Questionbeauty Recenzje 

255
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej

Oceniono na 5 z 5

Every experience I've had with Question Beauty has been 10/10. Their lip glosses are absolute showstoppers and incredibly smooth and not gritty or sticky at all. Their customer service team is always... Zobacz więcej

Oceniono na 5 z 5

ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej

Oceniono na 5 z 5

Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

255 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 79% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(255)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 166

Napisz recenzję
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Oceniono na 5 z 5

The eyeshadows and the black primer are BEAUTIFUL

The eyeshadows and the black primer are BEAUTIFUL! Such a great quality ♥️ and the combo together gives you double the options as the pigments look so different on top of a dark base.
Absolutely loving the brand!
They have also a great customer support - I was such a fool I didn't realized the pigments come hyper protected with a foam cover to ensure they arrive to you in the perfect condition! They helped super fast to realize i just had to remove the foam ♥️

10 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Best makeup I've ever received!!

I absolutely love all of the makeup I received. It arrived quickly and safely and ALL of it is STUNNING

I HIGHLY RECOMMEND getting their black primer for the pigments - especially if you want it to look like the photos they have up on the site. It really does make a HUGE difference!

I'll definitely be purchasing from them again!!

1 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Jeg modtog aldrig min bestilling.

Jeg modtog aldrig min bestilling.

19 grudnia 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Marie,

We’re sorry to hear this and would really like to look into it for you.

In rare cases, delivery issues can occur once a parcel is with the courier, but if an order doesn’t arrive, we always ensure the customer is taken care of with either a replacement or a full refund.

Please contact us at hello@questionbeauty.nz with your order number so we can investigate and resolve this for you as quickly as possible.

Oceniono na 1 z 5

No customer service, no items and out $200

So I have ordered from them 2times. The first time I was 100% satified and fell in love! I am really big on eyeshadow. I use a lot of different colors all the time. Daily basis. I love vibrant and lots of pigment. Like I said, fully satisfied the first round. Second round, not at all. I made a decloration that I would have every loose eyeshadow color they had. 12/12/25 I placed my second order for 8 items. $184 order, and was super excited. Checking the tracking eveyday. On the 5th day the tracking said it was going through customs and had a counterfeit label. Never seen this before but didnt really stress it. Weeks pass and it hasnt shown any movement. Thinking it is just a customs thing, I was trying to be patient. 1/1/26 It said it was through customs and basically otw. I look again on the 4th and it says it was delivered on 12/31/25. Wait, what?! That doesnt make sense. So then I go back through and check again. It says it was delivered 12/31/25 to an address in CA. Problem is not only did I not get it but it wasnt even delivered in the same state that Im in. Try and contact the company, and get nothing. Today 1/6/26 I send them another email through the actual site and not Shop. I also find where it changed tracking numbers and contact USPS. They tell me the company puts about 20 different packages to the same tracking number. Sometimes the packages get delivered and sometimes they dont. When some of them get delivered and some dont it is usually because they got seperated and end up getting thrown away or returned to sender. The only thing I can do is contact the sender, if they dont respond there is nothing I can do. So now I feel like if I order from them Im playing Russian Roulet. Now Im out $200 and no ordered items. I feel like that is really shady on both the company and USPS part.

6 stycznia 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Mary,

Thank you for taking the time to share such detailed feedback, we’re genuinely sorry to hear how disappointing and stressful this experience has been, especially after having a great first order with us.

We’d like to clarify a few important points for transparency. We never intentionally reuse tracking numbers across multiple customer orders. In rare cases, courier systems can update or display confusing tracking information when parcels are transferred between logistics partners or customs processing, which can unfortunately result in incorrect delivery scans showing a different location.

That said, if a parcel is confirmed as not delivered to the correct recipient, we always ensure the customer is taken care of, either with a replacement or a full refund. We would never expect a customer to be “out of pocket” for an order they didn’t receive.

We aim to respond to all customer enquiries within 24 hours, and we’re sorry if communication felt slower than expected during this period, particularly around the holiday and New Year timeframe when both couriers and support volumes are significantly impacted.

