I started using Prodog raw after my previous supplier let me down. I’m so glad I did because my puppy loves it! Their professional help is fantastic, they email you offering advice and guidance all th... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I have recently changed my four year old Labrador onto Pro Dog Raw as my new puppy came from the breeder on it. They both love it and I can already see that my older dog is calmer. The help and a... Zobacz więcej
As a dog lover but also a marketing manager and product owner, ProDog Raw is one of the best products I've seen in years. We have a corgi with chicken and white fish allergies so finding a raw... Zobacz więcej
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I was recommended to Prodog by a friend who highly recommends this company. I haven't yet ordered anything as I need to passa few things by my vet. However, Alison, was amazing with helping m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Dane kontaktowe
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Zjednoczone Królestwo
- 01278556155
- support@prodograw.com
- prodograw.com
4,5
Doskonała
781 recenzji
Odpowiada na 95% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Best of care and a healthy diet.
I have used ProDog Raw for a number of years now and apart from a couple of mishaps awhile ago it's been plain sailing . I also use several ProDog additives regularly My Lab is 9 years old. He is beautiful and receives many complements on his coat and general appearance . He runs down the stairs every morning like a puppy for his food, adores his walks and the biggest thing ( touch wood) he has NEVER been unwell. I put this down to his care and his diet . Raw is not cheap but worth every penny.
9 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi MIke,
Thank you so much for your lovely and thoughtful review. We're delighted to hear that your Lab is thriving and full of life at 9 years old. It’s wonderful to know that ProDog Raw, along with our supplements, has played a part in supporting his health, energy, and beautiful coat over the years.
Thank you for being a loyal customer and sharing your experience with us.
Do let us know if you have any questions, we're more than happy to help in anyway we can.
Best wishes
Team ProDog
Great Complete Raw Dog Food
Fast reliable delivery.
Great Complete food with no need to add veg as already added.
Provides energy for my flyball racing dogs .
Really recommend it .
19 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Miss Jane,
Thank you for the fantastic review. We're so pleased to hear that your dogs are thriving on our complete raw food and that it's giving them the energy they need for flyball. It's great to know the fast delivery and ready-to-serve meals are working well for you.
Thank you for the recommendation and for being part of the ProDog Raw community.
Best wishes
Team ProDog
Reliable high quality food that both my…
Reliable high quality food that both my dogs love. Customer service is outstanding! I have had some issues (on my part nothing to do with Prodog) and the team have been quick to get back to me and reaolve the issue quickly and efficiently. I have even had customer service help within the hour on a Saturday via email. Very impressed! Would highly recommend and wouldn't go anywhere else for my dogs food now.
5 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Charlotte,
Thank you so much for your amazing review. We're thrilled to hear that both your dogs are loving their food and that you've been impressed with our customer service. It’s great to know our team could support you quickly, even on a Saturday! We’re always here to help and really appreciate your trust and recommendation. Thanks again for choosing ProDog Raw, it means a lot to us.
Best wishes
Team ProDog
Low purine diet
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania.
Everyone there was extremely helpful and knowledgeable about Leish, sorted out her food for us and sent some very useful links to look at for info,
Many thanks to everyone
16 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello David,
Thank you so much for your kind review. We're so glad to hear that our team could support you as you made the transition to raw feeding for your dog, especially with the added challenge of managing Leishmania supported by a low purine diet. It's always our goal to provide both the right food and the right guidance, and we're delighted that you found the information and support helpful. Wishing your dog continued health and happiness, and we're always here if you need anything further.
Warm regards,
Team ProDog
Our 3 Dogs love Pro Dog Raw Food Site is easy to navigate
New Site is easy to navigate, I did have a little problem, when I phoned lady was very polite & helpful and my problem was sorted immediately. I have 3 very happy dogs who love Pro Dog Raw Food.
5 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Debbie,
Thank you for your wonderful review. We're so pleased to hear that you found the new site easy to use and that our team was able to assist you quickly and politely when you needed help. It’s fantastic to know your three dogs are loving their ProDog Raw meals, happy dogs are what it’s all about.
Thanks again for your support and if you need any assistance please do contact us
Best wishes
Team ProDog
Reliable and exceptional service
Our dog loves this food. The price is reasonable, the deliveries are reliable, and the customer service is exceptional. Highly recommend.
