Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Dane kontaktowe
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugalia
- support@proleep.com
- proleep.com
3,7
Średnia
128 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Parcel arrived timely but tape was not…
Parcel arrived timely but tape was not sufficient to glue. After sending some pictures I received stronger tape which worked.
Unfortunately the parts doesn’t fit very well so if you want a perfect replacement I will not recommend it. I can live with it though..
14 grudnia 2024
Great products…
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic.
Great customer service.
20 listopada 2024
Great customer service
Great customer service. A product arrived with some damage (presumably from shipping) and the issue was resolved very quickly with good communication from Proleep.
20 listopada 2024
Problem fixed!
I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!
8 grudnia 2024
Opinia niezależna
Bad tejp. Falls off.
The product looks good. But the tejp included wasnt sticking to the panels.
Even though I added a lot of tejp myself, it doesnt really stay in place. 😒
12 listopada 2024
Driver door doesn’t fit or stay on
10 listopada 2024
Super responsive!
Often experienced same day or next day at the latest responses and felt an eagerness to help.
30 listopada 2024
Opinia niezależna
Great service and product
The product was exactly like advertised and much higher quality than I expected from the price.
I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.
28 listopada 2024
Opinia niezależna
Teuer und nicht besser als bei Alibaba
Teuer und nicht besser als bei Alibaba. Wollte nach wiederholter Reklamation mein Geld zurück. Taten erst so als ob es kein Problem wäre, am Schluss bekam ich nur einen Gutschein für ihren Shop. Das grenzt an Betrug.
17 października 2024
Opinia niezależna
Odpowiedź od Proleep
Dear Baptist Grill,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced regarding your order.
PayPal’s policies restrict sellers from issuing refunds through their platform for transactions older than 180 days. Since your order was placed on January 15th, 2024, this limitation prevents us from processing a refund via PayPal.
Other payment providers, such as Visa, Mastercard, or American Express, do not impose such restrictions, allowing for refunds beyond this timeframe. Unfortunately, PayPal’s policy leaves us with limited options. To address this, we offered a store gift card of equivalent value to ensure you receive compensation for your purchase.
If there’s anything more we can do to assist you or if you have further concerns, please contact us directly at support@proleep.com.
Thank you for your understanding.
Warm regards,
Proleep Team
Looks good but the double sided tape…
Looks good but the double sided tape inside wasn’t strong enough both ends
24 października 2024
Customer service provides no resolution
Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.
23 października 2024
Very nice and professional team/support.
20 października 2024
Stickers come loose
The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money
24 października 2024
Odpowiedź od Proleep
Hi Diego,
We’ve already reached out to you by email to resolve this issue. Please check your inbox at your earliest convenience so we can assist you further.
Best regards,
Proleep Support Team
Odpowiedź od Proleep
Hi Jonathan,
We’re truly sorry to hear that your product arrived damaged.
Please reach out to our support team directly through this link, where we can assist you further and arrange a solution ASAP:
https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN
Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
The Proleep Team
Excellent Customer Service
Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.
4 listopada 2024
Opinia niezależna
Great customer service with very quick…
Great customer service with very quick and friendly response. Website was easy to navigate to report any issues.
20 października 2024
Opinia niezależna
Great experience
Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!
14 października 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.