Porteo offers excellent service. They are always willing to answer any questions. Their delivery is remarkably swift. Porteo uses FedEx to bring items to Canada. My mistake was not knowing I coul... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have purchased 2 LV handbags from Portero. I love the variety, pictures, descriptions. Affirm super convinient however the packaging could be better it was a bit turn off by the way my handbags were... Zobacz więcej
Reakcja na opinię
I bought a Chanel boy bag and wanted to return the item and was received a week ago told me they would issue me a refund. I keep calling the customer service and nobody answers the phone. Very delaye... Zobacz więcej
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My only suggestion would be to be very clear up front how an item will be shipped so that the buyer can determine the best address to ship to. For example, my purchase was sent Fedex and required my... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Dane kontaktowe
4,1
Dobra
348 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Portero
Dear Kazumi,
Thank you for taking the time to review PORTERO.com. We’re thrilled to hear that you are happy with your purchase, and look forward to your next visit!
Sincerely,
The PORTERO Team
Nice site. Easy to navigate.
Easy to navigate. Clean , trustworthy.
Didn't like that you are limited to small amounts of images.
22 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Michelle,
Thank you for reviewing PORTERO.com. We’re happy to hear that you like our website. We value our customers’ feedback, and work hard to make the website more user friendly. Most recently we added zoom capabilities for our images. We will surely look into adding more features such as this on PORTERO’s website.
Sincerely,
The PORTERO Team
Timely response to questions and shipping of merchandise.
I placed on order the morning of July 12th and on July 13th I still hadn't seen the charge on my credit card so wasn't sure if my order went through. I sent an e-mail to Portero Customer Service enquiring. I received a response the same day and on July 14th my order was shipped. I had my Chanel bag delivered to me on July 15th. Considering I live in Toronto, Canada and the bag was being shipped from Japan I think this is excellent service. Not to mention the bag was in pristine shape. The description and condition provided on Portero was spot-on. Will definitely make future purchases from Portero.
19 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Sharon,
Thank you for taking the time to review PORTERO.com. We’re delighted to hear that you were pleased with our service, and of course, your new bag. We hope you enjoy it! Look forward to your next visit.
Sincerely,
The PORTERO Team
Delivery has been an issue
When placing my order I expected my order to arrive via UPS as stated on the invoice. It was shipped FedEx and because I work outside my home, I have missed two delivery attempts because a signature is required. After contacting FedEx I was told I would not be able to pick up my item at the nearest FedEx location because Portero does not provide that option. I am having to pay an additional $5 for FedEx to re-route my package to my business address. It would have been nice to know that Portero changed the delivery provider so I could have made prior arrangements.
12 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Anna,
Thank you for reviewing PORTERO. We’re sorry to hear about the difficulties you had with shipment. We require signatures for every shipment, as we want to guarantee that the item purchased is delivered to the appropriate person. Currently, our customers can find our shipping policies in the footer of our website. We are currently working on ways to make our shipping policies more clear on the website.
We hope you enjoy your PORTERO item.
Sincerely,
The PORTERO Team
Pleased
The product itself is as described. I'm happy with my purchase.
What threw me off though was the fact that the shipper misspelled my name and did not use the correct address. FEDEX had to call me to locate me and I had to give them the correct address. For these types of purchases, I would prefer some peace of mind that things arrive to the correct person at the correct address.
12 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Kareen,
Thank you for taking the time to review PORTERO. We’re thrilled that you are pleased with your purchase. We’re sorry to hear about your shipping issues, and have notified our team to ensure this does not occur again.
We hope you continue to enjoy your purchase.
Sincerely,
The PORTERO Team
Kelly
Purchased a pretty Hermes Kelly bag. It's was in the shape I expected however it had gum stuck on the inside pocket and the bag cover was filthy. Think for the money an little more effort could have gone into its presentation? Clean it up? Not very professional.
10 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Lisa,
We’re sorry to hear about the poor presentation of your Hermès Kelly bag, and appreciate you bringing this to our attention. This presentation is not representative of PORTERO’s standards, and we assure you this is the first time we have had this happen. Our Customer Care department will be reaching out to you shortly.
Sincerely,
The PORTERO Team
Suddenly out of stock
I purchased this scarf my recent graduate had been eyeing for months, maybe even longer. The day portero had I sale, I had purchased it for her awesome performance throughout the semester . She was delighted, we got this gently used Brown vintage original authentic LV silk scarf. Just beautiful. It was normally 189, on sale for 150 that day. We both were ecstatic. Only for three days later to get a sorry email and how they will refund me and nothing more can be done. Next time keep a working track of inventory. Better yet, find us one and compensate. The worst part was delivering the message to someone who wanted and deserved it even more.
8 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Disappointed Customer,
We’re sorry to hear that you were dissatisfied with our service. Though this is rare occurrence, there can be a delay in the website’s backend item processing. As a result, we never fully process an order until we receive confirmation that the item is still available. We would be more than happy to help you find another Hermès scarf for your daughter. Please contact our Customer Care at customercare@portero.com.
Sincerely,
The PORTERO Team
The L.V Handbag
I was unsure about a used L.V Handbag. I spoke to the sales lady about it and she made me feel it would be alright.
well I brought it, and it is in really good shape. I am so happy they took the time with me. I m very Happy, with this bag. I will tell others about this store.
