Our hotel locations and restaurants were excellent. Our guide Emma went above and beyond to make our experience amazing. She thought of every small detail to make our kids see and enjoy the beauty of... Zobacz więcej
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Zobacz, co mówią recenzenci
For our first trip in four years, Prométour did an amazing job planning and executing our tour. As to be expected, there was some bumps in the road but they were very responsive and our tour guide wa... Zobacz więcej
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This tour kept the middle school students engaged and entertained. The restaurants were excellent and the hotel was also better than expected. Our tour guide was very knowledgeable and was very much i... Zobacz więcej
A few weeks ago, myself and 13 others joined Prométour on a trip to France that far exceeded our expectations. From Paris to Nice to Monaco, we experienced French culture at its finest through extraor... Zobacz więcej
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Informacje dotyczące firmy
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Napisane przez firmę
Prométour is one of the most highly regarded companies in educational tours. We design customized tours to help each and every group get the most out of their educational travel experience.
Dane kontaktowe
152 Notre Dame E, H2Y 3P6, Montreal, Kanada
- 1-800-304-9446
- info@prometour.com
- prometour.com
4,8
Doskonała
676 recenzji
Zaprasza klientów do wystawiania recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our trip and guide were amazing
Our trip and guide were amazing. The only reason that I gave a 4/5 star is in regards to meals. The meals were great for us adults but I think with picky teenagers, a selection between 2 meals would have been better. The students indicated if they had allergies or the like, but some were just picky and hardly ate anything. If they had a choice between 2 items, it would of decreased the odds of not liking something. Also the first hotel had an EXTREMELY tiny bathroom and shower. It was very hard to even turn around in the shower.
22 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Danielle,
Thank you for sharing your feedback.
We are happy to hear that the guide and over all trip was a great experience!
We appreciate you taking the time to let us know areas we can improve on. As a tour company, we value your feedback and are always looking for improvements to offer you the best experience possible.
Sincerely,
Prometour Team
My daughter had a great experience
My daughter had a great experience. She really enjoyed both of her tour guides and all of the things that were planned as a part of her trip
4 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Sarah,
We appreciate you taking the time to share your daughter's positive feedback!
Sincerely,
Prometour Team
Our tour guide
Our tour guide, Sylive, made all the difference. We were a small group, and she was able to adjust things according to the weather, fatigue level of the group, etc. She provided excellent driving and parking information for the bus driver. She treated the students with respect and warmth. She truly encouraged and validated their efforts at speaking French. It is a trip that they will remember for a lifetime. The interactive experiences were also a highlight as well as the shopping in Underground City in Montreal and Rue St Paul in Quebec City. The students also loved the maple taffy!
8 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Yvonne Stoops,
Thank you for your feedback!
We are so happy to hear that Sylvie was a fundamental part on a positive experience for you and the group! At Prometour, we always aspire to go above and beyond for all our trips.
We look forward to continue working together and offering memorable trips full of great experiences for everyone!
Sincerely
Prometour Team
Max and Chico are the best
I loved our tour guide Max and our bus driver Chico couldn’t have been better. I honestly think we hit the jackpot for tour guides and am so happy we did. I loved every activity we did throughout our trip. I will say though more downtime at the hotel would’ve been nice though. Some time to relax instead of just go go go would’ve been nice. That being said though everything else was absolutely amazing and I can’t tell you enough how great both Max and Chico were throughout
6 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Ryan,
Thank you for taking the time to share your experience with us!
We're so happy to hear about the positive impact that tour director, Max, and your driver, Chico, had in making your trip enjoyable! It sounds like you had an excellent and memorable trip!
We appreciate all your feedback and are always looking to improve our trips for our groups.
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
Sylvie made it engaging
16 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for sharing your positive feedback about Sylvie with us! We're happy to hear that she made the trip engaging.
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
The entire trip was excellent
The entire trip was excellent. We all loved Sylvie our tour guide and Prometour did an excellent job selecting a program catered especially to the needs of our students. Everyone had so much fun and learned so much on this great trip. Merci mille fois Prometour!!
16 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Tom,
Thank you for sharing your feedback with us!
It sounds like you had an excellent time and we're very pleased to hear that you loved your itinerary!
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
SYLVIE WAS GREAT
SYLVIE WAS GREAT. Many museums and great experiences to learn and have fun.
16 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for sharing your feedback with us!
It sounds like you had a memorable experience! We're happy to hear that you enjoyed the museums and found them to be educational and fun.
We're very pleased to hear that Sylvie had such a positive impact on your trip!
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
I felt the communication was lacking
I felt the communication was lacking. Things we were told in the beginning changed. Had I known how disorganized this trip was going to be, we would have gone a different route.
2 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to share your experience. Your feedback is valuable to us, we will definitely take your comments into consideration for future trips.
We try to keep our groups informed of changes before a trip departs, however changes can occur due to an activity not being available, or a last-minute closure that requires for an adjustment onsite while the group is travelling.
Thank you again for your feedback, and for travelling with Prométour!
Sincerely,
Prométour Team
Au Québec il y a des gens qui parlent/comprennent le français seulement !
Le tout commence avec la communication ! J'ai déjà adressé la question:pourquoi on est servi seulement en anglais, même pour les détails importants des contrats? Votre réponse: parce que ....
11 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Cher Ghita,
Nous nous excusons sincèrement de ne pas avoir répondu à vos attentes.
La satisfaction de nos clients est une valeur fondamentale pour notre entreprise.
Prométour peut servir tous ses clients en anglais et en français.
Pour toute documentation, facturation, ou assistance liée à votre voyage, nous serons heureux de vous aider dans la langue de votre choix.
Nous vous remercions d'avoir choisi de voyager avec Prométour.
