Propstore Ltd Recenzje 

229
Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej

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Oceniono na 5 z 5

As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej

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Oceniono na 4 z 5

The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej

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Oceniono na 4 z 5

Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep kolekcjonerski

O Propstore Ltd

Napisane przez firmę

In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.

Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

229 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(229)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 79

Napisz recenzję
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Oceniono na 5 z 5

Great communication with nice and…

Great communication with nice and helpful personel!

19 grudnia 2024
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Odpowiedź od Propstore Ltd

Hello, thank you very much for your kind review. We sincerily hope you enjoy your new collectables. Have a wonderful new year :)

Oceniono na 5 z 5

Your people were very helpful in…

Your people were very helpful in overcoming some initial communication problems….product was packed and delivered well.

19 grudnia 2024
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Odpowiedź od Propstore Ltd

Thank you for your kind words, and glad we were able to fix the inital issue. Have a wonderful New Year :)

Oceniono na 5 z 5

Nice little bundle of treasures

I bought from PS before so I predicted already a good experience with them and I was right.

Props arrived well protected and tracked, smooth transaction without issues.

I will gladly buy from them again 👍 A+

18 grudnia 2024
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Odpowiedź od Propstore Ltd

Thank you for you very kind review, and kind words. Its always a pleasure speaking with you, and I hope you enjoy your new items :)

Oceniono na 1 z 5

Disappointing, poor customer service

Inquiries regarding further action after the purchase were answered after 2 weeks. After a problem with the item was reported, all friendliness disappeared and they just referred to paragraphs without helping. Very disappointing.

19 grudnia 2024
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Odpowiedź od Propstore Ltd

Thank you for your feedback. We’re sorry you feel disappointed, but we believe our team handled your concerns appropriately and in line with our terms and conditions. While we always aim to provide friendly and helpful service, we also have to be clear and consistent in how we resolve issues. We're confident our communication and actions were fair and transparent throughout.

Oceniono na 5 z 5

As always packing is superb

As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more!
Pleased with all the Jurassic Park/Jurassic World props and items that have been added to my collection, which are and will be on display at the new Indiana Dinosaur Museum in South Bend, IN.
Thank you,
Don

17 grudnia 2024
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Odpowiedź od Propstore Ltd

Hi Don, Thank you for your kind words, we appreciate them very much. I hope you have a wonderful new Year :)

Oceniono na 4 z 5

Propstore is mostly a great experience but could improve

Propstore for the most part is a great experience. Everything is authentic with documentation. It would be much better if they offered multiple COA’s for lots with multiple items upon request so that you wouldn’t lose your documentation if you sold only one or two of the items in that lot. The shipping times are very long and communication could use some work however they are very knowledgeable and helpful when you have a question.

16 grudnia 2024
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Odpowiedź od Propstore Ltd

Hello and thank you for your review.

I understand your frustration with the COAs. It is Propstore policy to provide only one COA per Lot. However, we are more then happy to help provide evidence to support the original transaction took place.

We apprecite your kind words, and hope you have a wonderful Christmas and New Year :)

Oceniono na 1 z 5

Be careful - payment taken, no comms for 2 weeks since

Ordered a gift to be in time for Birthday/Christmas on 1 Dec. Got email confirmation and payment taken but silence since. Be careful if ordering to any specific deadlines given time of year.
Edit/update: after emailing their support team in Uk and US again they picked up and used their premium post option to get this to me 48 hours after acknowledging the email. It was still late but once contact established they responded well. The item is in perfect condition.

1 grudnia 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Hello, Thank you for your review.

We apologise for the delay with your order. Especially around this time of year, both Propstore offces have many orders going out the door and we do our best to dispatch all orders as diligently as possible without sacrificing the quality of work.

We would always reccomend emailing us seperatly if this is a Christmas gift or a special occasion, we will always try and speed this up for you if we can.

I do hope that you were happy with your item, and the packaging was tip top!

Oceniono na 3 z 5

Stating next day delivery and took over…

Stating next day delivery and took over two weeks. Charging 80 pound and not delivering within the timescales. Automated email replies with no real apologies just blaming an increase workload. Disappointed as after spending all that money and expecting it next day and items being two weeks later is unacceptable
No apologies or any ways of making it better

28 listopada 2024
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Odpowiedź od Propstore Ltd

Hello, thank you for taking the time to review us today.

We try to make it as clear as possible that the shipping quotes and time scales selected at checkout are from an external shipping company and not Propstore. So, for example, your order will have been the next-day shipping service from when we handed the order to FedEx and provided you a tracking number.

Propstore cannot and does not guarantee next-day packaging of any orders as many of the items that we sell are extremely fragile and will require specialist packaging, which can take time. Many of our customers have commented favourably on this approach, stating that they are happy to wait a little longer if the packaging is done correctly.

