We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej
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Zobacz, co mówią recenzenci
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej
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The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej
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Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej
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Informacje dotyczące firmy
O Propstore Ltd
Napisane przez firmę
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Dane kontaktowe
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Zjednoczone Królestwo
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,5
Doskonała
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
$3,492.91 paid. No props. No support.
I bought two lots of original Rebel Moon film props from The Prop Store in March 2025.
Total paid to The Prop Store: $3,492.91, including $608 shipping and $27.72 shipping insurance.
$2,200 of the hammer price was destined to benefit the American Foundation for Suicide Prevention.
The shipment was sent by FedEx in May 2025.
It never arrived.
The Prop Store arranged the shipping with FedEx. When something went seriously wrong, I expected The Prop Store to properly pursue the matter with the courier they had contracted, rather than leaving me, the customer, to deal with the consequences.
Instead:
-I spent months trying to resolve the situation.
-The Prop Store had already submitted claims to FedEx.
-I asked for copies of those claims and documentation regarding the shipping insurance.
-I was initially told that this would be looked into.
-I followed up repeatedly.
-I never received the requested documentation or a meaningful response.
-I ultimately had to hire lawyers and take legal action against FedEx myself.
Legal fees so far: $3,900 — and counting.
These were unique and irreplaceable Rebel Moon film props, not ordinary merchandise.
After paying $3,492.91 to The Prop Store, I expected considerably more support when the shipping went wrong.
Instead, I was left to fight the battle myself.
“Congratulations. You own a piece of history.”
7 września 2026
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you for taking the time to share your experience. We’re genuinely sorry that your Rebel Moon props did not arrive and that this situation has been frustrating and time-consuming.
We completely understand that these were unique, highly collectible pieces, and we appreciate that the circumstances surrounding their loss have been particularly disappointing.
As you note, we did submit claims with FedEx following the shipment issue and have worked to address the matter through the appropriate channels. We’re sorry you feel you were not kept sufficiently informed throughout the process, and we acknowledge your concerns about the documentation you requested.
We’re also disappointed to hear that you ultimately felt you had no choice but to pursue the matter with FedEx through legal representation. We appreciate the considerable time and expense this has involved for you.
There are aspects of this matter that we’re unable to discuss in detail publicly, but we do take your feedback regarding communication and support seriously. We would welcome the opportunity to discuss the matter with you directly and see whether there is anything further we can do to assist. A member of our team will reach out to you privately later today.
We’re sorry that your experience has fallen short of the level of service we aim to provide.
It took some time to get payments due…
It took some time to get payments due to credit card issues..they worked with me
28 sierpnia 2026
Not per the listing
Not great. The guitar I purchased is not in playable working function and that was not mentioned in the listing. Electronics are bad.
19 maja 2026
Odpowiedź od Propstore Ltd
Thank you for your feedback. We’re sorry to hear that the guitar was not in the condition you had hoped for.
As outlined in our auction terms, lots containing electronic or mechanical components are sold without any guarantee or warranty as to their functionality, lifespan or safety. Buyers are advised to satisfy themselves as to the condition and functionality of these components before bidding.
We appreciate that this may be disappointing, but these terms form part of the conditions of sale and apply to this lot. Please contact our customer service team with your order details so we can review the lot and the issues you’ve experienced.
Great communication
I really apreciate how well the communication went. Your help for an unexperienced german customer Was great and always call and nice
19 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you so much for your kind words! We’re really pleased to hear that you found our communication helpful and that we were able to make the experience easier for you. It was a pleasure assisting you, and we hope to welcome you back again in the future!
the right path
I'm a movie props collector since 2005 and I'm a proud owner of several items purchase thru Prop Store, we leterally grown together and I've lernt a lot about collecting such pieces of movie history.
5 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you so much for your wonderful feedback and for being part of the Propstore journey for so many years! It’s fantastic to hear that you’ve been collecting movie props since 2005 and that we’ve been able to play a part in your collecting journey.
We really appreciate your continued support and are delighted to have you as part of the Propstore community. Here’s to many more incredible pieces of movie history!
My items were well packaged and shipped…
My items were well packaged and shipped quickly.
5 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you for your feedback! We’re really pleased to hear that your items arrived safely and that you were happy with the packaging and speedy shipping. We hope you enjoy your pieces, and we look forward to helping you with your next purchase!
The auction was fun to watch
The auction was fun to watch, and I'm glad I was able to pick up some amazing pieces of history! Everything shipped perfectly.
5 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed watching the auction and were able to pick up some amazing pieces of movie history. It’s also great to know that everything arrived safely and in perfect condition.
We hope you enjoy your new additions, and we look forward to seeing you at a future auction!
Odpowiedź od Propstore Ltd
Thank you for your kind feedback! We’re delighted to hear that your artwork arrived safely and in good condition. We hope you enjoy it, and thank you again for choosing Propstore!
Nice pieces
Nice pieces, Friendly people, great communication, auction ran smoothly and I won some great cels!
6 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you so much for your fantastic feedback! We’re thrilled to hear you enjoyed the auction experience and were able to win some great cels. It’s wonderful to know you found our team friendly and our communication helpful.
We hope you enjoy your new pieces, and we look forward to welcoming you back to a future auction!
Poor Service, Poor Shipping
Exorbitant fees, threatened and insulted when concerns were raised, product arrived damaged (bent over the edge of the cardboard bracers) and in a simple Ziploc bag. Company does not have respect for consumers or the medium of animation.
3 sierpnia 2026
Odpowiedź od Propstore Ltd
We’re sorry to hear that you were unhappy with your experience.
We take all customer concerns seriously and are always happy to review any issues raised regarding shipping, packaging or the condition of an item.
