We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej
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Zobacz, co mówią recenzenci
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej
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The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej
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Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej
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Informacje dotyczące firmy
O Propstore Ltd
Napisane przez firmę
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Dane kontaktowe
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Zjednoczone Królestwo
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,5
Doskonała
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Propstore Ltd
Thank you for your feedback. We're pleased to hear that we were able to address your issue and provide a satisfactory resolution. We always strive to support our customers and ensure any concerns are handled as quickly and effectively as possible. We truly appreciate your patience and your support, and we hope to assist you again in the future.
Everything was perfect,, except
Everything was perfect, except for the long delay in shipping my items. I waited 5 weeks, which is really way too long. You must correct that to keep me coming back.
30 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your kind words. I'm really pleased to hear that everything else was perfect. That said, I completely understand your frustration with the shipping delay. Waiting five weeks for your items is far from ideal, and I'm sorry that this impacted your experience.
We genuinely appreciate you taking the time to share your feedback, as it helps us identify where we need to improve. Thank you for your patience and for giving us the opportunity to put things right. We truly value your support and hope to have the chance to provide you with a much better experience next time.
I haven’t received the item I won back…
I haven’t received the item I won back in May- it was shipped at the end of June and now is stuck in customs in Memphis. The needed paperwork should be initially sent with the item and not sent after. FedEx won’t let me talk to them or log-in to add the paperwork that you filled out. I’ll originally bought the item for my child’s birthday in June not knowing it wouldn’t be sent for 5 weeks after purchase and now stuck in customs.
23 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and completely understand how frustrating this must be, especially as the item was purchased as a birthday gift.
While all required export paperwork is completed before an item leaves us, there are occasions where Customs or FedEx request additional documentation once the shipment is already in transit. As soon as we were made aware of the request, we completed and returned the required paperwork to help avoid any further delays, to which you were cc'd.
We also appreciate your comments regarding the shipping timeframe. As an auction house, some items do require additional post-sale processing before they can be dispatched, but we understand this wasn't the experience you were hoping for.
We are continuing to work with FedEx and will do everything we can to help get your shipment released and delivered as quickly as possible. Thank you again for your patience, and we're sorry for the disappointment this has caused.
My order was well packed however the…
My order was well packed however the time to ship a relatively simple order was too long.
It’s also frustrating to receive a form letter response to inquiries about shipping status.
26 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for taking the time to leave your feedback.
We're pleased to hear that your order arrived safely and was well packaged. However, we're sorry that the time taken to dispatch your order was longer than you expected.
We also appreciate your comments regarding the communication you received. While we try to respond to enquiries as quickly and consistently as possible, we understand that a more personalised update would have been appreciated.
Your feedback is important to us, and we'll take it on board as we continue to improve both our shipping process and customer communication. Thank you again for your comments, and we hope to provide you with a better experience in the future.
Great products ( movie memorabilia)
Great products ( movie memorabilia), and the service is always outstanding.
22 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you've had such a positive experience with both our movie memorabilia and our service. Your support means a great deal to the team, and we're thrilled to know we've been able to provide an outstanding experience.
We look forward to welcoming you back again soon!
Second item purchased from the Prop…
Second item purchased from the Prop store, cannot fault them at all, unique pieces and safe knowing they are all as advertised
19 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your wonderful review!
We're delighted to hear that you've had another great experience with us. It's fantastic to know that you value the unique pieces we offer and the confidence that comes with knowing every item is exactly as described.
We truly appreciate your continued support and look forward to helping you add to your collection again in the future.
Odpowiedź od Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you found the bidding process easy and that your item arrived safely. Our team takes great care when packing every order, so it's wonderful to know that this made a positive impression.
We really appreciate your feedback and hope to welcome you back for another auction soon.
Propstore is top notch, the best!
Love everything but two things. Buyers Premium is high and the slow shipping
I own a retail business and I ship alot. Same day shipping is a must with my company. I understand that props are more difficult to box and an auction ends in the same day. But, to take a month to ship something as small as my item is really odd to me. When it comes to items like this, efficient and safe shipping will keep your customers super happy. Love what you guys do though. Look forward to my next prop from you guys.
16 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear that you enjoy what we do and that you're already looking forward to your next Propstore purchase.
We also appreciate your comments regarding our Buyer's Premium and shipping times. As an auction house, every item goes through several post-sale processes before it can be dispatched, including payment processing, collection management and careful packing to ensure it arrives safely. We understand that, particularly for smaller/easier-to-pack items, the dispatch time can seem longer than expected, and we appreciate your patience.
Your feedback is incredibly valuable, and we'll be sure to share it with the team as we continue to review and improve our processes. Thank you again for your support, and we look forward to welcoming you back to a future auction.
Odpowiedź od Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you were pleased with both our communication and the items you received. It's always great to know that our team has helped make your experience a positive one.
We really appreciate your support and look forward to welcoming you back again soon.
GREAT transaction!!
GREAT transaction!! Once my order was shipped, it arrived VERY FAST and the packaging was GREAT!! Would DEFINITELY buy from again!! HIGHLY RECOMMEND!!
11 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your fantastic review!
We're thrilled to hear that you had such a positive experience with us. It's great to know your order arrived quickly once dispatched and that you were pleased with the packaging.
We really appreciate your recommendation and your support. We look forward to welcoming you back again for another auction in the future!
Was a great experience with Propstore!
