Radius CONNECT24 Recenzje 692

Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Zobacz więcej

Oceniono na 5 z 5

From my first call to your company I was well informed and reassured at all times. On receipt of the apparatus the guide was very straight forward.

Oceniono na 5 z 5

Excellent service & puts our minds at rest knowing someone is at the other end of the phone if alerted by bracelet

Oceniono na 3 z 5

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca artykułow BHP
  2. Telefon alarmowy
  3. Domowa opieka medyczna
  4. Pomoc w domu
  5. Opieka nad osobami starszymi
  6. Dostawca urządzeń telekomunikacyjnych

Napisane przez firmę

Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Your call for help, always answered

Napisane przez firmę

Your call for help, always answered
Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

692 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Peace of mind

Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.

16 kwietnia 2025
Oceniono na 3 z 5

Nice watch, poor courier.

Please use Royal Mail tracked delivery for something as important as this. The Courier simply threw the package over the garden gate where it lay in the grass until spotted. No attempt to deliver to the door.

20 maja 2025
Logo Radius CONNECT24

Odpowiedź od Radius CONNECT24

Hi Mr Lyttle,

Thank you for your feedback, and we're very sorry to hear about the poor delivery experience. This is certainly not the level of service we expect from our courier partners. We will be passing your comments on to the DPD local depot to ensure they handle future deliveries with greater care.

That said, we’re pleased to hear that you like the watch. We can see it’s connected—please could you press the button on the watch to test its functionality? If you have any issues or further questions, don’t hesitate to get in touch. We're here to help and ensure you're fully satisfied.

Best regards,
Roma @Radius Connect24

Oceniono na 5 z 5

That there's always someone on the other end to help you get the help you nee

Right from the very start when I enquired about purchasing this item I was told exactly what to do to obtain the bleeper, what the payments would be and how to use it. I ordered one and it arrived within 2/3 days of ordering. I am extremely happy with it and it gives peace of mind and if anything happens to me I just have to press the button, which I wear round my neck, and I'm in touch with someone who can help me, especially if you live on your own like I do.you

15 maja 2025
Oceniono na 5 z 5

Would Recommend…

Arrived quickly with comprehensive instructions to set up. With help from younger generation swapped necklace for wrist strap. Easy to wear and speaker loud enough to hear in most locations of our home.

19 kwietnia 2025
Oceniono na 1 z 5

Ordered item on 6/5/25 with 2 to 3 day…

Ordered item on 6/5/25 with 2 to 3 day delivery. Not only no delivery or updates as to progress of delivery when I contacted radius connector to confirm order was with courier they were unable to verify

4 maja 2025
Logo Radius CONNECT24

Odpowiedź od Radius CONNECT24

Dear Mr Mitchell,

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.

We're sorry that you did not receive tracking information as expected. Once your order was dispatched, you should have received both an email from DPD and a text message with delivery details. We understand how frustrating it can be to wait without updates, and we truly regret the confusion this caused.

We can confirm that your order was dispatched on Friday and successfully delivered on Monday morning, 12/05/2025 at 10:33:49. We apologise for the delay and any uncertainty it created.

Please ensure your system is plugged in and run a test call to confirm everything is working as it should. If you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.

Kind regards,
Roma @ Radius Connect 24

Oceniono na 5 z 5

Unit arrived as planned

Unit arrived as planned. Easy self installation with prompts from the unit. Great response from Julie-Ann when I did first test. All very reassuring. So glad I have got this installed.

7 maja 2025
Opinia niezależna
Oceniono na 3 z 5

I would love to give it more stars but…

I would love to give it more stars but it has nt arrived yet, ordered in tues morning, now sunday and still no sign , but i m sure it ll be worth the wait

8 kwietnia 2025
Logo Radius CONNECT24

Odpowiedź od Radius CONNECT24

Hi Patrick,

Thank you for taking the time to leave us a review. We're really sorry to hear your order hasn’t arrived yet — that’s certainly not the experience we aim to provide.
We’re grateful for your patience and kind words, and we’re confident that once it arrives, you’ll love it.
Please let us now if you have any questions or we can be of any help.
Thanks again for your understanding, and we hope you will love your Mobile Wristwatch.

Warm regards,
Radius Connect 24

Oceniono na 3 z 5

Personal Alarm

I was setting this up on behalf of my Mum and received the wrong alarm. My Mum hadn’t returned home from rehab at this stage so it wasn’t the end of the world but if she had have been, she’d have been left with no alarm for a few days. It was registered to someone else. This was quickly resolved however I was told the wrong one would be collected by DPD within a few days and that still hasn’t happened over a week ago. This meant another phone call to radius. The phone lines to Radius do not always have a clear connection for some reason. Everyone was lovely that I spoke too but not the best experience

22 marca 2025
Logo Radius CONNECT24

Odpowiedź od Radius CONNECT24

Hi Heather,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the initial mix-up with the alarm. We completely understand how important it is for everything to be ready, especially when setting things up for a loved one returning home.
Please rest assured that we are putting new systems in place to prevent this kind of error from happening again in the future.
We’re really glad we were able to resolve the issue quickly, and we appreciate your patience throughout.
We’ve also taken note of your feedback regarding the phone line quality and will look into this to ensure it doesn’t impact others trying to reach us. We’re pleased to hear our team treated you kindly, but we’re sorry your experience wasn’t as smooth as it should have been from the start.
If there’s anything else we can do to support you or your mum going forward, please don’t hesitate to reach out.
Warm regards,
Radius Connect 24 Team

Oceniono na 5 z 5

Patient in Hospital

Sorry we have not been able to review your product because we have not been able to use it . The patient has been in hospital a few days after we started to use it and he is now going to rehab which means he will not be at home to use it.?

21 lutego 2025
Oceniono na 5 z 5

Quick response

Quick response and understanding that Mum was testing the system. Its reassurance to the rest of the family that she can contact help so quickly if ever needed.

25 marca 2025

Doświadczenie Trustpilot

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