Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Dane kontaktowe
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugalia
- support@proleep.com
- proleep.com
3,7
Średnia
128 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great products and finish
Great products and finish. Not as flush and seamless on the door panels as I’d like, but still looks good.
3 czerwca 2024
Odpowiedź od Proleep
We’re really sorry to hear that the item didn’t fit properly. We understand how disappointing this can be. Please use this link to report the issue, and our team will work quickly to resolve it for you: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Thank you for bringing this to our attention and for giving us the chance to assist you. We appreciate your patience and understanding.
Not a perfect fit
Not a perfect fit. On the side panels you will see the wood grain on one side or the other. The front panel fits great but you can also find this exact same product for half the cost. I will be removing the side panels and looking for something else that fits a little better. Just beware if purchase the side panels.
4 czerwca 2024
Odpowiedź od Proleep
Thank you for your feedback! We’re sorry to hear that our product did not meet your expectations. To help us resolve this issue promptly, please visit this and report the problem: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Our team is ready to assist you and ensure you have the best experience with our product.
Thank you for bringing this to our attention!
The team at Proleep support have been…
The team at Proleep support have been amazing! They responded to my email promptly regarding a defective piece. They were very understanding and caring regarding my situation and sent me a replacement piece to make things right the same day! I am very grateful for their help and support in this matter!
24 czerwca 2024
Opinia niezależna
Customer service is amazing
Had an issue with my original dashboard. I emailed Proleep and they took care of my problem and sent me a new dashboard. Great customer service and my model Y looks amazing.
25 maja 2024
Maurine from support was amazing and…
Maurine from support was amazing and super helpful. She helped with my issue by providing care, guidance, and made sure I was 100% satisfied. Will be a returning customer because of this experience.
18 czerwca 2024
Opinia niezależna
Great customer service
Their customer service and response is first rate!
9 czerwca 2024
Opinia niezależna
ATTENTION ARNAQUE
Commande passer pour intérieur tableau de bord d’une tesla model 3 !
Je m’aperçois que le colis arrive casser , nous informant le commerçant et nous dit de le renvoyer à nos frais pour avoir un remboursement.
Résultat colis renvoyer à nos frais 15€, plus de 100€ perdu car il ne veulent pas nous rembourser car apparemment nous n’avons pas envoyer les bon éléments !
Ils se foutent de nous ! Des mois que ça dure !!!
21 maja 2024
Opinia niezależna
Odpowiedź od Proleep
We are sorry to hear about your experience. We were unable to locate any information associated with your name in our records. Could you please reach out to us with your order details at support@proleep.com? We are eager to resolve this issue for you as quickly as possible.
Really good products and nice finish
Really good products and nice finish. I had an defect with the dash cover but this was resolved by their excellent customer service who provided a replacement.
15 kwietnia 2024
Opinia niezależna
Great products, great customer support.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a new kit. It's the kind of support that makes me 100% confident that I can recommend Proleep to others. (I'll add that for those of you with the wood grain interior in your Model Y, the blackout kit from Proleep is a thing of beauty.)
29 lutego 2024
Opinia niezależna
Ordered a dashboard cover for the model…
Ordered a dashboard cover for the model 3 Tesla, the fit was extremely poor and looks awful! I would include a photo to show how bad it is but unfortunately that's not an option
15 lutego 2024
Opinia niezależna
Shocking company to deal with
Shocking company to deal with. I recently bought their dash and door trim at quite some expense and have found the adhesive tape is fitted to the trims is just not strong enough to hold the trims down. Several emails later looking for help I can now conclude they will only accept returns if the item is unused !! And that it can be resold. THEY REFUSE to deal with faulty supplied good. Please don't waste you money an absolutely shocking company to deal with BEWARE!!!!!!!!!!!!!!
8 lutego 2024
Opinia niezależna
Great products!!
Great products!!! Center console looks much nicer than original
26 stycznia 2024
Opinia niezależna
Made the order 12/5-23
Made the order 12/5-23, didn’t get a tracking number, today 12/18-23 and still haven’t received it! Try’d customer service several times, and no respons 👎👎👎
5 grudnia 2023
Opinia niezależna
Odpowiedź od Proleep
Hi Joakim,
I hope this message finds you well. We are truly sorry to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience caused.
We acknowledge the delay in our response to your inquiries, and we understand the frustration this situation has caused. Our customer support team has been working tirelessly to manage the increased volume of inquiries during this busy season, and we regret falling short of your expectations.
Regarding your order, we are actively investigating the status and location of your package with the carrier. We understand the importance of timely updates and deliveries, and we are committed to resolving this matter promptly.
We genuinely value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please feel free to respond to this message.
We apologize for any frustration or inconvenience you may have experienced.
Best regards,
Proleep Support Team
Ordered half November and still no sign…
Ordered half November and still no sign of a delivery!
Very disappointing!!
14 listopada 2023
Opinia niezależna
Great customer service
Customer service was great and they were able to resolve my concerns.
8 listopada 2023
Opinia niezależna
Lisa addressed my concerns and she was…
Lisa addressed my concerns and she was super helpful. Thank you!!!
3 listopada 2023
Opinia niezależna
Great customer service and experience
11 października 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.