E mailed equipment serial numbers and asked to verify the required parts would fit my older model and it was confirmed within 24 hrs that they are the correct ones. Cutting out all the hassle of havin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am not new to touring although I am new to Bailey. I had an issue with the Wahle pump. I must say the product knowledge of your colleague was exceptional, she talked me through the right product... Zobacz więcej
Reakcja na opinię
Quick turnaround. Rectified the error on my original order and refunded the payment. One suggestion- when asking for the VIN number of the caravan why not say that instead of asking for the VIN number... Zobacz więcej
Reakcja na opinię
Have purchased several items from prima recently, .y last item arrived damaged. I sent an email with photo of damage to prima and a replacement was in my doorstep 2 days later.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem samochodów kempingowych
- również w kategorii:
- Sklep turystyczny
Napisane przez firmę
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od PRIMA Leisure
Hi,
We're so glad you're happy with your hob lid retaining strap. We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
very knowledgeable lady I spoke to and…
very knowledgeable lady I spoke to and when I ordered the part it came next day
3 września 2026
Odpowiedź od PRIMA Leisure
Hi Michael,
Thank you for your feedback. We're so pleased to hear that you found our team knowledgeable and that your part arrived so quickly.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi John,
Thank you for your feedback. We're pleased to hear that you were happy with our efficient service.
Kindest regards
PRIMA Leisure Customer Service Team
LADY ON PHONE FINDING CORRECT PART
3 września 2026
Odpowiedź od PRIMA Leisure
Hi Richard,
We're glad our team could assist you in finding the correct part. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Mark,
We appreciate your feedback. We are so pleased to hear that you were happy with our quick service and that the product arrived exactly as you expected.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Charles,
We're glad to hear your goods arrived well-packed and promptly. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Alan,
We're so pleased to hear that your order was delivered on time and that you found our pricing to be good. Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Would not trust this company as been…
Would not trust this company as been waiting for a refund for the last 10 weeks or so , been fobbed of time after time and now they are not responding to my email I would not give them a 1 star but that the only option to give total joke of a company
24 lipca 2026
Opinia niezależna
Odpowiedź od PRIMA Leisure
Hi,
We are truly sorry to hear about the delay in receiving your refund and the frustration this has caused. One of our team has been in contact with you and is actively looking into this matter.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered parts very quick service
I ordered the parts for my caravan within a few days they arrived and were fitted very fast shipping and excellent service I recommend Prima Leisure 100%
3 września 2026
Odpowiedź od PRIMA Leisure
Hi Steven,
We're so pleased to hear that your parts arrived quickly and that you experienced excellent service. We appreciate your 100% recommendation.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Ennis,
Thank you for your feedback. We are happy you found our service first class.
Kindest regards
PRIMA Leisure Customer Service Team
Good delivery
2 września 2026
Odpowiedź od PRIMA Leisure
Hi Stuart,
Thank you for your positive feedback. We're glad you had a good delivery experience.
Kindest regards
PRIMA Leisure Customer Service Team
Good service
3 września 2026
Odpowiedź od PRIMA Leisure
Hi John,
We are pleased that you received good service. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to use site they had what I wanted
2 września 2026
Odpowiedź od PRIMA Leisure
Hi John,
We're delighted to hear that you found our site easy to navigate and that you located exactly what you were looking for. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Exactly what I needed
Exactly the parts I needed for an eight-year-old caravan, specifically referenced on the website, arrived promptly. Many thanks for keeping and cataloging such a comprehensive selection.
27 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Andrew,
We are so glad to hear that you found the exact parts you needed for your caravan and that they arrived promptly. It's wonderful to know our comprehensive selection was helpful.
Kindest regards
PRIMA Leisure Customer Service Team
Unicap 17 mm is actually 15 mm doesn’t…
Unicap 17 mm is actually 15 mm doesn’t fit , incorrectly measured by PRIMA but won’t admit it. Go elsewhere .
27 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi,
We are sorry the Unicap didn't fit as expected. We understand your frustration with the measurement discrepancy. Our team are currently waiting to hear back from the supplier regarding this.
Kindest regards
PRIMA Leisure Customer Service Team
Great speedy service
Easy web site, friendly staff when answering a query. Fast delivery.
2 września 2026
Odpowiedź od PRIMA Leisure
Hi Lee,
We are so pleased to hear that you found our website easy to use, that our staff were friendly and helpful, and that your delivery was fast. We appreciate you sharing your positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
I ordered the same item multiple times…
I ordered the same item multiple times by mistake. They sorted it all out and refunds were very quick, would recommend them to anyone
26 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Ian,
We're so glad we could assist you with your order and that the refund process was quick and easy. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Odpowiedź od PRIMA Leisure
Hi Ian,
We're so pleased to hear that your ordering experience was easy and that delivery was fast. It's great to know that the product is working well for you.
Kindest regards
PRIMA Leisure Customer Service Team
Attempted delivery to wrong address!
A very small package, that would have easily gone through our letter box, was delivered, or at least attempts were made to deliver, to an address some eleven miles from ours, which we have no idea how you came to use. A new order was sent after we brought this to you attention. The package could have been sent by Royal Mail and posted through our letter box, as it was it finally arrived after we had gone away in our caravan!
26 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the incorrect delivery attempt and the subsequent delay in receiving your order. We understand how disappointing it must have been to have your package arrive after you had already left.
Kindest regards
PRIMA Leisure Customer Service Team
Quick efficient service
Quick efficient service. Great product, exactly the correct item.
24 sierpnia 2026
Odpowiedź od PRIMA Leisure
Hi Jennifer,
We're so pleased to hear that you experienced quick and efficient service and that you received the correct item. We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.