Rentalcars.com Recenzje 

Kort og godt en svindelfortagende, brug dem aldrig

Auto met meest uitgebreide verzekeringspakket via Rentalcars gehuurd bij Budget. Op vliegveld vakantiebestemming bij balie Budget werd mij verteld dat een deel van de totale huursom nog moest worden betaald. Na betaling van restant bedrag en borg kreeg ik de papieren overhandigd. Toen bleek dat ik fors betaald had voor een overbodige en veel te dure verzekering. Door mensen van Budget is niet gesproken over een verzekering, voorwaarden van de verzekering zijn uiteraard ook niet besproken en overhandigd.

Vervolgens bij zowel Rentalcars als Budget bezwaar gemaakt en geprobeerd de overeenkomst te ontbinden. Aan beide kanten is men duidelijk goed voorbereid op dit soort klachten. Inhoudelijk gaat men er niet op in en aan beide kanten wijst men naar de andere partij. Ook heb ik beide partijen verzocht met elkaar contact op te nemen maar daaraan geeft men natuurlijk geen gehoor. Ook Directie Budget geeft geen inhoudelijke reactie maar verwijst naar Rentalcars en bevestigt hiermee dat dit soort frauduleuze praktijken onderdeel is van hun corrupte business model.

Elk fatsoenlijk bedrijf accepteert binnen een redelijke termijn ontbinding van de overeenkomst of aankoop, kwalijk dat Budget/Rentalcars dat niet doen en hiermee ongestraft kunnen doorgaan.

The agent Bryan Hegarty said I could not use my own in insurance, that that was illegal, and that insurance was included. When I asked for details on the insurence, he has no idea. Then he tried to sell me an insuranve upgrade which was more that the car rental. I rang the customer service helpline and they also could not provide any insurance details. You are taking a huge risk accepting their insurance, when they cannot provide a policy document. Never again ............... :-(

Booked car,paid total price. Requested flight numbers in case of delay, supplied at time of booking. Our incoming flight could not land Gibraltar, were transferred by coach to Malaga to depart. Arrived at Sixt 4:45 minutes after original designated pick up time, were told "there was no car as we were considered a no show". Disgraceful as we had already paid in full. WILL NOT USE RENTALCARS.COM AGAIN. Readers, I suggest you find a better supplier.

location combi via le site voiture conforme à la location
mais surtout ne pas prendre les options complémentaires pou exemple pres de 10 fois le prix pour un chauffeur supp par rapport au prix pratiqué par le loueur.....

J'avais loué un véhicule à partir de 13h. Le loueur m'a téléphoné 2 heures avant l'heure limite pour annuler gratuitement pour me dire qu'il n'ouvrait qu'à 13h30. J'ai donc tenté de modifier pour trouver une autre agence ouverte à 13h dans la ville sur le site de Rentalcar. Après avoir payé le nouveau contrat je me suis rendu compte qu'on m'avait changé d'agence pour le retour.
J'ai donc téléphoné pendant 40 minutes pour avoir un nouveau changement : coût 150 euros... Je me suis également retrouvé à découvert car l'employée de Rentalcar avait oublié de l'annuler le deuxième contrat! Depuis j'envoie des mails et téléphone pour obtenir un dédommagement. J'étais un client régulier jusque là

Often cheaper using their wep page than their APP.

Hi,
Ik wil iedereen waarschuwen voor dit bedrijf.
Ik reisde in juni naar Bilbao, ik heb daar een hotel geboekt, en booking.com stelde voor om nog eens een auto via hun te huren. Ok, ik vergeleek de prijs voor 4 dagen autohuur bij hun en bij avis, leek goedkoper (spoiler: kwam vele malen duurder uit).

In juni 2022, via rentalcars.com (via booking.com) heb ik een auto gehuurd in Bilbao, voor 4 etmalen, bij Record Go.
Ik heb bij de reservering het volledig bedrag betaald van 263.57 (autohuur + volledige casco).
Ter plekke moest ik nog 2 keer betalen, 101.12 voor tankborg (ze zeiden voor het geval dat de auto niet met een volle tank teruggebracht zou worden) en 1100 eur borg (als er iets aan de auto zou mankeren).
(nog iets: Overigens wouden ze mij ter plekke nog een keer een volledige casco verkopen. En ik moest nog 2 uur staan wachten voordat ik aan de beurt was.)
Mevrouw bij de balie zei dat die 2 (101.12 en 1100) binnen 30 dagen terug zouden komen.
Ik heb de auto netjes met een volle tank teruggebracht.

Na 2 maanden waren die 101.12 nog niet teruggestort.
Ik heb een verzoek tot terugbetaling ingediend. En wat krijg ik te horen van rentalcars.com? Dat ik geen geld terug zou krijgen. Belachelijk. Echt belachelijk.

Het komt op neer dat ik dus voor 4 dagen huur 101.12+263.57 = 364.69 eur heb betaald. Nou, een dure les. De concurrenten (avis etc) waren goedkoper + ik hoefde niet met een pendelbus ergens heen.

