We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej
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As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej
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The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej
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Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej
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Informacje dotyczące firmy
O Propstore Ltd
Napisane przez firmę
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Dane kontaktowe
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Zjednoczone Królestwo
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,5
Doskonała
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A very professional service
1 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, Thank you for writing your review today. Very kind words :)
The best in the business!
Professional and friendly customer service. The Propstore made consigning with them a breeze.
14 listopada 2024
Odpowiedź od Propstore Ltd
Hello, Thank you for writing your review today. Very kind words :)
They did exactly what they said they…
They did exactly what they said they were going to do.
4 listopada 2024
Odpowiedź od Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
Great company to deal with
Great company to deal with. Very helpful and extremely knowledgeable. Will be using them again for sure. 👍
14 listopada 2024
Odpowiedź od Propstore Ltd
Hello, thank you for writing a review today, we really appreicate it and look forward to the next time :)
Very efficient
Very efficient. Was kept informed throughout and it was completely stress free! Thank you PropStore!!
3 stycznia 2025
Odpowiedź od Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
You Know Their Name, Now Learn Their Number!
I have dealt with Propstore.Com since 2001 both as a customer, consignor and advisor and have seen them grow from small acorns to the international success they are today. With Propstore you will be able to secure that special unique something from the worlds of film, television and now music. Their importance as a brand leader has been recognised by them receiving The Queen’s and now The King’s award for Industry which is an incredible achievement for a team which started off with an office with an adjoining warehouse with just Stephen, Tim and if I recall correctly Mrs Lane herself? The thing which shines out for me is the personal touch from Stephen, Tim and the team so if you are buying, selling or just browsing? Give Propstore a call 👍
14 listopada 2024
Odpowiedź od Propstore Ltd
Hello, Thank you so much for your very kind words. We appreciate it and look forward to working with you in the future :)
My first auction piece with prop…
My first auction piece with prop store........and I'm reasonably happy with how things went.
Communication could be improved did have to chase a fair bit.
Shall be coming back though to bring more things to sell, always tricky the first time around.
3 stycznia 2025
Odpowiedź od Propstore Ltd
Hello, Thank you for your review.
We do appreicate that during busy periods our comunication could be better, that is fair. I do apologise for any inconvenience caused.
I do hope you enjoyed your first purchase overall though :)
Brilliant Company to deal with
Brilliant Company to deal with, extremely efficient, very trustworthy and economical
3 stycznia 2025
Odpowiedź od Propstore Ltd
Hello, thank you for reviewing us today. We appreciate your kind words :)
Odpowiedź od Propstore Ltd
Thank you for your review :)
Experienced and efficient auction house
Experienced auctioneer. Good service and communication levels throughout transaction. All sold too.
30 listopada 2024
Odpowiedź od Propstore Ltd
Hello, thank you for your review. You know where to find us if you have any more :)
Upset is an understatement
First off just want to say that I have bought from propstore a few times before and have never had any issues with them. This auction seemed no different. Everything went smooth and they helped work out a payment issues I was having. But after that is where things went downhill. First it took them over a month to ship the item. I would inquire every week or two on the status and was always told we are backed up give us time. Ok no worries I get that just had an auction. But then I saw they had another auction. Which seems reckless to add more items to ship if you haven’t caught up on the other items. Few weeks after that I saw a notification for another auction. So that’s when I sent an email about how it has now been over a month since I paid for my item and still nothing on the shipping side. The next day I received an email stating that my item had shipped and gave me a tracking number. This was approximately 2 weeks ago. It has been sitting in customs for over 10 days now. They did not supply all the paperwork to customs so it will not be shipped to me until all the paperwork is provided. I have reached out to them again on email and have received no reply. I understand that it is the holidays so will reach out again next week. But I can’t help feeling this is intentional after I sent the email expressing how I upset I was with their company. Hopefully this is resolved soon. I gave them 2 stars because in the beginning they were helpful, now not so much.
20 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, Thank you for writing a review.
I am sorry to learn that you were having issues with our service, this is not the high standards that we strive for.
There are a lot of orders immediatly after the Auction which can cause some delay in the shipping department. Many of the items require specilist packaging and can take time to pack the right way. We do our best to pack all items as diligently as possible without sacrificing quality of work.
Often packages get stopped to ask for a 5106 form from the customer to import the package into the country. They do send this by docusign to the email that we supply them. Our agents can always reach out to FedEx to assist in this. You can contact us on support@propstore.com or call us in the UK at +44 (0)1949766485.
I do hope that the you recieved your items in good condition and you are happy with your purchase :)
Plus:
Plus:
Good and very reactive customer service
Clear and transparant bidding process
Min:
Relatively slow shipping process
Unforseen fees for customs when shipping
17 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, Thank you for your kind review. We are glad you are happy with your purchase and our customer service. We completely understand where you are coming from with the slow shipping times. We are doing everything we can to speed up the process without sacrificing the quality of work :)
Great customer service and a tremendous…
Great customer service and a tremendous selection of items to bid on!
18 grudnia 2024
Odpowiedź od Propstore Ltd
Thank you do much for your review today, we really appreciate it :)
Odpowiedź od Propstore Ltd
Thank you, for taking the time to review us today. Wishing you a wonderful new year :)
Easy to deal with
Easy to deal with. Quick response to communications. Packaging always first class.
17 grudnia 2024
Odpowiedź od Propstore Ltd
Thank you for your kind words, we really appreciate it. Have a wonderful new year :)
The way to buy an object was great
The way to buy an object was great, but the delivery was way to long, more than 1 month. When you send an email for info you receive a standard mail....
19 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, thank you for your review today. We are gald you are happy with your order, I trust your items arrived in perfect condition. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work. I would also reccomend reaching out to us by phone for the quickest update reagrding your order on 01494766485 (UK office).
Not happy with delivery ( length of…
Not happy with delivery ( length of time it takes to receive items)
1 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, thank you for taking the time to review us today.
We are gald you are happy with your order. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work.
We are of course open for collections all year round as well, we are more then happy to refund any shipping fees if you choose to come by and collect it yourself. We would only need a days notice.
We do appreciate your patience with us and hope you had a lovely new year :)
Odpowiedź od Propstore Ltd
Hello, thank you for your kind words, we appreciate you taking the time to review us today :)
Good communication
Good communication, and superbly packaged delivery. Would not hesitate to recommend
20 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, thank you for reviewing us today. We really appreciate you taking the time to do so. We hope you have a wonderful new year.
The last few times I have bought…
The last few times I have bought something over the last few months I have had many problems with Propstore, the shipping times are excessively long (always more than a month) and I always have to insist a thousand times to make the shipment or they forget completely. In addition, they do not always respond to emails and when they do it is to give excuses but without solving the problems.
20 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, thank you for your review.
We appreciate every review, good or bad, so we know what we are doing right and what we can do better.
You are right, the shipping wait can sometimes take a while. Our shipping team has been working tirelessly to get as many orders out the door before Christmas without sacrificing the quality of work. As I am sure you are aware, packaging fragile collectables can take time, so we appreciate your patience.
I am sorry to hear that we have not responded to you in a timely manner. The quickest way to reach one of our agents is by telephone on (+44) 1949766485 for the UK office or +1 818 727 7829 for the US office, we are more than happy to speak with you regarding any queries.
I can see that your order has not yet been delivered, as FedEx has tried to deliver this a few times. I will try and call you to discuss in person offline :)
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