Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wake up eBay UK buyers. Check if the buyer protection fee complies with UK legislation's unfair contractual terms. Also check the Consumer Rights Act 2015 for further protection against that buyers pr... Zobacz więcej
Reakcja na opinię
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Zobacz więcej
Reakcja na opinię
Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Dane kontaktowe
Zjednoczone Królestwo
- resolver.co.uk
3,5
Średnia
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Helped me get money owed by Vinted
I had a terrible customer service experience with Vinted until Resolver stepped in. Vinted owed me money and failed to read my complaint, therefore prematurely closing the case without looking at the evidence. Getting nowhere I logged a case against Vinted through Resolver and I had a response from Vinted less that 24 hours later offering to send me the money the already owed. The report made through Resolver must have worked and so I'm happy to have used this service.
6 marca 2026
Opinia niezależna
Odpowiedź od Resolver
Hi James,
Thank you for your kind review. We’re so glad to hear our service helped you get the money you were owed! We're always here if you need us again.
Inutile
Perte de temps, aucune résolution à mon problème avec Vinted, aucune utilité de passer par cette plateforme.
26 lutego 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Lydia,
I’m sorry to hear that you haven’t found our service helpful.
Resolver has helped over 5 million people sort out complaints completely free of charge, including many cases with Vinted. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
We understand how frustrating it can be when a company doesn’t engage or resolve an issue. While Vinted can sometimes be one of the more challenging companies to deal with, we have seen users successfully reach a resolution.
In situations like this, it can be really helpful to remain as proactive as possible with your communications. Users who continue to follow up and persevere are much more likely to get a response. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
If you’d like some further guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Absolute waste if time dont use…
Absolute waste if time dont use resolver. Have issues with evri every single order. They are the worst. Nothing good i can even think of about them. I come to resolver. They just forward the automated email from evri. So they do Absolutely nothing. Going through these is just a extra step to waste your time. They dont help either. Resolver dont help and evri is useless stay away. If u order and see evri cancel it!
1 marca 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Sameer,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Just to clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
We understand that Evri is one of the more challenging companies to resolve complaints with. However, we have seen many users successfully reach a resolution. In situations such as this, we encourage users to stay as proactive as possible - those who continue to follow up and persevere are much more likely to achieve a positive outcome.
Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Very pleased
Considering this is a free service and quick and easy to use I can only praise resolver. The company I was claiming against I had almost given up hope of getting a refund due to waiting the best part of 4 months with only a few replies within that time. Following using resolver the company responded within a week and I have finally got my refund after another few quick replies. Without resolver I was not getting anywhere. Thanks so much.
28 lutego 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Luke,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
HP LaserJet M140w - Software Design Inflexibility and Support Limitations
Subject: Formal Complaint: Software Design Inflexibility and Support Limitations regarding HP LaserJet M140w
To HP Customer Service / Management Team,
I am writing to formally express my dissatisfaction with my recent purchase of an HP LaserJet M140w. While I appreciate the quality of HP hardware, the current software integration and support experience have been significantly below expectations for a loyal customer.
1. Mandatory Software Requirements:
Despite a direct USB connection to my computer, the HP Smart application consistently restricts access to basic scanning functions unless a mandatory account login is completed. As a consumer who has purchased this hardware in full, I believe the fundamental features of the device should be accessible without compulsory account registration or cloud-based authentication.
2. Lack of Inclusivity for Non-Wi-Fi Users:
My current living environment does not have a dedicated Wi-Fi network. During my consultation with your technical support team, I was explicitly informed that this device is "designed for Wi-Fi only" and that without a network, the printer's utility is severely limited. This design philosophy appears to exclude customers in non-standard network environments, rendering a professional tool into an unusable device despite its physical connectivity.
3. Ineffective Technical Support:
The technical support I received failed to provide a practical solution for a non-Wi-Fi setup. The issuance of a case reference number, while a standard procedure, does not address the core issue of device accessibility. For a consumer, the value of the product lies in its immediate utility, not in administrative record-keeping.