Afgezien daarvan, ik ben een genius level 3 (dus trouwe klant van booking), nou, als jullie nou de klanten zo behandelen dan is het tijd om iemand anders te zoeken die wel betrouwbaar is.

Mijn conclusie: ik ga nooit meer in mijn leven Record Go gebruiken en ook geen auto via rentalcars.com huren. Dit zijn oplichters en boeven.
Ik wil bij deze de anderen ook waarschuwen.

Dont use them, if you value your money, sanity and down right pure honesty, rip off car rental company, no help, no internal investigation as to what went wrong. Got my money and wont give it back.

After complaining about the slowness for responses to my order and e-mail, both issues were fixed the following day

Nous avions réservé le 10 fev 2022 un véhicule aéroport Mascate Oman, 14 jours, à partir du 24 fev, 785€ loueur DOLLAR, arrivé sur place, notre CB MASTERCARD type débit immédiat est refusée pour le déposit ( il faut une carte type Crédit ) Contact RENTALCARS Paris qui annule le contrat et le réémet au nom de notre ami qui a une carte qui convient mais au prix de 1241€ pour 13 jours, +58% pour 1 jour de moins, exactement les mêmes garanties et véhicule, et en expliquant que les tarifs bougent toutes les 2 heures.... alors que l'aéroport était vide de touristes dans cette période Covid. Et encore disent- ils, ils nous font cadeau des 3 jours de location dus quand on annule au dernier moment .....On ne peut pas faire mieux pour se moquer du client

On the 30.11.2021 I made a reservation (Booking Reference Number: 742827149) for an SUV car in Dubai  1.12.2021—5.12.2021Because of 5 hours in the return date they charge an extra FULL day, but this is not the bad story yet... When my wife, 3 kids and I reached the DBX airport the representative of THRIFTY office, the supplier, said I can not have the car because I have only my international license and not Memsi doc as an extra.
I showed her the voucher RentalCars.com supplied me with and not mention anything there but:
 "License: the main driver will need to provide a full driving license in their name" and this is exactly what I had! As always (this is not my first time renting a car abroad)
She even refused that I will send someone in my country to go the Memsi office to create for me the additional document she asked for...She "can't accept online documents or PDF"!
But she was kind of fair and said you can't have the car but you will NOT be charged by Thrifty not even for a penny.
When I contacted the RentalCars customer service I felt the lowest possible quality of service you can ever imagine.
Not only is the team rude and not helpful, you get the feeling they are happy when you don't receive the car you order and now you stuck in foreign country trying to plan different transportation ideas...
I asked for a refund as I don't get the car
and Thrifty never charged anything
and you never mention in your voucher I need to supply extra documents,
they send you rude and cold terms and conditions link you should read and follow.
I was a 16 years customer of RentalCars.com and Booking.com and Priceline with Genius level 2 rank BUT I will NEVER EVER work with it again, will you?
I could understand if I was asked to cover their costs on this reservation if they were any, I don't think anyone should be lost but they refused to refund and lost huge family and friends that will never order anything under priceline brands! If someone that reads this is still considering booking something with them, READ IN FULL of all the documents, they hide the small letter and will never show you in the voucher the real truth!

Nous partirons prochainement en voyage à Malte en famille (8 adultes et 5 enfants). Pour nous déplacer sur l'ile, nous voulions louer 3 voitures. Je suis passée par Rentalcars.com et ai réservé une première voiture. Pas de soucis, l'argent est prélevé directement et je reçois dans les quelques minutes qui suivent les contrats de location et d'assurance.
Je refais les mêmes démarches pour une seconde voiture au nom de ma belle fille (mais en laissant mon adresse mail afin de rassembler tous les documents), je vais jusqu'au moment du paiement et je ne reçois pas de réservation. Je refais dès lors le processus de réservation 1/4 d'heure plus tard (jusqu'au paiement), toujours rien! Par contre le montant a bien été prélevé 2 fois! Et aucun contrat de location pour cette seconde voiture pourtant payée 2 FOIS!!!!
J'ai ensuite envoyé un mail directement, mais aucune réponse....
Nous partons dans quelques jours et j'aimerais pouvoir récupérer l'argent et continuer à pouvoir réserver... J'espère que ce n'est pas une arnaque!

This was worst booking ever - rentalcars.com - do not recomend

* I got a car from AVIS/BUDGET without unlimited kilometers
* Was charged two times
* Was forced to pay additionaly ~100Eur more for 400km
* No one is answering to me from rentalcars.com

8 days passed - We’re looking into your enquiry. Ref: 689099174
This is part company from booking.com but have plenty of issues, site always redirects to 404 errors

I was really surprised how poor this company is, in this day and age. I had to wonder if it was some mom and pop shop as the reservation was missing, completely. But, they were quick to take my money from my credit card,
When I booked the car, everything seemed fine and for some idiotic reason I did not write the reservation number down, thinking that any valid company would send an email with the "congratulations or thank you". Not this idiotic company. It is been 6 hours, and I still have not received a reservation confirmation.
I Will never use them again, not worth the hassle.

