I am not new to touring although I am new to Bailey. I had an issue with the Wahle pump. I must say the product knowledge of your colleague was exceptional, she talked me through the right product... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quick turnaround. Rectified the error on my original order and refunded the payment. One suggestion- when asking for the VIN number of the caravan why not say that instead of asking for the VIN number... Zobacz więcej
Reakcja na opinię
Have purchased several items from prima recently, .y last item arrived damaged. I sent an email with photo of damage to prima and a replacement was in my doorstep 2 days later.
Reakcja na opinię
Prompt delivery, easy to fit, BUT, can anyone tell me why one drawer runner costs about £7 more than the other side. 2 identical drawer runners 🏃♂️ but 2 different prices, I mean you would not... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem samochodów kempingowych
- również w kategorii:
- Sklep turystyczny
Napisane przez firmę
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not great wouldn’t sell me replacement…
Not great wouldn’t sell me replacement vinyl for my Valencia was told they recommend a registered repair workshop to install it.so now they know me and my competency levels and ability even though I could lay this myself very easily.
£60 for delivery and £41 per 1mx3m daylight robbery in my eyes .Im not buying another Bailey if they built them better in the first instance i.e protect the floors underneath I wouldn’t have to be buying it in the first place.
21 września 2026
Opinia niezależna
Odpowiedź od PRIMA Leisure
Gavin,
We appreciate you taking the time to share your feedback regarding your experience with us. We understand your frustration about the difficulty in obtaining replacement vinyl and the associated costs. We regret that we did not meet your expectations on this occasion. Your comments about the product's durability and our service have been noted, and we will certainly be reviewing them internally to see how we can improve.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt service
Prompt service.
Wasn't easy to find the desired product. Had to scroll through pages.
10 września 2026
Odpowiedź od PRIMA Leisure
Hi June,
We appreciate your feedback on our prompt service. We're sorry our product search was difficult. We are working to improve our website navigation.
Kindest regards
PRIMA Leisure Customer Service Team
Always a great service items are…
Always a great service items are delivered quickly when in stock updated when not so 5***** is worth it for this seller
17 września 2026
Odpowiedź od PRIMA Leisure
Hi Ray,
We are so happy to hear that our service and delivery met your expectations. We truly appreciate you acknowledging our efforts in keeping you informed about item availability. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Paul,
We are so pleased to hear that your order was delivered on time and that you received great service. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Excellent seller
Excellent seller! Very reliable. I love the fact that you can put in the caravan model and easily find matching products. Thank you again.
10 września 2026
Odpowiedź od PRIMA Leisure
Hi,
Thank you for your wonderful review! We're so pleased to hear that you find us reliable and appreciate the ease of finding matching products by caravan model. We strive to make your experience as smooth as possible.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi John,
We are glad to hear that your delivery was on time. Thank you so much for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt friendly service.
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Simon,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you experienced prompt, friendly service.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Stephen,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received great service.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent product and very fast…
Excellent product and very fast delivery. Highly recommended.
16 września 2026
Odpowiedź od PRIMA Leisure
Hi Michael,
We are so pleased to hear that you are happy with our product and experienced very fast delivery. Thank you for your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Adam,
We appreciate your positive feedback! We are so pleased you were happy with our excellent service and great price. Thank you for sharing your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Matt,
We are so happy to hear that you had a great experience with our service. We truly appreciate your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and easy very good service.
8 września 2026
Odpowiedź od PRIMA Leisure
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be quick and easy. We truly appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
The product was just as described and…
The product was just as described and was a great price. It arrived in great time and was packaged well. We will definitely be using prima leisure again . Thanks
8 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We're so pleased to hear that the product met your expectations and that you found the price to be great. It's wonderful to know it arrived quickly and was well-packaged.
Kindest regards
PRIMA Leisure Customer Service Team
Great customer service
Great customer service, bit of a problem and they arranged replacements.
27 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Andrew,
We're so glad we could assist you and resolve the issue with replacements. Your satisfaction is very important to us.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered caravan door bin
Ordered caravan door bin, arrived within 2 days, easy to fit. Excellent service well done!!
8 września 2026
Odpowiedź od PRIMA Leisure
Hi,
We're so pleased to hear that your caravan door bin arrived quickly and was easy to fit. Thank you for your kind words about our excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
£40 delivery charge for a £28 piece of…
£40 delivery charge for a £28 piece of plastic trim in my opinion was excessive however it was delivered in 2 days but covered only in a plastic bag. Unable to collect item as there is no pick ups available. It is what it is i required the part.
15 września 2026
Odpowiedź od PRIMA Leisure
Hi Martin,
We appreciate your feedback regarding the delivery charge and packaging for your recent order. We understand your concerns about the cost relative to the item and the packaging method.
Kindest regards
PRIMA Leisure Customer Service Team
Item required was in stock
Item required was in stock. Very quick turnaround on order, delivered next day, well packaged. Very pleased.
15 września 2026
Odpowiedź od PRIMA Leisure
Hi Nigel,
We're so pleased to hear that the item you needed was in stock and that you experienced such a quick turnaround with next-day delivery. It's wonderful that it arrived well-packaged, and we appreciate your very positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Keith,
We appreciate your positive feedback regarding our parts and service. We are so glad you were happy with your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Get exactly what I order as promised
14 września 2026
Odpowiedź od PRIMA Leisure
Hi Martin,
We're so pleased to hear that you received exactly what you ordered as promised. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful nothing to much trouble…
Very helpful nothing to much trouble fast delivery with no issues 👍👍👍
15 września 2026
Odpowiedź od PRIMA Leisure
Hi Adrian,
We're delighted to hear that you found our service very helpful and that your delivery was fast and without any issues. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.