4. Observations on Customer Retention:
I believe that true customer loyalty is built on flexibility and ease of use, rather than mandatory software constraints. The current "locked-in" approach creates a barrier between the brand and its supporters. Consequently, this experience has significantly diminished my confidence in choosing HP products for my future professional needs.
Conclusion:
I urge HP to consider the diverse needs of your customers and provide more flexible, offline-capable software solutions for your hardware. I look forward to your constructive response regarding these concerns.
Yours sincerely,
Ms Ho
-----------------------------------
Subject: Request for assistance: Forwarding my formal complaint to HP UK
Dear Team,
Thank you for your response.
I am writing to clarify that my previous feedback was directed towards HP (Hewlett-Packard). I was forced to seek help through your platform because HP's official website is designed like a maze. It is impossible to find a direct channel for complaints or feedback; their pages simply loop back to the beginning, leaving customers in a state of total frustration.
I am at my wits' end. My brand-new HP LaserJet M140w printer is currently sitting in my home like a piece of useless scrap metal because of their mandatory cloud-login requirements and lack of support for non-WiFi environments.
Since your organization provides a direct route for consumers to resolve issues with companies, I sincerely request that you use your professional channels to forward this complaint to the relevant department at HP UK for immediate follow-up.
I look forward to your assistance in getting a response from HP.
Best regards,
Ms Ho
10 lutego 2026
Opinia niezależna
Odpowiedź od Resolver
Hi there,
You have left a review for Resolver and not HP directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk
"Resolver". Does what it says on the tin.
Made the mistake of buying christmas presents from Wowcher. Worst customer sevce ever. If you have problems with them. Go to Resolver. Can't fault them.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Got in touch with revolver at 9pm on…
Got in touch with revolver at 9pm on Monday about an issue with CapoUK, the emailed me back at 09:05am saying they've been in touch with CapoUK and at 09:40am CapoUK refunded me the money I'd be asking for, for 3 weeks.
Capo were ignoring me for 3 weeks.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi David,
Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Resolver allowed an overdue BA flight…
Resolver allowed an overdue BA flight cancellation claim to be closed. BA admitted liability for eventually and all documentation provided.
Relating to cancelled flight was in 2013. Claim made in 2018. Claim closed 2020 without resolution and compensation - despite BA admitting liability.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for your review. I’d just like to clarify how closed cases on Resolver work.
A Resolver case can be closed in one of two ways only: either the user chooses to close the case themselves within their account, or the case is automatically closed by our system after a prolonged period of inactivity from the user. In both instances, this closure is purely a status update on the Resolver side and does not affect your case with British Airways. Your complaint remains available and will automatically reopen if you follow up with the company.
Resolver does not become involved in individual cases. It is the user’s responsibility to manage their complaint, including responding to the company and chasing any updates directly.
Unfortunately, we are no longer able to assist in sending complaints to British Airways; however, this information would have been clearly shown within your case file.
If you would like to follow up with your case, you can download your case file and send it to British Airways directly, so they have all the correspondence and can pick this back up from where you left off.
We wish you the best of luck moving forward with your claim.
Excellent service got a response within…
Excellent service got a response within 24 hours and my issue was resolved within 48 hours would highly recommend anyone if they have an issue to use this service
23 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Tyrone,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
No stars given.
No stars given.
Had deleted my account because I was fumigated by them not doing enough to help me take on Luxskin UK. I was hoping that they could persuade Luxskin UK to give out details for me to return back an faulty item to a UK address not the one in China. Unfortunately Luxskin UK had replied back laughing stating no chance the returns address is in China.
Now I had to contact the UKICC for further help.
All Resolver UK did played piggy in the middle transferring emails between me and Luxskin UK. It's the same with Debenhams.
Don't waste your time they're just messagers.
You want real help contact Consumer Direct for national and international Ukicc.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Karen,
I’m sorry to hear you’ve not found our service helpful.
