Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Dane kontaktowe
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugalia
- support@proleep.com
- proleep.com
3,7
Średnia
128 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
23 września 2024
Opinia niezależna
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
30 sierpnia 2024
Leider kam bei und das Produkt…
Leider kam bei und das Produkt beschädigt an. Das lag allerdings an dem Lieferanten, das paket war beschädigt.
Der Service ist Top, mir wurde sehr schnell geantwortet und mein Fall wurde gelöst.
Sehr zu empfehlen
Danke
Allerbeste Grüße
13 września 2024
Opinia niezależna
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
8 sierpnia 2024
Opinia niezależna
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
27 lipca 2024
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
20 lipca 2024
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
26 lipca 2024
I sent a email regarding a product I…
I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.
24 lipca 2024
Odpowiedź od Proleep
Hi Steven, we sincerely apologize for the inconvenience.
We have checked our email records but did not receive any emails from your email address. Could you please reach out to us at support@proleep.com and mention your order number? It would be helpful if you could contact us from the email address you used to place the order so we can assist you immediately.
Thank you for your understanding, and we look forward to resolving this for you promptly.
Blackout Kit for 3 & Y
The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.
26 czerwca 2024
Odpowiedź od Proleep
Hi Rayes, we’re sorry to hear that the item didn’t fit as expected.
Could you please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN?
Our team will review the details and solve this issue for you promptly.
Thank you!
Excellent communication and customer…
Excellent communication and customer service from Maurine. Great quality products aswell.
5 sierpnia 2024
Opinia niezależna
I had an issue with their Dashboard…
I had an issue with their Dashboard Cover and they were great at helping me, even sending me a new one. Maurine at Proleep was very professional and a pleasure to deal with, one of the best customer support experiences I've ever had
31 lipca 2024
Opinia niezależna
I got what I thought I was gonna get!
26 czerwca 2024
Pleased Customer
Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.
15 lipca 2024
Opinia niezależna
Ordered on a bit of a limb
Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!
22 czerwca 2024
It simply doesn't fit
It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible
13 czerwca 2024
Odpowiedź od Proleep
We apologize for the inconvenience caused by the fitting issues. To resolve this as quickly as possible, please visit proleep.com/report and follow the simple steps provided. Our team will get back to you promptly to assist you further.
Good service , good aftersales aswell
Verry Good comunication in aftersales , I had a product issue and was able to get the part returned and received my puchase vallue back
thanks to the good follow up and communication with the vender
12 czerwca 2024
Helpful customer service
Helpful customer service. They stand behind their products as well.
8 lipca 2024
Opinia niezależna
Placed an order on 26 June
Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...
Order 24302
26 czerwca 2024
Opinia niezależna
Odpowiedź od Proleep
Hello Ole,
I’m truly sorry to hear about the frustration you’re experiencing with your recent order.
I wanted to assure you that your order (24302) was shipped on June 28, just two days after it was placed. This falls within our typical processing time of 1-4 business days. The package is currently with your local carrier.
To get the most accurate update on the location and expected delivery time of your package, we recommend contacting DHL directly. However, if there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.