Was a great experience with Propstore from start to finish. The auction process itself was enjoyable, with bidding being incredibly easy. Communication both during and after the auction was terrific, especially giving a second chance on lots that didn’t make their reserve amount. International shipping from the UK to the USA was very reasonably priced and quite fast considering how much effort was needed to package the goods before shipping could even occur. And speaking of packaging, the care that Propstore took in packaging some very fragile, very easy to damage, paper-based posters was fantastic! Very professional from start to finish. I’m looking forward to future auctions!
11 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you had a great experience with us from start to finish. It's fantastic to know that you enjoyed the auction process, found bidding easy, and that our team's communication helped make the experience even better.
We're also pleased that you were happy with the international shipping and the care taken when packaging your posters. Our team works hard to ensure every item is packed as safely and securely as possible, particularly fragile pieces, so it's great to hear that this was appreciated.
Thank you again for your kind words and your support. We look forward to welcoming you back to another Propstore auction soon!
Found a poster I was looking to own
Found a poster I was looking to own. Was the successful bidder. Had a number of communications with them and they were great and professional. Just a really terrific experience with propstore and their staff. Highly recommended.
11 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your wonderful review!
We're delighted to hear that you were able to add the poster you were looking for to your collection and that you had such a positive experience with our team. It's great to know that our communication and service met your expectations throughout the process.
We really appreciate your recommendation and your kind words. Thank you for your support, and we look forward to welcoming you back to another Propstore auction in the future.
Nice product and arranged shipping
Nice product and arranged shipping. Communication was excellent.
12 maja 2026
Odpowiedź od Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you were pleased with your item and that arranging shipping was a smooth experience. It's also wonderful to know that our communication throughout the process met your expectations.
We really appreciate your support and hope to welcome you back to another Propstore auction soon.
I bought a sword from the Beowulf TV…
I bought a sword from the Beowulf TV series, I had worked on the series as a security guard so it was nice to be able to own something from a program I had worked on
I was pleased when it arrived because it was in good condition considering it was 10 years old.
16 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for sharing your story and for your wonderful review!
We're delighted to hear that you were able to own a piece from a production you worked on. That must make the sword a particularly special addition to your collection.
It's also great to know that you were pleased with its condition when it arrived. We really appreciate your kind words and hope to welcome you back to another Propstore auction in the future.
Good Service!
Ease to bid, ease to pay, and prompt shipping from UK at reasonable price.
FYI, I’m biased toward the company.
5 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you found the bidding and payment process straightforward, and that your order arrived promptly. We always aim to make the auction experience as smooth and enjoyable as possible, while keeping shipping costs fair and competitive.
We really appreciate you taking the time to share your feedback and hope to welcome you back to another auction soon.
Film poster purchase at auction
I made my payment very easily over the phone and I received the poster very well packaged and in good time .
The condition of the poster was accurately described so no surprises when I received it , overall very happy with my purchase.
4 czerwca 2026
Odpowiedź od Propstore Ltd
Thank you for your wonderful review.
We're delighted to hear that the payment process was straightforward and that your poster arrived safely, well packaged, and in good time.
It's also great to know that the condition report accurately reflected the item's condition, allowing you to purchase with confidence and receive exactly what you expected.
Thank you for your support, and we're thrilled that you're happy with your purchase. We hope to welcome you back to another auction soon.
Requested Shipping Status (twice) on…
Requested Shipping Status (twice) on item purchased at Propstore Auction DTD 05/22/2026 purchase. Rec'd two blank auto replies with an Ad from Zendesk. FWD 3rd request 06-10-2026.
2 czerwca 2026
Odpowiedź od Propstore Ltd
Hello,
Thank you for your review. I'm sorry to hear that you were unable to see our previous emails.
Having reviewed the correspondence, I can see that my colleague replied on 28 May, just a few days after the auction. In her email, she explained that we were experiencing delays due to the completion of a particularly large auction and that we would do our best to process your order as quickly as possible.
That said, if those emails did not reach you, I completely understand why the lack of updates would have been frustrating.
After investigating further, it appears that the shipping cost for one of your items could not be calculated automatically due to its size. On occasion, our automated quoting system is unable to generate a shipping quote for larger items, which can, unfortunately, cause delays while a manual quotation is arranged. This appears to have been the reason for the delay in your case.
I can see that my colleague has since been in contact with you and that the shipping has now been arranged and paid for.
Your order has now been passed to our shipping team and will be dispatched shortly. Please keep an eye on your inbox for your tracking information, which will be sent as soon as your parcel is on its way.
Thank you for your patience, and we hope your item arrives safely and is enjoyed.
Friendly and helpful
20 maja 2026
Odpowiedź od Propstore Ltd
Thank you for your kind review.
We're pleased to hear that you found our team friendly and helpful. Providing excellent customer service is something we take great pride in, so it's wonderful to know that your experience reflected that.
We appreciate your feedback and hope to welcome you back to another auction soon.
Fast response and great service
Very good and fast response. Very much appreciated service in general.
21 maja 2026
Odpowiedź od Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you were happy with the service you received and that our team was able to respond quickly to your queries. Providing helpful and efficient customer service is very important to us, so it's wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and hope to welcome you back to another auction soon.
Fantastic.
Fantastic … Everything about PropStore is for me perfect. From buying to delivery it’s first class all the way.
5 sierpnia 2025
Odpowiedź od Propstore Ltd
Thank you so much for your fantastic review.
We're delighted to hear that your experience was first class from start to finish. It's wonderful to know that everything from the bidding and purchasing process through to delivery met your expectations.
Your kind words mean a great deal to the whole team, and we're grateful for your continued support. We look forward to welcoming you back to another auction soon.
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