Our hotel locations and restaurants were excellent. Our guide Emma went above and beyond to make our experience amazing. She thought of every small detail to make our kids see and enjoy the beauty of... Zobacz więcej
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For our first trip in four years, Prométour did an amazing job planning and executing our tour. As to be expected, there was some bumps in the road but they were very responsive and our tour guide wa... Zobacz więcej
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This tour kept the middle school students engaged and entertained. The restaurants were excellent and the hotel was also better than expected. Our tour guide was very knowledgeable and was very much i... Zobacz więcej
A few weeks ago, myself and 13 others joined Prométour on a trip to France that far exceeded our expectations. From Paris to Nice to Monaco, we experienced French culture at its finest through extraor... Zobacz więcej
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Napisane przez firmę
Prométour is one of the most highly regarded companies in educational tours. We design customized tours to help each and every group get the most out of their educational travel experience.
Dane kontaktowe
152 Notre Dame E, H2Y 3P6, Montreal, Kanada
- 1-800-304-9446
- info@prometour.com
- prometour.com
4,8
Doskonała
676 recenzji
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Paris - would highly recommend!
Our tour guide, Martine was amazing. She led us around the city all week and taught the kids how to read the subway signs to know where to go.
If our group was running behind (hard to organize 28 people) she was able to adjust the schedule to fit everything in.
Stricter meeting times would have been helpful. A full day's review of the itinerary and when/where meals are would have been helpful. Also asking everyone to do bathroom breaks on their own time would have saved the group from waiting.
5 lipca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for your valuable feedback regarding your recent tour with us! We are delighted to hear that Martine made your experience enjoyable and memorable with her expertise and flexibility.
We hope to welcome you back on another tour soon!
Yours in service,
Prométour Educational Tours
My daughter loved going to France and…
My daughter loved going to France and saw so much. She however was disappointed in not getting to go into the Eiffel Tower, not seeing the Mona Lisa and especially the food choices made by the guide.
11 czerwca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer.
Thank you for sharing your feedback about your daughter's recent trip to France with us. We're delighted to hear that she loved the experience overall and had the opportunity to see so much of the country.
However, we understand her disappointment regarding not being able to go into the Eiffel Tower, not seeing the Mona Lisa, and being dissatisfied with the food choices provided by the guide. We sincerely apologize for these shortcomings and understand how important these aspects are to fully enjoying a trip.
Your feedback helps us improve our services, and we appreciate your understanding. If there are any further details you would like to discuss or if there's anything else we can do to assist, please don't hesitate to reach out.
Thank you for choosing us for your daughter's travel experience. We hope to have the opportunity to better serve you in the future.
Yours in service,
Prométour Educational Tours
Excellent tour director, poor itinerary and info from travel company
Our tour director Carlos was awesome, as were the bus drivers we had throughout the week.
Prometour could have done a better job of explaining the itinerary and packing needs. The caves were quite unsafe, trudging through filthy water with bat droppings. The clothing worn in the caves should have been thrown out and we were not well prepared from the generic packing list given by Prometour. Several of our students are currently very sick with unknown viruses (fever, chills, intestinal issues, numbness). It was an incredibly active itinerary with a lot of climbing (multiple climbing activities per day) that was not evident from the description. It seemed as though Prometour didn’t know much about what we would be doing. I had to inquire about travel consent forms at the last minute which was never mentioned to me ahead of time.
9 czerwca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for sharing your feedback with us regarding your recent trip with Prometour. We deeply apologize for the challenges and concerns you experienced during your journey.
Firstly, we are thrilled to hear that you found Carlos, your tour director, and the bus drivers to be awesome. We pride ourselves on having knowledgeable and dedicated staff who strive to provide exceptional service.
However, we are truly sorry that we fell short in several aspects of your trip. We apologize for any confusion or lack of clarity regarding the itinerary and packing needs. Your safety and comfort are of utmost importance to us, and we regret that the caves experience did not meet your expectations. We will review our communications and packing recommendations to ensure they are more comprehensive and accurate for future travelers.
Regarding the health issues your students are experiencing, we take this matter very seriously. We recommend seeking medical attention immediately to determine the cause and provide appropriate care. Please inform us of any developments so we can offer assistance and take necessary actions.
We understand your concerns about the activity level of the itinerary and the need for travel consent forms. Clear and thorough communication is crucial, and we apologize for any oversight in these areas. We will work diligently to improve our processes to ensure all necessary information and preparations are provided well in advance.
Your feedback is invaluable to us as we continuously strive to improve our services. We sincerely apologize for any inconvenience or discomfort caused and appreciate your patience and understanding.
If there is anything else we can do to assist you or if you have further feedback to share, please do not hesitate to contact us directly. We are here to support you and address any remaining concerns.
