Rentalcars.com Recenzje 

Can’t give zero stars!! Had to cancel our booking due to COVID. Free cancellation at time of booking but didn’t realise that didn’t apply if you paid a deposit then balance. They want to charge us £50. It’s not our fault we can’t travel not accommodating to the situation at all - absolutely zero understanding from customer service.
Avoid!!!

Stay away from this company!! Went to the rental counter and was told they have no cars available - never has this ever happened in 40 years of renting cars! I was stranded with no car. Either this company is extremely inept or down right scammers. Do not rent from them!!

Bonsoir
J’ai loue un Renault Espace Samedi 14/12/2019 et vous avez mis à ma disposition un Renault Scenic qui n’est pas un véhicule équivalent pour 7 places.
Je Trouve cela inadmissible et mes filles de 22 et 25 ans Qui ont du faire 1200km sans pouvoir loger leurs pieds sous les sièges aussi

Péssima experiência, contratei serviço de translado, que não foi feito, tive que pegar táxi para ir até a locadora ,além desse transtorno, o veículo que havia
contratado não estava disponível, me empurraram seguros extras e a troca veículo, ficando muito caro o serviço.( Esse serviço foi contratado em Florianópolis pela Topo, representante da rentalcars)

Booked a car through the website. I couldn't pick it up due to their T&C not stating some rare conditions. The transaction was cancelled by EasiRent and I and my wife were assured that would not incur any charges. However, RentalCars decided to charge me a full rental amount plus overpriced excess insurance - total of more than £90!
After complaining I was promised that I will receive a refund immediately. Later on, I declined a refund and asked to WAIT 7 days before starting another complaint! After that period my complaint was disregarded and I was blocked from contacting the RentalCars again! Clearly scam and the way for there to make extra money due to the T&C which are against Trading Standards. BEWARE - it is very easy to lose money with Rentalcars.com and have no rights to appeal!
PS. Look how they cheat their own reviews from the TrustPilot!! I should read them first - my bad!

Edit: It was the reconsideration complaint and the investigation launched by my Credit Card provided which made Rentalcars review their decision and compare it with their own T&C. It turned out that I was right and there is an ambiguity in the T&C, They apologized, refunded the money and there is a hope that T&C will be amended to provide such confusion in future. Initial rating changed to 3 and I will give them another chance to prove their quality.

Jeg har booket billeje i Alicante via Rentalcars.com og fået bil leveret via Firefly i ALC Lufthavn. De forsøger også at sælge diverse forsikringer, men vær opmærksom på at de angiver beløb ex. moms NÅR DE MARKERE BELØB PÅ KONTRAKTEN (jeg har et ex. her på...). Det er ikke særligt heldigt overfor Privat Kunder som jo betaelr moms - en iriterende detalje der går ydelsen 21% højere - men nu er det slut dem handler jeg ikke mere med.Rental Agrement: 93961250-5

Wenn es die Möglichkeit gäbe, keinen Stern zu vergeben, dann hätte dieses Unternehmen minus 100 Sterne verdient. Der "Beschiss" fängt schon beim Abholen in Danzig am Flughafen an. Kaum losgefahren, erhält man eine E-Mail, dass man den Wagen ohne Schäden übernommen hat, und das soll man auch noch unterschrieben haben !!! Das ist Urkundenfälschung und Betrug zugleich.
Noch besser aber ist es mit dem Tank; der Wagen sollte voll sein, war er aber nur zu 2/3, alles dokumentiert. Bei Rückgabe war der Wagen 3/4 voll. Zahlen sollte ich über 125 EUR. Der Betrag wurde auch abgebucht von der Karte. Das "Beschwerdemanagement" besteht darin, dummes Zeug zu schreiben. Das Geld habe ich bis heute nicht. Ich habe jetzt Strafanzeige erstattet und die Sache einem Anwalt übergeben. Nie wieder !

NOT UPFRONT ABOUT THE HIDDEN CHARGES misleading website.
These guys are not interested in you! or me!.... but our money.
They give you all the offers savings and all they know you wanna see on the website but all the extras and other charges are omitted and then when it comes to it they hide under the TERMS AND CONDITIONS and the typical you should have given us a call.
DO NOT USE THEM .... CUT THE MIDDLE HUNGRY FOR YOU MONEY COMPANY . Deal with the hire company themselves.

I recently rented a car for our holiday in the US. I found this company online and they seemed fine. The website was clear and the process was straightforward. After paying for my booking I received clear communication about how to pick up my car. All good so far.

The problems were after my rental finished and I came back home. When checking my account, I saw that the rental company (Budget) had charged me an extra £120 on top of the prices charged by Rentalcars.com. I had no idea what this was for, as I filled up the car before handing it back, and there were no bumps or marks on the car when I returned it.