We’d really like the opportunity to resolve this properly. Please contact us directly at hello@questionbeauty.nz (or reply to your existing ticket) with your order number, and our team will prioritise reviewing this and arranging the appropriate resolution.

Oceniono na 1 z 5

Ordered 3 mascara for Christmas…

Ordered 3 mascara for Christmas gifting. Shipped from China though claims to be a NZ product. All the mascara tubes are dried up asf. Zero pigment. Total waste of money. Rip off

13 grudnia 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Gayatri,

We’re really sorry to hear this was your experience and understand how disappointing that would have been, especially when ordering gifts for Christmas.

To clarify, Question Beauty is a New Zealand–founded brand, and like many global beauty brands, our products are manufactured and shipped from multiple warehouses across the world. This does not impact product quality or authenticity.

Our mascaras are formulated to be highly pigmented and are quality-checked before dispatch, so if any tubes arrived dry or not performing as expected, that’s not normal and something we’d absolutely want to investigate. In cases like this, we always ensure customers are taken care of with a replacement or a refund.

Please reach out to us at hello@questionbeauty.nz with your order number so we can review this and resolve it for you directly.

Oceniono na 1 z 5

Not impressed

I ordered some makeup for a specific event, a month before the event.

I waited 10 days with no shipping notification (the website says processed in 1-2 days), so I reached out. They told me one of the products was out of stock (why hadn't they told me before that there would be a delay??) and that they would let me know when it was ready. I replied that I needed to cancel the order as it wouldn't arrive in time.

*Magically* the next day, I got a shipping notification. That was over a week ago, and the shipping shows it's still in a factory in China. My event in is 2 days, and I've spent over $100 and have no makeup.

Also, if you thought you were supporting small business in NZ, looks like this all comes from China. I am not impressed.

12 listopada 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Linly,

We’re really sorry to hear how frustrating this experience has been, especially when you ordered well in advance for a specific event. We completely understand how disappointing that would feel.

The delay you experienced was due to the Christmas period, which is our busiest time of the year. Unfortunately, the volume of orders during this peak window exceeded what we anticipated, which impacted processing times despite our usual 1–2 business day turnaround. We’re sorry for the inconvenience this caused.

To clarify, Question Beauty is a New Zealand–founded brand, and like many global beauty brands, our products are manufactured and shipped from a few warehouses across the wold, to ensure you package reached you as quickly as possible no matter where you are.

While we provide estimated delivery windows, we’re unfortunately unable to guarantee exact arrival dates once an order has been handed over to the courier, as transit times and customs processing are outside of our direct control.

Please reach out to hello@questionbeauty.nz with your order number so we can review this and assist you directly.

Oceniono na 1 z 5

DONT WASTE YOUR MONEY!!

DONT WASTE YOUR MONEY!!! Totally substandard and dried up mascara.

3 grudnia 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Edel,

We’re sorry to hear this was your experience. Our mascaras are quality-checked before dispatch and are designed to be highly pigmented, so if a product arrived dry or not performing as expected, that’s not normal.

In cases like this, we always ensure customers are taken care of with a replacement or a full refund. Please contact us at hello@questionbeauty.nz with your order number so we can investigate and resolve this for you directly.

Oceniono na 1 z 5

DONT WASTE YOUR MONEY

DONT WASTE YOUR MONEY
Glitter mascara and gel primer purchased. There is no discernable effect from wearing this- it doesn't work at all.
Save your money.

19 listopada 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Ruth,

We’re sorry to hear this was your experience. Our glitter mascara is designed to be worn over black lashes, and the effect can appear subtle in certain lighting, many customers find the shine most visible on the bottom lashes first.

We’d also like to clarify that the gel primer purchased is an eyeshadow primer, designed for use on the eyelids rather than with mascara, which may explain why it didn’t produce the intended result when paired together.

If the products didn’t perform as expected or you believe there may be an issue with the items you received, we always ensure customers are taken care of with a replacement or a refund where appropriate. Please contact us at hello@questionbeauty.nz with your order details so we can assist you directly.