Yours in service,
Prométour Educational Tours
helpful and knowledgeable
Everyone at Prometour is helpful and knowledgeable. Our trip was wonderfully planned and executed. Will definitely use again.
11 czerwca 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you so much for your glowing feedback about your recent trip with Prometour! We are thrilled to hear that everyone on our team was helpful and knowledgeable throughout your experience. Providing excellent service and ensuring seamless trip planning and execution are our top priorities.
It's fantastic to know that you will definitely use Prometour again for future trips. We look forward to the opportunity to serve you again and to continue providing memorable and well-executed travel experiences.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to help and ready to plan your next adventure with you.
Yours in service,
Prométour Educational Tours
Excellent service et accompagnement
Super agence de voyage étudiant. Facile à rejoindre et toujours proactifs. C'était ma première expérience avec eux et je recommande sans hésiter.
30 maja 2024
Odpowiedź od Prométour Educational Tours
Cher client,
Nous vous remercions sincèrement pour votre retour positif sur votre première expérience avec notre agence de voyage étudiant. Nous sommes ravis d'apprendre que vous avez trouvé notre service facile à joindre et que nous avons été proactifs dans la planification de votre voyage.
Votre recommandation sans hésitation est très appréciée et nous sommes honorés que vous nous ayez choisis pour votre voyage.
Si vous avez d'autres commentaires à partager ou si vous avez besoin d'assistance pour de futurs voyages, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et nous serions ravis de vous accompagner à nouveau dans vos aventures éducatives.
Bien cordialement,
Prométour
Trip to Quebec City
This year, our grade 10 students went to Quebec city and had a great time. The trip was very well organized by Prometour! Our touristic guide Katia was amazing as she was experienced and knowlegeable. She was very well prepared. The bus company was on time and very professional. Finally, Prometour was very helpful in preparing the trip to Quebec City! They adapted to every request we had. I recommend Prometour for every trip plannig.
22 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Anik,
Thank you so much for your wonderful feedback regarding your recent trip to Quebec City with Prometour! We are thrilled to hear that your grade 10 students had such a great time and that the trip was well organized.
Your recommendation means a lot to us, and we are honored that you would choose Prometour for future trip planning needs. We look forward to serving you again and creating more memorable experiences for your students.
Sincerely,
Prométour Educational Tours
Poor hotel room and food quality
Food choices that were asked for were not received. Was forced to eat a fish dinner as no other options were available. The tour bus driver was not always available for local visits and we had to walk more than expected. Hotel room was musty and not in great shape. Sights in the city were great but for the money spent, the tour offerings were not a great value. Will not likely use this service again.
28 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for bringing your recent experience to our attention. We sincerely apologize for the shortcomings you encountered during your trip with us. Your feedback is invaluable to us as we strive to continuously improve our services.
We regret that the food options provided did not meet your expectations and that you were unable to receive the choices you requested. We understand how important dietary preferences are, and we will review our procedures to ensure that such situations are minimized in the future.
Regarding the tour bus availability and the unexpected walking distances, we apologize for any inconvenience caused. We aim to provide seamless transportation options and will address this with our local partners to ensure better coordination in the future.
Furthermore, we apologize for the condition of your hotel room. Cleanliness and comfort are paramount to us, and we will investigate this matter with the hotel management to prevent such issues from recurring.
Please know that your satisfaction is of utmost importance to us, and we would like to make things right. We value your business and hope you will consider giving us another chance to provide you with a more enjoyable and seamless travel experience in the future.
If there is anything else you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. We are here to assist you.
Yours in service,
Prometour Educational Tours
Perfect
After our flight got delayed they were very accommodating and rebooked everything
21 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for your positive feedback.
During travel sometimes it is inevitable to encounter changes or delays, we try our best to be accommodating and flexible during these unforeseen circumstances. We work closely and diligently with all our groups prior to departure, during the trip and until you return home.
We look forward to welcoming you back on another trip with us at Prometour!
Thank you.
Prometour Team
Tour guides were great
Tour guides were great, had a lot of fun. Lots of activities. Never a dull moment.
27 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to give us your feedback.
We are happy to hear you enjoyed the trip.
Looking forward to welcoming you on your next Prometour adventure!
Thank you.
Prometour Team
Day Trip to Montreal…
The trip was well planned and organized. Our tour guide was very good and kept the group moving and interested in the activities.
17 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Joanne,
We appreciate your positive feedback.
It is so nice to read about our tour guides efforts being recognized. They put so much pride in their work to offer each group a great service.
We look forward to your next travels with Prometour soon!
Thank you.
Prometour Team
On day visit to Montreal
In spite of us arriving later than planned, our guide managed the time well to give the group the full tour as planned. Our visit was enjoyable and our guide was very pleasant also.
