I started using Prodog raw after my previous supplier let me down. I’m so glad I did because my puppy loves it! Their professional help is fantastic, they email you offering advice and guidance all th... Zobacz więcej
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I have recently changed my four year old Labrador onto Pro Dog Raw as my new puppy came from the breeder on it. They both love it and I can already see that my older dog is calmer. The help and a... Zobacz więcej
As a dog lover but also a marketing manager and product owner, ProDog Raw is one of the best products I've seen in years. We have a corgi with chicken and white fish allergies so finding a raw... Zobacz więcej
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I was recommended to Prodog by a friend who highly recommends this company. I haven't yet ordered anything as I need to passa few things by my vet. However, Alison, was amazing with helping m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Dane kontaktowe
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Zjednoczone Królestwo
- 01278556155
- support@prodograw.com
- prodograw.com
4,5
Doskonała
781 recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Great company and products
Great company and products
Great customer service
Recently changed delivery service from DPD To YODEL so will see if they are as good
18 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Ian,
Thank you so much for your kind words. We're thrilled to hear you’re happy with our products and customer service. We are reviewing the switch to Yodel due to customer feedback. If you you would like to know more please do get in touch with customer services.
Best wishes
Team ProDog
Prodog have been very helpful indeed…
Prodog have been very helpful indeed with a problem we have had with a pup affected by lungworm damage. We are trying a new regime with their food and additive. Prodog were also very supportive when a Yodel delivery went missing - not their fault, but Prodog sorted it as soon as they could.
18 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Jo,
Thank you for your kind words. We’re so pleased we could support you and your pup during such a challenging time with the lungworm damage, and we hope the new regime with our food and additives makes a real difference. We’re also glad we could resolve the delivery issue quickly for you. Your trust in ProDog means a lot to us.
Best wishes
Team ProDog
Great company with great products
Great company with great products. I used PDR with my previous dog who intermittently suffered bouts of colitis whilst on dry/wet food-at its worst requiring overnight admission for IVIs, transitioning him into raw was easy and he never suffered colitis again. I now have adopted a 7 year old springer and have easily changed him to raw- he absolutely loves it.
big thank you to Alison/customer services who helped me with an order query, process was easy, friendly staff and resolved same day. Cannot recommend prodog more! Blue light discount would be nice though 😁
15 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi JC,
Thank you so much for your super review. We’re thrilled to hear how well your previous dog thrived on PDR and that your new springer has also transitioned to raw so easily, it’s always rewarding to know we’re making a real difference to our four-legged friends’ health and happiness.
We’ll be sure to pass your kind words on to Alison our nutritionist, she’ll be delighted to know she was able to help. Your feedback means a lot to us, and we truly appreciate your recommendation.
We very much value your support and as such each subscription order earns your points which you can use against your subsequent orders, making it even more cost effective, along with ordering bundles.
Will pass your comment on regarding blue light for sure.
Wishing you and your springer many happy, healthy years together.
Team ProDog
Very Disappointed
Very Disappointed – Refused Return on Unopened Dog Food
We ordered a bundle of dog food from Prodog, but unfortunately, our dog refused to eat it — not even a nibble, despite several tries. While we understand that not every product will suit every dog, what truly disappointed us was Prodog’s refusal to accept a return or offer a refund for the unopened boxes.
We reached out to customer service expecting some flexibility or understanding, especially given that pet food can be a matter of preference or dietary needs. Sadly, the response was rigid and unhelpful.
We won’t be ordering from Prodog again and would advise others to be cautious — if your dog doesn’t like it, you’re stuck with it. A more customer-friendly return policy would make a big difference.
So sad Prodog did not provide any support or return after their invoice. If you are looking for raw dog food for your dog, please think if your dog will really like their food before you order online because there will not have any flexibility on return or refund even you bought a bundle of 10KG.
15 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Tony,
Unfortunately, we’re unable to accept returns of perishable goods, this is set out in our terms and conditions and is in line with legal requirements for food products. To help customers trial our range with less commitment, we offer our sample packs specifically for this reason.
