My mum recently suffered a fall and after some research we decided on a Telecare 24 personal alarm. The alarm was delivered promptly and was extremely easy to set up and test - my mum opted for the wr... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found all the information needed on the web site Really easy to order a system and it arrived the next day. Fantastic that the price you pay this year, is the same next year, many companies tempt you... Zobacz więcej
Experience ordering, setting up, speaking to operators and the equipment which is really good I found to be excellent and at a reasonable price. Gives us a bit more peace of mind and lets my mother ke... Zobacz więcej
Alarm delivered quickly, easy to set up and register, free keysafe a nice bonus, easy to register code, hopefully it will not be needed
Informacje dotyczące firmy
- Ostry dyżur
- Telefon alarmowy
- Domowa opieka medyczna
- Pomoc w domu
- Opieka nad osobami starszymi
- Dostawca urządzeń telekomunikacyjnych
Napisane przez firmę
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Napisane przez firmę
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Dane kontaktowe
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Zjednoczone Królestwo
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful response to queries
7 kwietnia 2026
Overal experience
Experience ordering, setting up, speaking to operators and the equipment which is really good I found to be excellent and at a reasonable price. Gives us a bit more peace of mind and lets my mother keep her independence a bit longer.
7 kwietnia 2026
Telecare have been great
Telecare have been great. If I even stumble they contact me. I feel more secure when I know they’re there.
1 kwietnia 2026
Alarm delivered quickly
Alarm delivered quickly, easy to set up and register, free keysafe a nice bonus, easy to register code, hopefully it will not be needed
15 kwietnia 2026
Opinia niezależna
Great website and device
Found all the information needed on the web site Really easy to order a system and it arrived the next day. Fantastic that the price you pay this year, is the same next year, many companies tempt you in with a discount which disappears the next year.
1 kwietnia 2026
John's initial experience of personal alarm
Delivery was quicker than expected and the system easy to set up and test for working order.
On the downside the use of the base unit buttons and LEDs was not well explained in the instructions.
Customer services contradicted the information on your website
2 kwietnia 2026
This is early days for me
This is early days for me, so far everything is really good. Hope I never need to call you !
2 kwietnia 2026
Odpowiedź od Telecare24
Hi Ann,
Thank you for the review! We completely understand, while we hope you never need to use your personal alarm, we are glad to hear that everything is working well so far.
It’s all about having that peace of mind. We’re here for you whenever you need us.
Kind regards,
The Telecare24 team
Excellent service and communication
Excellent service and communication. Easy to set up.
Would recommend.
2 kwietnia 2026
Odpowiedź od Telecare24
Hi Martin,
Thank you for the 5-star review! We are delighted to hear that you found the setup easy and were happy with our communication. We truly appreciate the recommendation!
Kind regards,
The Telecare24 team
I've not had my device long but worked…
I've not had my device long but worked very well on my test call.
My only problem is i find the wrist band bruises my wrist. I'm 91 and slim so it could just be a problem because of this.
Other than that was supplied quickly and very easy to set up.
1 kwietnia 2026
It was soo easy rang your lovely team i…
It was soo easy rang your lovely team i am nearly 90 so my daughter did it all for me she was sooo pleased as how easy it was emailed my contract details and equipment came very next day did a test by pressing my watch all works perfect thanks
1 kwietnia 2026
Odpowiedź od Telecare24
Dear Margaret,
Thank you so much for your kind words!
We are thrilled to hear that the setup process was easy for both you and your daughter. Providing peace of mind is exactly why we do what we do.
We’re glad the equipment arrived promptly and that your test went perfectly. Please don't hesitate to reach out if you ever need anything else.
Kind regards,
Valeriya
Straight forward
31 marca 2026
Odpowiedź od Telecare24
Hi Maureen,
Thank you so much for your review! We are glad to hear you found a process straight forward.
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
My mum recently suffered a fall…
My mum recently suffered a fall and after some research we decided on a Telecare 24 personal alarm. The alarm was delivered promptly and was extremely easy to set up and test - my mum opted for the wristband option and it has really put our minds at rest knowing she has this service in an emergency - and at very good value for money!
31 marca 2026
Odpowiedź od Telecare24
Hi Jane,
Thank you so much for taking the time to share your experience.
We are sorry to hear about your mother’s recent fall, but we are so glad that our team could help provide some much-needed peace of mind for your family.
It is great to hear that the delivery was prompt and that you found the setup process straightforward.
Providing a reliable service at a fair price is very important to us, and knowing that your family feels more secure is the best feedback we could receive. Please don't hesitate to reach out if you or your mother need any further assistance.