3 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Georgina,
Thank you for the fantastic review. We're delighted to hear your dog is enjoying the food and that you've been happy with our pricing, reliable deliveries, and exceptional service. Your recommendation means a lot to us.
Best wishes
Best wishes
Team ProDog
Odpowiedź od ProDog Raw
Hi Carol,
Thank you so much for your kind words. We’re thrilled to hear that you had an excellent experience and that our customer service met your expectations. Providing top-quality service and support is incredibly important to us, and it's always wonderful to know we're getting it right.
We truly appreciate your support and look forward to serving you and your dogs again soon!
Warm regards,
The ProDog Team
ProDog Raw has kept both my dogs very happy and healthy
ProDog Raw was suggested to us by our dogs breeder. We moved both our dogs, one a Cane Corso and the other a Bulldog, which is literally allergic to everything onto Prodog Raw which is perfect as they both have very different dietary needs and this ensures they each get what they need. The tubs are recyclable easy to store, come in different sizes and very clean to use. Had to change the order a couple of times for our bulldog and this was easily done on their website and then followed up by an email.
Very accommodating company, great value and our dogs look in amazing condition, very happy healthy dogs.
2 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Steven,
Thank you so much for taking the time to share your experience with ProDog Raw.
We're thrilled to hear that both your Cane Corso and Bulldog are thriving on our food, especially knowing how problematic it can be to manage allergies and different dietary needs. It's great to know our variety and flexibility are making a real difference for your dogs' health and happiness.
We’re also really glad the ordering process and changes were smooth for you, our goal is to make things as easy and stress-free as possible. Your kind words about our service, packaging, and value mean the world to us.
We’re so happy to be part of their wellness journey.
Kind regards
Team ProDog
Terrible customer service
UPDATE ON 07/08/2025
Thank you for your update regarding your decision to change courier. I'm really pleased to see you've chosen DHL as they have a much better work ethic than Yodel. I look forward to many more happy deliveries 🙂
As i was typing the review below I recieved a call from Liselle at Pro Dog. She had read my conversation with customer services and wanted to discuss it. I'm happy to say the situation has now been sorted. I have used pro dog for a number of years, my dogs are 13, they enjoy it and very healthy on it. Its sad that after being a loyal customer for years I will now leave and source their food elsewhere. I ordered the usual box on Monday 23rd June for delivery Friday 27th. I had an email from prodog saying the food was left with the courier at 9.59 on the 26th June. From then on in the food is not in chilled or frozen storage. I then had an email from Yodel Friday morning saying it was out for delivery, no time ever appeared on the tracking and no food turned up. I rang your helpline late Friday afternoon, a young man answered who promised to look into it and call me back, this never happened. I then got a further email from Yodel Saturday morning to say it was out for delivery, It arrived at 14.03pm. I was home to recieve it immefiately, the box was soggy. I asked the driver what happened and he said his van broke down on Friday. So on my reckoning this box of food had been out of chilled storage and in either vans or warehouses in the extreme heat were having for 52 hours. The box was soaked in blood and all the food was defrosted. I immediately put it in the freezer, not to use is as I would in no circumstances risk my dogs health in this way, but as I had nowhere to dispose of it safely over the weekend. I emailed the prodog team with photos of the bloodied box and explained the above. Apparently, their boxes are tested to 60 hours to contend with two day deliveries. Also, she wanted a video of me "turning the meat over with a fork to show the absence of ice crystals". I again explained it was now in the freezer and had been for hours, so it wouldn't be a true representation of how the meat arrived. I also asked if their "60 hour packaging" had been tested in 28° heat. There was no give on their rules, no common sense used considering the heat. And most disappointing of all no trust in a long time customer. Whilst typing this I have recieved a telephone call from Prodog to discuss this. I will update to the outcome from this conversation. My final suggestion would be to dump Yodel and return to DPD who were excellent, this would never have happened with DPD
28 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Updates on new courier DHL for ProDog deliveries
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Hello Gillian,
Thank you for taking the time to share your experience, and for your years of loyalty to ProDog. We're genuinely sorry to hear how disappointing and frustrating this situation has been for you.