I opened a case to query the charge, and found out that in the very very small print of the contract, Budget had added a charge for "Non PKG Items " - Rentalscars.com had to find out what this was, and apparently it is:
+ Personal Accident Insurance
+ Location Surcharge
+ Tax (on above items only)

And as I had signed the contract (at 1:45 in the morning after a delayed flight), there was nothing they could do! So even though they could argue that this was my fault for signing the contract - are you expected to read every piece of small print put in front of you, or should you expect the service provider who gave you the quote to protect you from very high additional charges that have no meaning to most people? I do feel that I have been completely conned in the whole process.

So they might look cheap, but in fact, if I had added this extra cost to the total when I got my quote, I could have found a cheaper price elsewhere.

Realizei uma reserva de nr 396080831 com essa empresa Rentalcars.com, com pagamento adiantado, para retirada do veiculo no aeroporto de Bariloche as 21hr do dia 27/07/2018. Primeiramente a locadora determinada nao possui guiche de atendimento no local, então fiquei esprando das 20:30 até as 22:00 e ninguém apareceu no local.

Passei alguns e-mails pada a Rentalcars, pois estava sem telefone para ligar do local, mas não obtive resposta. Então consegui ajuda das outras locadoras e de uma empresa de translado que conseguiu contactar o Sr. Nelson Soriano. Então obtivemos uma resposta de que a empresa não possuia veiculo. Simplesmente isso!

Tive que desembolsar 1900 pesos com translado até o hotel e tentei contactar a rentalcars através com telefone 00441618305915, que consta na reserva, mas a resposta automática era que o atendimento era somente até as 22hrs.

no dia seguinte, 28/07, tentei contato com o sr Nelson Soriano pelo fone 4434192, porpem sem sucesso. Entao liguei para a Rentalcars para que o caso fosse solucionado, pois estou de férias e preciso no carro.

A resposta da atendente Ana, aliás com muita má vontade de ajudar, era que nada poderia fazer até o final da locação e que não poderia cancelar a reserva. A opção era que eu fizesse uma nova reserva, efetuasse novamente o pagamento e então eu poderia me dirigir novamente atpe a locadora para a retirada do carro. Achei muito interessante a solução apresentada.

Por isso avalio a empresa como péssima, pois terei que alugar o carro em outro lugar, pagar novamente, uma vez que vão resolver o problema somente no final das minhas férias, dia 03/08.

*****

I made a booking with this company Rentalcars.com, with payment in advance, for the get the vehicle at Bariloche airport at 09pm on 07/27/2018. First of all, the specific rental company does not have an on-site service desk, so I stayed from 8:30 p.m. to 10:00 p.m. and no one showed up at the scene.

I sent some emails to Rentalcars, as I had no phone to call from the place, but I got no answer. Then I got help from the other companies and a transfer company that managed to contact with Mr. Nelson Soriano. So we got an answer that the company did not own a vehicle. Simply this!

I had to pay 1900 pesos Argentinos with transfer to the hotel and I tried to contact the rentalcars through telephone 00441618305915, which appears on the reservation, but the automatic response was that the service was only until 10pm.

The next day, July 28, I tried to contact Mr. Nelson Soriano on the phone 02944 4434192, but without success. So I called Rentalcars to get the case resolved, because I'm on vacation and need the car.

Ana's response, with a lot of unwillingness to help, was that nothing could be done until the end of the lease (AUG/03) and she could not cancel the reservation. The option was that I provide a new reservation, provide the payment again and then I could go again to the car rental company to pick up the car. I found the solution presented very interesting!!!

That's why I rate the company as bad, because I'll have to rent the car somewhere else, pay again, since they'll solve the problem only at the end of my vacation, Aug/03.

DA EVITARE ! Hanno molti costi nascosti. Inoltre la macchina è stata riconsegnata col pieno ma si sono ugualmente tenuti molti soldi dalla carta di credito, e tu non puoi farci nulla. La assistenza è inesistente, specie dopo la riconsegna perchè anche lì non puoi farci nulla e loro lo sanno. Nemmeno la fattura per esaminare i dettagli di spesa ho avuto: ti mandano un pdf da aprire con le tue iniziali che non si apre con le tue iniziali. Quindi non hai nulla per controllare e nessuno per chiedere. Darei uno ZERO se potessi. LADRI !

Rentalcars.com is and will remain my first choice in rentals!! Not only is the customer service first class but also many choices of contact not to mention the prices!! I was stuck in Guadelajara airport booked through rentalcars.com. At the counter they said I need to book additional insurance at a cost of 530dollars!!?? the same cost as rental!! I called them and within 10 minutes I was able to rent my car without additional costs!! great service and customer care!! Thank you Norbert