However, we would like to clarify that the suggestion that you were “threatened and insulted” when raising your concerns is not an accurate representation of our correspondence. When you asked whether a payment plan could be arranged, our team explained that payment plans are only available for orders over £2,000, as clearly outlined in our auction terms and conditions. As your order was significantly below this threshold, we were unable to offer a payment plan.
Our correspondence also explained the consequences of failing to complete a legally binding auction purchase, which you had raised in your correspondence. This was not intended as a threat or insult, but as an explanation of the terms applicable to all winning bidders. The Buyer’s Premium and applicable payment terms are clearly stated in our auction terms and are also presented during the bidding and checkout process.
With regard to the condition and packaging of the item, we would be happy to investigate the matter further for you. Our team will reach out to you offline to reach a solution regarding any shipping damage.
We remain committed to treating our customers and the animation community with respect and professionalism.
Beautiful and safe packaging
Beautiful and safe packaging! Wonderful customer service! Items are exactly the way they were described!
3 sierpnia 2026
Odpowiedź od Propstore Ltd
Thank you so much for your kind review! We’re delighted to hear that you were happy with the packaging, customer service, and the condition of your items. We really appreciate your support and hope to see you bidding with us again soon!
Animation Cel
Shipped in a very reasonable time. Packaged well for overseas shipping. Item was awesome. Excellent transaction.
28 lipca 2026
Odpowiedź od Propstore Ltd
Thank you for the fantastic review! We’re delighted to hear that your item arrived safely, was well packaged for overseas shipping, and lived up to your expectations. We really appreciate your kind words and hope you enjoy your purchase!
great communication after the auction…
great communication after the auction ended, very quick delivery with tracking information, and exceptional packaging. I am beyond satisfied with the experience.
16 lipca 2026
Odpowiedź od Propstore Ltd
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with the communication following the auction, the speedy delivery, and the tracking updates throughout the process. It's also fantastic to know that the packaging met your expectations and helped ensure your item arrived safely.
We're thrilled that your experience exceeded expectations and that you are beyond satisfied. Thank you for your support, and we look forward to assisting you again in the future.
The organisation was great
The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an additional £100 for both. Apart from that everything went well.
14 lipca 2026
Odpowiedź od Propstore Ltd
Thank you for your feedback. We're delighted to hear that you were pleased with the organisation of the auction and that your item arrived safely and well packaged.
We're sorry to hear that the postage and taxes came as an unexpected cost. We understand that these additional charges can be disappointing. We appreciate you sharing your experience, as feedback like yours helps us review how we communicate shipping costs and applicable taxes throughout the purchasing process.
Thank you again for your support, and we're pleased to hear that, aside from this, everything went well. We hope to welcome you back again in the future.
Stoked with this purchase
Stoked with this purchase! Super easy to navigate the site, and can't believe how fast the package arrived.
15 lipca 2026
Odpowiedź od Propstore Ltd
Thank you for your fantastic feedback! We're thrilled to hear that you were pleased with your purchase and found our website easy to navigate. It's also great to know that your package arrived so quickly. We truly appreciate your support and are delighted that your experience exceeded expectations. We hope to see you back again soon!
Odpowiedź od Propstore Ltd
Thank you for your feedback. We're delighted to hear that your artwork arrived quickly and safely. We take great care to ensure items are securely packaged for transit, so it's wonderful to know that this was reflected in your experience. We truly appreciate your support and hope to assist you again in the future.
Overall Great
Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do enjoy my experiences.
30 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your continued support and for taking the time to share your feedback. We're pleased to hear that, despite a few setbacks, your item arrived safely and that you received the information you needed.
We apologise that some of our communication took longer than expected and that there was a delay during the shipping process. We understand how important timely updates are and appreciate your patience while these issues were resolved.
It means a great deal to us that you continue to choose us for both Buy It Now purchases and auctions. We're delighted to hear that you enjoy your experiences with us, and we look forward to helping you add to your collection again in the future.
Odpowiedź od Propstore Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience. Your support means a great deal to the team, and we truly appreciate you taking the time to leave us such a kind review. We hope to welcome you back again soon.
Sehr schönes Stück.
Der Ablauf war alles in allem einfach.
Den Versand finde ich schon was teuer aber ist ja aus dem Vereinigten Königreich.
Das Paket war sehr gut verpackt.
Das Zertifikat ist Professionell gemacht.
Es gab in den Artikelbildern ein Bild von der Unterzeichnung. Ich hätte mit noch gewünscht das dieses Foto beiliegt. Da ich damals kein Bildschirmfoto gemacht habe ist es leider nicht mehr da.
Mein Tipp wenn sie etwas kaufen wollen, machen sie ein Bildschirmfoto. Man weiß ja nie.
25 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your detailed feedback. We're pleased to hear that you found the overall process straightforward and that you were happy with the quality of the packaging and the professionalism of the certificate. We also appreciate your understanding regarding international shipping costs from the United Kingdom.
Unfortunately, I am unable to locate the image you are referring to from the listing. It was likely included as supporting reference material and was not intended to form part of the lot itself. We understand why you would have liked to keep a copy and appreciate you bringing this to our attention. Thank you for highlighting this point for future buyers.
Thank you again for your support and for taking the time to share your experience with us. We hope to have the opportunity to assist you again in the future.
The item was great and as described
The item was great and as described. Some of the communcation was slower and less caring then it should have been and there was a customs issue that took longer than need be to be resolved.
25 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your feedback. We're delighted to hear that you were pleased with the item and that it arrived as described. However, we're sorry that some of our communication did not meet the standard of care and responsiveness you expected. We also apologise for the delays surrounding the customs issue and understand how frustrating it can be when a resolution takes longer than necessary. Your comments are genuinely appreciated and help us identify where we can improve. Thank you for your patience and support, and we hope to provide a smoother experience in the future.
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