Firstly, we want to sincerely apologise for the distress caused by the condition of your delivery. This is not the standard we aim to uphold, and we completely understand your concern—especially considering your long-standing trust in us and the health of your dogs, which is always our top priority.
We’re glad Liselle was able to reach out and speak with you personally to discuss the matter further. While we are pleased the issue has now been resolved, we're truly sorry that it reached this point, and that your overall experience left you feeling let down after so many years of being a valued customer.
Your feedback regarding our courier service is also extremely important. We are currently reviewing all delivery partnerships, and insights like yours help inform the decisions we make to ensure reliability and quality. We understand the critical role our couriers play in maintaining the condition of raw food, particularly in extreme temperatures.
Once again, we appreciate you taking the time to raise your concerns. If there's anything more we can do to support you or restore your confidence in ProDog, please don’t hesitate to let us know.
Wishing you and your dogs all the best,
The ProDog Team
Excellent company and dog food
I absolutely recommend ProDog Raw as a company and their products 100%!
The food gives me peace of mind to know that my dog is getting high quality meat and additional nutrients in the complete meals. He loves all the meats we choose for him.
We have to be careful with certain proteins due to allergies, and ProDog Raw foods are transparent about what is in their foods so that gives me the confidence knowing exactly what I am feeding my beloved dog.
Customer service is first class too. Always a quick response when you need to reach out to them.
Overall 10/10
Thank you!
8 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello JaneBee,
Thank you so much for your fantastic review and for recommending ProDog Raw so highly! We’re delighted to hear that our complete meals give you peace of mind and that your dog loves the variety of meats.
We understand how important it is to manage allergies carefully, and transparency is something we take very seriously, so it’s great to know that gives you confidence.
We’ll also pass on your kind words to our customer service team, they’ll be thrilled.
Thank you again for your support and trust. The whole team will be delighted to read your 10/10 rating too.
Warmest wishes,
The ProDog Team
Great company to deal with if you have…
Great company to deal with if you have ant problems, Polite and good service. My dog loves the food, and the Repel has kept him free of flees, ticks, and worms. Excellent company, and service.
26 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Sheila,
Thank you so much for your kind words. We're really pleased to hear your dog is loving the food and that our Repel is doing exactly what it’s designed to, helping to keep those fleas, ticks, and worms at bay. Thank you also for mentioning your experience with our team, always a priority of ours to provide an excellent service.
We’re always here if you need anything, and we truly appreciate your support.
Warm regards,
The ProDog Team
Excellent customer service
I accidentally activated a reward voucher that would probably expire before I need my next subs delivery. Due to one dog being on reduced rations for a weight issue I will need to change the next date of delivery. The ProDog system has now been upgraded and making the changes myself actually works and is easy.
18 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Thank you so much for your lovely feedback. We're really glad to hear you found the updated system easy to use, making subscription management smoother and more intuitive has been a big focus for us, so it's great to know it’s working well for you.
If you ever need help adjusting your plan further or have questions about portioning, we’re always happy to assist.
Thanks again for being part of ProDog
Warm wishes,
The ProDog Team
Excellent Product/ excellent service
My spaniel has, among other things, chronic atopic dermatitis and sebaceous adenitis. Her skin was red and scaly and her coat was dull, patchy & was coming out in clumps every time I stroked her. Despite very expensive medicines, weekly baths & oil massages we weren’t seeing any improvement at all. The only thing I hadn’t tried was changing her food. So on recommendation of a friend I contacted ProDog and after speaking to Alison the nutritionist, we came up with a feeding plan for her. I’ve just taken delivery of our second order and have to say I’m delighted with the results. Sadie’s coat has a shine to it again, she’s scratching less & seems to be loving the food. I know she’ll never be completely free from the skin problems but she does seem more comfortable and looks so much better since she’s been on ProDog raw.
I also want to say how impressed I am with their Customer Service team, especially Robin, excellent communication, prompt and honest replies - what CS should be. Thank you
25 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Linda,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that Sadie is doing so much better and that you've seen such a positive change in her comfort, coat condition, and overall wellbeing. Chronic skin conditions can be incredibly difficult to manage, so it’s fantastic to know that our tailored nutrition plan has made such a difference for her.