Oceniono na 5 z 5

I LOVE this brand

I LOVE this brand. I came across them because of their colored mascara which I purchased in pink and it’s actually a really great mascara and builds well too! That has been super hard to find in today’s market for me. Every other colored mascara did not build well or flaked. QuestionBeauty’s colored mascara is the whole package. It does not flake and builds beautifully. I am extremely happy with my purchase and cannot wait to try out more of their products. I love their message and the fun colors ❤️ super stoked on this company

19 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Ive tried similar products but none compare to question beauty

Ive tried similar products but none have compared to question beauty and thats why I've been a repeat costumer. I use the gel primer and during the balmy summers i use urban decay eye primer along with the gel primer due to the very oily skin I have as extra coverage. Cant wait to try the other products!

5 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Take a chance!

First of all, the products are beautiful! The pigments smooth on like butter and shift exactly like the videos show! They are very buildable but don’t need a lot of the product to pack it on.

The “worst” of my experience is the shipping. I got my order before the website updated 🤣 so I’ll take it!

31 października 2025
Opinia niezależna
Oceniono na 5 z 5

Gorgeous make-up

Gorgeous make-up, great staff and brilliant customer services. It's refreshing to find a quirky, high quality make-up brand that's locally run.

Very highly recommend.

4 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I recently purchased their pink glitter…

I recently purchased their pink glitter setting spray, the glitter is very subtle but when the sun or lights hit your skin, it looks so beautiful!! I feel like Edward Cullen and get so many compliments when I use it on my skin!

10 października 2025
Opinia niezależna
Oceniono na 2 z 5

Disappointed

I ordered the Black Diamond and the Celestial Silver. I thought they were expensive, about $25+ each. The Black Diamond is the regular mascara. I have very thin lashes, it added hardly any volume or length. It also came off easily. The Celestial Silver is a topper. It's ok and gives a little shimmer, but nothing like ad if course. I would not order this product again.

29 października 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Deanna,

Thank you for taking the time to share your feedback, we’re sorry to hear these products didn’t meet your expectations.

Black Diamond is designed as a lightweight, buildable mascara rather than a heavy volumising formula, which some customers with finer lashes prefer for a more natural look. Celestial Silver is a shimmer topper intended to be worn over black mascara, where the effect is most visible, particularly in certain lighting conditions.

We appreciate that results can vary depending on lash type and personal preference, and we understand it may not be the right fit for everyone. If you experienced unexpected wear or performance issues, we’d be happy to review this further.

Please feel free to contact us at hello@questionbeauty.nz if you’d like us to look into this or discuss options with you directly.

Oceniono na 5 z 5

Positive experience with Question Beauty

I am a regular customer of Question Beauty and I’ve consistently been pleased with the quality of the eyeshadows, glitters, highlighters and glitter mascaras I have bought. This is a company I will keep on supporting and recommending to my friends.

1 października 2025
Opinia niezależna
Oceniono na 1 z 5

Disappointing. Don't recommend.

I thought I was dealing with a NZ company, only to discover that the products were coming from China. Once the tracking changed at the NZ border the tracking stopped. It's now 2 weeks since I paid. I bought these products as a present for my daughter. Her birthday has been and gone.
If it's not here in another week I'm asking for a refund. They should say on their website that items are sent from China and it's a long wait.

23 października 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi there,

Thank you for your feedback, and we’re truly sorry your order didn’t arrive in time for your daughter’s birthday, we understand how frustrating that is.

We are a New Zealand–owned and operated business, and we use multiple warehouses globally to help keep shipping costs lower and reduce transit steps when possible. This is standard practice among many beauty brands.

Once parcels reach NZ, tracking can pause for a few days while customs and NZ Post process the package but we are actively monitoring your order to ensure it arrives as soon as possible.
If it hasn’t reached you within the expected timeframe, please contact us and we will make it right, including a reshipment if needed.

Thank you again for your patience and for supporting our NZ business

Warm regards,
Question Beauty Team

Oceniono na 5 z 5

Incredible product, fantastic customer service - 10/10 no notes!

Super high quality makeup - I’m still getting compliments on my eye shadow 5 DAYS after application! The color palates are gorgeous and easy to mix and match to create different looks.

Customer service is top notch, they’re very responsive and resolve any issues quickly. Shipping was pretty fast too, especially considering it comes from New Zealand.

They’ve made me a customer for life!

20 października 2025
Opinia niezależna

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