Questionbeauty Recenzje 

255
•
Wynik TrustScore: 4 na 5

4,1

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Oceniono na 1 z 5

Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej

Oceniono na 5 z 5

Every experience I've had with Question Beauty has been 10/10. Their lip glosses are absolute showstoppers and incredibly smooth and not gritty or sticky at all. Their customer service team is always... Zobacz więcej

Oceniono na 5 z 5

ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej

Oceniono na 5 z 5

Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

255 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 81% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(255)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 163

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Oceniono na 1 z 5

Jag köpte letsdeal hijama

Jag köpte letsdeal hijama, hon påstpd att jag var hos henne innan eftersom jag hade skickat en masssage QR-kod som jag fick på min födelsedag! Men JAG GICK ALDRIG..
Inte flexible alls, inte hjälpsam, litar inte på vsd folk säger!
Tar pengarna för dealen man köper utan att utföra behandlingar, TRISST

20 stycznia 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hej,

Det verkar som att du tyvärr har lämnat din recension på fel företag. Vi säljer varken massage, hijama eller några behandlingar. Vi är ett sminkvarumärke.

Du kan gärna besöka vår hemsida www.questionbeauty.com för att se vilka produkter vi erbjuder.

Vi skulle verkligen uppskatta om du kunde ta bort recensionen, då den inte gäller vår verksamhet.

---

Hello,

It appears that you have unfortunately left your review on the wrong business. We do not sell massages, hijama, or any treatments. We are a makeup brand.

You are welcome to visit our website at www.questionbeauty.com to see the products we offer.

We would truly appreciate it if you could remove the review, as it does not relate to our business.

Thank you in advance.

Oceniono na 5 z 5

Gloss and Setting Spray

Ordered a few glosses and the peach setting spray to take on holiday so haven’t had a chance to wear properly but I did do swatches of the lipglosses and the pigmentation and the sparkle is so insanely gorgeous!!! It’s gives major ethereal island fairy vibes and I can’t wait to wear them and order more ✨

14 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

There is no question about it !!!

I love Question Beauty!!!! I bought some lipgloss from question beauty after watching many videos and loving the colors.. when it arrived I loved it more then I thought I would because I have tried to buy some lipgloss from the online ads of other companies before and I was disappointed many times… but this company is truly one that looks like it does in the ads. So I made a bigger order and I can’t wait to receive it!!!! Thanks question beauty for making a great product for this color loving lady.

27 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Next level Editorial photos!

First time I have ever taken a leap of faith and tried and unknown cosmetic company’s from outside of Canada. I was blown away with the quality and customer service. The product is so good and really does last. The pigments are fine ground and go on without clumping or creasing. When mixed with the mixing medium it becomes and amazing liquid liner that pops. Worth every dollar. Thank you Question Beauty.

28 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

very high quality

The products are very high quality. I bought the gel primer, the black primer, and one of the loose glitter pigments. (Keep in mind, I do not have experience with any of these kind of products, I had a look in mind and was wingin' it)

For the gel primer, don't make my mistake, make sure you follow the recommendation of only using the *tiniest* amount on your lid. I used too much and it made the pigment look splotchy (in hindsight, they warn you against using too much in their instructional videos). For the black pigment- it is VERY pigmented and a little goes a LONG way. However it does make the pigments stand out very nicely. As for the pigment- the one I bought was a VERY fine and lightweight powder to the point that I saw myself touching it, but could not actually feel myself making contact. I was a tiny bit scared to breathe too deep around it, but worry not- it did not *poof* everywhere, and even though I used too much gel primer, and it was a little splotchy, it still looked incredible.

There WILL BE fallout from the glitter dust. Prepare accordingly. I had some tape on hand to clean up the fallout.

10/10. Loved the product, and now that I have it, I can practice with it. Looking forward to that :)

9 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Super happy with this brand!

Super happy with this brand! I wish I ordered more because I love the product I got! I got a glittery setting spray and WOW! I did some quick test sprays on my arms and legs in the morning, forgot about it, and for the WHOLE day and night I was a shiny star, and it stayed smelling yummy despite it being a hot day! I really can't wait to try more from this brand. The order arrived well within estimated times and the product was exactly like advertised.