We’ll be sure to pass your kind words on to Alison and Robin, they’ll be thrilled to know they’ve had such an impact. Providing not only effective nutrition but also exceptional customer service is exactly what we strive for, and your feedback truly means the world to us.
Thank you again for trusting ProDog. Please give Sadie a gentle cuddle from all of us, we’re so glad she’s feeling more like herself.
Warmest wishes,
The ProDog Team
Fussy eaters ??? Look no further
Well my dogs are fussy eaters and after spending months using different dog foods pro dog raw is definitely their favourite..it’s also budget friendly and recently I also found they have an option to adjust the repeat order function to coincide with how much you need or don’t need
30 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Patricia,
Thank you so much for your wonderful review! We're absolutely delighted to hear that your fussy eaters have found their favourite with ProDog Raw, that’s exactly what we love to hear.
It’s also great to know you’re finding the repeat order flexibility useful. We understand that every dog is different, so giving you control over how much and how often you order is something we’re really proud to offer.
Thanks again for your kind words and support, we’re thrilled to have you and your dogs as part of the ProDog family.
Best wishes,
ProDog Raw
I placed my first order of the sample…
I placed my first order of the sample pack for my new addition puppy. It came packaged really well, quickly and she is really enjoying the food. The only negative would be, that there should be a more varied selection of the food choices. Unfortunately, I had more selections of one type of food than the others. I have fed this back to ProDog and they have really listened/taken on board my views and hopefully this will be something they will work on for any future sample buyers 👍
16 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Victoria,
Thank you so much for your lovely review and for choosing ProDog Raw for your new puppy, we’re thrilled to hear she’s enjoying the food and that your first order arrived quickly and well-packaged.
We really appreciate your honest feedback about the variety in the sample pack. It’s great to know you’ve already shared your thoughts with our team directly, and we're pleased to hear you felt heard, that’s exactly the kind of constructive feedback that helps us improve. We’re always working to refine our offerings, and your input will definitely help shape a better experience for future customers.
Wishing you and your new pup lots of happy, healthy mealtimes ahead.
Warm regards,
ProDog Raw
Time to leave the sinking ship of prodog
After the last shocking experience with prodog in really thought things would improve. The last bundle of food arrived late and stealthily. So stealthily that no one knew it had arrived and see the bundle when taking the dog out. Checked the cameras and it had been there 10 minutes. Food was defrosted, which prodog gave their favourite answer to, put it in the fridge, as if my dog will eat 15kg of food in 3 days. No offer of a resolution at all. My dog is fussy and finding a new provider isn’t simple so we gave prodog another try. After all I’ve been a customer for 3-4 years now and besides the next delivery attempt surely couldn’t be any worse, could it? Well I could because as bad as the previous attempt was at least it arrived. It’s now the day after the delivery was due and I’ve had no contact from yodel, can’t imagine why you would leave DPD and choose yodel, only other than to save money of course. No contact from prodog and oh yes they are both closed until Monday. Prodog has been declining for a while now, it seems that they have finally hit rock bottom. They’ve know lost a loyal customer. I will be getting a full refund, refunded for the kibble I had to get up at 6am to go and buy and some free food to tie my dog over whilst I switch to Natupaw or Wilson’s. Two companies that actually care about customers and their dogs and not just profits.
29 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Peter,
Updates on new courier service.
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Hello Peter,
Thank you for your feedback, and we're genuinely sorry to hear about your recent experience with us. We understand how frustrating and inconvenient it must have been for you, and we truly regret that we let you down.
Timely delivery and the condition of our food on arrival are critical, and we understand your concerns about both the defrosted food and the change in courier service. While it’s standard that raw food arriving still chilled can be safely refrozen, we appreciate that this doesn’t always feel like a practical solution, it is provided with the best intention.
Your loyalty over the past 3–4 years is not something we take lightly, and it’s deeply disappointing to know we haven’t lived up to the standard you once experienced. We are available on weekends however have migrated to a new call system, call lines are not open on weekends, only emails hence why you will have felt missed.
We have escalated to the manager of customer service who has advised that he is personally ensuring rectification of your matter and we will support both of you throughout this process.
We wish you and your dog all the very best going forward and thank you for your ongoing patience.
