Questionbeauty Recenzje 

256
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered the wrong version of the advent calendar and tried to cancel to reorder the right one. There's no cancellations because it's "processing", even though it doesn't ship for a month? Also no retu... Zobacz więcej

Oceniono na 5 z 5

Every experience I've had with Question Beauty has been 10/10. Their lip glosses are absolute showstoppers and incredibly smooth and not gritty or sticky at all. Their customer service team is always... Zobacz więcej

Oceniono na 5 z 5

ever since discovering Question Beauty a couple years ago, i havent bought another brand since! not only do i absolutely adore their mascaras but their commitment to their customers and service is unm... Zobacz więcej

Oceniono na 5 z 5

Beautiful products that really do as advertised, high quality and just stunning! I am completely hooked on the pigments and mascara toppers. I've also ordered one of their mystery boxes and was thrill... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Question Beauty is a New Zealand-founded beauty brand created for those who love bold colour and creative self-expression. We’re best known for our multichrome pigments, shimmer mascaras, and statement-making formulas designed to stand out. With over 2,000 five-star reviews on our website, we’re proud to have a global community of customers who love experimenting with colour alongside us!


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

256 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 79% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(256)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 166

Napisz recenzję
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Oceniono na 5 z 5

Productd came on time.

Productd came on time.
The packaging was done with thought and care.
The actual products are better than I had expected.
Im no Make up expert but I loved how it all worked together and had lasting power.
Great job .
Thank you

3 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great range and quality

I love this company’s products, the range and quality is great. Shipping was also fast and efficient. The pigment in their glitters are stunning and I really love that they are a cruelty free brand.

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic

Beautiful, stunning, innovative products in collectable, fantastic packaging. Love this so much

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

Tried quite a few items so far

Tried quite a few items so far, pigments are amazing and unique jar design is so good for usage and keeping it safe. Palettes I’ve tried are awesome as well, super pigmented and multuchroming.

4 października 2025
Opinia niezależna
Oceniono na 5 z 5

High-Quality Products with Thoughtful Design

I’ve purchased many items from Question Beauty and have been consistently impressed with the quality of their products. I especially love their eyeshadow palettes. You can tell how much care and thought has gone into each colour story and component (not to mention the stunning artwork on the packaging!). I’ve also had great experiences with their customer service and social media teams. They’re always quick to respond and genuinely supportive when customers share their looks. I highly recommend Question Beauty to any makeup enthusiast wanting to add beautiful glitters and shimmers to their collection. Can’t wait to see what they release next!

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

Mascara’s

I have been using question beauty’s mascaras for about a year now and they work great. I especially love the red and white ones, they’re very pigmented.

8 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

My first time trying question beauty…

My first time trying question beauty products and omg I'm in love with both lip glosses! You can definitely see the glitter in both shades, I highly recommend & I'll definitely be buying more products soon. Only took two weeks to get here and I'm happy with that.

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Dropshipping unsealed and unsafe eye products from China

Edited to add 4/11/25: the company provided a refund after I quoted the NZ Consumer Guarantees Act but they proceeded to flag this review as “defamatory” content because they don’t like what I’ve said. Absolutely heinous behaviour. I urge you not to compromise your safety with their unsealed, bland and undeclared drop-shipped products.

Bought from this brand as a NZ customer based in NZ. Product is being drop-shipped directly from China to NZ, taking 3+ weeks to be delivered. This is completely contradictory to the statements made on Trustpilot as recently as 24th August 2025 that they have "multiple warehouses in the US, NZ and China" - if they truly did, you'd think they'd have shipped to an NZ customer from their NZ warehouse...

