We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Zobacz więcej
Reakcja na opinię
The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an... Zobacz więcej
Reakcja na opinię
Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do en... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Propstore Ltd
Napisane przez firmę
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Dane kontaktowe
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Zjednoczone Królestwo
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,5
Doskonała
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Propstore Ltd
Thank you so much for your kind words and for sharing your experience with the Barre Wonka chocolat! We're thrilled to hear that you’re happy with your purchase and our service. Your recommendation means a lot to us, and we hope to welcome you back to Propstore again soon!
Excellent Auction Experience
I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped from the UK to the USA, arrived the next day after being shipped and was received in perfect condition. I would not hesitate to purchase another item from Propstore.
13 sierpnia 2025
Odpowiedź od Propstore Ltd
Thank you for taking the time to share your experience! We’re so glad to hear that registering and bidding was seamless for you, and that your item arrived so quickly and in perfect condition. It’s wonderful to know your first experience with Propstore was a positive one. We truly appreciate your trust and look forward to welcoming you back for future auctions!
Do not trust Propstore's listings
Do not trust Propstore's listings on Liveauctioneers - they misrepresented the quality of a vintage movie poster in their listing photo and description on Liveauctioneers and when confronted blamed Liveauctioneers for the lower resolution photo of their Liveauctioneers listing page - leaving me to have to pay to have the poster properly restored.
7 marca 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you for sharing your feedback. We’d like to clarify that all of our items are photographed and described with care on our own platform, where the full-resolution images and detailed condition reports are always available. Unfortunately, third-party platforms such as LiveAuctioneers compress images, which can affect how details appear. We encourage all bidders to review listings directly through Propstore for the most accurate representation. That said, we regret any frustration this caused and appreciate the opportunity to address the concern.
Their support staff went above and…
Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature they have to navigate the payment processing with ease.
After the payment went through there was just a slight delay in getting my item shipped, it was diverted to the back of the queue as my bank caused the snarl. Once it was sorted, it was shipped an delivered in a timely manner and was wonderfully packaged to prevent any damage to it.
3 sierpnia 2025
Odpowiedź od Propstore Ltd
Thank you so much for sharing your experience! We’re delighted to hear that our support team was able to assist you through the payment process and provide the patience and guidance you needed. We truly appreciate your understanding regarding the slight delay, and we’re glad everything was resolved smoothly. It’s wonderful to know your item arrived safely and well-packaged. Your kind words mean a lot to us, and we look forward to serving you again in the future!
Super rude customer service for a lost…
Super rude customer service for a lost package they labeled wrong. Still hasn’t show up. If I could upload photos I would denying it was labeled wrong denying it was lost and trying to blame a return customers who has spent 10’s of thousands of dollars through the propstore.
16 lipca 2025
Odpowiedź od Propstore Ltd
Hi Hugh,
We are aware of the issue with your shipment and continue to investigate with our shipping company as a matter of urgency. We will continue to keep you informed with any information as soon as we have it.
Kind Regards
Propstore Team
Excellent service and friendly staff
Excellent service and friendly staff! They packaged and shipped my prop very prompt. Would recommend to anyone!
9 czerwca 2025
Odpowiedź od Propstore Ltd
Thank you so much for your lovely message! We're absolutely delighted you had a great time exploring our movie prop collection. Your encouragement means everything to us, and we can't wait to welcome you back again soon!
Odpowiedź od Propstore Ltd
Thanks so much for your kind words! We're thrilled you enjoyed our collection of movie props. Your support means the world to us, and we look forward to welcoming you back soon!
Wow!
Massive thanks to Graham for a special tour of the Propstore on Friday. Treats and surprises around every corner from all over time and space - what an incredible collection of props! Loved it all.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you so much for your wonderful feedback! We're delighted to hear you had such a great time on the tour — Graham will be thrilled to know he made it extra special for you. It’s always a pleasure to share the magic of our collection, and we're so glad you enjoyed the journey through time and space! Hope to welcome you back again soon!
Odpowiedź od Propstore Ltd
Thank you for the kind words! We’re so glad you enjoyed our selection of movie props. We truly appreciate your support and hope to see you again soon!
Absolute joy to deal with!
Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with.
They have the best customer service out there. Ryan has been great to deal with on my most recent purchase and the lovely people in the UK office who helped organise some sales for me were excellent.
Everyone here is an absolute joy to deal with.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you so much for your kind words! We're absolutely thrilled to hear that you've had such positive experiences with us, both as a buyer and a seller. It means a lot to know that both teams were able to support you so well.
We're incredibly grateful for your continued trust and support, and we look forward to helping you with many more pieces of memorabilia in the future.
Review
Great auction. There is just one thing I will criticize; some damage on the props was not seen in the pictures.
