Questionbeauty Recenzje 

255
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej

Oceniono na 5 z 5

Every experience I've had with Question Beauty has been 10/10. Their lip glosses are absolute showstoppers and incredibly smooth and not gritty or sticky at all. Their customer service team is always... Zobacz więcej

Oceniono na 5 z 5

ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej

Oceniono na 5 z 5

Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

255 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 79% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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4,1

Wszystkie recenzje

(255)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 166

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Oceniono na 5 z 5

Obsessed with the mascara toppers!

I purchased 3 of their mascara toppers and they are absolutely beautiful, I use them daily on my bottom lashes for the perfect touch of colour and sparkle. Definitely recommend and will order more

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

I brought both chapter 1 and 2…

I brought both chapter 1 and 2 eyeshadow palettes and firstly such quick delivery everything was packaged so well. Secondly the design of the packaging is truly unique such a collectors piece. Thirdly the mattes are so pigmented and bendable and the shimmers are stunning and there are different shimmer formulas. Will definitely be picking up every chapter in this series

1 października 2025
Opinia niezależna
Oceniono na 5 z 5

My experience was great!!

My experience was great because the website was very easy to navigate and my package arrived in a very timely manner! I was absolutely stunned by how beautiful the packaging was. Very impressed by the quality and design of the eyeshadow palette. The formula is easy to blend, and has excellent payoff without the fallout! Very pleased with my purchase from QuestionBeauty!

17 września 2025
Opinia niezależna
Oceniono na 5 z 5

Obsessed

Shipping was quicker than I expected (I’m in California). It took an about a week and a half from placing my order for my package to arrive. I am very pleased with all the items I received. I ordered some loose pigments, the black base, gel base, a couple lip glosses, a few mascaras and a palette. Love the quality of everything.

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

I've looked at their products for probably two years now before I actually decided to make a purchase. These are not inexpensive items, and I am on a fixed income of Social Security, as I am retired.

I bought a mascara topper and a mascara; black diamond and celestial silver.

My first jolt to reality was finding out the products were coming from China, I truly thought they were coming from New Zealand. I don't purchase from China because they do animal testing. This is not stated anywhere on their website. I found out only by getting the shipping notice from China.

It took 12 days to get the product, that is not fast shipping and yes, I did pay the shipping cost.

The items arrived this morning, and I eagerly went to test them. The black diamond mascara showed no actual glimmer, no suggestion, no hope that there really was a shimmer in it. It was plain black mascara that I paid a good amount of money for that wasn't even water resistant. The topper, celestial silver clumped over the mascara. When I used a separate wand to remove the clumps, it took off all the silver color too.

I saw lots of color/shimmer on the pad I used to remove both mascaras though! Unfortunately, that's the only place because it certainly wasn't on my eyelashes.

I am so disappointed. I was looking forward to trying other products in the line and that is not happening now. What a waste of time, money, and anticipation.

UPDATE REPLY: the mascara was dry when I added the topper, since this was a test to see how it worked I was not sitting just doing make up. There was I'm going to guess at least 15 minutes between putting mascara on and using the topper.

As for the other mascara with the silver flecks, I used two coats. I did not do more because it was already quite thick (I normally use a spoolie if it gets clumpy on my eyelashes because the product is thicker) and I didn't want "spider leg "eyelashes.

14 października 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi AnnMarie,

Thank you for taking the time to share this detailed feedback, we know how important it is to feel confident in every purchase, especially when it’s something you’ve been looking forward to for so long. We’re genuinely sorry to hear the products didn’t perform as expected for you.

To clarify your concerns:
• We are a New Zealand–owned and operated brand, and our product development, marketing, compliance and support teams are based in Auckland. Like many beauty brands, we use multiple warehouses globally to reduce shipping costs for our customer but our brand and business are proudly NZ.
• All of our products are 100% cruelty-free and never tested on animals, by us or by our manufacturers. We follow international non-animal-testing standards and work with accredited suppliers who share that commitment.
• Our shimmer mascaras are intentionally buildable. The first coat gives dark definition and the shimmer becomes more visible with thin, layered coats once the formula has had a few seconds to set between passes. Applying a topper over a still-wet mascara can lead to the clumping you described and our team would love to help you troubleshoot the best application technique for your lashes.

That said, if you still don’t love the results, we want to take care of you. Please contact us at support@questionbeauty.nz so we can review your order details and organise the best solution, including a replacement in a different shade or another suitable option.

Your excitement, trust, and support mean a lot to us, and we truly hope we can restore your confidence and give you a product experience that feels worth the anticipation.

Warm regards,
Question Beauty Team

Oceniono na 5 z 5

I had the pleasure of trying not one…

I had the pleasure of trying not one but two palettes from this brand. Not only was the formula amazing quality but the brand was extremely friendly-super fast with shipping and delivered exactly what they promised. I can’t wait to see what this brand continues to produce

1 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Best Pigment

I purchased oceanic symphony pigment, gel primer and mixing medium. The colors in the pigment are phenomenal. I've worn it at a rock festival and to a few Florida theme parks and it still looks amazing by the end of night. I'm already working on my next order. From time of purchase to delivery was 6 business days. I also LOVE that their products are vegan and cruelty free.