Shipping aside, there are several other issues. I bought one of their mascara toppers. I was sent the wrong colour (understandable). While this is not the biggest issue in the world (mistakes happen), the quality control and safety control on this product is heinous. The mascara arrived with absolutely no seal of any kind on the bottle - no tape, no clamshell packaging, no cardboard sleeve, not even a dedicated box. It was loosely packed in a transparent plastic sleeve, in simple black packaging with standard Arial font saying "Question Beauty" and ingredient stickers that are already hanging off by a thread when the product is brand new. It looks exactly like AliExpress mascaras you can buy and "customise" with text for a few dollars, but is being sold for $36NZD, not including shipping. I absolutely refuse to put this product anywhere near my eyes because there is no guarantee that it has been unopened with no seal of any kind to be seen. I have been buying mascara for the last 25 years of my life and have never purchased one without some kind of safety seal.

I have asked to return and refund the product but I was offered a discount code to buy more of this unsafe product instead, with a "helpful hint" that they're running a "3 for 2" deal so I can buy even more untrustworthy, unsealed mascara to put on my eyes which will take 3+ weeks to ship from their "NZ business" to this NZ customer - no thanks. I suspect they will refuse to pay for return shipping despite having sent me the WRONG product, even though they are obliged to cover this cost under the NZ Consumer Guarantees Act.

In summary, don't buy from them if you're expecting a safe product or if you think you're supporting an NZ business.

16 września 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Devanshi,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your thoughts. We’d like to clarify a few important points for transparency.

Question Beauty is a New Zealand–owned and operated brand, founded and based in Auckland. We partner with multiple certified fulfillment centers around the world to ensure safe and efficient delivery. Orders are automatically routed to the warehouse best able to fulfill them based on stock availability and destination, which is why yours was sent from our Asia fulfillment center.

All of our mascaras and pigments are formulated, safety-tested, and manufactured in certified facilities that comply with FDA, EU, and ANZ cosmetic regulations. Our shimmer mascaras do not include a secondary plastic seal because they are filled in airtight tubes with tamper-evident internal wipers - a common packaging standard for liquid eye products across major brands. They are also not sold in retail stores, eliminating the risk of tampering.

The label is intentionally designed to be removable, as many of our customers prefer their packaging to look minimal and sleek without excess material.

We’re very sorry that you received the wrong shade; that should not have happened. Please reach out again at hello@questionbeauty.nz with your order number so we can organise a replacement, store credit, or refund as per our policy. We always cover costs in cases where an incorrect item is sent.

We completely understand how frustrating this must have been and will ensure your feedback is passed directly to our operations team.

Warm regards,
The Question Beauty Team ✨

Oceniono na 5 z 5

WOW !!!

Wow, look no further than question Beauty for fabulous pigmented shadows, the eye pallets and lip glosses are fabulous and their customer service is excellent , try them out you wont be disappointed.

1 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great service and communication amazing glosses and unique products you will love. Such an amazing shop and experience.

The service and communication and delivery time was great. I have been buying products from them for 2 years. The lip glosses are my favorite product they are smooth and easy to apply and last longer than any other multichome glosses I own 5 colors and want to buy the rest. When I wear them I get compliments every time and asked what I have used. I do makeup looks for Instagram and I cosplay Harley Quinn and other characters and I always have to tell people that the products they ask where I got them is from question beauty. I love the flowers butterfly 🦋 and the primer and loose shadows which don't creases on my 44 year old hooded eyes. My favourite product is the glosses but i can't wait to try the pallettes and blushes and the setting sprays in my next order which will be next week for Halloween supplies.

21 lutego 2025
Opinia niezależna
Oceniono na 2 z 5

I have tried many brands of makeup but…

I have tried many brands of makeup but this is the worst. The “Dark Flame” loose pigment does NOT look like how it does on their page. Which is so sad because I feel in love with the color when I first saw it. But no it’s a patchy black when not in the sun and in the sun has slight reddish pink glitter to it… it’s supposed to be this pretty dark red. And you have to use a lot of it to get somewhat of a solid color. I got another loose pigment in “holo amethyst” which is the only reason why I gave this two stars instead of one because that one is kinda pretty. Then to get free shipping I got a third product the “rose holo” shimmer lip gloss. It’s so sticky it’s gross and there’s bits of like a dark silver glitter or something in it that totally ruins it. It’s like this beautiful rainbow sparkle and then pieces of dark glitter that does not match the shade at all. Overall severely disappointed.