WORST online experience of my life. In June 2021 I searched for a rental car to drive from Adelaide to Brisbane. I chose Rentalcars.com because it appeared to be an Australian company dealing with Australian hire car companies (their web advertising features misleading claims about booking hire cars in Australia with NO HIDDEN FEES, free cancellation and flexible bookings). I downloaded the Rentalcars phone app as directed and browsed offers.

Within the app, I accepted Rentalcars.com's offer for a suitable vehicle hire and authorised a payment of $1420.28 on my MasterCard for the hire. I was to learn later that the charge was made in GBP and attracted an international transfer fee of AU$42.61.

I was then ushered to a web page on the Rentalcars phone app which required me to agree to special terms and conditions of the hire. One of these conditions was that I would agree to pay a relocation fee of over AU $2191.20. The app Page invited me to hit the CONFIRM button at the bottom of the app page. I then noticed that the box indicating my agreement was already ticked, as if I had tapped the box to enter the tick.

At this point I decided NOT to go ahead with the hire, and rather than reverse out of that page, I decided to UN-TICK the AGREE button on the app so that there was no misunderstanding. I was careful not to touch the CONFIRM button.

When I tapped the box to un-tick it, signifying that I did NOT AGREE to pay the relocation fee, the app refreshed the page with a CONGRATULATIONS page stating that my booking was secured. There were two people present who can verify that I did not tap the CONFIRM button, but instead tried to un-tick the AGREE box.

Confident that the free cancellation policy that Rentalcars.com boasted in its web advertising would allow me to cancel the booking, I navigated to the cancellation page. When I selected the booking in question and tried to cancel it, a new page popped up informing me that the free cancellation period had expired, and that a cancellation fee of AU $629.17 would be deducted from my original booking payment (which was made on the same day). The refund of AU $791.11 was made shortly after that time.

I made a telephone call to the help desk of Rentalcars.com to explain the situation and was connected to an off-shore call centre. The help desk operator informed me that I could make a claim to an in-house judicial system which would require witness statements that I had not tapped the CONFIRM button on the app. When I indicated that I wanted to get started with that process, she told me that I had to wait until the hire period was complete. I protested that the booking was cancelled only minutes after the false confirmation. She replied that it was the completion date of the booking that applied here. Ie: the date on which the car was to be returned in Brisbane.

At this stage I began to suspect that the cancellation fee and in-house judicial review system was an elaborate fraud designed to exasperate and make the process too difficult for the victim to pursue. I decided not to follow that process, and take it up with my banking partner with whom I have a half-century relationship. My bank required written proof of the booking and how the misleading process had been achieved within the app. Please don't say that you were not warned.

Habituée depuis des années a louer une voiture par leurs soins je n ai jamais été déçue jusqu'à cette année. J ai eu la mauvaise expérience de me voir retirer 605 euros en caution et non rendue !!!! Et rentalcars ne fait rien honteux !!!!

I prepayed a rental car from Copenhagen for my yearly vacation on Crete, Greece. The flight was rescheduled and delayed 8 hours. It did not occur to me that I should have let Rentalcars.com know about the delay as my car was prepaid and booked. Big was my surprise that the car was unavailable when I showed up at the rental facility.
I emailed immediately to Rentalcars.com and my email was rejected and returned few days after. Still no contact. Then I called a phone number and hang 45 min without any response. Finally I found an alternative email adress; wrote again. Few days later I got a reply that I could not get my money back, neither a new rental car.
What kind of bad service is this ?
It’s nothing but theft and I cannot recommend Rentalcars.com to anyone. Avoid those thieves.
Henning Kern, Copenhagen

Hello
Rentalcars.com is basically an organisation to steal people. We rent a car in Portugal on their website and paid with our debit card. When we arrived at the rental car agency, we were told we could not rent the car because we had to have a credit card. Although we had an American Express and three Visas, the rental car agency would not accept it. When we called Rentalcars.com to cancel the booking, they told us they would charge us a fee of 3 days of rental. This is merely stealing people money. Just check their Trustpilot reviews), this company has a culture of stealing people money and ruining your holidays.
I write to you to get a full refund of the reservation I could not start

Snyder med markedsføring på dansk og dansk hjemmeside, når man skal afhente bilen bliver man nægter dette da man er bosat i Danmark, og man kan ikke annullere booking online, den melder om fejl på “forbindelse”., men checker man koden på hjemmesiden, så er det en standard melding med alle forsøg på at ændre noget, Ydermere kræver de et gebyr for at annullere en booking det aldrig har været lovmæssigt korrekt, da de ikke kan/må udleje biler uden afgift til danske statsborger med bopæl i landet. Jeg oplevede andre i køen ved udlevering med samme problem.