Flight Network Recenzje 112

They totally misrepresent their business presenting themselves as making reservations, charging a credit card. INSTEAD of reservations, on is noticed that 3 days may be required before confirmation. It was clear I was scheduled to depart in 4 days! Witout a confirmed flight one cannot reach them. BAD company!!!!

I bought a flight and for reschedule 20 days before they don't give me nothing I lost my total amount

Very bad customer service, no solution brought to problems that are made by the company itself!
Our flight from less than 24h was cancelled and changed to one flight with more than 40h, departing from another city! We asked to start from the initially booked city and I spent 3 hours in the chat, passing from one person to the next "expert" one to get a mail at the end saying that it is like this and they can't do anything! Horrible and never again

I booked flights seperate with another flight company. I reliased just after i booked with the company Flightnetwork that i would miss my connecting flight. So i tried with the customer services which uses AI translate... I paid extra for rebooking possibility. They couldnt change my flights for the day and offered to book it with another date. I said no i will unbook. It costs me 44 euros even when i unbooked within 30 minutes i booked the tickets! I booked my flights with Ticket.se instead and there were flights i could take with SAS flightcompany. Just BS there werent any options to rebook it.. DONT USE THEIR SERVICES. I Unbooked the flight by myself and still have to pay to them.

Beware of the Flightnetwork travel agency. I tried to cancel my flight 1 hour after purchase, and they charged me $45 USD for cancellation, and they call it a handling fee. Other airlines and travel agencies have 24-hour canclation window policy for a full refund

Prøver å se ut som sas for å få mer kunder. Ja, jeg gikk i fella og tapte noen hundre kroner. Kjedelig.

Après avoir acheté des billets aller retour Paris Amman pour lesquelles j’avais réservé un siège aller pour 47 euros et bagages de 23 kg pour 90 euros, avec réception d’un document internet, je me suis vu refuser ce siège et ai dû repayer pour les bagages, du fait que j’ai acheté à 10’ d’écart l’aller retour.
J’ai appelé le service client pour expliquer pourquoi j’avais acheté l’aller et le retour en 2 temps, et leur ai demandé de valider mon siège et le bagage sans avoir à repayer. Fin de non recevoir, justifiant même l’envoie du mail qui validait les 2 points, comme une erreur informatique !!!?
Ils m’ont dit de me tourner vers Royal Jordanian airlines, qui m’ont renvoyé vers eux !?
Démarche globalement pas commerçante voir malhonnête en invoquant une erreur informatique.

SNYD!!!

(jeg har kopieret en andens anmeldese da det 1til1 er samme oplevelse vi har) 1TIL1, hvilket bare understreget det er systematisk snyd. ALDRIG BESTIL
Vi har brugt måneder på at prøve at få 7000kr tilbage, stadig uden held

Blev kontaktet tre dage før afrejse af Flight Network om at flyet var aflyst. Fandt selv ud af hos flyselskabet Norwegian Airlines, at det var det ikke. Så blev forklaringen ændret til at vores billetter var slettet, hvilket Norwegian kunne bekræfte - de kunne se at vi havde været booket, men at bookingen nu var slettet.
Vendte så tilbage til Flight Network igen for at få vores penge retur som minimum. Og det venter vi så på nu. Og venter. Og venter. Vi har fået besked på at vi får flybilletpenge retur, men ikke bagage-penge, selvom billetten er købt som samlet pakke inklusive bagage.
Al 'service' foregår på engelsk via telefon med medarbejdere, der taler engelsk med meget stærk accent, så kommunikationen er meget vanskelig. Ingen muligheder for at skrive til dem via email eller tekstbox på deres hjemmeside. Og den fysiske postadresse de opgiver på deres hjemmeside er en postboks - angiveligt i Fredericia, hvor de opgiver forkert postnummer!
Ren fup fra ende til anden - rør ikke dette firma med en ildtang!!

