Scarletdarkness Recenzje 175

I used to love Scarlet Darkness...but their customer service and process for shipping is atrocious. I ordered at the end of July for an event for my daughter. I waited the 20 days(which is generous for shipping times) since they stated on their website that they have issues with shipping information loading to their site. Not only did my items not ship they "were still in production". I received no email stating that it would be a month and a half before I got my products. My daughter had to piece together a different outfit. I did get someone to respond and I got a "sorry". I have been sent an email saying that if I left a 5 star review I would get a coupon but I don't plan on spending with them again. New reviews are possible spam from customers wanting a coupon. Be wary!!

Items are great quality and I love getting my renfaire outfits from here!

I wear them literally daily for work and I feel the most Bonita I’ve ever felt! Gonna be shopping here the rest of my life! Waist chains? Ugh dazzling. The multi color pink and blue corseted dress gives princess and the pauper babe I’m so obsessed. Trust that.

I adore the styles of corsets and dresses offered by this brand! I have a few corsets from them, and they are so comfortable! The only downside is that their clothes are frequently unaffordable for me, but the pieces that I did spend on have surely been worth it!

I've bought from Scarlett Darkness many times and love my purchases. They have become my go to store for my Renaissance Festival garb

LA PIRE EXPÉRIENCE D’ACHAT EN LIGNE ! J’avais fait une grosse commande, pleins d’article ne sont jamais arrivés, je n’ai JAMAIS été remboursée, des mois que je leur écris des mails et ils me répondent n’importe quoi et ne m’ont jamais remboursé, les autres articles qui sont arrivé était soit cassés, de mauvaise qualité ou « défaillant » ( j’avais commandé une paire de boucle d’oreille mais une seule est arrivé et en plus cassée ) je n’ai eu AUCUN dédommagement ni remboursement! Je ne recommande absolument pas !

Dropshipper, same items on AliExpress and temu !

I bought different items from them several times and everything was fine. Once I had a problem with one of my items and the support was very nice and helpful, and I was happy in the end. Their items are great for cosplay, renfairs, palace games or as everyday fashion ☺️

I've ordered several time from them, and they have always been fast with shipping, and my clothes have arrived for my larp events. The only time I had an issue I was able to talk with the team and get the information on why there was a delay on some items, and even got a compensation gift.

I love Scarlet Darkness! They have become my favorite brand since I discovered them! The clothes are as gorgeous as in the website's pictures, the fabrics quality is good. And the shipment is fast! I'm looking forward to the fall collection!

Customer service fixed my issues with my orders and was efficient. The clothing was great as always.

I placed an order on 8/15 for an in stock item. According to their website, it should ship in 1 to 3 days. It still hasn't shipped but I received an email with a tracking number. USPS still doesn't have the package and after reading these reviews, I have a terrible feeling that it never will. Or at least I won't receive it in time for my event. I have emailed, I have sent a Facebook message and still haven't gotten a response. I wish I had researched this company before I gave them my money. All I want is my dress, but if it won't be here before 9/05, then i want to cancel. If I don't get a response by this Friday, I'm contacting my bank and also will file a BBB complaint.

DO NOT ORDER FROM THEM!

If I could give no stars I would. I purchased a dress on July 17th. When almost a month passed with no delivery info I reached out...3 times. After my 4th try, I finally got a response saying my item had sold out. They didn't proactively reach out to let me know, nor did they respond to my first 3 attempts. They told me they'd offer me an exchange but I didn't want anything else (nor trust that it would actually get delivered). I told them I wanted a refund and got radio silence (again). Finally had to reach out to my bank over a month later to get any money back. DO NOT ORDER FROM HERE. Wish I had known before I purchased...

I ordered from this company in early June and didn't recieve all of the products until mid August.
I waited the 20 days as the website suggested before contacting them first through their instagram, which they responded with no information regarding why my purchase hadn't arrived.
I then tried to email to no reponse, then on Facebook, which I think may have been either a bad connection or they had blocked my mum's account.
They were very hard to get transparency with and they begun screening my texts and not responding, it wasn't until I threatened to file a complaint that they responded and resent what was missing that day...
Missing packaging is one thing, and I can forgive that because I live so far away from where they are situated. I can also forgive waiting long times for responses. But being visibly ignored by them was not ok, and the lack of communicating the fault with the order was like banging my head against a brick wall. The only fault i heard of was that one of the dresses I ordered was out of stock in the colour i wanted for another week....
It showed up mind you... one or two weeks after I threatened to file a complaint.
I do not recommend buying from them if you aren't prepared to fight for your products.
I ended up getting my entire order, thank god.
The jewlery I bought wasn't redicilously expensive but paying anything more than 3 dollars for a ring to not even last more than 24 hrs was disappointing. This didn't feel like the value i was spending on some of the things was not worth it. I like the skirt and the corset fits and that was a joy but the dress felt like costume material.
I won't be getting my heart broken from them again.

