Questionbeauty Recenzje 

254
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej

Oceniono na 5 z 5

ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej

Oceniono na 5 z 5

Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej

Oceniono na 5 z 5

The shipping was pretty fast, I love the colors I got they’re literally my favorite thing to wear on my eyes and lips right now, and while they’re a little pricey for me usually the sale made it so I... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

254 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 81% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(254)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 163

Napisz recenzję
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Oceniono na 5 z 5

I love love love just how pigmented the…

I love love love just how pigmented the eye shadows are .
I have nearly every colour and now I need to get the palettes they are making.
Love the new setting sprays and the highlighters .
Every one comments on how beautiful my eyes are when I wear you products.
Happy happy customer.

26 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely fantastic

I have just received my latest order and as always I am absolutely delighted. The loose eye shadow, halo amethyst and pink opaline are amazing. The shimmer that they provide is wonderful and I used it together with the mixing agent from Question beauty for the perfect look. I also ordered the new mascara, Twilight Serenade which is gorgeous a deep sparkle blue that compliments my blue mascara perfectly. I love this company and I can’t recommend them enough. Great products that keep giving especially if want something that little bit different.

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Don't miss out!

I've only tried the mascaras, but the colours are great and fun. I love the sparkle. Sometimes I apply it lightly so its just a subtle look, but if going out, put it on normally. It lasts all day. I plan to buy more

18 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely beautiful high quality…

Absolutely beautiful high quality makeup! I was worried that it was going to be really cheap feeling and not have the pigment I was looking for, however it blew me out of the water!! I love the loose pigment and is perfect for a smoky eye. I also got the mascara topper and the gel primer which worked so well and gave me a little more edge! I plan on ordering more colors because as a makeup artist you can never have too much!!

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

THE SPARKLE OF MY MERMAID DREAMS

This makeup company knows how to make a girl feel magical! I had seen ads for the turquoise waters glitter mascara topper and I was skeptical because nothing looks as good in real life as it does online with good lighting effects and such. Not only did this mascara topper instantly elevate my makeup routine, it also makes me feel like the most magical mermaid every single day! It does not flake, it does not smudge, it stays right where it’s supposed to. It doesn’t get in my eyes, but it does catch the light in a truly gorgeous way, and leaves a beautiful sparkle in my eye. People are constantly amazed at my lashes and as an added bonus, it even matches my hair! As a colored hair girl, colored mascara to match adds such a whimsy and magic to my day. I love it so much! The ads I have seen are so accurate, but they still don’t do justice to the way this mascara topper absolutely sparkles!

3 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I gave 5 stars because my order arrived…

I gave 5 stars because my order arrived relatively quick and was packaged well. But the real reason is that the products pop! They are beautiful! I had so many compliments when I wore my Playful Spring Lip Gloss and Dewy Rainbow highlighter. I also bought Emerald Waters and Celestial Mascara. So lovely 😍. I will buy from and recommend Question Beauty again.

12 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid. Waste of money.

Order all mascara. It was gloopy and almost dried out. Literally nothing came off the wand. I asked for my money back They were willing but only if I returned the product to New Zealand at my expense, which clearly isnt worth it. They offered to send a replacement which I accepted. It turned up and was in the same condition as the first. Total waste of time and money. Rubbish product and service.

1 lutego 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi there,

We’re very sorry that both your original mascara and the replacement arrived in a condition that did not meet your expectations.

Our mascara formulas are intentionally highly pigmented and can appear thicker than a traditional mascara, but product should still dispense from the wand and apply to the lashes. If nothing was transferring from either tube, we completely understand why you would feel that the replacement had not resolved your concern.

Our return and refund policy is available on our website before purchase, and change-of-mind returns may require the product to be returned. However, we would like to review whether your concern was assessed appropriately as a potential product issue, particularly as you experienced the same problem with two separate items.

Please reply to Trustpilot’s request for your order details so we can review the full correspondence, the replacement shipment, and the resolution offered.

Stay Glowing,
Question Beauty

Oceniono na 1 z 5

I have purchesed an order 2 weeks ago…

I have purchesed an order 2 weeks ago and paid for it. Until this day, nothing, it was not even shipped and arrived. When I send an email, I receive chat gpt answer that they will work on it but nothing! If you are in UK, avoid at all costs!

13 marca 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Milena,

Thanks for your review. At checkout we clearly state that international orders usually take around 14 days to arrive, so your order is still well within the expected delivery timeframe.

Once an order leaves our warehouse it is in the hands of the shipping carrier, so unfortunately we don’t control the exact speed of delivery after dispatch. That said, we’re confident your parcel should reach you very soon and we can’t wait for you to try your picks.

If you have any questions about your shipment or would like us to check the tracking for you, please feel free to reach out and our team will be happy to help!

Best,
Question Beauty

Oceniono na 2 z 5

Some issues with ordering and broken mascara wand

Not an ideal start due to an issue with the 10% off code removing free shipping, and my email to them went unanswered. However, to give them their due, they were very responsive on here and have sorted out the issue (and say they've tried to email me, though nothing ever came through).
Unfortunately when I finally got my order the mascara wand is broken so I can't actually use it... Which for over £20 is pretty disappointing

12 marca 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Hazel,

Although we really appreciate your enthusiasm to place an order (and we even offer 10% off your first order!), leaving a 1-star review before an order has even been placed can be quite damaging for a brand like ours, so we’d really appreciate it if you would consider removing it.