As much as we’d like to make returns possible, it simply isn’t something we’re allowed to do, and we’ve done our best to make this clear within our terms of business on our website.
I can also see from your previous conversations with our nutritionist that your dog is now eating well on the flavours aside from Turkey, which is great progress. If you’d like any further advice or tailored guidance to continue supporting your dog’s diet, we’d be more than happy to help. In our last email we offered more advice and support, please do let us know if this was helpful.
We do completely understand that this situation can feel frustrating, but we’d really love the chance to assist you further.Please do let us know.
Kind regards
Team ProDog
Helpful advice
Receiving helpful advice quickly which I can put into practice and have a happier dog and calmer owner.
14 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Thank you so much for your lovely feedback. We're really glad to hear that the advice you received made a positive difference, a happier dog and a calmer owner is exactly what we hope to achieve.
If you ever have more questions or need further support, we’re always here to help.
All the best,
The ProDog Team
Prodog Raw is excellent…
Staff at Prodog Raw consistently provide great customer service. They are personable and very helpful.
Product is excellent too 😊
16 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Bronja,
Thank you for such a kind review. We're delighted to hear that both our products and our team have made a great impression. Providing excellent customer service and high-quality raw food is what we’re all about, so it means a lot to know we're hitting the mark.
We truly appreciate your support and look forward to continuing to serve you and your dogs.
Best wishes,
The ProDog Team
Our doodle loves it!
My fussy doodle was a nightmare to feed before we tried Prodog. She's been on it over a year now and loves it. We are really pleased as we know she is getting the best quality food available, with the quick delivery and the ability to subscribe if you want to.
4 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi SW,
Thank you so much for your lovely review. We're delighted to hear that your doodle has taken so well to ProDog Raw, especially knowing how tricky it can be to please a fussy eater. It's fantastic that she's been enjoying it for over a year now, and that you're happy with the quality, convenience, and delivery service. We really appreciate your support and are so glad to be part of your doodle’s happy, healthy routine.
Best wishes
Team ProDog
Affordable and amazing quality food
They have a massive range of food that is incredibly affordable and of amazing quality. My dog has been thriving since I added ProDogRaw to his diet. Customer service is also amazing, I’ve been having problems with my deliveries and I wasn’t getting anywhere with the delivery company themselves so emailed ProDogRaw and they emailed back very quickly and helped me out massively. 10/10 definitely recommend if you want an affordable, high quality product for your dog.
14 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Court,
Thank you so much for your kind words and wonderful review. We're absolutely thrilled to hear that your dog is thriving on ProDog Raw and that you've found our range both affordable and high quality. It means a lot to us that our customer service team was able to step in and support you when delivery issues arose, we always aim to be as helpful and responsive as possible. Your 10/10 recommendation truly makes our day. Thanks again for being part of the ProDog family.
Best wishes
Team ProDog
Great customer service
Been ordering frozen dog food from them for over a year now. Always great quality and shipping and delivery have been spot on. On our most recent order we had a problem with Yodel delivering the order on time which was then no longer fit for use and they arranged for a replacement to be sent straight away and the customer service was great. Would recommend.
13 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Tammy,
Thank you so much for your kind words and continued support over the past year. We're thrilled to hear you've been happy with the quality of our food and the reliability of our service. We're sorry to hear about the recent delivery issue, but we're glad our team could resolve it quickly for you. We are addressing this issue as we speak and if you'd like more information please do email us. Your recommendation means a lot to us, thank you again.
Best wishes
Team ProDog
Our Cockapoo loves it
We have been using prodigy for 4 months now and it has been an easy and efficient process. We never though we would use raw feed due to all the different rules and requirements, but the complete foods from pro dog are amazing. Our cockapoo has a few sensitivities so having food with only needed ingredients and one type of meat is amazing! Our cockapoo was 2kg heavier than he should have been and he dropped it in 3months. When we went to his health check for the year, the vet was truly complimenting us at how lean our cockapoo is- it was lovely to hear!