Warm regards,
ProDog Raw
Defrosted food on arrival made my dogs sick!
Absolutely shocking customer service. Been using pro dog for a couple of years now for both of my dogs. Had my months supply delivered and it was defrosted on arrival, emailed straight away and they said to just refreeze it and it would be fine. Annoyingly I listened to the advice even though that didn’t sit right with me and since both of my dogs have had sickness on several occasions straight after food which is very rare for them. Seems VERY coincidental. Contacted them again since the sickness with photo evidence etc and absolutely no help at all just brushing it under the carpet blaming my dogs for eating too fast!! Even though my older dog is actually spoon fed by myself so that’s 100% not the case. I have since gone out and bought new food from the shop as I now am too scared the stuff I have in my freezer is going to make them ill! Will be contacting my bank about a refund as prodog don’t seem to care.
26 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Yazmin,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you've encountered. We understand how upsetting it must be to see your dogs unwell your trust in us means a great deal, especially after being a loyal customer for years.
Please know that we take food safety extremely seriously. While it is industry standard that raw food can be safely refrozen when it arrives chilled and within safe temperature ranges, we absolutely understand your hesitation. We're very sorry if our earlier communication came across as dismissive; that was never our intention.
We would like to look into this in more detail to ensure the best outcome for you and your dogs. If you're open to it, please contact us again with your order details so we can escalate this matter and investigate fully. Your feedback is crucial in helping us improve, and we would like the opportunity to make this right.
Thank you again for raising this
Warm regards,
ProDog Raw
Alison has been amazing with nutrition advice
Alison has been amazing! Her knowledge, help and guidance has been invaluable to me and Badger. I can’t thank her enough for her kindness, compassion and sharing her knowledge to help find the best route for my senior dog who is suffering with Chronic Kidney Disease & had recently suffered an acute episode due to a virus. I was struggling so much and overwhelmed with all the information out there and didn’t know what to do for him for the best.
Alison you are a star & really helped put me at ease with your knowledge.
Thank you x
25 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Allana,
Thank you so much for your incredibly kind words. It means the world to hear that Alison ProDogs Nutritionist has been able to support both you and Badger during such a challenging time. Chronic Kidney Disease can be overwhelming, especially when compounded by an acute episode, Aliosn will be thrilled to hear she could help bring some clarity and comfort along the way. Your dedication to finding the best care for Badger is inspiring. Wishing you both continued strength and healing, please don’t hesitate to contact us whenever you need support.
Best wishes
Team ProDog
My dog is hooked !
Recently ordered the sample box and my dog is hooked! Loved it straight away so we were 100% pro dog raw same day (and I have a fussy high maintenance Frenchie!) The results are fantastic already! Alison in particular sent me some great advice. Absolutely delighted and so happy Gunnar is getting the best nutrition
20 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Georgina,
Thank you so much for your lovely review. We're thrilled to hear that Gunnar is loving his raw meals, especially since he's a discerning Frenchie. It's always a win when even the fussiest pups dive in with enthusiasm. We're also so pleased Alison was able to support you with helpful advice. Welcome to the pack, and thank you for choosing to give Gunnar ProDog Raw meals.
Best wishes
Team ProDog
ProDog for your healthy pup
I have been using ProDog raw for a while now and Ivy (my french Bulldog), has gotten better in general heal. Shiny coat, better gut, sooo less gasy and more active. And no bad breath that usually comes from eating kibbles or the wed dog food. Got some of the natural snacks as well, which Ivy just loves to gobble up. ProDog has a very good selection of flavours and can be catered for your pup more individually. The customer service and the nutrition team is very helpful if you don't know how to start to transition to raw and you can get advice along the way. Very happy with ProDog and will continue to use their products for Ivy.
25 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Brasena,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ivy is thriving on ProDog Raw, from her shiny coat and improved digestion to her increased energy and fresher breath, it sounds like she’s doing brilliantly. We're also glad she's enjoying the natural snacks, they’re definitely a favourite among our canine fans.
It’s wonderful to know you contacted our customer service and nutrition team who then supported you through the transition to raw feeding. We’re always here to help every step of the way. Thanks again for your kind words and continued trust, we’re so happy to be part of Ivy’s health journey.
Warm regards
Team ProDog
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