Propstore Ltd Recenzje 

229
Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep kolekcjonerski

O Propstore Ltd

Napisane przez firmę

In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.

Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

229 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(229)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 79

Napisz recenzję
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Oceniono na 5 z 5

I haven't been contacted by Propstore…

I haven't been contacted by Propstore if my posters sold.
Propstore contacted me after i sent the sentence above. Their quick explanation that my posters were not included in this auction caused me to change my experience to 5 stars.

7 października 2024
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Stuart,

Thank you for your review,

Looking into your query in more detail, I see that your posters were not scheduled to be sold in the September Poster Auction.

We’d love to discuss your consigned items in more detail before they're sold to ensure you’re completely satisfied. We’ll reach out to you shortly, but feel free to contact us at support@propstore.com if you prefer.

Oceniono na 5 z 5

A quality firm

I've picked up a few things over the years from both the UK and LA locations. There is a lot of care, detail and artistry that goes into creating these items that you just don't see on the screen. I find they are just lovely. Items are always well packed and shipping has been dependable. If they have any concerns or questions they reach out immediately. If you're picking up auction items, the process is very transparent, you can stream the live auction or follow the feed and they are very attentive to the bidders.

27 czerwca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Todd, Thank you do much for your kind words. We look forward to working with you in the future!

Oceniono na 5 z 5

Propstore is amazing…

Working with Propstore is an amazing experience. I have bought a number of items from both the UK and the LA Propstore locations and both experiences are stellar. You can trust these folks cause they know what they are doing and that is true across the board. You always get a friendly/helpful manner where all questions are addressed and all concerns are taken care of....it is a pleasure to deal with these folks...professional in everyday!!! Thanks

10 lipca 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Hi Candace, thank you for your very kind words. We look forward to working with you in the future!

Oceniono na 5 z 5

Very helpful!

Had a minor issue with a screw missing for my display. After a little back & forth explaining the situation propstore in the end did go above & beyond. My issue was more than resolved, they’ve certainly earned my future business!

7 czerwca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Christopher, Thank you for leaving us a review today. I am glad we were able to sort this for you :)

Oceniono na 3 z 5

Okay but Expensive and Slow Shipping

Expensive shipping fees and slow shipping turn around, but they have good product. Sometimes you have to dance with the devil in the pale moonlight.

21 czerwca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi James,

Thank you for leaving a review for us today, we spot the Joker quote!

We are glad to hear that you are satisfied with our product but sorry to hear you were not happy with the shipping time frame and costs.

You are right, specialist packaging can take time, especially after large Auctions. We prioritize ensuring each item is packed to the highest quality standards to guarantee safe travel for all orders. Whether the order is large or small, we handle everything with utmost care and attention.

We always suggest reaching out to us at Support@propstore.com, where you can receive updates of your shipping progress :)

Oceniono na 5 z 5

3rd visit to propstore

3rd visit to propstore, and never disappoints. Staff are always friendly and welcoming, and the tour is always very enjoyable. So much cool stuff!!! Hope to visit again in the not too distant future.

17 czerwca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you for your review and glad you enjoyed your visit! We look forward to seeing you again in the future :)

Oceniono na 5 z 5

What an amazing group of people

What an amazing group of people! There was a minor issue with shipping and they were on top of it and made everything right. Very responsive and very kind.

29 stycznia 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Chris, thank you for review, and I am glad we were able to sort everything out :)

Oceniono na 5 z 5

Propstore - Excellent to work with!

Everyone at Propstore was great! There was clear communication during the purchasing process. The care with which they packaged the item was outstanding and so well done there was zero risk of damage to the item. Thanks to this company for helping preserve many great works of art!

16 kwietnia 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Thanks Tony! Appreciate your kind words :)

Oceniono na 5 z 5

Received item very quick & safe

Received item very quick & safe, excellent packaging with plenty of protection, item was as described, couldn't have been a more pleasant experience!

23 marca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you for your kind words :)

Oceniono na 5 z 5

Propstore is highly recommended!

I have dealt with Propstore on many occasions. I have purchased quite a few items from both their London office and their Los Angles office. I consider them to be at the very forefront when it comes to movie props. Their knowledge and thorough research of the items they sell always amaze me. When I have dealt with them, they have always been quick to reply, and to ship the items I have purchased. The items are well packaged, and in the described condition. I have also visited their London office for a tour of their facility. Not to purchase anything (although I eventually did), but just to satisfy my inner movie prop nerd. In every instance their service has been impeccable, and during my visit I was overwhelmed by their hospitality. I have no doubt that I will purchase many items from them in the future, and I highly recommend them!

25 marca 2024
Opinia niezależna
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Odpowiedź od Propstore Ltd

Nicolai, it was an absolute pleasure to see you, and to show you around Propstore. We very much look forward to seeing you in the future. Come by anytime!

