Questionbeauty Recenzje 

Obsessed! Beautiful, unique, and high quality make up with great customer service. Will definitely be buying more for myself and gifts for friends and family.

This was a total scam. I bought a sparkly mascara topper that looked amazing in their photos and videos, so I wasted $47 on it. Honestly, it’s awful, no sparkles, it’s super clumpy, and it flakes off in just a few hours. I reached out for a refund, but they completely blew me off and the company seems like a sketchy operation based in China. They’re total frauds.

I found this company by chance on social media. Really glad I took the gamble. I love the mascara toppers and now venturing to the coloured mascaras. I get regular compliments when i wear the toppers. I don't think I would buy mascara from a high street branch again.

You can wait for the orders but that makes it all more exciting. And I have no issues with the courier company. It's been fine for me

There are so many reasons why Question Beauty deserves at least 4 stars. The customer service is unbelievable. I had a slight issue and within 15 minutes someone had already responded. They seemed genuinely interested in my concern. On top of that, the helped me solve the problem. The shipping is another thing that's blowing my mind. My orders arrived in only 3 days from when I placed my order. Last, but not least, the palettes are so pigmented. I can understand why all but 2 palettes are out of stock. I want each and every single one. As a Black woman, pigment matters. I haven't had any issues with colors showing up on me and I've had to use minimal effort. 10's across the board!

Where do I start? I ordered one of the palettes, that was fine.. I get a confirmation email, yeah, cool, all good. They said it would ship within a certain amount of time. I wait, that time passes. Two weeks pass, three weeks. I think I waited a month or so. I emailed customer service, it was so impersonal, I agree with others. It felt like it was automated. I had to reach out MULTIPLE times for them to finally get back to me and said they would send me the palette.

Oh, and for waiting so long? They said they would give me a free brush!! No, thanks, I waited way longer than I should have anyway. The free brush never came either. The quality of the eyeshadows are nothing to rave about. I can get better elsewhere. Even ColourPop offer better for cheaper.

I wouldn't recommend them. I don't think anyone should fall for their ads.

I’ve never had any issues with Question Beauty. Customer support was very helpful the one time I messaged them.
The products are all very high quality.
The shadow palettes are insane!!!!
All of the mattes are vivid, smooth, no patchiness even with the darker shades.
The shimmers, though are really what shines the brightest
They lay down like butter, they are VERY soft to the touch in the pan and they glide on with no fallout. The multichrome shimmers are the best of the best. I’ve tried out many shimmery/glittery eyeshadows and I’ve not found any that are quite like Question beauty’s. not to mention the art on the palettes is gorgeous
My favorites are Legend of the Lagoon and wings of fire.
And the loose pigments!!!! So many different choices in shades, they are VERY finely milled and almost as light as air, so be careful where you open them unless you want glitter particles all over and in the air 😂
That’s not a problem but just remember to store them properly and tap the lid before opening to prevent that.
And recently I tried their blush sticks. Pink cloud is my shade, very creamy, blendable, and convenient.
All in all, Question Beauty is not a brand you want to miss out on.

I AM VERY IMPRESSED WITH THEIR PRODUCT. COLORS ARE VIBRANT&LAST LONG TOO. I HAVE RECEIVED MANY COMPLEMENTS IN PERSON WHILE WEARING THE ULTRA VIOLET BOUQUET & WAS ASKED WHAT IS THAT? AND SO WITH OUT FAIL TO SAID "QUESTION BEAUTY". I LOVE THE FACT HOW MY GREEN EYES HAVE POPPED WEARING THAT SHADE I LOVE HOW THE COLOR SHIFTS AND BRINGS THE BEST PARTS OF MY GREEN EYES . QUESTION BEAUTY IS A BIG YES FOR ME.I CAN WEAR IT ALONE OR AS A TOPPER ON A BLACK OR A LIGHT LINER.AND WOW IS ALL I CAN SAY , ALIL GOES ALONG WAY. IM LOOKING FORWARD TO PURCHASING AND DOING MORE WITH QUESTION BEAUTY.

