I have to thank my daughter-in-law, who offered me some Rare Tea Earl Grey when she came to visit me in Switzerland, where I live. The aroma and flavour are absolutely unrivalled. Since then, I can’t... Zobacz więcej
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I very much enjoy the selection of teas available. Service, when ordering, is prompt (have not had other interactions as of yet to comment on). I hope to one day get to participate in one of the onl... Zobacz więcej
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Me decidí a probar algunos de los tés de Rare Tea Company después de conocer la historia y a las personas y comunidades que hay detrás de cada uno de ellos en el libro de Henrietta recientemente publi... Zobacz więcej
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The quality and variety of tea is excellent. My sole gripe is that I have to use my phone or computer to find out recommended brewing times and temperatures. I don't have my phone constantly on me, an... Zobacz więcej
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Informacje dotyczące firmy
O Rare Tea Company
Napisane przez firmę
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Napisane przez firmę
Dane kontaktowe
35 Eyre Street Hill, EC1R 5ET, London, Zjednoczone Królestwo
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
•Lovely Experience
•Lovely emails
•Lovely teas
•Lovely, timely shipments, lovingly packed
❤️
2 marca 2026
Odpowiedź od Rare Tea Company
Hi there,
Well, that is lovely to hear! Thank you for your kind words and taking the time to leave this review.
Best wishes,
Rare Tea
I received my favorite teas in a timely…
I received my favorite teas in a timely fashion!
25 lutego 2026
Odpowiedź od Rare Tea Company
Hi there,
We are glad to hear that it all arrived quickly and that you had a great experience!
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
EXcellent Customer Service.
Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare thing these days. Buy with confidence.
Other teas we received were delicious and it's good knowing your are helping producers and drinking a safe product. Sustainable business is important.
23 lutego 2026
Odpowiedź od Rare Tea Company
Hi there,
We are glad to hear that you had a great experience and that all was resolved.
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Hi Richard,
Thank you for taking the time to leave such a lovely review, we are glad to hear you enjoyed our tea!
Best wishes,
Rare Tea
Superb black tea
Superb black tea. I grew up in the UK drinking tea (black) and have drunk it all my life. This is the best tea I've ever tasted.
3 lutego 2026
Odpowiedź od Rare Tea Company
Hi there,
Thank you for your kind words about our black tea, we're so glad you like it!
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Hi Terry,
Thank you for leaving us a lovely review, we appreciate this!
Best wishes,
Rare Tea
The tea is delicious and the service is…
The tea is delicious and the service is always first rate.
3 lutego 2026
Odpowiedź od Rare Tea Company
Hi Sue,
Thank you so much for your kind words, we really appreciate this!
Best wishes,
Rare Tea
I forget the exquisite taste of really…
I forget the exquisite taste of really fine tea. Rare Tea Company reminds me.
3 lutego 2026
Odpowiedź od Rare Tea Company
Hi Chris,
Thank you so much for leaving us a lovely review, we're so glad to hear this!
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Dear Susan,
Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
Terrific service
Not only do they sell the best tea but their service is totally terrific. I had problems with the Brexit tax which they sorted out swiftly, efficiently and generously. All in all a great company.
30 stycznia 2026
Odpowiedź od Rare Tea Company
Hi there,
Thank you so much for leaving us a lovely review, we're glad we could help rectify the customs problems for you!
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Hi John,
We really appreciate you taking the time to leave us a lovely review - thank you!
Best wishes,
Rare Tea
Quick and easy with excellent quality
Quick and easy with excellent quality. I will be a repeat purchaser.
28 stycznia 2026
Odpowiedź od Rare Tea Company
Hi there,
We're so glad to hear this, thank you for taking the time to leave us a review!
Best wishes,
Rare Tea
What's not to like?
The tea is delicious, and is delivered regularly. I can amend the order whenever I choose, if there is a problem I hear about it promptly with alternatives suggested.
28 stycznia 2026
Odpowiedź od Rare Tea Company
Hi Barbara,
Thank you for your kind words, we really appreciate this!
Best wishes,
Rare Tea
Enjoying your tea each morning.
28 stycznia 2026
Odpowiedź od Rare Tea Company
Hi there,
We're so glad to hear this! Thank you very much for leaving us a lovely review.
Best wishes,
Rare Tea
The Rare Tea Afternoon Tea is my…
The Rare Tea Afternoon Tea is my favourite of their teas: refreshing and delicate, it is just what is needed at the end of the afternoon. Sometimes I have it in the morning too! 😊
21 stycznia 2026
Odpowiedź od Rare Tea Company
Hi John,
Thank you for leaving us such a lovely review and we're so glad to hear you're enjoying the Rare Afternoon Tea!
Best wishes,
Niamh
Really poor quality tea
20 stycznia 2026
Odpowiedź od Rare Tea Company
Dear Hj,
Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
Best wishes,
Rare Tea
Fantastic and Unique Selection That's Quality Tea
What a fantastic tea selection and the quality is outstanding. It's easy to order and the customer experience is very professional. Thank you for making tea drinking so pleasurable.
20 stycznia 2026
Odpowiedź od Rare Tea Company
Hi Marty,
Thank you for leaving us such a wonderful review! We really appreciate this.
Best wishes,
Rare Tea
Amazing tea and service
Excellent service as always. The Malawi tea is delicious - tastes a bit more smoky and complex than when I last tried it a while back but it just shows that it's a natural product. Lovely bright, refreshing taste. Competitively priced for what you get.
29 września 2025
Odpowiedź od Rare Tea Company
Hi Anna,
Thank you for taking the time to leave us a review, we really appreciate your kind words.
Best wishes,
Rare Tea
5 Stars for Rare Tea Company
I first came across Henrietta’s book, “Infused : Adventures in Tea” at the library & enjoyed it so much, I then went out and bought it , so I can read it again & again.
Shortly after, I ordered a variety of loose tea and the Gaiwan Tea Set from Rare Tea Company and was beyond happy with everything. The Gaiwan Set exceeded my expectations! The quality is exceptional and it is so nice and compact, I will definitely use it when I’m travelling. I was also impressed with the red silky material protecting the tea ware . I highly recommend this exquisite Gaiwan Set & would definitely purchase it again. A “must have” for yourself and would also make a very special gift for any tea lover!!!
All of the teas that I received are a rare and sublime treat and I can’t wait to receive my next order. I have so much respect for Henrietta who persevered in following her dream and am so grateful that all of us across the world can now enjoy this rare and wonderful tea and exceptional tea ware and accessories. Thank you for all you do ,with so much integrity, for so many .🙏❤️ ❤️❤️
5 stycznia 2026
Odpowiedź od Rare Tea Company
Hi Marylin,
Thank you so much for your kind words, this really means a lot to us! We are really glad to hear you are enjoying using your gaiwan set to taste all the teas.
Best wishes,
Rare Tea
Tea didn’t taste like earl grey at all
Tea didn’t taste like earl grey at all. Threw rest of tin away.
5 stycznia 2026
Odpowiedź od Rare Tea Company
Dear JM Falkler,
Thank you for taking the time to leave us a review.
We're really disappointed to hear that you didn't enjoy our Earl Grey and are sad you threw the rest away. We have a comprehensive exchange/return policy; we're not happy until you're happy.
We've reached out via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
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