Just to clarify, Resolver is a free online complaints tool that helps make it easier for consumers to raise complaints to companies across the UK. We are not a third party or a complaints management company, and we do not investigate issues or act on your behalf.
Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform. With regard to Debenhams specifically, we’ve seen many users successfully resolve their complaints with this company after raising their issue through our platform.
I’m sorry if this wasn’t your experience, and we completely understand how frustrating it can be when a company doesn’t engage or resolve an issue. While we can’t force a company to reply, we encourage users to remain as proactive and persistent as possible, as this can often lead to a response over time.
Nevertheless, it’s good to hear that you’ve been proactive in trying to resolve your issue, and we wish you the very best moving forward with the UKICC.
Fantastic company
I have been using resolver for years now when they used to have an app, every time I have used their service I have had my money back or an exchange. It’s always been successful. I can’t rate them highly enough fantastic company.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Carol,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Absolutely pointless
Absolutely pointless.
Shove your copy n paste reply. You are literally pointless,I wasted 8 weeks trying to get a refund from debenhams via resolver, they basically ignored me for 8 week then told me to fck off and wont refund even tho they know they never sent the items. You are 100% in there pockets
13 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi Mark,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Rubbish
Rubbish. No help at all. Do it yourself and avoid disappointment. And far too many emails.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Very disappointed
Very disappointed . 3 months on got no were with it . just come back with wait I no have done about angler water . Wen for the whole process three months on still not sortedthe process force told to do evangelo I've still got nowhere waste of time. Report them the covment site they were no help at all nobody wants to help. This days
29 grudnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Tony,
Thank you for leaving a review.
I’m sorry to hear that you haven’t had a positive outcome with your case after three months, and I completely understand how frustrating it can be to feel that no progress has been made. While we aim to make the complaints process easier, at no point can we guarantee a positive outcome, as the resolution ultimately depends on the company your complaint is raised with.
In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications, ensuring you are following up with them. The escalation levels offered through our site can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body. Please check the escalation options within your case file.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Odpowiedź od Resolver
Hi Michael,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
customer service
Got message on Resolver with a way to resolve my issue.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Jason,
I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.
We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.
Very helpful
I tried for weeks to get a refund from a reputable company with no luck. Was stuck talking to bots and then when I finally managed to talk to someone they would fob me off and refuse to refund. I came across resolver and went through the process on the website, it took some time but I finally managed to get a refund. Thankyou resolver!
30 listopada 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Ellie,
Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Good company
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free service.
Also if you email their support the reply is immediate which is always nice.
Shout out to Beth who replied to me today within minutes of asking them a question.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Helped resolved a discrepancy & ongoing…
Helped resolved a discrepancy & ongoing information of other issues.
Keep the advice coming, it’s all relevant & very helpful in this tough life. Thank you
23 listopada 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Ewa,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Total waste of time
Total waste of time. Absolutely no constructive support in getting the complaint with Qatar Airways addressed. Basically, just let them off their commitment to a refund. Don’t use this platform or Qatar!!
Edit after reading the Resolver response. This platform did nothing, it implied timelines and escalation that produced nothing.
Qatar Airlines have zero interest in customer service, their CEO hides his contact details to avoid complaints. Will not use this airline or the complaint platform again!
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Pete.
I’m sorry to hear you didn’t find our service helpful in resolving your issue with Qatar Airways.
From your review, it sounds like there may have been some misunderstanding about what Resolver does. Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management service, and we do not intervene in cases or enforce refunds. Our role is to make the complaints process easier by providing a structured way for your complaint to be raised and escalated.
I appreciate how frustrating an unresolved refund issue can be and I’m sorry to hear Qatar Airways did not provide the response you were hoping, but the decision rests with the company itself.
If you’re still pursuing this complaint, we recommend staying proactive with your communications, and looking out for the escalation options in your case file - which will eventually allow you to escalate your complaint for an independent review.
Best of luck moving forward.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.