7 lipca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Addie,
Thank you for reviewing PORTERO. We’re happy we were able to ease your mind about shopping pre-owned LV, and that you are both pleased with our service and your LV bag. We appreciate you sharing PORTERO with your friends, and look forward to your next visit!
Sincerely,
The PORTERO Team
Odpowiedź od Portero
Dear Tara,
Thank you for taking the time to review PORTERO.com. We’re delighted to hear that you are enjoying your handbags and that you were happy with the service we provided. We look forward to your next visit.
Sincerely,
The PORTERO Team
They could improve customer service...
This is my second purchase from Portero and all of the issues from the first time came flooding back to my memory. They do not answer questions timely nor completely. It's maddening. They do the bare minimum as far as communication when shipping. Again, don't ask any questions and you won't be disappointed. However, the quality of the product appears to be as stated. I just wish that it had been a better buying experience for as much as I spent.
30 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Cat,
Thank you for reviewing PORTERO. We are sorry to hear our customer service did not meet your expectations. We work hard to provide the utmost in customer service, and will surely keep your review in mind for training purposes.
Sincerely,
The PORTERO Team
Chanel Earrings
Like new product, reasonable price, fast service, highly recommend.
30 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Karen,
Thank you for reviewing PORTERO.com. We’re happy to hear that you are enjoying your Chanel earrings, and that you were pleased with the service we provided. We look forward to your next visit!
Sincerely,
The PORTERO Team
Beautiful purse; great transaction
Love my new purse and the purchase was so easy with Portero. Will definitely buy from Portero again.
28 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Jenski,
Thank you for taking the time to review PORTERO.com. We’re delighted to hear that you are enjoying your handbag! We look forward to your next visit.
Sincerely,
The PORTERO Team
Terrific customer service!
The product was exactly as described, the shipping was immediate, and the customer service was fantastic. I would highly recommend this site!!
27 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear KCHA,
Thank you for reviewing and recommending PORTERO.com. We’re thrilled to hear that you were pleased with both your new item and the service we provided. We look forward to your next visit.
Sincerely,
The PORTERO Team
Trust and Speed Delivery
I have bought from this site 4 items worth of 12000 USD and arrived as described in no time.
24 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Abdulhadi,
Thank you for reviewing PORTERO. We’re delighted to hear that you are happy with both your items and the speed of delivery. We value your loyalty and are grateful for your kind words. We look forward to your next visit!
Sincerely,
The PORTERO Team
Always on time!
I always recieve exactly what I ordered....and on time!
23 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Jason,
Thank you for taking the time to review PORTERO.com. We are very happy to hear that you have enjoyed all of your PORTERO experiences. We hope you visit our site again soon!
Sincerely,
The PORTERO Team
Odpowiedź od Portero
Dear Theresa,
Thank you for reviewing PORTERO.com and for your kind words. We’re happy to hear that you are enjoying your Chanel item, and that it arrived in a timely manner. We look forward to your next visit!
Sincerely,
The PORTERO Team
Odpowiedź od Portero
Dear Polly,
Thank you for reviewing PORTERO. We’re sorry to hear that the item you received was not what you expected. We assure you that this is a rare occurrence. We spoke with our Customer Service team and they explained that they issued you a refund for the item you purchased. Should you have any questions, please contact Customer Care at customercare@portero.com.
Sincerely,
The PORTERO Team
Amazing 1st experience!!!
I purchased a LV Speedy 35. I have been after that bag for year and for the price I purchased it for it was totally worth it. Now this is my first time buying pre loved designer and I have been hesitant. The first time I heard of Portero was 7 years ago when I was looking to buy my first LV but I did buy from the LV directly. I was amazed seeing Portero was still around after all this time and just happened to browse around and found a bag I have wanted for such a long time. You have found a regular client as I received an item in conditions as described, shipping from Japan in just a few days.... Just amazing!!!
18 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Danay,
Thank you for reviewing PORTERO and for your very kind words. We’re delighted to hear that you are happy with the LV Speedy you purchased from PORTERO as well as your overall experience. We look forward to your next visit!
Sincerely,
The PORTERO Team
Amazing!
Amazing customer service and the delivery was insanely quick! Would highly recommend.
17 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Amy,
Thank you for reviewing your PORTERO experience. We’re very happy to hear that you were pleased with the customer service we provided, and that you are enjoying your purchase. We look forward to your next visit to PORTERO.com!
Sincerely,
The PORTERO Team
Great customer service
My only suggestion would be to be very clear up front how an item will be shipped so that the buyer can determine the best address to ship to. For example, my purchase was sent Fedex and required my signature. It was sent to my home (shipping address matched billing address) but I'm at work during the day and would have rather my package be delivered to work. Redirecting a package requires lots of hoop jumping.
17 czerwca 2016
Opinia niezależna
Odpowiedź od Portero
Dear Mari,
Thank you for reviewing PORTERO.com. We greatly value our customer feedback, and will look for new ways to display our shipping policies. Currently, you can find our shipping policies in the footer of our website. We require signatures on all our items, as the value of our items are higher, and we want to ensure that the item is delivered to the correct customer. We hope you enjoy your item, and look forward to your next visit to PORTERO.com.
Sincerely,
The PORTERO Team
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