I apologise for the misunderstanding this time around, but I trust the items were received in great condition and that you are happy with your purchase.

We always recommend calling us by phone for a more up-to-date status of your order. You can do this by calling 01494766485.

The Propstore team :)

Oceniono na 5 z 5

Great service! Thank you!

Great service, thank you!

27 listopada 2024
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Odpowiedź od Propstore Ltd

Hello,
I am sorry to learn that you have yet to receive your order. We are doing everything we can to resolve the issues you are experiencing with your shipment. Propstore's logistics team are doing everything correctly, but unfortunately it is an internal issue with FedEx's systems that is causing the slow the progress of your package. Please rest assured all cases are being escalated immediately with our FedEx Account Manager, and we have been assured that this issue will be resolved soon. The Propstore team will be in touch with an update shortly :)

Oceniono na 5 z 5

Memorable visit & Exceptional service

Our visit to Propstore's London warehouse was an unforgettable experience and truly the highlight of our trip. The warm welcome and engaging tour led by Jamie made it even more special. Jamie's knowledge and passion for cinematic memorabilia shone through, and his personable nature (and memorable sweater!) left a lasting impression on us and our kids, who couldn't stop talking about the visit. The collection was astonishing, with standout pieces like the Alien Queen and the Mars Attacks puppet sparking endless conversations afterward. The team's dedication to showcasing and preserving movie history is clear. Highly recommend visiting or engaging at Auction or in their vast Buy-now offerings with Propstore—it's an experience no entertainment memorabilia enthusiast should miss!

29 października 2024
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Odpowiedź od Propstore Ltd

Thank you so much for your very kind words. We are glad your family had such a good trip and we look forward to your next visit. PS. It is a good sweater!

Oceniono na 5 z 5

Exceptional Customer Service

Recently, I placed an order with Propstore. As always, the way in which it was handled was second to none. The customer service including updates during the process was exceptional. The packaging again, was incredibly well put together with care and attention for the items inside. I would not hesitate to use the services of Propstore again in the future!

30 października 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Hi Phil, Thank you for your review. Glad that you are happy with the service and we look forward to speaking with you again in the future :)

Oceniono na 5 z 5

A real blockbuster of a tour

We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it.
Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humour. We particularly loved the behind the scenes stories of some of the props and how they were found and authenticated. Inspired to rewatch some classic films now we've seen the props and wardrobe pieces up front. All apart from Forest Gump - sorry Graham, I'm not watching that one again.

30 października 2024
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Odpowiedź od Propstore Ltd

Hi Abi, Thank you very much for your kind words! We absolutely loved having you and glad that you enjoyed yourselves :)

Oceniono na 5 z 5

Spellbinding experience

Overall a great experience.
Very attentive team with so much knowledge and a real passion for what they all do.
Extremely accommodating of everything I wanted to look at, measure and photograph for reference as part of my own assessment for the value of bids I may place.

29 października 2024
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Odpowiedź od Propstore Ltd

Hi Steve - It was our pleasure to have you come by. We are looking forward to the next time. See you soon :)

Oceniono na 5 z 5

Wild Wild West tv script

Item was delivered internationally and well-packaged. Great communication throughout and script was just as described in listing. Very pleased with this first time Propstore experience

22 października 2024
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Odpowiedź od Propstore Ltd

We are so glad you are happy with your purchase, thank you for writing a review! :)

Oceniono na 5 z 5

A Movie and Music Fan's Dream

Had a fantastic showroom and warehouse tour with Chris and Jamie today. The guys were amazing as was the amount of iconic movie props, memorabilia and musical instruments. Simply amazing.

28 października 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Dean, it was so nice to have you in. Thank you so much. We look forward to seeing you soon :)

Oceniono na 5 z 5

Visited Prop Store ahead of their…

Visited Prop Store ahead of their auction to check out what was going to be sold this year, and couldn't have been happier with the whole experience! Had a tour set up by Jamie and was shown around by Sam - both of whom were incredibly helpful and full of knowledge about the props and film in general, so a real pleasure all round.

Would recommend to anyone with an interest in film/tv and memorabilia

18 października 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Hi Ted, Thank you so much for your kind words. Looking forward to seeing you next time :)

Oceniono na 5 z 5

Super-helpful and friendly staff

Super-helpful and friendly staff, selling amazing memorabilia across many franchises and interests. Nothing is too much trouble for them, if they don't know something, they find out. Sadly, I cannot say the same for the awful FedEx delivery company, but that is in NO WAY the fault of Propstore. I would recommend Propstore to anyone looking to build their collection.

17 października 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Nigel,
Thank you for your review, we really appreciate your kind words. I am sorry to learn of the FedEx issues. Any issues in the future please pass them onto us to sort for you :)

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