22 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Can’t rave about Question Beauty enough

I’m so pleased I’ve found an NZ-owned company who makes good quality and one-of-a-kind makeup products! I’ve bought many of Question Beauty’s raw pigments, their gel and liquid primers, mascara, and lipgloss and all have been even lovelier in person than advertised. I’m really impressed with the quality and the fact their micas are synthetic (sustainable) and safe to wear. Their liquid mixer is versatile and is use it with other products (like pomade). So far all interactions with them have been positive and their products have shipped quickly and intact.
I highly recommend buying from and supporting this business ❤️‍🔥

14 października 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant make-up company!

I first used this company 2 weeks ago and ordered a red/gold lip gloss. Wow! Its great! The colour is really pigmented and changes colour from a burgundy red to gold! Its so pretty and shimers. Glides on easily and lasts well.
This is a very good high quality product and I recommend it.
My delivery only took 2 weeks to arrive to me in the cotswolds in the UK.
I love this lip gloss so much , that I will purchase more as well as the amazing mascaras that they have.
I'm looking forward to trying them all!
Thank you question beauty!
Customer service is also brilliant.
Over all a very positive shopping experience with them.
I learned of this company via their advertising on Facebook.

10 października 2025
Opinia niezależna
Oceniono na 1 z 5

Incredibly disappointed

Incredibly disappointed. I have received two faulty mascaras with absolutely no product inside. Question Beauty is refusing to send a replacement or refund. I feel like I’ve be scammed. I’m really disappointed.

In response to their reply, I have sent pictures and had no response! You have now blocked me on social media and won’t reply to my messages. THIS IS A SCAM PLEASE DONT WASTE YOUR MONEY!

9 października 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Dani,

We’re really sorry to hear about your experience, that’s never the standard we aim for. We’ve checked our records and can see our customer service team has already been in touch to help resolve this.

All of our mascaras are hand-filled and go through multiple quality checks, so it’s extremely rare for a unit to be empty.

If you believe you received a faulty item, please reach out again at hello@questionbeauty.nz with photos of the batch code and wand so we can verify and make it right. We always replace or refund any confirmed product fault.

We’d love the chance to turn this around for you!

Warm regards,
The Question Beauty Team ✨

Oceniono na 5 z 5

I love their range

I love their range - amazing variety
Feels good on and looks great
Quality and shipping awesome!

8 października 2025
Opinia niezależna
Oceniono na 5 z 5

I own both of their palettes

I own both of their palettes, some Lipgloss and 2 Mascara. The palettes are insanely good, the mattes are so pigmented and the shimmers are super pretty. Lipgloss are just stunning! The purple mascara is purple 💜 and I got the frosted lilac mascara and the shimmer on the lashes is very pretty. It's not too much but definitely noticeable. Overall definitely recommend the brand and I can't wait for her third palette to launch ❤️

10 października 2025
Opinia niezależna
Oceniono na 5 z 5

Eyeshadow Palettes are Heavenly!!!

Chapter 1 and 2 Eyeshadow Palettes are not only beautiful, the formula for the mattes are so buttery and blend with ease. The shimmers are extremely smooth and impactful. They have not creased on my lids either which my lids are picky and like to crease my shimmers. No issues with these beauties!!!! Question Beauty on social media has liked all my Question Beauty posts and used a few of my pictures which is an absolute honor.

30 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Absolute Dry Mascara tube

Ordered the glittery mascara. So excited to add some bling to my lashes. Item received from CHINA, not NZ and the contents are dry and don't transfer to your lashes. When you contact them, they tell you that you are putting it on wrong. Well, it doesn't look ANYTHING like the photos or videos they post. The tube is DRY.. Waste of money.

Response from Question Beauty is a joke. They want you to jump through hoops by sending videos of how I am applying it and what the wand looks like. AND they were so kind as to give me a $15 credit to purchase another item from their site. How about you admit I got a crappy tube of dried up mascara. I’m not demanding a refund, but I am asking for someone to say.. Yep, we sent you crap.

6 października 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Tammy,

We’re truly sorry to hear you didn’t have the experience you expected with your mascara. We are New Zealand–owned, our products and formulations designed right here in Auckland, and we ship globally from several fulfillment centers to ensure faster delivery times for customers worldwide.

Regarding the texture, the shimmer mascaras are formulated as toppers, meaning the effect is most visible when applied over a black base or in direct light. They aren’t intended to behave like traditional wet mascaras. That said, they definitely shouldn’t feel dry or empty if yours arrived that way, please contact us again at hello@questionbeauty.nz with photos of the batch code and wand so our team can verify and replace it.

We genuinely want you to love your purchase and will always make things right where there’s a product issue!

Warm regards,
The Question Beauty Team ✨

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