We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej
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The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej
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Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej
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Informacje dotyczące firmy
O Propstore Ltd
Napisane przez firmę
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Dane kontaktowe
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Zjednoczone Królestwo
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,5
Doskonała
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company to do business with.
Great company to do business with. Five stars given gladly to the Propstore team. Communication and customer care were first class. Highly recommended.
12 marca 2025
Odpowiedź od Propstore Ltd
Thank you again for your support and for being a valued part of the Propstore community. We look forward to serving you again in the future!
Purchase of original Film Memorabilia
Great communication and very very secure tracking packaging and delivery.
Excellent all round.
14 marca 2025
Odpowiedź od Propstore Ltd
Thank you for your kind review, we truly appreciate your support!
Propstore one of the best for the hobby
Propstore is a trusted seller and a reliable company. There are doing this busines since the 90's and are improving their services since then.
10 marca 2025
Odpowiedź od Propstore Ltd
Thank you so much for your kind words; we really appreciate it :)
Adam and Vincenf were excellent.He…
Adam and Vincent were excellent.He answered all my shipping questions promptly and really made it his business to help me out!
Thanks Propstore!
12 marca 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you for the review. We will pass on your kind words to the team!
Odpowiedź od Propstore Ltd
Thank you for your kind words. We look forward to helping you again on your collectibles journey!
Great customer service
Great customer service, quick shipping with great packaging. I've had a really solid experience the last couple of times I've bought from Propstore- both direct purchases and through auctions. I will happily keep doing so. Love your work
26 lutego 2025
Odpowiedź od Propstore Ltd
Thank you for your review today! We are glad that you are happy with our service :)
My experience with prop store was…
My experience with prop store was fantastic great item I bought superb service and outstanding packaging on delivery would recomend to anyone
19 lutego 2025
Odpowiedź od Propstore Ltd
Hello, thank you very much for your kind review today :)
I would wish that there are more…
I would wish that there are more shipping companies to choose from and not only FedEx .
19 lutego 2025
Odpowiedź od Propstore Ltd
Hello,
Thank you for your review; I trust that you are happy with your items.
We tend to use FedEx for shipments because they are a premium service and the best in the world at shipping the types of items that we sell. They also have end-to-end tracking, which is a big must for us as we ship all over the world.
However, If you would like to explore other options the Propstore team will always try and find you an alternative shipping quote if requested.
You can do this by emailing us at Support@propstore.com for more information :)
An earlier email on order status...
An earlier email on when the order would be ready would be welcome. 7 days between order and next update. But excellent service overall.
13 stycznia 2025
Odpowiedź od Propstore Ltd
Hello, Thank you for your kind words and review. We hear you in regards to the status updates, we are working on a solution :)
Above And Beyond Customer Service
Despite being their busiest year-end crunch time, the Customer Service team went above-and-beyond to expedite and ship an item overseas for an extremely special family gift. Thanks to their efforts, it (miraculously) arrived in time and saved our Holiday celebration. I'll be forever grateful for their efforts.
22 grudnia 2024
Odpowiedź od Propstore Ltd
Hello, Thank you very much for your kind words. We are very happy that we were able to provide you and your family your special Christmas gift :)
Communiation is key.
10 stycznia 2025
Odpowiedź od Propstore Ltd
Thank you for your review, and we hope you enjoy your new purchase :)
Satisfied Overall. Learned Lessons in Absentee Bidding.
Purchased an item via their London auction in November 2024 and received the item January 16th. Satisfied with the process overall. My only word of caution is with using the max absentee bid option because I'm fairly certain they up-bid my item with fake bids to reach my maximum and make the most amount of money. Lesson learned for the next one, but makes me feel like I overpaid and was scammed a little bit. Overall though, they are a respected dealer in the prop space and I would just bid in a live auction or use their store in the future.
3 stycznia 2025
Odpowiedź od Propstore Ltd
I can assure you that there is no scamming, with the bidding rules explained in the terms and conditions. There are strict rules and regulations that govern auction house procedures and how different methods of bidding interact with each other, and we always strive to be transparent.
From the details in your review, there are a couple of scenarios that potentially played out:
- After you set your max bid on the lot, another bidder came in with their own max bid or offline bid. Competing max bids can make the winning bid jump up multiple increments in succession.
- Your initial bid may have been the top bid and winning, but was below the reserve price set with our seller and therefore would not have won the lot if the auction finished then (the reserve amount is not public, but will never be higher than the low estimate). When you subsequently placed your max bid, this was above the reserve – and our system would then take the bidding up to the reserve price, which may have been your max bid. Also to note, we never raise reserves after the auction has launched for bidding.
A Breeze
I recently sold some items through propstore and it was a breeze from start to finish.
1 listopada 2024
Odpowiedź od Propstore Ltd
Thank you for your review, we try our best to make the whole process as easy as possible :)
Excellent!
I have bought and sold with Propstore and can only say good words about them. Highly professional.
10 stycznia 2025
Odpowiedź od Propstore Ltd
Thank you very much for your review, we try and make the whole process as easy as possible for our clients :)
Odpowiedź od Propstore Ltd
Thank you for your review!
The passion and knowledge
The passion, the knowledge, and infinite attention to detail, set these guys apart.
The whole team at propstore are a pleasure to deal with.
17 listopada 2024
Odpowiedź od Propstore Ltd
Thank you for your kind words, we hope you have had only the best experience with us :)
Odpowiedź od Propstore Ltd
Thank you for your kind review, we really appreciate it :)
First-Time Winner, Satisfied Buyer
Mostly I'm happy to have gotten the items safely in hand. As a newcomer to the whole process it would have been great to get a little more detail up front about just how long the validation and packaging process takes. I was expecting to receive things much sooner but once I adjusted my expectations all was well.
2 stycznia 2025
Odpowiedź od Propstore Ltd
Thank you for your review. You are right; the shipping process can take time. We do want to make sure that everything is packed correctly and that we don't make mistakes by rushing. We are working on making this part of the process a bit quicker :)
Perfect
Perfect! They were there to answer my questions, the sending was perfect, zero problems with Propstore, they are professionnals from A to Z
2 stycznia 2025
Odpowiedź od Propstore Ltd
Thank you for your review; we really appreciate your kind words :)
Having the reach to worldwide buyers
7 stycznia 2025
Odpowiedź od Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
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