11 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Possed,
Thank you so much for sharing your experience. We're thrilled to hear how well your Cockapoo is doing on our food, it’s amazing what a difference the right nutrition can make. It’s great to know that our complete meals helped simplify raw feeding for you and supported your dog's sensitivities and weight loss journey.
Hearing that your vet was impressed is the icing on the cake. Thanks again for choosing us, we’re so happy to be part of your Cockapoo’s health and happiness.
Best wishes
Team ProDog
Fabulous!
The product is great the dogs love it and there is a great choice of flavours in the specialist diets e.g low fat and puppy. The staff are always helpful and added to that you can phone them if you need to!
7 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Sharon,
Thank you for the fabulous review. We're so pleased to hear your dogs are loving the food and that you're happy with the variety in our specialist diets. It's great to know our low fat and puppy options are hitting the mark. We really appreciate your kind words about our team, being helpful and available when you need us is exactly what we aim for.
Thanks again for your support.
Best wishes
Team ProDog
Product excellent .
The product is excellent with a great variety of proteins. My Boxer dog suffers from IBD so requires Novel Proteins. I have a monthly subscription which arrives on the date requested . Staff are efficient, knowledgeable, and polite. We spoke to their nutritionist at the beginning, and she was very helpful. I would recommend this company, and I do when asked, as my Boxer looks so fit for 7 yrs old .
4 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Lynne,
Thank you so much for your kind words and thoughtful review. We're absolutely delighted to hear that your Boxer is thriving on our products.
It's great to know the variety of novel proteins is helping with his IBD, and that our team, including our nutritionist, could support you in finding the right solution. We truly appreciate your ongoing subscription and your recommendation to others. If you ever need anything, we're always here to help. Give your lovely Boxer a big hug from all of us.
Best wishes
Team ProDog
Perfect food for my variety of dogs
The raw food supplied is perfect for my dogs, they love it!
Have recently used raw puppy food for lactating girlie and will introduce to her pups
She is very fussy with her diet but loves the beef based
Great variety and well packaged
Coats have improved since feeding raw and they appear satisfied after their meals unlike with kibble
Customer service always very prompt and helpful with any queries
Deliveries on time with a very helpful driver
4 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Tom,
Thank you so much for your lovely feedback. We're so pleased to hear that your dogs are thriving on our raw foodespecially your , fussy girlie during such an important time. It's great to know she’s enjoying the beef-based meals and that you're planning to introduce the pups to ProDog too.
We’re also delighted to hear about the improvements in their coats and overall satisfaction at mealtimes, that’s exactly what we aim for. Thank you for your kind words about our customer service and delivery team as well; we’ll be sure to pass on your appreciation.
Thanks again for your support and for being part of the ProDog family.
Best wishes
Team ProDog
What can I say except bravo on…
What can I say except bravo on brilliant service knowledge of dogs needs especially fussy eaters and the lovely team going above and beyond to make feeding your dogs easy and safe the flavours are awesome thank you 🥰
5 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Moran,
Thank you so much for your kind words and fantastic feedback. We’re absolutely delighted to hear that you’ve had such a positive experience with our service and team. Supporting fussy eaters is something we take pride in, so it’s wonderful to know we’ve made mealtimes easier (and tastier!) for you and your dogs.
We’ll be sure to pass your kind words on to the team, it means a lot to all of us. Thanks again for choosing ProDog Raw.
Best wishes
Team ProDog
Outstanding quality
Outstanding quality — my dog is absolutely in love with ProDog Raw! 🐶💛We briefly tried switching to another raw brand from a local pet store, but the difference was immediate. It just didn’t agree with him. The moment we put him back on ProDog, he was back to being his happy, healthy self — tummy settled and full of excitement at mealtimes. You can really see the quality in this food, and we won’t be making the mistake of switching again! The service is fantastic too — deliveries are always super quick, usually arriving the next day or within 48 hours at most.