FTB of Question Beauty makeup products. I ordered 4 products from them (Dark Flame loose powder eyeshadow, eyeshadow primer, Lip Gloss, Mascara Topper). Their products are very, very pricey, as it came out to $120 for everything plus shipping, but I really wanted to try QB, as they do have very beautiful makeup plus being vegan, cruelty free is important, as I only buy from brands that are in the market of not causing any suffering, including to their staff and workers, by making their products. Shipping was relatively decent, however, one of the items I ordered, the loose eyeshadow powder, had exploded in the product box during shipping. It was all over the inside of the box, and the pot itself, and fell out and stained my hands while opening, also the powder itself was quite clumpy and had clumped up into solid chunks in the pot. I emailed QB's customer service alongside with the pictures explaining the powder explosion, and asked for another loose powder product or even a slight discount, as I paid quite a bit for these items and I was expecting an eyeshadow to be packaged and sealed sufficiently enough during shipment for how expensive it is. IT'S customer service reps replied quickly and was very polite, but in the end all I got in response was that "this is normal for loose powder products," and kept repeating that there is 1g of eyeshadow in the pots and apologized for my expectation of a "perfect product." I don't expect anything to be perfect, just wanted a better seal on something that is going to cost almost $40 for 1 eyeshadow product. I've ordered loose powder makeup from less expensive brands like ColourPop, and their product comes sealed and not exploding out of the container and box after shipment. Because of this I am hesitant to buy from them again. Otherwise, they offer very beautiful colors, and I loved the eyeshadow and lip gloss, the mascara topper Black Diamond was not as "sparkly" as I had hoped, but I can't comment on their other mascara topper colors.

This was my second order from this brand. While I really love their products, the experience this time rubbed me the wrong way. This round took about a month and a half to be delivered. I had reached out on three different occasions and every time, while they do have speedy and kind responses, I was just told that there were delays and my order was in the que.

When I received my order, I had ordered the Black Diamond Mascara as well as the Black Diamond Mascara topper. Both items looked virtually the same upon arrival, even though they are priced differently and have different descriptions on the website. I reached out for clarification and a representative told me it looked like I may have received the wrong items. She pushed it to another representative who told me that they were the same product just an older and a newer version. When I emailed asking for clarification because of the different descriptions on the website, I was told in bold letting that these were the items I had picked and yes, they were the same product.

I do feel that's false advertising to have virtually the same exact item in different categories and charging different prices when they are advertised differently.

Again, I do really like their products and have recommended them to many friends but that email felt patronizing. You cannot market one as a mascara topper and one as a mascara and then make the consumer feel stupid for questioning what they have received.

Ordered a mystery box as a first time customer. They had 2 options, standard and vip. Ordered the VIP mystery box on 8/14 arrived 8/22, pretty standard and reasonable shipping/processing time.

The quality of the products was nice, however I had been disappointed in the variety of items included in the box (they advertise 13 full sized items in the box, no minis. 3 were brushes, 2 were different primers, and 1 was face stickers/dots, approx. half the box before they even get to any of the interesting items they are known for). The actual fun makeup were all very nice quality, but I had been disappointed the included colors leaned very warm with the only cool tones being blues. I knew I wasn’t going to be happy with everything but I wanted to leave an honest review and give my feedback as I am very cool tones and pale and had hoped to see more variation, perhaps an option to select a box theme (warms, cools, or neutrals for example).

The colors included are the least important of my issues as I come to find out one of the 2 loose pigments included has faulty packaging and is actively leaking pigment all over everything around it. The inclusion of faulty packaging in the mystery box is not disclosed anywhere in the product description. I attempted to leave a review on the box as I was prompted to by an email. I gave the box 2 stars, included all of my previously stated feedback and mentioned the faulty packaging. I submit the review and am prompted to verify my email in order to prove purchase and have the review posted. 24 hours pass and the review is nowhere in sight. I open an inquiry with QB customer service regarding the missing review on 8/23, and then for the next 2 weeks am told by not one, not 2, but 3 different people that they are “investigating the matter on their end and will get back to me when they have further information.” Except they tell me this 5 separate times each in their own words. In one email with Adrian, I am straight up told “ And please don’t worry, Katie, we haven’t forgotten about you. Whatever the outcome of the review issue, we’ll make sure you receive the items you’re entitled to. 💕✨
Thank you again for your patience and for giving us the opportunity to sort this out properly.”

A week goes by and absolutely no one reaches back out to me. I send a last email telling them I will no longer be chasing answers that are not coming, and never received a reply again. All the while, there are no reviews below 4 stars on the product page and everyone else’s reviews had no issues posting. This is extremely telling about the complete lack of transparency offered by the company.
The makeup seems great, but the customer service jerking me around for 2 weeks and then never actually fixing my missing review was a deal breaker and I wouldn’t recommend anyone else waste their time with the flowery and vague customer service that this company offers. Extremely disappointing.

Beschde chundesupport siit langem! 🥰

It took forever for my items to arrive. I even requested my money back because it took so long. I emailed the company and the representative got back quickly to me and explained the delay Also I received another email that it was going to be on its way. The representative who emailed me back was great.