This company has the worst customer service I have ever experienced. Ordering from Amazon seems to be fine, but absolutely DO NOT order from their website. I ordered 3 dresses nearly 2 months ago. After about 3 weeks, I noticed I never got a shipping notification so I emailed them. They said my items are no longer available and that I can pick different items. I ask for a refund for the unavailable items… they said I can pick different items. 2 months later I have received 2 of the dresses, but they are continuing to claim the 3rd dress is no longer in stock (it’s still on the website) and are refusing to refund me for it. Customer service always takes 3-5 days to respond to an email and always respond with a template offering a discount and asking you to choose a different item. I don’t want a different item. I want the item that I ordered, and if that can’t be delivered then I want a refund.

Made two separate purchases. Ordered a brown bag and the ordered a black bag. Recieved one, but never received the second order. It's been over 3 months and no response to my several inquiries regarding the disposition of the second order. Nothing!

Long shipping times, incomplete order. Inquiried about a refund, they offered me a 10% refund to keep the items. I ordered three items only received one and no info on the other two. A ten percent refund would be completely inadequate.

I ordered 3 dresses for my wedding (for bridesmaids). I got 2 of the dresses and no one bothered to email me about why, so I assumed it was still on its way. I wait a week and nothing shows up so I email them. They sent a copy-pasted email telling me that the 3rd dress was out of stock, this tells me that this happens often. So not only are they incapable of displaying correct stock numbers like every other site seems capable of doing, they decided to just take my money and not send me anything. That is theft. In the same copy-pasted email they said I have the option to exchange for a dress the same price so I chose one and I asked they send it expedited due to my wedding being in 6 weeks. I have yet to hear from them after several days. It took forever to get the first 2 dresses so I'm panicking. This is a horrible company, my guess is that it's barely a company, I think this is a collection of factories with almost no customer service and it is not worth risking ordering from them in case they take your money too.

Wasn't expecting this, but I received my order. It took 6 weeks. So I am changing my review from 1 star to 3 stars. I got my order, but... the customer service does not excist in this company. No matter how hard you try to reach them, they will not answer. It also took them way longer to deliver. Didn't think I would get it anymore. So Scarlet Darkness.. there is much room for improvement.

Scarlet Darkness has beautiful well-made clothing of high quality and beautiful design but appears to be a scam operation. I am still hoping somehow this is a misunderstanding but I have never had such a negative experience with a company in my life. I am disappointed because I was hoping to be a long-term customer. I tried to order something from their site directly to support them instead of Amazon where I have ordered from them before and deeply regret it because now my opinion of the company has changed. I ironically was trying to be a more supportive customer and avoid Amazon.

I ordered a dress from Scarlet Darkness (ORDER #SD40282) on July 8th and after a few weeks realized it hadn’t shipped and I’d gotten no updates. I wrote them assuming the dress was out of stock and asked for a refund. I got no response. I wrote again and received no response and in that email mentioned I’d be fine with an alternative dress if other products were available to replace it. Again, no response. I wrote a third time and mentioned I would wait a few days before contacting my bank to see if I could get the money back and reviewing their business. I was very nice and mentioned I understand they might be overwhelmed. I wrote a fourth time. Still no response. I haven’t received the dress, and I haven’t received the refund or any response.

It’s an awful feeling to not only have your money stolen but to be ignored. The products are really beautiful and well made. I really like what I purchased on Amazon and I would have continued to purchase from them before they stole from me. I’m honestly shocked seeing these reviews because it must just be run by someone who is using it as a scam to steal money. I know I could in the future probably get their items from Amazon but I’m not comfortable supporting a company that is run by someone who seems to hate and have contempt for their customers and wishes them active harm by stealing.

If I could give Scarlet Darkness advice I would say even if you think stealing gets you a little money in the long run, it is better to treat people with dignity and respond to them and not steal their money because then they will be loyal customers. Also spiritually what goes around comes around. If you’re overwhelmed, try to hire more people for customer service. If you fix mistakes, people can be very forgiving because things happen. Also, I don’t mind orders taking time to fulfill. That’s fine. As long as you communicate with your customers and treat them with dignity, they won’t mind orders taking weeks to fulfill as long as you tell them what’s going on. Communication is key for trust.

I still hold out hope that they'll make this right and either refund me or offer an alternative product because I would have loved to continue purchasing from them. That’s the irony of them stealing - if they treated people well, they would ultimately get more money from the customer as they will continue to purchase. I’ll follow up if they do the right thing. I’ve seen them say to people their email responses were blocked. I know I do not have their address blocked because I get their advertisement emails. I remain shocked that people in the world can be so dishonest and steal from others.

If you really want their beautiful products Amazon js probably the only safe way to ensure you’ll receive them. But do you want to support a company that seems to be a scam, ignores customer support emails, and steals money when customers order directly? Thank you.