Porteo offers excellent service. They are always willing to answer any questions. Their delivery is remarkably swift. Porteo uses FedEx to bring items to Canada. My mistake was not knowing I coul... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have purchased 2 LV handbags from Portero. I love the variety, pictures, descriptions. Affirm super convinient however the packaging could be better it was a bit turn off by the way my handbags were... Zobacz więcej
Reakcja na opinię
I bought a Chanel boy bag and wanted to return the item and was received a week ago told me they would issue me a refund. I keep calling the customer service and nobody answers the phone. Very delaye... Zobacz więcej
Reakcja na opinię
My only suggestion would be to be very clear up front how an item will be shipped so that the buyer can determine the best address to ship to. For example, my purchase was sent Fedex and required my... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Dane kontaktowe
4,1
Dobra
348 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My item was not available.
11 czerwca 2017
Opinia niezależna
Odpowiedź od Portero
Dear Portero Customer,
Thank you for your recent purchase at Portero.com. We sincerely apologize for any frustration you were caused due to the item being unavailable. Portero is an online marketplace where vendors from all over the world sell their items. Sometimes the same items are sold on multiple platforms. We strive to update our inventory as soon as possible so our customers do not have to face this issue. However, due to the increase in unavailable items lately, we are working with our vendors in updating our inventory. We do not expect this to be an issue in the future.
Thank you for bringing this issue to our attention. We hope you will consider shopping with Portero again in the future.
Our best,
The Portero Team
Very, very satisfied with the Portero experience!
I am very satisfied with the experience at Portero because the communication was very good and the purchase was excellent in quality. I would recommend Portero to everyone!
9 czerwca 2017
Opinia niezależna
Odpowiedź od Portero
Dear Eric Duffy,
Thank you for shopping with us! We hope you'll come shop with us again!
Our best,
The Portero Team
Thank you for my beautiful pendant
Thank you for my beautiful little pendant that arrived so quickly - this isn’t a complaint just an FYI email.
The item was well packed and despite being clipped up the chain became tangled around all the little briolites. As it’s a very fine chain I had to take it to my jeweller to unravel which he did with no charge but perhaps a better system for keeping chains separate from tangly dangly bits might be a good idea.
Thanks again I just love it,
8 czerwca 2017
Opinia niezależna
Odpowiedź od Portero
Dear Portero Customer,
Thank you for shopping with us! We appreciate your thoughtful feedback and will be sure to pass it along to our shipping managers. We are very pleased to hear that you love your new pendant!
All our best,
The Portero Team
I was told after I bought and paid for …
I was told after I bought and paid for my item that it was no longer available
How do you manage inventory ?
4 czerwca 2017
Opinia niezależna
Odpowiedź od Portero
Dear Customer,
Thank you for your recent purchase at Portero.com. We sincerely apologize for the inconvenience you were caused due to the item being unavailable. Portero functions like an online marketplace, where trusted vendors from around the world have the opportunity to sell their items. Therefore, this means that there is a chance the same item can be sold on other platforms. We strive to update our inventory as soon as possible so our customers do not face this issue. Unfortunately, in this case this item was purchased around the same time before the inventory was updated.
We would like to offer you a gift card for the difficulty this has caused. We hope you will consider shopping with Portero in the future.
Portero Customer Care
The items I purchased were exactly as …
The items I purchased were exactly as stated. I was extremely pleased.
4 czerwca 2017
Opinia niezależna
Odpowiedź od Portero
Dear Abrianna,
Thank you for your purchase. We are thrilled that you were pleased with your order. We hope you will shop with us again!
Sincerely,
The Portero Team
Mishandling or breaching of sales?
The handling of their sales is absolutely not acceptable. We placed an order for an available product (a pre-owed Louis Vuitton handbag). The transaction went through as our credit card was charged immediately, the product listing was then put as “sold”, and we thought we are going to get it in one to two weeks. Wrong, but wait, there is more! Four days later as we haven’t heard from them, we decided to drop them a note asking for status. A Customer Service person responded within a couple of hours to tell us that the delay was due to a long holiday weekend, but our order will be processed and we should expect the product will be shipped the next day or so. We thanked them for the information, but that is not all! A few hour later we were contacted via email again but this time they told us that the product was sold to someone else over the weekend and they went ahead and gave us back the credit. How could this happen when an earlier email said they don’t work on the holiday weekend? This has been our first purchase experience with Potero and it will be our last. Why is it a big deal to us? It is about the lack of reliability and honesty. Thanks for reading our feedback.
31 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Baumon,
Thank you for your recent purchase with Portero. We truly appreciate your business and are extremely sorry to hear that you were unsatisfied with your experience. Portero is an online marketplace where trusted vendors from all over the world have the opportunity to list their products. Although a rare occurrence, sometimes items sell on other platforms. Unfortunately, due to the long weekend, there were delays in receiving confirmation that this item had sold. Please note, we never charge our customers before verifying if the item is available.
