Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej
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Zobacz, co mówią recenzenci
Every experience I've had with Question Beauty has been 10/10. Their lip glosses are absolute showstoppers and incredibly smooth and not gritty or sticky at all. Their customer service team is always... Zobacz więcej
ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej
Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!
Dane kontaktowe
Nowa Zelandia
- hello@questionbeauty.nz
- questionbeauty.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 79% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The eyeshadows and the black primer are BEAUTIFUL
The eyeshadows and the black primer are BEAUTIFUL! Such a great quality ♥️ and the combo together gives you double the options as the pigments look so different on top of a dark base.
Absolutely loving the brand!
They have also a great customer support - I was such a fool I didn't realized the pigments come hyper protected with a foam cover to ensure they arrive to you in the perfect condition! They helped super fast to realize i just had to remove the foam ♥️
Best makeup I've ever received!!
I absolutely love all of the makeup I received. It arrived quickly and safely and ALL of it is STUNNING
I HIGHLY RECOMMEND getting their black primer for the pigments - especially if you want it to look like the photos they have up on the site. It really does make a HUGE difference!
I'll definitely be purchasing from them again!!

Odpowiedź od Questionbeauty
No customer service, no items and out $200
So I have ordered from them 2times. The first time I was 100% satified and fell in love! I am really big on eyeshadow. I use a lot of different colors all the time. Daily basis. I love vibrant and lots of pigment. Like I said, fully satisfied the first round. Second round, not at all. I made a decloration that I would have every loose eyeshadow color they had. 12/12/25 I placed my second order for 8 items. $184 order, and was super excited. Checking the tracking eveyday. On the 5th day the tracking said it was going through customs and had a counterfeit label. Never seen this before but didnt really stress it. Weeks pass and it hasnt shown any movement. Thinking it is just a customs thing, I was trying to be patient. 1/1/26 It said it was through customs and basically otw. I look again on the 4th and it says it was delivered on 12/31/25. Wait, what?! That doesnt make sense. So then I go back through and check again. It says it was delivered 12/31/25 to an address in CA. Problem is not only did I not get it but it wasnt even delivered in the same state that Im in. Try and contact the company, and get nothing. Today 1/6/26 I send them another email through the actual site and not Shop. I also find where it changed tracking numbers and contact USPS. They tell me the company puts about 20 different packages to the same tracking number. Sometimes the packages get delivered and sometimes they dont. When some of them get delivered and some dont it is usually because they got seperated and end up getting thrown away or returned to sender. The only thing I can do is contact the sender, if they dont respond there is nothing I can do. So now I feel like if I order from them Im playing Russian Roulet. Now Im out $200 and no ordered items. I feel like that is really shady on both the company and USPS part.

Odpowiedź od Questionbeauty
Ordered 3 mascara for Christmas…
Ordered 3 mascara for Christmas gifting. Shipped from China though claims to be a NZ product. All the mascara tubes are dried up asf. Zero pigment. Total waste of money. Rip off

Odpowiedź od Questionbeauty
Not impressed
I ordered some makeup for a specific event, a month before the event.
I waited 10 days with no shipping notification (the website says processed in 1-2 days), so I reached out. They told me one of the products was out of stock (why hadn't they told me before that there would be a delay??) and that they would let me know when it was ready. I replied that I needed to cancel the order as it wouldn't arrive in time.
*Magically* the next day, I got a shipping notification. That was over a week ago, and the shipping shows it's still in a factory in China. My event in is 2 days, and I've spent over $100 and have no makeup.
Also, if you thought you were supporting small business in NZ, looks like this all comes from China. I am not impressed.

Odpowiedź od Questionbeauty
DONT WASTE YOUR MONEY!!
DONT WASTE YOUR MONEY!!! Totally substandard and dried up mascara.

Odpowiedź od Questionbeauty
DONT WASTE YOUR MONEY
DONT WASTE YOUR MONEY
Glitter mascara and gel primer purchased. There is no discernable effect from wearing this- it doesn't work at all.
Save your money.

Odpowiedź od Questionbeauty
I LOVE this brand
I LOVE this brand. I came across them because of their colored mascara which I purchased in pink and it’s actually a really great mascara and builds well too! That has been super hard to find in today’s market for me. Every other colored mascara did not build well or flaked. QuestionBeauty’s colored mascara is the whole package. It does not flake and builds beautifully. I am extremely happy with my purchase and cannot wait to try out more of their products. I love their message and the fun colors ❤️ super stoked on this company
Ive tried similar products but none compare to question beauty
Ive tried similar products but none have compared to question beauty and thats why I've been a repeat costumer. I use the gel primer and during the balmy summers i use urban decay eye primer along with the gel primer due to the very oily skin I have as extra coverage. Cant wait to try the other products!
Take a chance!
First of all, the products are beautiful! The pigments smooth on like butter and shift exactly like the videos show! They are very buildable but don’t need a lot of the product to pack it on.
The “worst” of my experience is the shipping. I got my order before the website updated 🤣 so I’ll take it!
Gorgeous make-up
Gorgeous make-up, great staff and brilliant customer services. It's refreshing to find a quirky, high quality make-up brand that's locally run.
Very highly recommend.
I recently purchased their pink glitter…
I recently purchased their pink glitter setting spray, the glitter is very subtle but when the sun or lights hit your skin, it looks so beautiful!! I feel like Edward Cullen and get so many compliments when I use it on my skin!
Disappointed
I ordered the Black Diamond and the Celestial Silver. I thought they were expensive, about $25+ each. The Black Diamond is the regular mascara. I have very thin lashes, it added hardly any volume or length. It also came off easily. The Celestial Silver is a topper. It's ok and gives a little shimmer, but nothing like ad if course. I would not order this product again.

Odpowiedź od Questionbeauty
Positive experience with Question Beauty
I am a regular customer of Question Beauty and I’ve consistently been pleased with the quality of the eyeshadows, glitters, highlighters and glitter mascaras I have bought. This is a company I will keep on supporting and recommending to my friends.
Disappointing. Don't recommend.
I thought I was dealing with a NZ company, only to discover that the products were coming from China. Once the tracking changed at the NZ border the tracking stopped. It's now 2 weeks since I paid. I bought these products as a present for my daughter. Her birthday has been and gone.
If it's not here in another week I'm asking for a refund. They should say on their website that items are sent from China and it's a long wait.

Odpowiedź od Questionbeauty
Alles bestens!
Ich hatte keinerlei probleme bei der Bestellung, schneller Versand und tolle Qualität der Produkte! :)
Incredible product, fantastic customer service - 10/10 no notes!
Super high quality makeup - I’m still getting compliments on my eye shadow 5 DAYS after application! The color palates are gorgeous and easy to mix and match to create different looks.
Customer service is top notch, they’re very responsive and resolve any issues quickly. Shipping was pretty fast too, especially considering it comes from New Zealand.
They’ve made me a customer for life!
Obsessed with the mascara toppers
Obsessed with the mascara toppers, so unique and great quality products frosty lilac is my favourite
Amazing formula
Amazing formula, great pigments and convenient packaging 🥰
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