E mailed equipment serial numbers and asked to verify the required parts would fit my older model and it was confirmed within 24 hrs that they are the correct ones. Cutting out all the hassle of havin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am not new to touring although I am new to Bailey. I had an issue with the Wahle pump. I must say the product knowledge of your colleague was exceptional, she talked me through the right product... Zobacz więcej
Reakcja na opinię
Quick turnaround. Rectified the error on my original order and refunded the payment. One suggestion- when asking for the VIN number of the caravan why not say that instead of asking for the VIN number... Zobacz więcej
Reakcja na opinię
Have purchased several items from prima recently, .y last item arrived damaged. I sent an email with photo of damage to prima and a replacement was in my doorstep 2 days later.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem samochodów kempingowych
- również w kategorii:
- Sklep turystyczny
Napisane przez firmę
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od PRIMA Leisure
Hi Rosemary,
We are happy to hear that you received quick and efficient service. Thank you so much for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
My order did not arrive
My order did not arrive. Evri were the delivery company. Draw your own conclusions!
3 września 2026
Odpowiedź od PRIMA Leisure
Hi Peter,
We are very sorry that your order did not arrive. We do offer customers a choice of courier at the checkout.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Ian,
We are so pleased to hear that your delivery arrived on time as expected and that you received excellent service again. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
How quick the order came also ordered…
How quick the order came also ordered other bits and didn't need so Sent back and money back so fast
4 września 2026
Odpowiedź od PRIMA Leisure
Hi Michael,
We're so pleased to hear that your order arrived quickly and that the return and refund process was fast and efficient for the items you didn't need.
Kindest regards
PRIMA Leisure Customer Service Team
A month later and still no product
A month later and still no product. When ordering the website states the estimated time which came and wrnt very quickly, emailed to chase up was given another date which also came and went. Chased yet again and given yet another date so asked to cancel and get a refund. However looking at other reviews on here im not convinced that i will be getting said refund as someone else has been waiting months for theirs. Also was told on the email that my order is now cancelled on refund should be within 3-5 days however when logging into my account the order still shows as active. Never going to use prima again, thankfully i was only ordering something cheap
21 września 2026
Opinia niezależna
Odpowiedź od PRIMA Leisure
Kierran,
We sincerely appreciate you taking the time to share your recent experience with us. We understand how frustrating it must be to have multiple delivery dates missed and to see your order status remain active despite being informed of its cancellation.
If you email in to aftercare@baileyofbristol.co.uk one of the team will be more than happy to look into this for you. We are committed to improving our communication and delivery processes to prevent similar situations for our valued customers.
Kindest regards
PRIMA Leisure Customer Service Team
Prima Leisure had the item in stock and…
Prima Leisure had the item in stock and despatched it within a reasonable timeframe.
11 września 2026
Odpowiedź od PRIMA Leisure
Hi Paul,
We're happy to hear that our stock and dispatch times met your expectations. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Very happy with service, my order was delivered very quickly, happy with product
Very happy with service
10 września 2026
Odpowiedź od PRIMA Leisure
Hi Amanda,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you were very happy with our service.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Graham,
We are pleased to hear that your delivery arrived on time. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Martin,
Thank you for taking the time to share your recent experience with us. We appreciate your positive feedback and are delighted to hear you found our service very helpful and quick!
Kindest regards
PRIMA Leisure Customer Service Team
First class service and great…
First class service and great turnaround time, thank you very much 👍
10 września 2026
Odpowiedź od PRIMA Leisure
Hi Robert,
We are so pleased to hear that you experienced first-class service and a great turnaround time. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Darren,
We are sorry to hear that you haven't received your order. One of our team will look into this and be in touch soon.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi John,
We appreciate your feedback and are glad to hear that everything else was perfect. We are actively working on improving our supply chain efficiency.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Trish,
Thank you do much for your feedback. We're glad that you received fast service.
Kindest regards
PRIMA Leisure Customer Service Team
Items came earlier than forcast
Disappointed at first as their website had a day 3 delivery, but when they'd taken the order it went out to 3 months.
Later they were actually delivered in about 3 weeks so better.
However they were one of the only distributors that offered the items so at least I got them.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We appreciate your feedback and understand your initial disappointment regarding the delivery estimate. We are glad the items arrived sooner than the updated timeframe, and we value your business. We are always working to improve our delivery accuracy.
Kindest regards
PRIMA Leisure Customer Service Team
Took an age to deliver almost a month…
Took an age to deliver almost a month from purchase
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Andrew,
We regret the extended delivery time you experienced. We are actively working to improve this.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered a weight plate in early June…
Ordered a weight plate in early June didn’t arrive until September, had to keep emailing yourselves as had no updates from you
9 września 2026
Odpowiedź od PRIMA Leisure
We are sorry to hear about the delay in getting your weight plate. Unfortunately these items are made to order so if the manufacturer experiences a delay, then so do we. We do understand your frustration with this though.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you received the correct part, that it was delivered quickly, and that you were happy with the price.
Kindest regards
PRIMA Leisure Customer Service Team
just about to cancel order because…
just about to cancel order because arrival date was November
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Michael,
We understand your concern regarding the arrival date. Thank you for your review.
Kindest regards
PRIMA Leisure Customer Service Team
Unfortunately the delivery agents made…
Unfortunately the delivery agents made the experience less than perfect. The package was left in full view of passers by on the front doorstep. It was stolen by the time we got home. The follow up was good and hopefully a replacement will be forthcoming but deliveries should be rebooked if there is no answer or no obviously better place than the doorstep.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Chris,
We are very sorry to hear about the trouble you experienced with your delivery and the subsequent theft of your package. We understand how frustrating this situation must have been for you. We appreciate you bringing this to our attention and for your patience as we arrange for a replacement.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered paid waited delivered simple as…
Ordered paid waited delivered simple as that no issues whatsoever 5*
1 września 2026
Odpowiedź od PRIMA Leisure
Hi David,
We're so happy to hear that your experience was seamless and met your expectations! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.