E mailed equipment serial numbers and asked to verify the required parts would fit my older model and it was confirmed within 24 hrs that they are the correct ones. Cutting out all the hassle of havin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am not new to touring although I am new to Bailey. I had an issue with the Wahle pump. I must say the product knowledge of your colleague was exceptional, she talked me through the right product... Zobacz więcej
Reakcja na opinię
Quick turnaround. Rectified the error on my original order and refunded the payment. One suggestion- when asking for the VIN number of the caravan why not say that instead of asking for the VIN number... Zobacz więcej
Reakcja na opinię
Have purchased several items from prima recently, .y last item arrived damaged. I sent an email with photo of damage to prima and a replacement was in my doorstep 2 days later.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem samochodów kempingowych
- również w kategorii:
- Sklep turystyczny
Napisane przez firmę
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od PRIMA Leisure
Hi Keith,
We appreciate your positive feedback regarding our parts and service. We are so glad you were happy with your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Get exactly what I order as promised
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Martin,
We're so pleased to hear that you received exactly what you ordered as promised. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful nothing to much trouble…
Very helpful nothing to much trouble fast delivery with no issues 👍👍👍
15 września 2026
Odpowiedź od PRIMA Leisure
Hi Adrian,
We're delighted to hear that you found our service very helpful and that your delivery was fast and without any issues. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Arrived when they said it would arrive…
Arrived when they said it would arrive and everything was right size and all fitted in to place thank you.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Gary,
Thank you for your wonderful feedback! We're so pleased to hear that your order arrived as expected and that everything was the correct size and fitted perfectly.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Tim,
Thank you for your feedback! We are so pleased to hear that your goods arrived on time and in good condition. We appreciate you taking the time to share your positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Katie,
We appreciate your positive feedback! We are so pleased you were happy with our product and our fast service.
Kindest regards
PRIMA Leisure Customer Service Team
Absolutely brilliant company...
Absolutely brilliant company.... Awesome aervice, fast delivery and mega helpful at identifying whats needed...A****
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Tania,
We're so pleased to hear you had such a brilliant experience with us! It's wonderful to know our service, fast delivery, and helpfulness were appreciated.
Kindest regards
PRIMA Leisure Customer Service Team
Good price, good service, quick delivery
Good customer service, good website. Havent tried the purchase yet
7 września 2026
Odpowiedź od PRIMA Leisure
Hi Aaron,
We're so glad you found our customer service and website helpful! Thank you so much for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Alison,
We are happy to hear that you had a prompt and well packed delivery. Thank you so much for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
The lack of parts knowledge is…
The lack of parts knowledge is terrifying. If your going to have a generic customer service email address please consider directing to the team with skill set, knowledge and understanding of the ask. Horrible experience
7 września 2026
Odpowiedź od PRIMA Leisure
Tara,
We appreciate you sharing your experience and feedback regarding our team's parts knowledge. We are actively reviewing our internal processes to ensure a better customer experience.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Christine,
We appreciate your positive feedback! We are so pleased you were happy with our service and quick delivery, and we look forward to helping you again.
Kindest regards
PRIMA Leisure Customer Service Team
Delivery times are to slow.
7 września 2026
Odpowiedź od PRIMA Leisure
Anthony,
We appreciate you sharing your feedback regarding delivery times. We are actively working to improve our speed and efficiency for all our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Not a lot of communication no phone…
Not a lot of communication no phone number provided
14 września 2026
Odpowiedź od PRIMA Leisure
Avril,
We appreciate you sharing your feedback regarding communication. Our team has been in contact with you via email and provided you with our contact number.
Kindest regards
PRIMA Leisure Customer Service Team
First time ordering from Prima Leisure…
First time ordering from Prima Leisure and was very pleased with the service, I had a problem with one of the parts but emailed my problem and it was sorted right away and delivered the next day. Would certainly recommend and will be ordering again. Great customer service and support, super fast delivery
7 września 2026
Odpowiedź od PRIMA Leisure
Hi Kate,
We are so pleased to hear you had such a positive first experience with us! It's wonderful to know that our team was able to resolve the issue with your part quickly and efficiently, leading to a speedy delivery. We truly appreciate your recommendation and look forward to serving you again.
Kindest regards
PRIMA Leisure Customer Service Team
Overpriced and slow delivery
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Jim,
We appreciate your feedback regarding pricing and delivery. We are actively working to improve our services.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt delivery
Prompt delivery, easy to fit, BUT, can anyone tell me why one drawer runner costs about £7 more than the other side. 2 identical drawer runners 🏃♂️ but 2 different prices, I mean you would not go to a supermarket and buy 2 identical tins of soup, one costs £1 and the other £1.50. It does not make sense 😐 price difference
14 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We appreciate you taking the time to share your feedback regarding the drawer runners. We understand your frustration about the price difference between two seemingly identical items. We are looking into our pricing structure to ensure consistency and fairness for all our products. Your experience helps us improve.
Kindest regards
PRIMA Leisure Customer Service Team
The part I'd ordered was correct and it…
The part I'd ordered was correct and it arrived before the given date thank you
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Tim,
We are delighted to hear that the part you ordered was correct and arrived even earlier than expected. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Trustworthy
Always use Prima Leisure should I need anything for my caravan. I know there are cheaper items all over the net but I like to use a company that I trust and I know that I will get the correct part and the customer service is brill - no complaints from me ;)
8 września 2026
Odpowiedź od PRIMA Leisure
Hi Yvonne,
We are so pleased to hear that you consistently choose us for your caravan needs. It's wonderful to know that our commitment to providing the correct parts and excellent customer service resonates with you. We truly value your trust and loyalty.
Kindest regards
PRIMA Leisure Customer Service Team
Extremely fast delivery.
11 września 2026
Odpowiedź od PRIMA Leisure
Hi Jozef,
Thank you so much for your review. We are pleased to hear that your delivery was fast.
Kindest regards
PRIMA Leisure Customer Service Team
Right product ok quite pricey
Right product ok quite pricey but super quick I ordered Sunday night 9pm item was dispatched at 9am to my surprise and was delivered wed morning 9am what can I say except pleasantly surprised thanks guys
4 września 2026
Odpowiedź od PRIMA Leisure
Hi Rob,
We're so glad to hear that your order arrived quickly and that you were pleasantly surprised by our dispatch and delivery speed! We understand your comment about the pricing, and we appreciate you acknowledging the efficiency of our service. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.