I was genuinely invested in this brand and had been a customer since the launch of the very first palettes ; this makes my experience particularly disappointing.

I have collected their palettes, bought mascaras from them, primers, brushes etc

Unfortunately, my last two orders were not okay. I received a damaged palette : chapt 4 then in another order, chapt 5. Both damaged before I even get to open it, one pan each broken in dust under the protective film they put on it (I filmed the unboxing, sent it to them). Customer service offered me a $15 voucher instead (each palette is worth >60$) of a replacement or refund, which I ended up giving to a friend, as I no longer intend to purchase from the brand. They lost my trust, the issue is redundant.

What made the experience even more frustrating was that the customer service responses felt very automated and impersonal. This impression came from the unexpected repetition of entire, very long sentences and the excessive use of emojis, the crying faces, which felt rather out of place in a customer service interaction. At that point, I started to wonder what was actually going on, who I was interacting with as the responses felt misaligned. I was given specific instructions on how to repress the damaged pigment myself, including which type of alcohol to get by myself (and buy eventually as I don't have it home).
For the price of these products, I honestly expect to receive them in proper condition rather than being given a DIY repair tutorial. In my fifteen years of buying make-up from so many brands, it is the first that have given me such responses.

The products themselves have beautiful designs and good pigments, a lot of potential but unfortunately, the customer service experience has completely changed my opinion of the brand.

I believe I should share it here, as I’m honestly quite surprised and felt unconfortable by how this situation has been handled.

I absolutely adore the makeup from this brand! The mascara’s are very vibrant and have a good formula. The glittery ones are also super majestic. All products I’ve gotten so far have been wonderful. Customer service in my experience has also been kind and responsive.

Fast shipping! Amazing product! I have mascara toppers and lip gloss, high quality, easy to remove, amazing colors! I will definitely be ordering again!

I absolutely love every color, shade and texture.
I have gotten Many Many compliments when IAM waring my beautiful shades.
Thank you, for such a large option to choose from, it's a delight to choose my next colors.
Smooches, Diane

Have made a few purchases - mascara toppers, eyeliners and lip glosses. My only issue so far were the eyeliners. Some of them were not very pigmented. I wrote to Questionbeauty and Mia was amazing! I was asked to send videos showing me putting on the eyeliners in question. Mia offered to replace the eyeliners at no cost to me. This type of service after sale is wonderful to see and very much appreciated!

Love QB & the customer service.

Having the same issue as others who have ordered and are not able to return the product/being offered a refund because customer service is giving them the runaround.
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Saw an add for their mascara topper on Facebook and went on the website and bought a dark maroon sparkly color called Dark Flame on 08/17. Product arrived within a week on 08/25. I was excited for it and tried it on immediately and was unimpressed with the product because the formula is extremely watery, takes a long time to dry and the color is not as advertised. I emailed the company the same day I received the item asking for a refund and how to return the product. The company promptly responded asking what was wrong with the product. I responded color/quality as not expected and included several swatches on my hand in various different lightings showing what I meant (including the photo on their website showing what it purportedly looks like). They then responded saying that it’s meant to be put on eyelashes (no sh*t) and sent me a tutorial on how to use the product stating, “Apply your usual black/white mascara and/or false lashes” and requested I send pictures/video of it being on my eyelashes. I responded 08/25 stating I was upset because not only is the product not up to expectations, but I have provided sufficient proof and felt like I was getting the runaround. The company responded again, asking for proof. On 8/29 I sent both pictures and a video of the topper on showing the product not doing what was advertised. They responded the same day saying, “Dark Flame is a deep burgundy shade with a fiery red shift, so on darker lashes the colour can appear much more subtle, especially indoors.” and offered me a replacement in a different shade. No offer for refund or mention how to return it.

I am so disappointed not only by the product but by the company’s lack of accountability. If I was unhappy with the quality of their product why would I want a replacement in another color? The response also baffled me. If the color is, “more subtle on dark lashes” then why instruct me to apply it over black mascara and show the product advertised on someone wearing… black mascara? I’m frustrated I didn’t notice the company is based out of New Zealand so I can’t go through reporting them through the BBB and the ACCC website got me nowhere so I’m unfortunately out $35

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Update:
Today is 09/25. The company replied to this review on 09/09 saying they, “…asked our customer service team to review your case again so we can make sure an appropriate resolution is provided.” Still haven’t heard anything from the company.

The team was lovely and helpful when they noticed my parcel was lost in transit, responded quickly, were kind and diligent. And I can't wait for the replacements they sent with no charge, things gappen and they had been awesome about it. I will definitely buy from them again, A wonderful team and company with gorgeous makeup ☺️