This company is a scam, clearly trying to get money out of users, changing prices after transactions are done!
We bought flight tickets with flexible option (travel within Europe), called customer service and asked to rebook for a new date, which was 5 months in the future, and was told the price difference to pay was over 800€ per person (when the original ticket price was 780€ total for two passengers, and flights for the new dates on the airline own websites were around 500€ per person!!). I complained that the price difference was too high and was told that "prices are dynamic" and I could try calling again. I called again the next day, and was told that now the price difference was just 50€ per person, so I confirmed the reebooking, paid the 100€ and got confirmation on the phone that all was ok and I would receive the new tickets within 24h. I did receive an email, but instead of tickets there was a message stating that prices had changed again in the meantime and, if I wanted to keep my rebooked dates, I should pay another 630€. Absolutely ridiculous and outrageous! Once a transaction is done pricing shouldn't change!
The only good thing I can say about this company is that I didnt have to wait to talk to customer service. Everything else is absolutely terrible and no one should buy from them. Additionally, all extras were way more expensive than on the airline own website (e.g. luggage 60€ vs 25/30€ on airline website).
If I could, I would give 0 stars.

Achtung komplette Abzocke! Die Flüge werden storniert und von den Zahlungen Teilbeträge einbehalten.

Booked flight through Flight Network rather than going direct then the flight was moved from Latam Airlines to Qantas but when we turned up for flight their was no baggage included which is clearly on the payment advice. Latam said that we had to go through our agent to get the refund but we have chased Flight Network for months but they are rude and do not do anything. I would never recommend anyone to use them and will never ever book with them again. So very disappointed.

File 1078-397-976 / YSMP6J
I have booked through Flight Network a direct flight on 19.09.2025 from Malta to Tunis on Tunisair Express, which takes about 70 minutes.
Actually, the flight was operated by Windrose Air, an Ukrainian Airline with a totally overaged A319, which is based in Tel Aviv / Israel, with a stop-over in Catania / Italy for re-fueling.
I would never accepted an Ukrainian Airline based in Tel Aviv, if I would have known that before.
The flight from Malta to Tunis took finally about 5 hours - a strange experience, which would be entitled for a fare-refund.
There was no response to my complaint from Flight Network, despite reminders.
The practice of this company is totally unreliable and unacceptable, assuming no responsibility at all.
Nils Wolf

Well, the only way I can get any kind of reaction to reviewing this company is to do it through Trust Pilot. Again... Order no. 1047-502-553 - (order no. is included so they can't avoid replying to my review! Two days ago this company sent me a reply to my last review (from 10 September) about waiting since February for my refund. On 7 July they updated my account to say the refund had been received and to allow 7 working days for my refund. By my calculations, it has now been 50 working days since that date and still no refund. In the meantime, the credit card I paid with has expired and with the last phone conversation I had with them, they were going to send me a link to update my payment details.... which hasn't come. Frustrating to get a reply two days ago to my latest review, saying I needed to be patient as they are waiting on the refund from the airline!! THIS TRAVEL AGENT IS A SCAM.... TAKE NOTE OF THE REVIEWS AND STOP USING THEM!

Blev kontaktet tre dage før afrejse af Flight Network om at flyet var aflyst. Fandt selv ud af hos flyselskabet Norwegian Airlines, at det var det ikke. Så blev forklaringen ændret til at vores billetter var slettet, hvilket Norwegian kunne bekræfte - de kunne se at vi havde været booket, men at bookingen nu var slettet.
Vendte så tilbage til Flight Network igen for at få vores penge retur som minimum. Og det venter vi så på nu. Og venter. Og venter. Vi har fået besked på at vi får flybilletpenge retur, men ikke bagage-penge, selvom billetten er købt som samlet pakke inklusive bagage.
Al 'service' foregår på engelsk via telefon med medarbejdere, der taler engelsk med meget stærk accent, så kommunikationen er meget vanskelig. Ingen muligheder for at skrive til dem via email eller tekstbox på deres hjemmeside. Og den fysiske postadresse de opgiver på deres hjemmeside er en postboks - angiveligt i Fredericia, hvor de opgiver forkert postnummer!
Ren fup fra ende til anden - rør ikke dette firma med en ildtang!!