Cordialement,
L'Équipe Prométour
So so
The bus was great. Please make people aware of schedule changes. Would love to have the option to chose what we eat.
28 marca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to share your feedback. We appreciate all your comments and are always looking for ways to improve our trips for our groups.
Thank you for choosing Prométour, we hope to see you travel with us again!
Sincerely,
Prométour Team
My daughter really bonded with the tour…
My daughter really bonded with the tour guide and it enhanced an already wonderful experience!
2 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
It sounds like your daughter had an incredible experience! Thank you for your feedback and choosing to travel with Prométour.
We look forward to the next travel adventure with you!
Sincerely,
Prométour Team
Not the trip for someone with celiac
My daughter enjoyed the itinerary and the guide who worked with her group, but the food was not acceptable. She has celiac disease and we were told this would not be a problem, it was. She did not receive a meal on the flight over and then was given very few options once in France. The meals she received were very bland and repetitive. It’s a shame that she and her classmate who is also gluten free were unable to enjoy their meals.
2 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Mary,
Thank you for sharing your experience! It's fantastic to hear that your daughter enjoyed the itinerary for France.
Your feedback regarding the meals is valuable, and we appreciate you sharing your thoughts with us. All dietary needs in your online profile are communicated with restaurants prior to travel.
We will definitely take your comments into consideration for future trips, we hope to provide a wider variety of food options that accommodate different dietary needs and preferences.
Thank you again for sharing your feedback, we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
Amazing Costa Rica Cultural Experience
Our tour guide, Max and our driver went out of their way to make our trip safe and enjoyable. I enjoyed learning about the banana, coffee, coca, and pineapple plantations. The water fall and volcano were amazing. The cooking experiences lacked the cultural element and hands on component.
21 marca 2024
Odpowiedź od Prométour Educational Tours
Dear Steve,
Thank you for taking the time to share your experience in Costa Rica!
We're so happy to hear about the positive impact that Max and your driver had in making your trip enjoyable!
We appreciate all your feedback and are always looking to improve our trips for our groups.
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
Beautiful scenery and Max our tour…
Beautiful scenery and Max our tour guide was great. Very nice guy and fun.
2 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Karlee,
Thank you for taking the time to share your experience!
It's fantastic to hear that Max had such a positive impact on your trip!
Thank you again for choosing Prométour and we hope to see you travelling with us again soon!
Sincerely,
Prométour Team
Buyer beware
Buyer beware: the price can change at any time. They want a $35 fee to pay a $30 bill. I will also add that they tried to get this review taken down by claiming it was against Trust Pilot guidelines. Again, we were paid in full a month ago, and then all of a sudden, we and other parents owed another $30. Any alternative way to pay would have also incurred charges. Prometour set a price, which we paid in full, but then, with one month before the trip, Prometour changed that price and we were no longer paid in full.
23 marca 2024
Opinia niezależna
Odpowiedź od Prométour Educational Tours
Dear George,
Thank you for sharing your feedback with us.
All the costs, fees, inclusions, and exclusions are clearly stipulated on the trip brochure, Terms and Conditions and online account which you always have access to.
As explained, any payment fees incurred in addition to your package price is a fee from your financial institution or credit card company, not from Prométour.
It is important to note that Prométour did offer a number of payment solutions for you, which would not incur additional charges from your banking institution or credit cards.
Prométour values honesty and transparency. We take pride in the open communication we offer, families, travellers and all parties involved with the planning and execution of these trips.
Sincerely,
Prométour Team
Odpowiedź od Prométour Educational Tours
Dear Leo,
We're so happy to hear that your Tour Guides in Madrid and Paris left a positive impact !
Thank you for your feedback and choosing to travel with Prométour. We look forward to the next travel adventure with you !
Sincerely,
Prométour Team
Wonderful way to spend break!
Paris was so so much fun, the time was spent very effectively using all the time to explore and learn about culture and history! Wonderful immersion in both Madrid and Paris, unfortunately our guide in Madrid did not seem to like the group at all and proved irritable and harsh. The guide in Paris, Fabian, was very helpful and kind to us as a whole and made the second half of our trip memorable and improved the overall mood from our last guide!
20 marca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to share your experience in Madrid and Paris!
It's wonderful to hear that you enjoyed learning about the culture and history of these two destinations. It sounds like it was a memorable trip and we're so happy to hear about the positive impact Fabien had !
We appreciate all the feedback and are always looking to improve our trips for our groups.
Thank you again for choosing to travel with Prométour and we hope to see you again soon!
Sincerely,
Prométour Team
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to share your experience!
We're so happy to hear that everything was perfect, it sounds like it was a memorable trip!
Thank you again for choosing to travel with Prométour and we hope to see you again soon!
Sincerely,
Prométour Team
Tour was well organized
Tour was well organized. We were able to do a lot of great activities around Quebec City in a short period of time (tour started Thursday and ended Sunday). Good mix of fun, historical and educational activities. The food was very good. The hotel (Chateau Frontenac) was amazing!
3 marca 2024
Odpowiedź od Prométour Educational Tours
Dear Justin,
Thank you for taking the time to share your experience in Quebec City!
It's wonderful to hear that all the activities were well balanced, enjoyable, and educational. It sounds like it was a memorable trip!
Thank you again for choosing to travel with Prométour and we hope to see you again soon!
Sincerely,
Prométour Team
Payments were so easy and the kids had…
Payments were so easy and the kids had an amazing trip! Thank you for a seamless experience!
5 marca 2024
Odpowiedź od Prométour Educational Tours
Dear Kristen,
Thank you for taking the time to share your experience!
We are delighted to hear that everything went smoothly and that the kids had an amazing trip.
Thank you for choosing to travel with Prométour; we look foward to serving you again in the future.
Sincerely,
Prométour Team
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