull. They straight up never responded to that, or any of my follow up messages. No clue if they ever will send, but the "2 weeks" mentioned on the website were a straight up lie, I doubt they will ever pay me back or send me an alternative.

return process made IMPOSSIBLE despite contacting support several times. 10/10 NEVER order again!

I ordered a dress and jewelry. I never received the dress because it was supposedly out of stock, but that was not indicated at all when I purchased it. The waiting time was very long. It was super complicated to get a refund for the dress. And the jewelry is poor quality, very cheap.

DO NOT buy from Scarlet Darkness. Or at least from their website. I have just been scammed out 270 USD.

There are two situations at play here which I will split up for better understanding.

1. I was messaged by the brand that 3 of the items I have ordered were out of stock. Weird, cause I was able to order them anyway. I have told them I do not wish for a replacement, but rather a refund for the items that are unavailable. To this day, I am still fighting with them for a refund. They absolutely want me to pick replacement items, which I do not want. I wanted the items I have ordered, and if they do not havw them anymore, I would like a refund! Absolute insanity...

2. When ordering, the wrong shipping address had been input. I have messaged them STRAIGHT away that my address was wrong. On the 8th of July, they have acknowledged my email and told me my address was changed. Today, I was told that my package with the available items was delivered to THE WRONG ADDRESS. I went and dug around and saw that my package was shipped on the 10th of July, which means, more fighting, yay. Hope whoever got my package will love those petty dresses that I PAYED FOR.

Anyways, stay away from that company. Perhaps you may have more success ordering from then through Amazon or whatever.

This company is a rip off. Placed my order a month ago, they were very quick to take my money and send order details via email. But that's it. Don't expect to actually recieve your order, or shipping information. They take your money and you will never hear another word. I've emailed both customer service addresses they provide, and messaged them on Facebook (the only 2 options they leave for communication). DON'T WASTE YOUR MONEY ON THIS FRAUDULENT COMPANY.

I ordered through their website on 6/21/25. I checked the shipping policy, assuming it was accurate. My items have not shipped. I have reached out to the customer service emails multiple times hoping for an update, but they do not respond. I would be happy to be patient despite the delay, if they had any semblance of customer service.

Didn't deliver the order, didn't reply to my email etc.

Zero stars is too many. I ordered a dress in April and still not here! No reply to emails or any form of contact! Requested a refund and nothing. I want my money back not the dress. Definitely never ever ordering from here again.

If I could give zero stars, I would. Firstly, the sizing is so off that you could order the same exact item in 10 colors and they would all look and feel very differently. I tried contacting this company via phone, email, Instagram, everything. They never respond. I want to return the item I purchased and they don't respond. It's been over a month. This is just another scammy Chinese company that purposely refuses to answer communications via email so that they can run out the clock so they can refuse to refund you or help you. Their website states you must obtain permission from them to send refunds back and of course, the mailing address appears to be in China.

SCAM DO NOT BUY!!

Catastrophe. 4 articles commandés le 24 mai, 2 reçus 1 mois plus tard et les 2 autres le 4 juillet. Mauvaise taille. Les retours sont payants. Quand j'ai demandé l'annulation de la commande, ils ont envoyé 2 articles. Mauvaise qualité. Tout est chinois les retour se font dans la province de Guangdong ! On peut critiquer la fast fassions mais c'est moins cher et leur produits viennent au final du même endroit !

Made an order on the website, received an email that it would be shipped in 10-20 days, its been 20 and still nothing.

I ordered a corset and realized I didn't need it, and emailed less than 5 minutes later to request cancellation. They didn't reply until 7 days later, and to summarize a lengthy roundabout exchange of emails, they claimed that I could not get a full refund and would need to pay for shipping if I chose to return my order, despite the fact I had done everything in my power to cancel it before it was shipped and the fault was with them for not responding soon enough. When I continued to push back, their responses became shorter and their last one made zero sense with the context of our discussion after I pointed out their misleading policies and the fact I had requested cancellation immediately after my order was placed. This tells me that this company has potentially written policies and purposefully had slow response time to ensure that a full refund will never be possible.

Ordered through Amazon and had zero problems, plus it was cheaper. Just avoid their website.

Ordering through their site is super slow, took months to deliver, and they do not honor returns, instead offering 10% off or a coupon and free item. I would think that would be more than the return shipping cost but alas. I've heard Amazon may be better but have not and will not order from them again after my experience.

To say I'm dissapointed is an understatement. I'd heard great things about the company, and wanted to shop their latest sale. I found a couple pieces I loved, and ordered them. I was distracted while ordering and never realized my phone auto entered the wrong card. I immediately emailed the customer service line asking to cancel the order so I can change what card I used. After no response for a few days I emailed again. Next day I emailed a different line on their website. Today I messaged them over messenger in hopes of getting ANY response. I did recieve a message back asking what they could help with. I explained about the card, and needing to change payment methods, and have not recieved a response since. I'm upset enough I have no plans of repurchasing the items now, I just want my refund. If this business isn't a scam they have some of the worst customer service I've ever dealt with.

They are a scam!
I made a large order.
It was sat on for WEEKS and I kept contacting them asking what was happening. They would not respond. Once they did they said some items where out of stock. They offered to substitute, I agreed, but then there was no answer.
I eventually asked to cancel and refund.
After a couple weeks of asking they said they would give a partial refund because I would have to send the clothes back but I NEVER RECEIVED ANYTHING.
They kept my money and didn't deliver anything.

Great quality of the fabric, the items are like the pictures on the website. I have ordered several times on the site and I love the garments I have received.

The only annoying thing is that sometimes a few items I ordered turn out to be out of stock, whereas they were in stock according to the site. But when I reached the customer service out, they managed to replace the missing items. A couple of times, they even offered a free-extra item to apologize for the inconvenience.

So I will purchase from Scarlet Darkness again!

Changing my review as I was pleasantly surprised to receive all my items and had no issues with delivery!
It did take much longer than expected, so when you buy, make sure you buy several months ahead of when you need the stuff.

I will say though, I did need to "threaten" customer service with a dispute once it had been more than 20 days and my order still wasn't dispatched. Then, suddenly - it all got sent. So if you're missing your order that helps to do, haha.