Kind regards,
The Telecare24 team
Simple to use
It's early days as I only joined a few days back. I was impressed by how easy it was to set up compared to previous Company. But disappointed that the cable for the Reuter does not allow me to use this option.
8 kwietnia 2026
Odpowiedź od Telecare24
Hi Gillian,
Thank you for sharing your initial impressions! We are thrilled to hear that you found the setup process much smoother and easier than your previous experience, that is exactly what we strive for.
If you have any questions or concerns, please don't hesitate to get in touch with our support team.
Kind regards,
The Telecare24 team
Very friendly member of staff ,sorted…
Very friendly member of staff ,sorted everything out in timely manner, explained how everything worked and what the price would be every month, easy to install, and set the box up
26 marca 2026
Odpowiedź od Telecare24
Hey Kats,
Thank you so much for your review! We are glad to hear that our support team have been very friendly and sorted everything quickly for you. I will pass your feedback on to them!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
Odpowiedź od Telecare24
Dear Samantha,
Thank you for taking the time to give us your 5 stars!
If you have any questions, please don't hesitate to contact us. We are always here to help.
Kind regards,
The Telecare24 team
Odpowiedź od Telecare24
HI Karen,
Thank you for taking the time to give us your 5 stars!
If you have any questions, please don't hesitate to contact us. We are always here to help.
Kind regards,
The Telecare24 team
long time to answer phone
long time to answer phone
One phone operator was not very forward with info &
did not have a friendly manner, unfortunately I don't have her name.
I've carried out two tests since installment & they were quick to answer & friendly in manner.
25 marca 2026
Odpowiedź od Telecare24
Dear Steve,
Thank you for taking the time to leave your feedback.
We are glad to hear that your initial tests were handled quickly and in a friendly manner, but we apologise for the delay you experienced when calling our admin line and for the encounter with one of our operators.
We have been experiencing a very busy period recently, which has unfortunately impacted our wait times. We do monitor our email inbox regularly, so if you are ever unable to get through via telephone for an administrative query, please feel free to reach out to us that way.
Please be assured that our emergency response team is available 24/7 to help via the alarm button itself; this service is unaffected by call volumes on our admin line.
We truly value your feedback as it helps us improve our service. I will be passing your comments along to our management team to ensure we maintain the high standard of support our customers expect.
Kind regards,
Valeriya
Odpowiedź od Telecare24
Hi Sharon,
Thank you for taking the time to give us your 5 stars!
If you have any questions, please don't hesitate to contact us. We are always here to help.
Kind regards,
The Telecare24 team
Only just started with you .nice young…
Only just started with you .nice young lady over phone to help me set it up called Chloe received it quick.so far good
24 marca 2026
Odpowiedź od Telecare24
Dear Mr Morris,
Thank you so much for your review! We are glad to hear Chloe was helpful. I will pass your feedback on to her. Great to hear delivery was quick too.
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
Poor service
I have had an alarm from this company for 3 years and have had no complaints other than it was rather too sensitive!. It would trigger if I sat down a little more heavily in my chair, or bent to pick washing out of my machine. Although irritating i was reassured that at least the alarm worked well. Unfortunately I had a really heavy fall a couple of days ago, falling flat down onto the alarm. Unbelievably the alarm did not trigger! I tried repeatedly to contact the company without any success, the phone rang and rang and then cut off the call. This happened 3 times.i eventually pressed the alarm to ask the call handler to contact the company for me which they did. I received a call back around 3 hours later. I have now cancelled my contract with the company.
After reading your reply I am intrigued to understand why you would expect accidental alarms to go off when it's under my clothes, yet you don't expect it to go off with a genuine fall because it's under clothes. You are simply trying to fob me off with a ridiculous explanation. I will not retract my statement that your service has been more than poor.
30 marca 2026
Opinia niezależna
Odpowiedź od Telecare24
Dear Jennifer,
Thank you for sharing your feedback, and we are very sorry to hear about your recent fall.
I can see that our support team has been in touch regarding this incident. Following their investigation, they advised that the GO alarm did not trigger because it was being worn under clothing at the time of the fall. The GO Active! GPS device must be worn over clothing to detect a fall. We do highlight this requirement within our user guides and on our website.
Because the sensor was obstructed by clothing, it unfortunately could not function as intended during your fall. Regarding your previous experience with sensitivity, while accidental triggers can be inconvenient, they are an expected part of the technology and often provide confidence that your personal alarm is active and working exactly as described.
We are sorry for the difficulty you had reaching us by phone. Our admin office has been going through a very busy period. We also monitor our inbox and respond to all email enquiries if you are unable to reach us via telephone. Also, please be assured that our emergency response team is available 24/7 to help via the alarm button itself.
We wish you the very best and we hope you find a suitable alternative.
Kind regards,
The Telecare24 team
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