We’ve checked our system and your 10% code is still active and ready to use if you’d like to give it another try. The issue with the code not combining with free shipping has also now been fully resolved, so it should work correctly moving forward.

We’ve also tried reaching out to you by email three times (3 days ago, yesterday, and today), however it appears your inbox may be blocking our messages as they’re not being delivered. If possible, please try emailing us from a different email address so we can assist you directly.

If anything at checkout seemed confusing, we’re always happy to help clarify it. We’d love for you to experience the products for yourself!

Best,
Question Beauty

Oceniono na 1 z 5

Good product bad customer service.

This is only my second time ordering and I won't be ordering again. The first order was perfect. The second order one of my pots of loose pigment arrived opened and the safety seal was missing. I emailed customer service and they asked for photos and how much of the product was missing. When I sent in the photos showing that nearly half of the product was gone I received a message back saying that they fill pots by weight and not to the top and that sometimes safety seals can shift in transit. I responded that the seal didn't just shift it was completely gone and the pot was open, I have not heard from them since.

Update: They offered me $15 off my next purchase while still claiming that no product was missing and that the safety seal came off in the lid. The safety seal was missing and the lid was not screwed on, I'm not dumb and know how to look under the lid for a safety seal. I will not be buying from them again since they seem to think receiving opened product is the same as a safety seal coming loose when you open it.

Update 2: They have finally agreed that the condition the product arrived in was not ok and offered me a replacement pot. Having to fight tooth and nail for the product you bought and paid for seems a bit ridiculous.

4 marca 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Stephanie,

We’re sorry to hear you were disappointed with your second order, especially after having a great first experience with us.

To clarify, some of our pigment pots no longer have a separate safety seal, as we upgraded the packaging to use a thicker inbuilt seal within the pot itself, making the additional layer unnecessary. We also want to reassure you that we do not resell returns, so there is never any risk of contamination.

In terms of fill level, our loose pigments are packed by weight rather than filled to the top, which is also noted on our website. Because different pigments have different particle sizes and densities, they can naturally appear more or less full from shade to shade.

That said, we’re sorry this caused concern and frustration for you. That was never our intention, and we always want our customers to feel confident in what they receive.

Best,
Question Beauty

Oceniono na 5 z 5

First time buyer, will certainly be purchasing again!

As a first time buyer of this indie brand, I am overly impressed with the product I received. I purchased the Guardians of the Lagoon palette and my god does it SHINE- both on and off the eyes.
Glitters are chunky yet creamy and easy to apply, mattes are packed with pigment. I did have a small chunk come out of one of the matte eyeshadows during delivery, to which I brought to the attention of the brand. I wasn’t overly concerned but the team were quick and easy to communicate with and incredibly accommodating.
All in all, great experience and will be purchasing again!

25 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

This makeup is the most phenomenal…

This makeup is the most phenomenal elemental makeup that I have ever found. It goes on perfectly stays on perfectly lights up everything it says it will light up. And it definitely endured a test of my night which includes humidity and a lot of dancing so I am very happy that I found this company.

21 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

As amazing as they look!

Amazing products. Super fast shipping. Am loving playing around with my new palette and loose pigments! They are every bit as amazing as they look on the website 😍

1 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Stunning products

I decided a few months back to try some new beauty products and so after seeing some ads for this company decided to give them a try. Products are wonderful and do what they said they would. I was kept up to date the whole way through. All questions were answered straight away and I was never left wondering. I would not hesitate to recommend them at all.

5 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

If I could leave no stars I would

If I could leave no stars I would. I ordered two mascaras and they are watery with very little pigment. When I reached out for a refund I sent the requested videos and went back in forth over several emails. Instead of a refund they wanted me to ship out of pocket to New Zealand and they will determine from there if it’s faulty. Horrible company. Don’t give them your money. Their product is cheap.

22 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Jag köpte letsdeal hijama

Jag köpte letsdeal hijama, hon påstpd att jag var hos henne innan eftersom jag hade skickat en masssage QR-kod som jag fick på min födelsedag! Men JAG GICK ALDRIG..
Inte flexible alls, inte hjälpsam, litar inte på vsd folk säger!
Tar pengarna för dealen man köper utan att utföra behandlingar, TRISST

20 stycznia 2026
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hej,

Det verkar som att du tyvärr har lämnat din recension på fel företag. Vi säljer varken massage, hijama eller några behandlingar. Vi är ett sminkvarumärke.

Du kan gärna besöka vår hemsida www.questionbeauty.com för att se vilka produkter vi erbjuder.

Vi skulle verkligen uppskatta om du kunde ta bort recensionen, då den inte gäller vår verksamhet.

---

Hello,

It appears that you have unfortunately left your review on the wrong business. We do not sell massages, hijama, or any treatments. We are a makeup brand.

You are welcome to visit our website at www.questionbeauty.com to see the products we offer.

We would truly appreciate it if you could remove the review, as it does not relate to our business.

Thank you in advance.

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