This company is dishonest. I requested to add baggage to my booking, but they only added it to the outbound flight and not for my return. Despite charging me for both ways, they refused to provide the baggage allowance for my return and also refused to refund my money. I am left with no option to travel back with my 23kg luggage. I called multiple times and followed up, but after a lot of effort they still rejected my refund request. Very disappointing experience. Do not buy flight ticket from this company.

Naprostá spokojenost, vše bez obtíží, ke stažení aplikace se všemi informacemi, pohodové lety tam i zpět

Do not buy from them
The are least helpful and call center overseas. better to spend a bit more money and buy from the airlines directly.

FLIGHT NETWORK, ALTHOUGH YOU DENIED IT, YOU RECEIVED A FEW TIMES ALL THE DETAILS OF MY CANCELLED TRIP BY WIZZ AIR MALTA on 16 June 2025.

Cancelled flight 1061-253-731
Airline Ref EFZ9UL

I received a refund of ONLY $65.89 from Wizz Air, but the amount is not correct.
I asked you for an explanation for this insufficient refund, but you did not respond, neither Wizz Air.
I am still waiting for you and Wizz Air Malta.
Flight Network, I noticed that you even blocked my email address in your customer centre site!

Jag har köpt biljetter på Flight Networks hemsida och pengarna har dragits men jag står utan varken biljetter i handen eller någon annan bekräftelse än den som ligger på deras egen hemsida. Kan man sätta lägre betyg än en stjärna?

Estoy escribiendo esta reseña para alertar a otros consumidores sobre mi experiencia con Flight Network, y para dejar constancia pública de mi caso. Después de más de 1 año y medio de constantes intentos, aún no he recibido un reembolso por un servicio que nunca me fue entregado.

Resumen de los hechos:

El 21 de julio de 2024, compré un pasaje aéreo con Flight Network.

Posteriormente, pagué una multa y una diferencia de tarifa, por un total de más de $1,128,159 CLP, para cambiar la fecha de mi vuelo.

A pesar de haber realizado el pago y de que la reserva aparecía como activa, la aerolínea Avianca no me permitió abordar. Llegué a tiempo al aeropuerto, ya que el check-in me solicitaba hacerlo allí. Esta situación me forzó a comprar un nuevo pasaje para no perder mi viaje.

Desde el 21 de octubre de 2024, he intentado por todos los medios obtener un reembolso.

El problema con Flight Network:

He contactado a Flight Network y a Avianca. Avianca me ha confirmado por escrito que el reembolso debe ser gestionado por la agencia de viajes, ya que fue con ellos con quienes realicé la compra.

Sin embargo, Flight Network me ha proporcionado respuestas contradictorias:

Primero me dijeron que estaban esperando que Avianca les hiciera el reembolso para pagarme a mí.

Luego, me informaron que Avianca había realizado el reembolso (lo cual era falso). Posteriormente, alegaron que Avianca había negado el reembolso por completo, justificando la negativa en que no hubo contratiempos con el vuelo. Esta razón es irrelevante, ya que el problema fue con mi reserva, no con la operación del vuelo.

A pesar de mis reiteradas peticiones, Flight Network se ha negado a mostrarme alguna prueba o documentación que demuestre que realmente solicitaron el reembolso a la aerolínea. Esta falta de transparencia es completamente inaceptable.

He presentado reclamos formales ante el Servicio Nacional del Consumidor (SERNAC) de Chile y el Better Business Bureau (BBB) de Canadá, sin obtener una respuesta satisfactoria de la compañía. El informe de SERNAC confirma que la empresa no respondió a mi reclamo, lo cual me da derecho a proceder con acciones legales.

En resumen:
Llevo más de un año intentando resolver una situación que ha causado una pérdida de tiempo, dinero y muchísima frustración. La empresa Flight Network se esconde detrás de la aerolínea y se niega a asumir su responsabilidad, a pesar de que el contrato y el pago se realizaron directamente con ellos.

No puedo recomendar esta agencia de viajes. Aconsejo a otros consumidores ser extremadamente cautelosos, ya que en caso de un problema, no ofrecen soluciones ni asumen la responsabilidad.