Ross Coates Recenzje 

Remersh and Tanya are literally the dream team! I had a complicated sale due to how old my house was, the deeds related back to 1870. Remersh did absolutely everything in her power to get my sale through and i cant thank her enough! Tanya always took the time to call me back and let me know what was happening. The sale went through fine and i now have a new life!! Thank you Rem & Tanya xx

Firstly. The friendly way I have always been treated. Further more, always been kept in contact every step that was taken. The legal executive Lucy Guerreiro explained everything that I didn't understand. I was given respect as well as understanding. This being the first time I ever had to deal with a Solicitor regarding the situation. All staff from Rosscoates are friendly and understanding, given me time to explain my feelings and lack of understanding.
I would 100% recommend all staff from Rosscoates Kesgrave to anyone.

Lucy Guerreiro has, quite simply, been a delight. Charming, friendly and erudite, she smoothed the way through a 'right-to-buy' which had become a little stressful for my step-daughter, the purchaser. I met Lucy at her office in Kesgrave as I was involved financially - she happily explained everything in clear terms and at no point did I feel rushed. She has always answered my telephone calls - a real relief when some panic was creeping in as the completion date was suddenly brought forward by the vendors, giving Lucy and ourselves far less time to complete our side of things. Lucy also answers emails speedily. We both felt very safe in her hands and I happily recommend her. Thank you, Lucy. All you did is very much appreciated.

I have used Ross Coates a few times in the past and had a fantastic experience each time. On this occsion I had quite large purchase where we had to complete within a very short time frame due to the recent stamp duty changes pending on 1st April 2025. As my daughter was a first time buyer it was imperative we completed in time to avoid additional stamp duty. The whole firm did their utmost best to achieve this. In particular Dara Singh was exceptionally helpful and went over and beyond. Michelle was also key in chasing up queries. Thanks once again.... cannot recommend you enough!

Excellent job they did!
Very friendly staffs specially Lucy who manage to get our new home❤️❤️❤️
Thank u
Definitely recommend other new buyer for future ❤️❤️💕💕💕

Lucy was absolutely wonderful in her handling of a very difficult and long winded house sale for me. She offered amazing support and was super dynamic when things needed to be done!!
I would wholeheartedly recommend Lucy and the team at Ross Coates to anyone!

I had a fantastic experience with Lucy Guerreiro as my conveyancer. As a first-time buyer, I was nervous after a poor experience with a previous solicitor who was hard to reach. Lucy was the complete opposite—approachable, responsive, and always kept me informed. Her excellent communication made the whole process smooth and stress-free. Highly recommend!

Emma was absolutely fantastic throughout the entire journey from start to finish.
Any questions or issues we had with anything she was extremely helpful and prompt with helping us out and had the answer for everything
Emma was always happy to help and quick to sort exchanges and enquiries out with the other parties
Overall couldn't have asked for a better experience and would highly recommend!

Wonderful services very helpful people family has known them from 25 years no issues, Wonderful service always helpful.Mr Stephen Broughton is a great person and has a lot of experience.He has a lot of knowledge in this field and has never let me down.I really recommend everyone to use this firm-They will not let you down.

I used Ross Coates for a house purchase and I have to say their customer service is attrocious. What was a simple transaction took a long time. Trying to get an update or speak to anyone was next to impossible.
Have been trying to chase a post completion matter and have been trying to call them all week and no one picks up.

Updated*** it looks like I was a little early in completing my review of this organisation. The initial service I received by Jo Biggins I can’t fault, however once my case was passed over to accountants I have had nothing but stress. My mortgage completed on 22nd January however I have had to chase my funds which took a week to hit my account and then to find out 2 weeks later that the mortgage still hasn’t been paid off after a payment came out of my account and then speaking to the bank who advised that another redemption statement has been requested I find incredibly unprofessional!

I wanted to come on to say that I couldn’t have been happier with my recent experience with Ross Coates, especially Jo Biggins and the team who has been fantastic and has kept me informed every step of the way. I couldn’t of asked for a better service and would highly recommend 👌🏼

When my wife and I decided to
sell our property, I decided in view of the circumstances (a divorce) that it would be prudent to take advantage of the ‘express’ or ‘premium’ service offered by
Ross Coates as I wanted to be sure that the transactions involved (the sale and
my onward purchase) would be handled quickly and efficiently.

My decision proved to be well judged.

The case was handled by Jo Biggins and the ‘Expedition Department’, and my trust in the service was vindicated when throughout the process Jo dealt calmly and professionally with all the work involved, so that I had a sense at all
times that the case was being progressed with maximum speed and efficiency. While many were losing their heads, I
knew that Jo’s sane voice would prevail.

Therefore, I have no hesitation in recommending Jo Biggins and the ‘Expedition Department’ for your custom.

The very efficient way in which our requests were dealt with. Stephen Broughton was exemplary in his matter of fact approach and taking the time to explain things in plain English.

We had many issues with our purchase however Emma dealt with the necessary changes promptly and efficiently. Would definitely use Ross Coates again.

Our experience with Ross Coates solicitors was excellent. Emails and letters were timely and we were kept well informed throughout the process. We experienced no difficulty liaising by phone, and even when our contact was on holiday, another team member was able to give us up to date information and we felt that the team had our case well in hand. A discrepency was noticed with our purchase and the necessary indemnity insurance was sought- which was very reassuring. We felt the costs were reasonable and the service was good value for money. Overall our experience with the company was a very professional and thorough.

Lucy was amazing and very quick in response to all enquiries we made. She liased with us regularly and kept us updated throughout our house purchase process. I would definitely recommend using Lucy for all future work. A*******
Michael & Victoria

Avoid at all costs. There is one person at this firm able to do their job. Reception staff are rude and unhelpful. Emails are not responded to. I was on the other side of a transaction with this company and the sale nearly fell through as a result. Save yourself the heartache.

Lucy was selected from reviews and she has more than lived up to my expectations as she is diligent, hard working and very experienced.
It was a pleasure dealing with Lucy Guerreiro at Ross Coates Solicitors for my house sale, which was completed succesfully without any problems at our end of the chain.
Thank you Lucy, I am happy to recommend your services.

I can’t recommend Lucy highly enough! From start to finish, she was incredibly friendly and made what could have been a stressful experience feel so easy and smooth. Lucy kept me updated every step of the way, and her communication was exceptional—she was always available to answer my calls and explain everything clearly, which really put me at ease. It was such a relief to work with someone so approachable and professional, who genuinely cared about keeping me informed. Thank you, Lucy, for making this process a great experience—I feel lucky to have had you by my side!

An absolute bunch of charlatans!! Totally inept and unprofessional in customer service. All they managed to do is to lose me the sale of the property when the buyer pulled out on the 22nd July 2024. It took RossCoates 8 months to achieve absolutely NOTHING! Problem on top of problem and when I attempted to speak to them....no-one to talk to at the so call Team1. I have e-mailed them numerous times begging for someone to call me back to no avail. I left numerous voice mails and again no-one ever have to dignity or compassion to return my calls and; before you ask.....I had to leave voice mails cause no-one answer the phone line. Not even an apology from them when they lost me the sale of the property but they were extremely quick in taking the initial £300 deposit for their non existent services!! I have dozen and dozen of e-mails that can prove their ineptitude and unprofessionalism. Stay away