10 lipca 2025
Odpowiedź od ProDog Raw
Hello Charlotte,
Thank you so much for your wonderful feedback. We're absolutely thrilled to hear how much your dog loves ProDog Raw, and even more so that he's back to being his happy, healthy self with a settled tummy and mealtime excitement.
It's great to know that the quality of our food made such a noticeable difference, and we really appreciate your kind words about our speedy service too. We're so glad to have you both back, and we promise to keep delivering the quality you can count on.
Thank you again for your trust and loyalty.
Best wishes
Team ProDog
I order from pro dog raw every month…
I order from pro dog raw every month wouldn’t use anyone else, I ordered double last month by accident and the service was amazing quick kind staff and sorted my issue straight away easy to contact very fast and efficient couldn’t thank them enough
25 czerwca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hiya Nikki,
Thank you so much for your lovely review. We're honoured to be your go-to each month and really glad to hear our team could quickly and kindly resolve the accidental double order. Mistakes happen, and we're always here to make things right as smoothly as possible.
Your kind words about our service and staff truly mean a lot, we’ll be sure to pass them along to the team. Thanks again for your continued trust and support.
Best wishes
Team ProDog
Quality Products.
I have been using prodog now for a few years. The products are high quality. My dogs have very sensitive stomachs so I have to be very careful with their diet. I feed them Goat, Rabbit and Duck as this doesn’t upset them.
I also give them a few venison and ostrich treats a day.
Any problems or queries I just have a very friendly chat with the staff who are very helpful and friendly. They’re super quick in getting any answers or problems sorted out. Highly Recommend.
5 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hello Ann,
Thank you so much for your kind words and continued support over the years. We're thrilled to hear that our Goat, Rabbit, and Duck options have been a great fit for your dogs' sensitive stomachs. It's also lovely to know they enjoy the venison and ostrich treats, some definite favourites among our four legged customers.
We’re especially happy to hear that our team has been helpful and responsive whenever you’ve needed support. Providing excellent service and quality products is what we’re all about, and your recommendation means the world to us.
Thanks again for being part of the ProDog family.
Best wishes
Team ProDog
Hour completely wasted
Have spent the last hour of my life trying to order food from my dog on this website, on both my phone and laptop, and literally at least eight different things have gone wrong to prevent me from not only making the order i wanted, but also completing any order whatsoever. I am 35 years old and have been using tech for awhile. Unbelievably appalling experience, going to order from Paleo Ridge and other raw dog food companies from now on instead.
9 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Alexis,
We’re really sorry to hear about the frustrating experience you’ve had trying to place an order with us. This is definitely not the smooth process we aim to provide, and we truly appreciate you taking the time to share this feedback.
ProDog deliver Uk wide and if you’re willing, we’d love the opportunity to help you complete your order for your dog. Please feel free to contact our customer service team directly, we’re here to assist and make things right.
If your open to calling, we hope to resolve this for you soon.
Best wishes
Team ProDog
Brilliant company
Brilliant company. Customer service is amazing. Kevin helped me sort my order and organised my future subscription. I was getting myself really confused, he was very patient and took me through all the options for my pup.
8 lipca 2025
Opinia niezależna
Odpowiedź od ProDog Raw
Hi Sue,
Thank you so much for your lovely review. We're delighted to hear you had such a positive experience. Kevin will be thrilled to know he was able to help get everything sorted and make things clearer for you. We're always here to support you and your pup every step of the way. Welcome to the ProDog family.
Best Wishes
Team ProDog
Customer service and repel
So far all interactions with customer service have been brilliant as has the Repel product we buy regularly. Customer service quickly provided ingredients list and also helped me when a product was out of stock. Repel has been great for us so far! Thanks prodog
7 lipca 2025
Odpowiedź od ProDog Raw
Hi Amy,
Hi! Thank you so much for your kind words. We’re thrilled to hear that both our customer service and Repel product have been great for you. It’s always our goal to provide quick and helpful support, and we’re glad we could assist with the ingredients and stock availability. Thanks for being a valued ProDog customer, we look forward to serving you again soon.
Best wishes
Team ProDog
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