12 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

I ordered the Gold Topper Mascara from…

I ordered the Gold Topper Mascara from Question Beauty, but unfortunately it didn’t work for me. I could only see the effect on my lower lashes, not the upper ones, and it definitely didn’t give the results shown in the videos or photos. From reading other reviews, it seems this is a common issue, so it may just not suit all lash types.
I attempted to cancel my order after receiving it. Returning the product to New Zealand would have cost over £15, which seemed disproportionate compared to the item cost. The company refunded the product price (£21) but did not refund the original shipping (£4.86). While I understand international sellers may have their own policies, this part of the process was frustrating and made it harder to exercise a cancellation.
Overall, the mascara may work for some, but it didn’t suit me, and the returns/refund process for international buyers is complicated and costly.

6 lutego 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Jelena,

Thank you for sharing your experience, we truly appreciate you taking the time to leave feedback.

If the Mascara Topper was visible on your lower lashes, that does confirm the product itself wasn’t faulty. Our toppers are designed to be layered over a base mascara, which gives the shimmer something to grip onto and makes the effect significantly more visible, especially on upper lashes. When applied directly to bare lashes, or if lashes are very straight or downward-facing, the shimmer can appear more subtle.

Lash length, curl, density, and lighting also play a big role in how bold the result looks in person versus on camera. For the strongest effect, we recommend:
• Applying over a coat of black mascara
• Letting it become slightly tacky before layering
• Building in light coats rather than one heavy swipe

Regarding your return: as an international brand, return shipping to New Zealand can unfortunately exceed the product value itself. While our policy does not include refunding original shipping fees, we did refund the full product price to ensure a fair resolution.

We understand that not every product suits every lash type, and we appreciate you giving it a try. If you’d ever like application tips tailored to your lashes, we’re always happy to help.

Oceniono na 5 z 5

Great products!

Their website is easy to navigate. I ordered an eyeshadow palette, it came in a reasonable amount of time. But the quality is where I get the 5 stars. The mattes are nice and pigmented and the shimmers are out of this world. Just fantastic and very impactful. The cost of the palette was perfect with the quality of the item. I am so happy that when I get another palette it will come from them.

2 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

A+ Transaction w Question Beauty

I had a great experience with question beauty. Here’s my review of a lip pie I ordered through a Facebook ad. It came on time, well packaged, no issues:
This is the prettiest lip gloss I’ve ever owned. It looks exactly like the picture. It goes on nice and feels great - not sticky or gritty. It is a gloss and it has the staying power of a gloss - not a ton of- but it doesn’t have that tight dry feeling long wear products do and that’s a trade I happily make. Plus it’s so fun to reapply! Nice packaging. Everything about it is exactly like the pictures. I ordered this blindly off a Facebook add against my better judgement but the bronze mirage color was EVERYTHING I wanted so I risked it and man did it pay off. Just buy it. You’ll love it.

15 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

My order was lost and was immediately…

My order was lost and was immediately replaced with a new one. The customer service is excellent. Now I'm waiting to see the product and I'll leave another review if I like it or not. I just wanted to leave a review about the company and how they addressed my problem immediately.
Thank you

29 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

I had a very disappointing experience…

I had a very disappointing experience with this company.
I placed an order during the night (Friday to Saturday) and requested cancellation only a few hours later, on Saturday morning. Despite this, the company refused to cancel the order, claiming it had already progressed too far in their system.In reality, it is very hard to believe that an international order could have been physically processed and shipped within such a short time and during the weekend. The only solution offered was an international return at my own expense, which is completely unreasonable and effectively makes cancellation impossible.
The customer service was polite in tone but completely inflexible and unwilling to find a fair, human solution. As an international customer, I would strongly advise others to be very careful before ordering, as cancelling or returning seems unnecessarily difficult and costly.
This experience has completely discouraged me from shopping with this company again.

26 stycznia 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Zuzanna,

Thank you for sharing your feedback, I’m sorry this experience felt frustrating.

To clarify, we didn’t do anything incorrectly in this instance. Your order was processed and fulfilled very quickly to ensure fast delivery. Once an order has been fulfilled and handed over to the courier (such as DHL), it can no longer be cancelled or recalled, as the product has already left our facility and the shipping fee has been paid.

We completely understand that this may not have been the outcome you were hoping for. That said, as a small business, fulfilling orders quickly is something we prioritise so customers receive their products as soon as possible and reviews like this can be quite impactful for us when our actions were simply the result of efficient fulfilment rather than poor service.

