For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
No issues at all with my new patio dining set. Looks great. I would have given a 5 star review but I do not understand why when this is an expensive piece of furniture, the spanner to tighten the bolt... Zobacz więcej
Royal Craft have been brilliant we had a slight problem with damage when delivered and Royal Craft dealt with it very quickly and professionally , i highly recomend them the quality of the furniture ,... Zobacz więcej
The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Dane kontaktowe
Taylors Lane, B69 2BN, Oldbury, Zjednoczone Królestwo
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
very well made chairs
29 sierpnia 2025
Odpowiedź od Royalcraft
Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The quality of the item is very good…
The quality of the item is very good and price quite reasonable,will be looking on their site for other items shortly.
27 sierpnia 2025
Odpowiedź od Royalcraft
Dear Clive, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Fantastic service .
21 sierpnia 2025
Odpowiedź od Royalcraft
Dear Angie, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
The delivery was great and they placed…
The delivery was great and they placed the furniture in the garden. Overall a great choice, looks fab. Only issue is a fracture of the wood on one of the table legs. We await an email response from Royalcraft regarding this.
26 sierpnia 2025
Odpowiedź od Royalcraft
Dear Kim, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
Very sturdy furniture
Very sturdy furniture. Cushions as to be expected. I think, however, the 3-seater sofa would benefit from a third (middle) set of legs as it is quite long. The wood looks a little ‘plastic’ but as to be expected for the price. I was very disappointed not to receive a cover. One of the four reviews attached to the advert mentioned it included a cover for the winter but the company adamantly said this review was not for this set of furniture. So why was it attached to the advert? Had a cover been included I may have given 5 stars!
22 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
The original delivery date was…
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden.
Very happy with the folding rope table and chairs which matches a corner seating set that we bought last year from Royalcraft.
19 sierpnia 2025
Odpowiedź od Royalcraft
Dear Lisa, Thank you so much for your kind words and positive review with the mention of our lovely delivery team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Great service
Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend
19 sierpnia 2025
Odpowiedź od Royalcraft
Dear Stuart, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Very prompt service
20 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Really pleased with my chairs
20 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new chairs.
Kind Regards
Royalcraft Customer Care team
Delivered without any of the fixings
Delivered without any of the fixings - screws etc.
Replacements arrived in post a day later but still incomplete.
Sent pack for a 5 seater garden sofa instead of a 6 seater which I had ordered.
Could not enjoy my garden on a beautiful bank holiday weekend.
Very disappointing indeed!!!
20 sierpnia 2025
Odpowiedź od Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. Please email us customerservices@royalcraft.co.uk with your order number so we can look into this further and try to resolve the issue.
Kind Regards
Royalcraft Customer Care team
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Unfortunately one of the back rests was…
Unfortunately one of the back rests was missing. I wrote an email and no reply, then I called and was told that Georgina will call me back but no return call. I called again and then was advised that labels have been printed so assume the parts will be sent. Communications could be better.
29/08/2025, received the missing parts7 days later, however it was a bank holiday weekend. So happy now.
19 sierpnia 2025
Odpowiedź od Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. I will make sure your feedback is passed onto the team.
Kind Regards
Royalcraft Customer Care team
Good product at sensible price.
Good product at sensible price.
Very quick delivery for online order.
19 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Good product just the wrong fixing kit…
Good product just the wrong fixing kit so not enough bolts for my five seat sofa, so one of my family can’t sit down. Hopefully my email to Royalcraft will result in the bolts being sent.
18 sierpnia 2025
Odpowiedź od Royalcraft
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. I see you have already emailed our customer service team who will resolve the issue for you.
Excellent Value for money
Value for money, well packed and delivered on time.
Very pleased.
13 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Ordered on-line
Ordered on-line, quick and easy, delivery updates spot on and a very quickly delivery service
5 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Helpful in re-arranging delivery
4 sierpnia 2025
Odpowiedź od Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Atrocious Quality Aluminium Table
I ordered a Royalcraft Sorrento 4 Seater Dining Set from the supplier Garden Street in April 2025. On assembly, I discovered that no screw holes had been drilled for the legs, so they could not be attached.
I was able to get a replacement sent because of this obvious fault. However, after three months outside, the table is severely discoloured, not only at the aluminium edge, but within the glass surface itself, leaving a mottled effect that cannot be cleaned. I am now in negotiation for a partial refund via the supplier, but the so-called quality of this piece left a great deal to be desired.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service and products possible and feedback like yours helps us improve moving forward. I will make sure your feedback is given to the team.
Kind Regards
Royalcraft Customer Care team
Good customer service
It said 5-7 days for delivery but it was actually going to be in 2 days which was no good for us due to being on holiday. Rang the contact centre who arranged delivery for 21/7/25 as it was when we were home.
15 lipca 2025
Odpowiedź od Royalcraft
Dear Patricia, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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