28 maja 2025
Everything was shipped safely and well…
Everything was shipped safely and well packaged... communication was as always on top
3 czerwca 2025
Odpowiedź od Propstore Ltd
Thank you! We're glad to hear everything arrived safely and that communication met your expectations. We really appreciate your continued support!
Odpowiedź od Propstore Ltd
Thank you! We're glad you were pleased and appreciate your feedback!
Simply the best!
An amazing company that delivers an incredible service! Not only have I had the pleasure of taking part in a number of Propstore's wonderful auctions of movie memorabilia but, upon purchasing various items, I've always received top-class post sale assistance from everyone in the team. I'd like to give a special shout out and thanks to Mark Hochman too for his kind assistance (and sharing his wealth of knowledge) when it comes to vintage movie posters!
9 maja 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you so much for your amazing feedback! We're delighted you've had such great experiences with our auctions and post-sale service. A big thank you from all of us—and especially from Mark—for your kind words and continued support!
The customer service is what will keep…
The customer service is what will keep me coming back. It truly was unlike any other company I've delt with. Their packing of lots were top tier.
16 maja 2025
Odpowiedź od Propstore Ltd
Thank you so much! We're thrilled to hear our customer service and packing stood out to you. We truly appreciate your support and look forward to having you back!
Propstore tour
Visited the propstore for a tour, Very nice welcome from Jamie and was shown around by Graham and Matt who were very friendly and knowledgeable. Well worth a visit and would highly recommend it.
Mark Robbins
22 maja 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit to the Propstore and that Jamie, Graham, and Matt helped make your experience a memorable one. We’ll be sure to pass along your lovely feedback to them. We really appreciate the recommendation and hope to welcome you back again soon!
Excellent experience
My item was very well packaged and arrived on time and in excellent shape. Questions were promptly answered. All in all a very pleasant shopping experience that is tailored to the rarity of the items.
28 lutego 2025
Odpowiedź od Propstore Ltd
Thank you so much for your kind words! We're delighted to hear that your item arrived safely and on time. Our top priority is providing excellent service and ensuring a smooth shopping experience—especially for rare items. We truly appreciate your support and look forward to serving you again in the future!
Odpowiedź od Propstore Ltd
Thank you for your review; we always appreciate your feedback :)
Awesome
Got a rather affordable item, but the packaging was godlike nonetheless. Shipping was fast, handling took some days. Item price was reduced by UK VAT because of international order.
17 marca 2025
Odpowiedź od Propstore Ltd
Thank you for your review! We're glad you found the packaging impressive and that your order arrived quickly!
Not impressed,.
Not impressed,.. the bidding process is confusing. When you going into the live auction you see a tab that says login to bid,.. you do and then the tab changes to purple and says bid now. When you go on eBay and hit bid now a screen pops up and asks for the dollar amount. This company doesn’t do that, when you hit bid now, it doesn’t work,… you are just supposed to know that they want you to use the box to the left of the bid now tab to but a $ amount in and THEN hit bid now. I guess your just supposed to know this, even if you never bid before. This is opposite of how eBay does it and when your item is live you don’t have time to realize something is wrong. If you hit the bid now without put in A $ value , you should have a error message alerting you ,it doesn’t. The bids keep going up and you keep hitting bid now , eventually the bids quit going up and it says that the internet bidder is winning,.. so you think that’s you. It’s not and they don’t indicate which internet bidder is winning, they is usually more than one. But the time you realize how there screwed up system works,.. it’s to late, the auction is over and someone who bid less than what you were willing to pay has won. No messages to alert you that a error was made, no distinction between internet bids to let multiple internet bidders know who is winning. Even one of there customer service employees said after you hit bid now that a box should pop up for you to put a $amount in. What a waste of time.
26 marca 2025
Opinia niezależna
Odpowiedź od Propstore Ltd
Hello,
I'm really sorry to hear that you had some trouble with the auction platform. I’d love to help clear up any confusion and make sure you have the best possible experience with us!
I can see that you successfully placed a few bids on this item. Just to clarify, when the bid is with you, the 'bid' button is greyed out, meaning you don’t need to bid again unless someone else places a higher bid. At that point, the button will turn purple, allowing you to bid again if you choose to. You can also track all bidding activity just above the live auctioneer window, where you'll see a breakdown of bids in real-time.
If online bidding isn’t working for you or you’d prefer a different method, we offer several alternatives:
📞 Phone Bidding – A member of our team can call you when your lot is up and place bids on your behalf.
✉️ Absentee Bidding – You can set a maximum bid in advance, and the system will bid automatically for you up to that amount.
🏛 In-Person Bidding – If it's an in-person auction, you’re always welcome to attend and bid live!
We just ask for a little advance notice to arrange these options, so if you’re interested, please reach out a few days before the auction.
If you have any further questions, feel free to email us at Support@propstore.com or call us at +1 818 727 7829 (US) or +44 (0)1494 766485 (UK).
Thanks for reaching out, and I hope we can assist you with your future bids! 😊
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.