I own two Poolin machines – the EOC06 and the EOM. Recently, I had an issue with the EOM and jumped online to get support from the Facebook group, and Kai responded and never left my side. He helped m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the EOV 15 needle machine and it has changed my small business for the better! I had no embroidery experience but read reviews and watched online YouTube videos to learn how to use and maint... Zobacz więcej
I purchased a poolin as a beginner. The machine has been very first time user friendly and the service team has been spectacular. Leo has walked me through fixing the machine and spent a few hours hel... Zobacz więcej
I received my EOX one week ago and I’ve been testing it all week against my HappyJapan machines. I run a lot of patches. Today I stitched 18 patches at once with over 177,000 stitches in a 13x16 Moght... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place. In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
Dane kontaktowe
Stany Zjednoczone
- poolinservice@100horse.com
- poolinstore.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wonderful embroidery machine
The shipment came very quickly! As I started putting it together, support was excellent. They have helped me step by step to get it put together and set up. There are great videos and literature as well. The stitching looks great and the support team is willing to help me make adjustments. They are so responsive! Love love love this experience!
⭐⭐⭐⭐⭐ Fabulous Machine & Amazing…
⭐⭐⭐⭐⭐ Fabulous Machine & Amazing Customer Service!
I absolutely love my Poolin EC07 embroidery machine! It’s easy to enjoy and has made my embroidery projects so much fun. The customer service is equally impressive—responses are immediate, and the team patiently walks me through troubleshooting until every issue is resolved. I highly recommend the Poolin EC07 and the company for their excellent machine and outstanding support! 🧵🪡❤️
I purchased the Poolin EOM the machine…
I purchased the Poolin EOM the machine is amazing! The customer service representative assistance is impeccable. They are available to help you with anything and everything! If you are looking to purchase an embroidery machine this is it! Hands down best experience ever!
Great customer service
Leo Wang was very helpful to me when I received my new machine. He helped me fix the tension on the machine. I highly recommend Poolin for their customer service. Thank you, Leo!
Leo was so helpful and walked me…
Leo was so helpful and walked me through each step thoroughly. He made sure the machine was working and took everything into consideration.. excellent support!
5 Stars!
I bought my machine from Amazon. Shipping and delivery was quick and seamless. As it is my first machine, Set up and learning the machine felt overwhelming at first but between the Poolin YouTube channel and the What’s App support, the experience has been amazing. I can’t recommend enough!!
I love my EOM Poolin
I love my EOM Poolin! I have had so many compliments. I have only had to ask for help a couple times due to the fact technology is not my true calling. EVERY ONE at the help desk are extremely patient and 💯 supportive and have helped me get through my problem. And I might add that the friends who thought I was crazy for buying it have one on there way to them as well! Thank you Poolin and for having a great service team!
Sue
Great customer service
Customer service was absolutely amazing. Very fast response on WhatsApp and very helpful/ knowledgeable. They even sent me pictures without asking showing what I needed to fix. Thankful and happy.
I had a couple startup problems, can’t go wrong with this machine!
I had a couple startup problems, mainly updating the current machine. Poolin technical staff has been absolutely excellent and worked tirelessly with me. I don’t believe I’ve ever run into better Customer support than I have with this Poolin machine
Best embroidery machine!
I am extremely satisfied with my Poolin 15-needle embroidery machine! I absolutely love the finished results, and the machine has exceeded my expectations. The quality of the embroidery is beautiful, and I’m so happy with what I’ve been able to create.
One of my favorite things about Poolin is their technical support. They are so easy to reach, and whenever I have a question or need help, I get a response quickly with clear and helpful answers. It’s such a relief knowing that I have support when I need it, especially as I continue learning and growing with my machine.
I’m truly in love with my machine and the results I’m getting. I highly recommend Poolin to anyone looking for a quality embroidery machine with excellent customer support!
Good Machine with Amazing Customer Support!
I purchased my machine a few weeks ago, and while I’m still figuring out a few things here and there, I’ve been really impressed with the customer support! They are always there to help, answer my questions, and guide me through anything I’m having trouble with. It’s so reassuring to know that great support comes with the machine. Highly recommend!
Love my poolin and the on-demand help…
Love my poolin and the on-demand help is wonderful!
I love my Poolin….I’ve leaned so much…
I love my Poolin….I’ve leaned so much since having my E06…I recently had problems with my machine not threading and they reached out and assisted with the problem…I love my Poolin and embroidery…I can’t wait to get my next Poolin Machine…The great customer service is unmatched
Tension Issues
Just recieved my Poolin EOX and was having trouble with the tension getting it correct. Leo Wang from support was extremely helpful to resolve this issue.
The support team is great for Poolin.
Celine and Leo have been amazing!
Poolin EOM 15 needle
Just got my Poolin EOM 15 needle machine and absolutely love it! It was so easy to set up and learn how to use. The Poolin support team has been amazing to work with. They are very responsive and know the machine well. Any question I had I received a quick and knowledgeable response. I am super excited to see all the things that I can create now.
I received my poolin EOM back in May
I received my poolin EOM back in May. It has been so fun learning how to use it. Tech support is always available in a reasonable times. In the bears future, I plan on purchasing the EOX.
POOLIN EOM
I have had my new Poolin EOM for 3 weeks, so far its a great machine. The only issues I have had have been user error! All the techs have been extremely helpful when I have questions..maybe one day I will add another Poolin to the family! If your considering getting on just do it you will love it ❤️
EXCELLENT
The machine was delivered quickly! Customer service has been excellent during my purchase and they have continued to check in on me to see if I needed any help. Helped me with purchasing extra hoops. The machine was very easy to set up. Appreciated having threads ties off to make loading thread a breeze. Almost no adjustments to tension had to be made. It has run beautifully since!!! Highly recommended the EOM! ❤️
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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