27 sierpnia 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Christa,

We’re really sorry to hear you didn’t love your recent order, that’s never the experience we want for anyone. Thank you for sharing your thoughts so we can keep improving.

Our Dark Flame pigment is a true multichrome, which means the colour shifts dramatically depending on light and angle. In softer indoor light it can appear deeper and moodier, while in sunlight or under direct lighting it reveals intense red and pink metallic tones. These pigments are designed for layering using a sticky primer or mixing medium brings out their full intensity and helps prevent patchiness.

We’re glad to hear you enjoyed Holo Amethyst, and we’d love to help you get the most out of Dark Flame as well. If you’d like, our team can send you a short application guide or demo video to help achieve that vibrant red finish you saw online.

Regarding the Rose Holo gloss, it’s designed with a blend of micro and reflective particles for a multidimensional shimmer, though texture preference can vary. We’ll share your feedback with our product development team as we continue refining our formulas.

Please don’t hesitate to reach out to us at hello@questionbeauty.nz we’ll be happy to offer store credit so you can try another shade you’ll love!

Warm regards,
The Question Beauty Team ✨

Oceniono na 5 z 5

These shadows are a dream

These shadows are a dream! The palletes are small… but mighty ! The matts are buttery and blend well. The shimmers are ethereal, which is so in this season! They also sent me a pigment which I Havnt used alot yet however I’m using it for London fashion week for my designs . I cannot wait for chapter three! And to try the lip products more pigments and the mascaras! If only I was on the PR list (hint hint)
I’ll defo be shopping with you again and recommending to all my clients and models!
MadeupbySamuel

2 października 2025
Opinia niezależna
Oceniono na 5 z 5

QB makeup is fun and easy to use

The makeup is easy to use even for a beginner like me to achieve a dramatic special event look. The shifting colour powder means a simple application looks more skilled and complex. The website has lots of concise tutorials. Using black primer as a base allowed the shifting colour powder to look its best. I then set it with their body mist setting spray. At the end of the night, it all removed easily with makeup removing wipes.

Makeup arrived safely, packaged well in a box with bubble wrap and shredded paper.

I plan to buy more of their special products. Question Beauty make makeup fun and easy.

2 października 2025
Opinia niezależna
Oceniono na 1 z 5

Mascara Topper - Oceanic Symphony - DO NOT BUY

I bought a mascara and have used as topper and on own and not one bit of glitter is noticeable either way. When you look at the pictures online it is completely different and definitely not worth the money! I also wanted it for holiday but came too late and took over 2 weeks for delivery. Don’t waste your money there is no sign of glitter when using to pimp up your mascara. They have eventually offered for me to return to New Zealand at my own expense and if they deem it to be faulty they will refund or replace - disgusting service and a rubbish product!

22 września 2025
Opinia niezależna
Logo Questionbeauty

Odpowiedź od Questionbeauty

Hi Lynda,

We’re sorry to hear you didn’t get the sparkle you were expecting from Oceanic Symphony, that’s never the experience we want for our customers.

Our shimmer mascaras are designed as toppers, meaning the effect is most visible when applied over a black base and in direct light or flash. In natural or dim lighting, the shimmer can appear more subtle. That said, they should still add visible multichrome sparkle, so if yours isn’t performing that way, please contact us at hello@questionbeauty.nz

We also understand the frustration with the delivery time. Orders are shipped from our nearest available warehouse depending on stock levels, and while most arrive sooner, some can take 10–14 days depending on customs clearance and carrier delays. We’re continually working to make this faster.

We truly appreciate your feedback and would love to help make this right for you.

Warm regards,
The Question Beauty Team ✨

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