Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wake up eBay UK buyers. Check if the buyer protection fee complies with UK legislation's unfair contractual terms. Also check the Consumer Rights Act 2015 for further protection against that buyers pr... Zobacz więcej
Reakcja na opinię
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Zobacz więcej
Reakcja na opinię
Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Dane kontaktowe
Zjednoczone Królestwo
- resolver.co.uk
3,5
Średnia
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
absolutely pointless
absolutely pointless
it's been many weeks now. if I had known that they cannot actually do anything whatsoever to really help me I wouldn't have bothered with it
I should've just contacted citizens advise Instead
20 listopada 2025
Opinia niezależna
Odpowiedź od Resolver
Hi James
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Okay
Made it easier to put forward the issue I had. Took some time but results were as should be.
14 listopada 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Abigail,
Thank you for the kind review. We’re so glad to hear our service made it easier for you to raise your complaint!
I started a complaint against Matalan
I started a complaint against Matalan, who refused to reply.
I could not progress to a solution and was left in limbo by Matalan and Resolver.
Will not bother using Resolver again.
They were good in the past but have now deteriorated
13 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi John,
We’re sorry to hear that you didn’t find our service helpful, and that Matalan refused to reply to your complaint.
Unfortunately, at no point can we guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue emailing both through your Resolver case file and directly to the company. If you don’t receive a response, try reaching out via their social media channels to prompt a reply - make it as difficult as possible for your complaint to be ignored.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Resolver? More like Deflector. A Masterclass in Doing Nothing.
Very good bad service indeed. Brilliant for their pockets, catastrophic for the rest of us—hopeful, frustrated, and naïve enough to believe Resolver exists to help. Spoiler alert: they don’t. They exist to simulate help, to perform resolution, and to deflect with astonishing consistency.
Their business model? Pose as a bridge between consumers and companies, then quietly moonwalk away when things get serious. They’ve found a lucrative niche: the illusion of advocacy. A digital waiting room where complaints go to die, dressed up in polite templates and automated shrugs.
I wasted my time. You shouldn’t. Especially if you’re trying to complain about Vinted—a company that practically spells out SCAM in its user experience. Resolver will do absolutely nothing. No pressure, no escalation, no accountability. Just a polite “we’ve forwarded your concern” and a long silence while the company ignores you.
And when you ask for follow-up? You’ll get a recycled paragraph, maybe a smiley face, and a reminder that Resolver is “just a platform.” Not responsible. Not involved. Not useful.
If you enjoy shouting into the void, Resolver is your stage. If you want actual resolution, go elsewhere. Ombudsman, legal action, public exposure—anything but this digital placebo.
23 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Martin,
Thank you for leaving a review.
Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.
Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.
It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.
We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.
Resolver is my automatic go to.
Resolver is my automatic go to when i have a problem. They help to sort your problem out without needing to find or pay for a lawyer. Resolver helps in all aspects of life they have been my automatic go to for many years now.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Jo,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Was struggling with obtaining refund…
Was struggling with obtaining refund for faulty goods with company but resolvers help made all the difference. Brill. Donation on way.
20 września 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Michael,
Thank you for your kind feedback. We’re so glad to hear you've found our service useful. If you ever need assistance again, we're always here to help!
It works!
I have used Resolver four times to help resolve issues with companies. Often it’s impossible these days to talk to a person or even email! Everything is organised by companies to make you give up getting justice because of this, it’s so frustrating. Resolver cuts through all this and gives you access often to the top. I would thoroughly recommend Resolver if you have a genuine problem with sellers.
12 września 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Zena,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Very informative and worthwhile
Very informative and a great guide for doing things right. Has helped me during PPI claims and more recently in car finance claims
23 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Mark,
Thank you for the kind review. We're so glad to hear you've found our service helpful!
Often the only way to get a response
In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver
23 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Iffy,
Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!
Used Resolver to help with a complaint …
Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company
14 marca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
It is a Great Help
It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.
22 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!
Fantastic website
Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.
This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.
BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.
This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.
22 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.
We really appreciate your support, and if you ever need assistance again, we’re always here to help.
I bought flight tickets from a national…
I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.
22 października 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Andy,
Thank you for sharing your experience.
We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!
Resolver helped to claim back the PPE…
Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.
31 października 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Dee,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Resolver helps!
Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!
21 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Jason,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I found out about Resolver via Martin…
I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.
22 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Alan,
Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!
i have used you before but this last…
i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now
22 października 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Ian,
I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.
While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.
In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I got a result from resolver for delays…
I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023
22 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Marie,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I was amazed to see any negative…
I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!
15 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Janice,
Thank you for the kind review. We're so pleased to hear you've found our service useful!
whenever i have had a problem with a…
whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .
10 października 2025
Opinia niezależna
Odpowiedź od Resolver
Hi David,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.