E mailed equipment serial numbers and asked to verify the required parts would fit my older model and it was confirmed within 24 hrs that they are the correct ones. Cutting out all the hassle of havin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am not new to touring although I am new to Bailey. I had an issue with the Wahle pump. I must say the product knowledge of your colleague was exceptional, she talked me through the right product... Zobacz więcej
Reakcja na opinię
Quick turnaround. Rectified the error on my original order and refunded the payment. One suggestion- when asking for the VIN number of the caravan why not say that instead of asking for the VIN number... Zobacz więcej
Reakcja na opinię
Have purchased several items from prima recently, .y last item arrived damaged. I sent an email with photo of damage to prima and a replacement was in my doorstep 2 days later.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem samochodów kempingowych
- również w kategorii:
- Sklep turystyczny
Napisane przez firmę
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od PRIMA Leisure
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you received the correct part, that it was delivered quickly, and that you were happy with the price.
Kindest regards
PRIMA Leisure Customer Service Team
just about to cancel order because…
just about to cancel order because arrival date was November
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Michael,
We understand your concern regarding the arrival date. Thank you for your review.
Kindest regards
PRIMA Leisure Customer Service Team
Unfortunately the delivery agents made…
Unfortunately the delivery agents made the experience less than perfect. The package was left in full view of passers by on the front doorstep. It was stolen by the time we got home. The follow up was good and hopefully a replacement will be forthcoming but deliveries should be rebooked if there is no answer or no obviously better place than the doorstep.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Chris,
We are very sorry to hear about the trouble you experienced with your delivery and the subsequent theft of your package. We understand how frustrating this situation must have been for you. We appreciate you bringing this to our attention and for your patience as we arrange for a replacement.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered paid waited delivered simple as…
Ordered paid waited delivered simple as that no issues whatsoever 5*
1 września 2026
Odpowiedź od PRIMA Leisure
Hi David,
We're so happy to hear that your experience was seamless and met your expectations! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Overall good experience
Overall good experience. Only issue is the date kept slipping from the approximate one, not by a small amount either. I understand they rely on their suppliers and all dates given for non-stocked items are of course estimates. I just didn’t expect it to be pushed out from an original 3 weeks to 3 months.
9 września 2026
Odpowiedź od PRIMA Leisure
Hi Craig,
We appreciate you sharing your experience. We sincerely regret the delay you encountered with your order and understand your frustration when the estimated delivery timeframe extended from weeks to months.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Rachel,
We appreciate your positive feedback! We are so pleased you were happy with our excellent service and quick delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt efficient service and delivery…
Prompt efficient service and delivery was as scheduled.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We are so pleased to hear that you found our service to be efficient and that your delivery arrived as scheduled. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Amazing Service and Fast Delivery 5…
Amazing Service and Fast Delivery 5 stars plus. My Order arrived all ok
Thank you keep the good work up
1 września 2026
Odpowiedź od PRIMA Leisure
Hi Chris,
Thank you for your wonderful review! We're so pleased to hear that your order arrived all okay and that you're happy with our service. We appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Eric,
We're so glad we could provide you with exactly what you were looking for. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Quest Rocket Low Wattage Travel Kettle…
Quest Rocket Low Wattage Travel Kettle 1Ltr & toaster in Slate. Purchased for our motor home to replace previous cream one. Love the colour. Delivery really quick.
7 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We're so happy to hear you love the new colour of your Quest Rocket kettle and toaster set for your motorhome! We're also glad our delivery was quick. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Good choice of stock
The ordering of the item I required was so easy quick and delivered on time keep the good work up guys if I need you again you are my first port of call
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Tony,
We're so pleased to hear that ordering your item was easy and quick, and that it was delivered on time. We appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Ian,
We're so glad to hear you consistently find our quality to be excellent. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Cheap and available.
7 września 2026
Odpowiedź od PRIMA Leisure
Hi Marco,
Thank you for sharing your feedback! We are delighted to hear that you found our services both affordable and readily available.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Dale,
Thank you for your kind words. We are so pleased to hear that you found our delivery service fast.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to find Bailey caravan parts
Easy to find Bailey caravan parts. Quick dispatch, good quality and fitted first time. Thanks.
7 września 2026
Odpowiedź od PRIMA Leisure
Hi Bruce,
We're so pleased to hear that you found the parts you needed easily and that they were dispatched quickly. It's great to know they were of good quality and fitted perfectly!
Kindest regards
PRIMA Leisure Customer Service Team
Caravan replacement part
There was an error on the website leading me to order the wrong replacement part for my caravan. Prima responded promptly, accepted responsibility and arranged to pick up the part and refund the value. Overall they provided very good customer service thanks to Tor the customer relationship partner, much appreciated.
21 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Maurice,
We are so pleased to hear about your positive experience with us, especially regarding the resolution of the website error. We always aim to provide excellent customer service, and it's wonderful to know we met your expectations in handling the replacement part for your caravan. Your feedback is truly valued.
Kindest regards
PRIMA Leisure Customer Service Team
Only two things were wrong.
Only two things were wrong.
1 The first order went astray - happens I suppose but I had to chase it up
2 I ordered 2 items and on the second attempt I only received 1 of them - although it did arrive!
2 września 2026
Odpowiedź od PRIMA Leisure
Hi Steven,
We appreciate you taking the time to share your experience. We sincerely regret the issues with your order, including the initial delay and the missing item. One of our team is looking into this for you and will be in touch.
Kindest regards
PRIMA Leisure Customer Service Team
Just a shame most items are on back…
Just a shame most items are on back order and you get stitched having to pay for each delivery
27 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Alli,
We appreciate your feedback regarding back-ordered items and delivery charges. We are working to improve our stock availability and delivery options.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Brian,
Thank you for your wonderful feedback. We are so pleased to hear that you found what you needed and that our pricing was sensible.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi,
We're so glad you're happy with your hob lid retaining strap. We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.