We would genuinely appreciate the opportunity to resolve this directly with you. If you’re open to it, please reach out to our support team with your order number and we’ll be happy to assist further once the order arrives.

Kind regards,
Question Beauty Team

Oceniono na 5 z 5

The most stunning shimmers ever!!!

I have been following the brand for a couple of years and finally was able to order from them for a late Christmas present. One of the best decisions ever! I ordered the Chapter III: Guardian of the Lagoon eyeshadow palette because the aqua shimmer shade called out to me instantly.
Let me just say this; it has become my favourite eyeshadow palette of all time.
All the mattes are super pigmented, yet super easy to blend! I’ve created a lot of fun looks and get compliments all the time. But I have to say, the shimmers are exactly where it’s at. The aqua shimmer that I was excited for, ‘Sky below, did not disappoint at all. It shifts from an aqua, to a royal blue, then to almost a purple shift! The other shimmers are so breathtaking as well. If you love colourful looks, or something to use for a pop of colour with a more simpler look. Definitely a way to go. Will be ordering again from them in the future for sure!! I also love the fact that they’re a NZ brand. Especially since I’m Australian.

26 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful products, I loved everything!

I ordered an eyeshadow palette, highlighter, and a mystery box from them because all of their advertising makes it look so beautiful. When I got them I loved absolutely everything! The eyeshadow is super pigmented, also really well protected with little white foam circles over the eyeshadow to keep it from getting damaged or spreading while shipping. I'm a little picky so I was a little worried about how the mystery box was going to go but I loved every single item in it and it even had some things I was already thinking about going back and buying anyway and I've loved using every one. My order was missing the free gift that was supposed to be included, but their customer service was fantastic, they responded right away and helped me pick a replacement gift and shipped it out free the next day. I'm in the US, and my order took about 3 weeks to ship and arrive, so be patient with arrival time. I already ordered again yesterday and I can't wait to try my next round of their products, overall highly recommend!

19 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Be aware of this company

In September last year I purchased two units of mascara from Question beauty.
My experience with this entity has beed characterised by substandard product quality, misleading logistical information and significant lack of professional accountability.
Upon delivery, both items were found to be defective, exhibiting dry and flaky consistency. Notably, the product packaging lacked both a manufacture date and an expiration date. Furthermore, the website provided no prior indication that these goods were of Chinese origin.
The logistics involved were equally concerning. Despite paying a premium for shipping to New Zealand the parcel followed an inefficient transit route: from the manufacture in China to a secondary warehouse in China, then to a representative in Auckland and finally to Christchurch. Although the packaging was marked "overnight delivery"the shipment took nearly one moth to arrive.

Following my initial review on November 3, 2025, the company failed to address my concerns regarding product safety and shipping costs. It was not until January 25, 2026 - nearly three months later - that I received a response and offer to resolve my issue properly. I find the company's statement of providing a "24-hour response time" to be demonstrably false.

As a professional in paediatric oncology, I have repurposed the faulty product for use in our ward's playroom for doll makeup (diluted with saline solution). However, this does not excuse the company's failure to provide merchantable goods.
While Question beauty is registered in New Zealand, I have been unable to identify a physical address or phone number for the entity.
Although the delay in reporting this matter to NZ authority is due to extremely busy time for me before New Year and after, I believe the evidence I possess, including photographs of undated packaging, shipping labels and highly irregular "Quality Certificate", provided by Question beauty on my request, that lacked official standards and signatures - warrants investigation.

I strongly encourage any consumers who have experienced similar issues to lodge a formal complaint with the Commerce Commission New Zealand. I am happy to provide my full statement and all supporting documentation to assist in any official inquiry into this company's business practice.
I am sure, you will find a way how to contact me.

25 września 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Tatiana,

Thank you for taking the time to share your feedback. We’d like to clarify a number of points in your review, as several statements are factually incorrect.

Question Beauty is a New Zealand-owned and registered business, with our company details, registered address, and contact information publicly available on the New Zealand Companies Register since 2023.

Regarding shipping, we do not charge a premium shipping fee. Our shipping rates are flat-rate, with estimated delivery timelines clearly displayed at checkout, and we also offer free shipping on larger orders. International deliveries can involve multiple logistics hubs before entering New Zealand, which is standard industry practice and does not indicate inefficiency or misrepresentation.