We sincerely apologize for the inconvenience this has caused. We value our customers and strive to resolve any issues. Our offer for a Portero.com gift card still stands and we truly hope you will consider shopping with us again.
Sincerely,
Portero Customer Care
I've ❤️ Everything I have purchased …
I've ❤️ Everything I have purchased from You all but this last bag I just received a Chanel bag it smells so musty and I'm very disappointed 😔!
26 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Elizabeth,
We truly appreciate you being a loyal customer. While we are glad to hear that you have loved all your past purchases, we are extremely sorry to hear that you were unsatisfied with the Chanel bag. Portero takes pride in our customer service as we do our best to assure our customers are happy with their purchases. This item carries a seven day return policy. If you would like, we would be happy to process the return for you. Our customer care team will reach out to you in order to resolve this matter.
All the Best,
The Portero Team
I have not received my order yet!
22 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Portero Customer,
Thank you for your order. Unfortunately, as is often the case with international shipments, your item is delayed in customs in your country. This is unfortunately, beyond our control. Our customer service team has been in touch with you with information on the next steps.
Best,
The Portero Team
A good website with relatively good …
A good website with relatively good price
20 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Yomi,
Thank you for shopping with us! We hope you enjoy your purchase and come back again!
Best,
The Portero Team
So sad they are out of business.
So sad that these guys closed. They were the best marketplace. Great stuff from the best sellers of Hermes.
19 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Lana,
Thank you for your review! We are thrilled that you are happy with your new Birkin. We look forward to helping you find your next Birkin hassle-free!
All the Best,
The Portero Team
The bags I received smell like mildew …
The bags I received smell like mildew and I have not been able to get rid of the smell.
18 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Kmcphee,
We are sorry to hear that you're having an issue with your bags! Our customer care team will be in touch with you.
All the best,
The Portero Team
Great experience
Great experience. I had a little trouble with the delivery time frame was not what I had selected and paid for but it was corrected immediately and the item was delivered on time.
16 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Portero Customer,
We are glad to hear that you got your item on time! Thank you for the great review. We look forward to helping you again.
Best,
The Portero Team
Odpowiedź od Portero
Dear Portero Customer,
We are so happy that you decided to purchase with us again. Thank you! So glad everything met your expectations.
All the best,
The Portero Team
Louis Vuitton handbag and wallet
At first, I was skeptical about buying authentic handbags from an online dealer. Anyway, I tried it and I loved it. I bought the Louis Vuitton handbag black Epi ( Pristine) , however online it states it would come in the original box but it did not. It came with the dust bag and the authentic tags, then 3 weeks later I brought the LV Epi Wallet(Pristine.) It came with the box, dust bag and authentic tags. I love Portero. I will continue to buy my handbags from this company.
15 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear DeeDee,
We are thrilled to hear that you loved our site. We look forward to helping you find your next purchase!
Best,
The Portero Team
Porteo offers excellent service.
Porteo offers excellent service. They are always willing to answer any questions. Their delivery is remarkably swift. Porteo uses FedEx to bring items to Canada. My mistake was not knowing I could cover the Customs and Duties prior to delivery. I consider this is another plus for Porteo for using FedEx to assist Canadian clients. Each and every item I've ever ordered has been exactly as shown. They are indeed a Five-Star company.
Glendene English, Toronto, Canada
14 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Glendene,
Thank you for the excellent review! We are happy that we were able to meet your expectations. We look forward to meeting them again in the future.
All the best,
The Portero Team
Top quality and service
I have purchased many bags through Portero. All have arrived in a timely matter. Service is always top notch and bags are always in prime condition. I know I can trust the Portero rating system.
11 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear RTK,
Thank you for your continued business and for this great review. We are very glad to hear that you can trust our site, thanks for trusting us!
All the best,
The Portero Team
Authentic bags at Portero
I have purchased 2 Chanel bags and an Alexander McQueen bag from Portero and I am very happy with the transaction and the quality/authenticity of the bags.
11 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Jarrod,
We are so happy to hear that you are happy with your bags! We love it when our customers are thrilled by their new purchases. Please shop with us again!
Best wishes,
The Portero Team
Odpowiedź od Portero
Dear Jane,
So glad to hear that you like the scarf that you ordered. We look forward to helping you find more beautiful things.
Best,
The Portero Team
I wish you would have used better …
I wish you would have used better packaging.
9 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Portero Customer,
Thank you for your feedback! We hope you will return to us in the future.
All the best,
The Portero Team
Item was in excellent condition and was …
Item was in excellent condition and was shipped expediously.
8 maja 2017
Opinia niezależna
Odpowiedź od Portero
Dear Customer,
Thank you so much for the feedback. We are thrilled to hear that your item met your expectations and was received quickly. Please shop with us again!
Sincerely,
The Portero Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.