Oceniono na 5 z 5

Excellent communications from the team at Propstore

Excellent communication from Jamie & Luke. I was not disappointed when my Roman shield from the 2000 film Gladiator arrived and is now firmly displayed in my Man Cave.

15 marca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thanks, Barrie. I'm glad you have added a great addition to your Man Cave! We always have some cool items if you ever need anything else.

Oceniono na 5 z 5

Ordered the catalog for the next…

Ordered the catalog for the next auction.
Packaging was bubble wrapped and boxed
All went perfectly and fast.

UK to France.
Follow up via email was also extremely fast.

11 marca 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you! We hope you enjoy the new catalog and you win something you really want from the Auction :)

Oceniono na 5 z 5

Propstore are great

I’ve bought a few items from propstore, they’ve always been helpful and the website is very easy to navigate and they reply very promptly to any questions asked.

8 lutego 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you for your kind words Robert!

Oceniono na 1 z 5

This is for the London Office

This is for the London Office. I live in the USA. On their auction site they urge you to contact them to get a shipping quote for the Lot(s) that your interested in. " We strongly advise all bidders to request a shipping quote prior to bidding." Well I sent three (3) requests for about a 16 x20 animation art framed piece Lot 392 in their 02/08/2024 auction. They state they will get back to you in one day. Well the first two (2) requests were done about a couple of weeks prior to the auction and the third was done a few days prior. NEVER RECEIVED ANY INFORMATION BACK. As not wanting to get gouged if I won the lot I DID NOT BID ON THE LOT THEREFORE THE CONSIGNOR LOST A BIDDER. Now anyone who follows auctions know that all it needs is one other bidder who wants the item and the skies the limit on how high a Lot may go for. I seen at another auction site where a Carrotblanca Bugs Bunny production cel which normally goes for around $400 went for 10x that amount a few years back.
So Prop Store may have lost on a bigger commission and the consignor may have lost out on a bigger payday. Just For Your Information

RESPONSE TO PROP STORE: On 01/28/24 AT 11:56AM New York Time, I sent a request in thru that very email address- "support..." and then again on 02/05/24 same email address and the other attempt was actually thru YOUR WEBSITE ON THE ACTUAL LOT PAGE BACK IN JANUARY WHILE I WAS LOGGED IN.

4 lutego 2024
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi Rob,

Thank you for sharing your concerns with us, and for taking the time to speak with me to better understand your query.

We do appreciate you bringing this matter to our attention. After a thorough review, we pinpointed the root cause of the issue you highlighted to us. It appears that multiple email providers have implemented stringent measures to safeguard users against potentially harmful emails. Regrettably, in this instance, our system erroneously flagged several emails, including yours, as potential threats and consequently blocked them. Rest assured, we have rectified this, and will remain vigilant in our monitoring efforts moving forward. We apologise for any inconvenience this issue has caused.

Should you ever encounter a matter requiring urgent attention, such as before an auction, I encourage you to reach out to us via phone for the swiftest resolution, our staff are happy to answer any queries that you may have. Additionally, you are welcome to reach out to us via social media which is also closely monitored by our team.

Here are our contact details:
London Office - +44 (0)1494 766485
Los Angeles Office - +1 818 727 7829

We appreciate your understanding and please do reach out if you wish to discuss this matter any further.

Oceniono na 1 z 5

How to turn 5k investment into…

How to turn 5k investment into $2,300.00. Sell through PropStore. I received some of the money you agreed to pay. Still haven't received full payment. Not sure how you do business but I'm not impressed.

You had a lackluster effort trying to sell my item. You said when you receive payment in full. I will receive it. I sent you this item in the summer of 2023. This is still not settled. Say what you will but there are many flaws in how you handled all of this.

16 listopada 2023
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Hi James,

Thank you for taking the time to post a review,

I am sorry to hear that your item did not achieve as high as you had wanted. Whilst Propstore aims to exceed expectations on every item in the Auction, ultimalty this comes down to the bidders on the day.

I can see that it has still reached its reserve price, falling within the estimated price range agreed between our experts and yourself and has therefore sold.

Our door is always open and we hope to work with you again in the future :)

Oceniono na 5 z 5

Propstore is amazing company

My favorite place to buy Hollywood memorabilia from. They always find items for me to bid on or buy from their website. The staff is super friendly. They pack everything very well and shipping costs are very reasonable. Been buying from them for over 5 years now. They are great.

6 grudnia 2023
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you Alex!

Oceniono na 5 z 5

Perfection ;)

Hmm 🤔 what can I say. This company is one of the best in the prop world community. Full of lovely treasures all year round.
The staff is super friendly and helpful and their shipping method is great. Never had issues with them, always with impeccable smooth transactions.
Not the first item I bought from them and will not be the last…I am a super happy return customer for many years to come. Cheers all :)

30 listopada 2023
Opinia niezależna
Logo Propstore Ltd

Odpowiedź od Propstore Ltd

Thank you for your kind words, and many more years to come!

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