On product safety and quality: all of our cosmetics are manufactured in licensed facilities and are compliant with New Zealand, EU, and US cosmetic regulations. Every ingredient used is approved for cosmetic use in these markets. The certificates we provided are internationally recognised cosmetic safety and quality documents, which do not require individual signatures to be valid.

We did respond and offered a resolution once your concerns were escalated. While we aim to reply within 24 hours, delays can occur during peak periods, this does not mean concerns are ignored.

Finally, you have posted multiple reviews regarding the same order. We have addressed your concerns and offered resolution, and we respectfully ask that any further communication be handled directly with our support team.

We stand behind the safety, quality, and transparency of our products and are always happy to cooperate with any official authority should they contact us.

Kind regards,
Question Beauty Team

Oceniono na 1 z 5

I would stay clear of this company

I would stay clear of this company. I don’t know who their delivery partner is but I never received my order. Had to write to them 4-5 times. Two deliveries never arrived. I’ve now requested a refund.

23 stycznia 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Saranda,

We’re really sorry to hear about your experience and understand how frustrating it is when an order doesn’t arrive as expected.

While parcels are dispatched promptly and handed over to our delivery partners, very rarely issues can occur once an order is in transit. If this ever happens, we always ensure customers are taken care of, either with a replacement or a full refund.

We also aim to respond to all customer enquiries within 24 hours, and we’re sorry if communication felt slower than expected in this instance.
If you need anything further, our team is always available at hello@questionbeauty.nz

Oceniono na 5 z 5

I bought a black Friday bundle & fell…

I bought a black Friday bundle & fell in love so when I spotted a boxing day sale mystery bundle I chose the vip bundle....I've never been so glad I took a chance on a company I'd never used before normally a jefree star/YSL girl.... I tell everyone about question beauty....fantastic company with amazing products ....the mascaras and glitter highlighters are my personal 😍 but the mystery bundle gives me the opportunity to try others wooooooo...well done on creating a brand that delivers in a market saturated with brown n black kohl you've elevated the game with colourful and fun choices 👏 customer for life 👏 xxxxxx

21 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered 3 mascaras for special event…

Ordered 3 mascaras for special event and parcel arrived late, well after the estimated arrival date. Emailed 3 times to request to return items unopened for refund but have not received any response. Frosty - wand dry and tube empty. Oceanic Breeze & Turquoise Reef - pretty colours but takes multiple applications to get any kind of result, have tried all three with and without a base. Do not think these are worth $40+AUD each

18 listopada 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Perez,

Thank you for taking the time to share your experience, we’re really sorry to hear your order didn’t arrive in time for your event, and we understand how frustrating that would have been.

We aim to respond to all customer emails within 24 hours, so we’re sorry if your return request wasn’t acknowledged as quickly as it should have been. That’s something we’d like to look into further.

In terms of application, our mascara toppers are specifically designed to be worn over black lashes for the strongest colour payoff. If the shift isn’t immediately visible on the top lashes, this is often due to lighting, many customers find the effect most noticeable on the bottom lashes first, where the sparkle is easier to see due to the angle of light.

Our coloured mascaras are among the most pigmented formulas available and are designed to be applied in two thin coats for the best result, as outlined on our website.

That said, if any product arrived dry or appeared faulty, that’s absolutely something we want to review.
If you could please contact us at hello@questionbeauty.nz with your order number, we’ll be happy to look into this and ensure you’re taken care of, whether via a replacement or refund where appropriate.

Oceniono na 5 z 5

6 stars

If I could give them 6 stars, I would. So first, I bought the products with my own money. I have a thing for shiny eye pigments. The products alone are amazing, the videos don’t do the pigments justice. The color shifts in person are INSANE.
Then my order got stolen from my front door after delivery. The company did everything right on their end so I didn’t ask for a refund but they went out of their way to reach back out after I couldn’t find the package and asked for delivery verification, offering to replace the order. I almost cried honestly, I live in a rough part of town and have packages stolen all the time. The replacement shipped even faster and I tried them last night. AMAZING. I highly recommend this brand and can’t wait to try the palettes.

15 stycznia 2026
Opinia niezależna

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