By far the best hair extension brand. Always go above and beyond for me even as a sole trader. It means a lot to someone like me to be recognised, appreciated, and shown such support.. Thankyou to all... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Brilliant service from start to finish! I had to return some hair as it was the wrong colour, and they kept me updated throughout the whole process. I was worried when I realised I’d forgotten to incl... Zobacz więcej
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I’ve been using remi cachet for a number of years now, they are genuinely my number 1 supplier, the brand that I will always recommend to all of my clients and that I can truly vouch for. The hair qua... Zobacz więcej
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I’m honestly so disappointed with these hair extensions. I ordered shade T5-7/20 and within a couple of weeks they started turning really warm and brassy—almost ginger/orange in certain lighting.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Dane kontaktowe
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Zjednoczone Królestwo
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,2
Dobra
667 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Little bit dry and not holding a curl…
Little bit dry and not holding a curl at all. I’ve worn hair extensions for 17 years and I do it as a job. So I know my hair…
23 lipca 2026
Odpowiedź od Remi Cachet
Hi Louise,
Thank you for taking the time to share your feedback.
We are unable to locate any communication regarding this order but we would be more than happy to help.
Please feel free to reach out to us via help@remicachet.com and we can look into this further.
Best Wishes
Remi Cachet Customer Support
Not 100% human hair
I have now filled in 2 hair report forms and sent a follow up WhatsApp to this company about the hair I received. I paid nearly £600 for this hair and can not believe the poor quality of it. I get my hair professionally blow dried and the hair dresser has now told me he can’t get the result I want from the hair because it is too tangled and matted. From the first wash this was the case. I have sent photos to the company and have not received any response. Please avoid buying hair from here it feels like it is synthetic or is mixed with synthetic hair
25 lipca 2026
Opinia niezależna
Odpowiedź od Remi Cachet
Hi,
Thank you for taking the time to share you experience - we appreciate all feedback.
We only use 100% human hair and none of our products use any synthetic hair. I am sorry to hear you are facing issues with the hair. We take time to fully asses all hair reports and taking into consideration all factors so we can come to a suitable resolution, however during busy periods this can take some extra time and we do apologise for the wait.
I'd be happy to take a look into this further however I can't link this review to an order. Please feel free to reach out to us via help@remicachet.com with your Remi Cachet order number.
Best Wishes
Remi Cachet Customer Support
Great very thorough and I learned an…
Great very thorough and I learned an awful lot on this course
17 lipca 2026
Odpowiedź od Remi Cachet
Hi Lauren,
We're so happy you found the course thorough and gained valuable knowledge! Thank you for your kind words.
Best Wishes
Remi Cachet Customer Support
Arrived first thing the following…
Arrived first thing the following morning after ordering.
8 lipca 2026
Odpowiedź od Remi Cachet
Hi Leah,
We're so glad to hear your order arrived promptly! We appreciate your positive feedback.
Best Wishes
Remi Cachet Customer Support
Recently paid £300 for new hair
Recently paid £300 for new hair, using shade T5. Within weeks of the hair being fitted the T5 shade had changed to orange. During my recent maintenance I had to remove some individual bonds because the colour was orange. Contacted Remi Cachet regarding this issue and have been told to colour the hair! £300 on hair and have to colour it to keep the desired colour I paid for not 3 months prior! Professional confirmed the change in colour is not 'natural fading' and is not normal! Please think twice about purchasing this hair if you like the colour you pick and have virgin hair and don't want to colour your hair! I am now left with a hair colour I never wanted and an orange shade!
23 marca 2026
Opinia niezależna
Odpowiedź od Remi Cachet
Hi Ellie,
Thank you for taking the time to leave a review, we appreciate all feedback.
Unfortunately, I can't link this review to an account or order number to check the progress of the report.
Please feel free to contact us on help@remicachet.com with your Remi Cachet order number and we can continue to look into this for you.
Best Wishes
Remi Cachet Customer Support
Amazing quality every time
14 lipca 2026
Odpowiedź od Remi Cachet
Hi Nicola,
We're so happy to hear you consistently enjoy our quality! Thank you for your wonderful feedback.
Best Wishes
Remi Cachet Customer Support
Delivery was quick and efficient.
14 lipca 2026
Odpowiedź od Remi Cachet
Hi Sarah,
We're so glad to hear that our delivery service was quick and efficient for you. We truly appreciate your positive feedback!
Best Wishes
Remi Cachet Customer Support
Sadly I won’t be using Remi Cachet…
Sadly I won’t be using Remi Cachet extensions again. The quality on my last 2-3 orders just doesn’t seem to be the same as it used to be. I’ve had my new set of tapes for 2 months if that, had them fitted correctly and used their shampoo and they already look and feel really damaged.