17 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for your positive feedback.
All our guides work incredibly hard to make sure our groups have the best experiences. We appreciate your recognition of their endless efforts to providing your trip with exceptional service!
We look forward to seeing you travel with us at Prometour again!
Thank you.
Prometour Team
My childs school field trip was amazing
My daughter went on a school field trip with this company and it was amazing. Everyday was filed with educational and fun activities. My child was very happy with the experience and I was very impressed with the whole interaction from payment options to the actual trip the experience, it was very plesant.
2 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
At Prometour, we always strive for our groups to have fun while also enjoying the educational aspect of their trip! We are so happy to hear that this was a successful trip and that all aspects of interactions with us was pleasant and up to standard.
We appreciate your positive feedback and look forward to welcoming you on more trips with Prometour!
Thank you.
Prometour Team
Everything was very well organized
Everything was very well organized, the students (and adults) really enjoyed the excursions, and our tour guide, Kathleen, was phenomenal!
8 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for your positive feedback!
We are happy to hear that Kathleen played a fundamental role during your trip!
We look forward to your future travels with Prometour!
Thank you.
Prometour Team
Fun Filled School Trip
It was very fun to see all the different things in Montréal. Our tour guides were so nice and funny. The places where we are were amazing as well.
8 maja 2024
Odpowiedź od Prométour Educational Tours
Dear Student,
Thank you for taking the time to share your feedback.
We are so happy to hear you enjoyed your travels with Prometour.
Thank you.
Prometour Team
A very well planned trip
My 2 trips with Prometour have been well planned and always full of a wide variety of things to do and places to see The dinner selections have been varied to give you the full experience of the culture and country that you are visiting. Our hotel accommodations, including breakfasts, are centrally located and very clean and staff are very accommodating
15 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Corina,
We appreciate you taking the time to share your experiences while traveling with Prometour.
We are happy to hear your positive feedback.
We look forward to your future travels with us!
Thank you.
Prometour Team
Netherlands adventure
Emmeline our guide was the most wonderful person. She was knowledgeable, humorous, organized, and considerate of our whole travel group.
Also, the daily plans were amazing and perfectly planned so we could get everything done in the time we had. The transportation and drivers were excellent and personable. I'd recommend Prometour to others.
30 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for taking the time to share your feedback. We are thrilled to hear that Emmeline was an exceptional part of your travels! Our guides play a fundamental role during the trip!
We look forward to welcoming you back on future travels.
Thank you.
Prometour Team
I thought everything was great until…
I thought everything was great until our return trip. Half of the tour group were denied boarding to flight 5256 from Detroit to Pittsburgh. We were told our boarding passes were invalid. Although one agent tried to fix the situation; we had to get on a later flight.
I never receive a plausible explanation but it was implied the owness was on the tour company
I personally think it was Delta’s screw up.
We were treated with disrespect and dismissing attitude
30 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Nanner,
Thank you for sharing your experiences. We are so happy to hear that the tour part of the trip was great and sorry to hear about the issue at the airport.
Our priority is always to provide our groups with enjoyable and memorable experiences!
We look forward to your next travel adventures with Prometour!
Thank you.
Prometour Team
We had a wonderful trip thanks to Amsterdam & Brussels
We had a wonderful trip thanks to Debbie & Robin. Our tour guide Emmaline Prior was outstanding . She took care of our travel needs & was very personable. We were called by our names which was.nice . Enjoyed the amount of free time we were given to explore on our own.We had some awesome adventures. This was my 7th trip using Prometour & I’m looking forward to the next one!
30 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Sharon Thomaswick,
Thank you for taking the time to share your experiences and thank you as well for your loyalty throughout the years.
We look forward to continue working together to provide memorable experiences that last a lifetime for the group!
Thank you.
Prometour Team
Jersey heads to ESPANA
The tour guide selected was filled with so much information. He made us feel right at home and all the students loved his presentations and engagement with the group. The places we visited were just right for the group. They loved the diversity in cities and the history behind it. The accommodations we had were clean, safe and roomie enough for all there. The persona who greeted us at the airport was wonderful and waited with us until we were able to go through the gate. This company adds the personal touch which is why we come back every year!
16 kwietnia 2024
Odpowiedź od Prométour Educational Tours
Dear Michelle Limbacher,
We appreciate you taking the time to share your experiences during your trip!
Thank you for recognizing the care and effort our staff puts in every detail that goes along during the planning and execution process.
We look forward to continue working together and providing your groups with their dream itineraries!
Thank you.
Prometour Team
Odpowiedź od Prométour Educational Tours
Dear Customer,
Thank you for such positive feedback!
It warms our heart to know you found everything perfect. We hope you continue your travels with us at Prometour.
Thank you.
Prometour Team
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