4 maja 2026
Opinia niezależna
Odpowiedź od Remi Cachet
Hi Madi,
Thank you for sharing your feedback with us.
We are sorry to hear you are unhappy with your extensions, unfortunately, we are unable to link an order number to this review and we would love the chance to look into this further and support you.
Please reach out to our dedicated customer support team with your concerns - help@remicachet.com / 0330 175 2551.
Best wishes,
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
Hi Darcie,
We are so happy to hear that you are happy with the hair quality and that your clients love it! Thank you for sharing your positive feedback with us.
Best Wishes
Remi Cachet Customer Support
Missing items issue resolved
I orderd 5 items but received 3.
I raised the complaint with Remi and they have refunded me for missing items. Thanks
8 lipca 2026
Odpowiedź od Remi Cachet
Hi,
Thank you for taking the time to share your feedback, we are sorry to hear you did not receive all your items.
We can see you have been in touch with our customer support team who have refunded the missing items - if you are having an issue with the refund please reach out to us again so we can assist you.
Best wishes,
Remi Cachet Customer Support
Let me start by saying I love the hair
Let me start by saying I love the hair. My issue is with the deliveries. My last 2 deliveries were delayed by a few days. I reached out to customer service via WhatsApp and send all the info on the previous 2 deliveries and I never received an answer back. I got an automated response today saying the chat was closed due to me not responding, when I had. It was a lack of response on the companies behalf. I really like the brand but it's frustrating when the courier used in Ireland isn't reliable. I've previously given 5 star review on the product. But I would really love if you could reconsider a more reliable courier option
7 lipca 2026
Odpowiedź od Remi Cachet
Hi Lisa,
Thank you for taking the time to leave your review, we appreciate all feedback!
Firstly, we are so happy to hear you love our hair and we are sorry for any inconvenience caused by the delivery timescale. We can appreciate how disappointing it can be when deliveries are delayed. Unfortunately we are unable to guarantee delivery dates when it comes to international orders due to the journey they need to make.
We are sorry to hear that our communication wasn't as speedy as we'd like, during busy periods we work in a time order and try to get back to everyone as quickly as possible, in this case the WhatsApp conversation automatically closes after so many hours hence the automated message as we are unable to open the conversation from our side.
We will pass your feedback on regarding the courier.
Best Wishes
Remi Cachet Customer Support
Shopping with Remi is always easy great…
Shopping with Remi is always easy great delivery times efficient and the products are great quality
7 lipca 2026
Odpowiedź od Remi Cachet
Hi Fiona,
We're so happy to hear you consistently have a great experience with our delivery and the quality of our products. Thank you for your wonderful feedback!
Best Wishes
Remi Cachet Customer Support
Perfect from ordering and delivery to…
Perfect from ordering and delivery to application- some colours do go orange/really yellow especially blondes
6 lipca 2026
Odpowiedź od Remi Cachet
Hi Amanda,
We're so happy to hear you had a perfect experience with ordering and delivery!
We appreciate you highlighting the color nuances, especially with blondes. Please always feel free to reach out to us on help@remicachet.com if you face any issues.
Best Wishes
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
Hi Ebony,
We're so happy to hear you love the quality of our hair! We truly appreciate your positive feedback and are delighted you're enjoying it.
Best Wishes
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
Hi Jordan,
Thank you for taking the time to leave a review.
We are so happy to hear our delivery was fast!
Best Wishes
Remi Cachet Customer Support
Great quality hair
Great quality hair, color as described and fast shipping. Thank you!
25 czerwca 2026
Odpowiedź od Remi Cachet
Hi Pamela,
We are so happy to hear that you are pleased with the quality of the hair and the accurate colour
We appreciate your kind words about our fast shipping!
Best wishes,
Customer support - Remi Cachet
Odpowiedź od Remi Cachet
Hi Dylan,
We're truly happy to hear you found our explanations and educators great. Thank you for your wonderful feedback!
Best wishes,
Customer support - Remi Cachet
Odpowiedź od Remi Cachet
Hi Kelly,
We are so happy to hear you are always pleased with our product and fast delivery!
Best Wishes,
Remi Cachet Customer Support
I had an issue with my hair and olivia…
I had an issue with my hair and olivia rectified this issue within 2 days with fast and detailed responses really pleased
Thanks olivia :)
9 czerwca 2026
Opinia niezależna
Odpowiedź od Remi Cachet
Hi Teigan,
We are so pleased to hear we could resolve your hair issue quickly and efficiently. Thank you for your kind words!
Best Wishes
Remi Cachet Customer Support
Product is amazing,delivery was on time…
Product is amazing,delivery was on time so five stars service
26 maja 2026
Odpowiedź od Remi Cachet
Hi Andrijana,
We're so glad you loved the product and our timely delivery! Thank you for the five-star review.
Best Wishes,
Remi Cachet Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.