Wish I had read previous reviews before purchasing from this company. Shocking customer service they actually make things up to avoid dealing with an issue and they are so rude. Will never use the... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Ordered two bras, transaction cancelled 4 days later. Received a notification on my phone wallet, emailed to ask why the sale has been cancelled, Bras are still for sale on their website I’m still wa... Zobacz więcej
Reakcja na opinię
Ordering simple, the despatch is a little long handed one star off . Saying this it does clearly say on the site that they are super busy and to allow time, I did email regarding my order and rece... Zobacz więcej
Reakcja na opinię
I’ve sent numerous emails and tried phoning them but no response to either. Tried again today but silence yet again. You’re either open or you’re not and if you are open and still sending orders out,... Zobacz więcej
Reakcja na opinię
2,6
Słaba
162 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 41% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
DO NOT SHOP AT @poinsettia Items were…
DO NOT SHOP AT @poinsettia Items were returned, 14 days ago. Emailed Customer services, who requested proof of return. Sent it in and still telling me to wait 14 days, and refusing to refund. VERY UNHELPFUL CUSTOMER SERVICE!! Rude and unhelpful. WOULD AVOID PURCHASING FROM THIS SITE! Escalated to Paypal!
29 lipca 2019
Odpowiedź od Poinsettia
* Poinsettia does not partner with Trustpilot to solicit reviews. We encourage everyone to read our Yotpo VERIFIED customer reviews here:
https://www.poinsettiastyle.co.uk/pages/customer-reviews-feedback
Hi Loan Uong,
I am pleased to confirm that your return was processed in line with our returns policy and UK consumer contracts regulations.
At no point did Poinsettia refuse to process your refund, and despite the derogatory tone of your messages our 6 email replies were prompt and courteous, reiterating our return policy and confirming that your return would be processed within 14 days of delivery.
Poinsettia's return policy is transparent and can be reviewed prior to purchase here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
We thank you for choosing Poinsettia Style.
Great service
Good bra, good price, speedy delivery. Will order from here again in preference to other online suppliers.
26 lipca 2019
Opinia niezależna
Odpowiedź od Poinsettia
Many thanks for taking the time to leave this review. We are happy to hear that you are pleased with the product and service received from Poinsettia. We look forward to serving you again soon.
Great Purchase, No Hiccups
I had my doubts about this company, however, they had a sports bra at a really good price that I couldn't find anywhere else, so I bit the bullet and ordered from them - and I'm glad I did!
The order arrived on time and was well packaged, and I was very pleased with my purchase. The company themselves was fine too - I received an email upon placing the order and one for a shipping update.
Judging from the poor reviews, I think the key to placing an online order with Poinsettia is to create a login rather than ordering as a guest. It makes it much easier to track your order and you will encounter far fewer problems if something does go wrong with the shipping.
4 lipca 2019
Opinia niezależna
Odpowiedź od Poinsettia
Many thanks for taking the time to leave a review. We're pleased to hear that you love your new sports bra and are happy with the service received from Poinsettia. We hope you will visit us online again soon.
Item ordered didn't arrive
I was concerned after ordering a swimming costume from Poinsettia, then seeing some of the reviews on here. I remained optimistic but unfortunately I didn't have a very good experience as the swimming costume I ordered never arrived. They have credited the money back and luckily I had ordered a back up for a holiday just in case, but it's a shame that they didn't fulfil the delivery of the item as it looked like a lovely costume.
31 maja 2019
Opinia niezależna
Odpowiedź od Poinsettia
* Poinsettia does not partner with Trustpilot to solicit reviews. We encourage everyone to read our Yotpo VERIFIED customer reviews here:
https://www.poinsettiastyle.co.uk/pages/customer-reviews-feedback
Hi Sara,
We do sincerely apologise that Royal Mail has not delivered this order, which is unfortunately out of our control. We did process an immediate customer courtesy refund whilst we continue to investigate further and hope this has resolved any issues for you.
Please let us know if there is anything else we can do to assist.
I placed an online order and have to…
I placed an online order and have to date not received my order. I have emailed this company (as you can’t telephone them) to get an update on my order. They have not replied. I’m now seeking a refund via PayPal. 😡😡
15 maja 2019
Opinia niezależna
Odpowiedź od Poinsettia
* Poinsettia does not partner with Trustpilot to solicit reviews. We encourage everyone to read our Yotpo VERIFIED customer reviews here:
https://www.poinsettiastyle.co.uk/pages/customer-reviews-feedback
Hi Wendy,
We are pleased that Royal Mail have confirmed this order was delivered to your address within our expected delivery timeline which can be reviewed here:
https://www.poinsettiastyle.co.uk/pages/shipping-policy
You have since returned this order to us an a full refund has been issued.
Thank you for shopping with us.
Never received my item
Never received my item
Have tried to get in contact but the address supplied keeps bouncing back
I've been conned out of over £30
Disgraceful
24 marca 2019
Opinia niezależna
Odpowiedź od Poinsettia
* Poinsettia does not partner with Trustpilot to solicit reviews. We encourage everyone to read our Yotpo VERIFIED customer reviews here:
https://www.poinsettiastyle.co.uk/pages/customer-reviews-feedback
Hi Colette,
We did reply to the Tweet you sent us requesting further order information to better assist you. You did not reply.
I can confirm that there is no problem with our email address, sales@poinsettiastyle.co.uk. You would need to contact your email provider for further information if you are experiencing issues with emails bouncing back.
We are pleased that Royal Mail has confirmed this order was delivered to your shipping address within the expected delivery timeline that can be reviewed here:
https://www.poinsettiastyle.co.uk/pages/shipping-policy
Please let us know if there is anything else we can do to assist.
Bras delivered today
Bras delivered today. Another great service from Poinsettia. 2nd time I've ordered from this company. I order the freya rio bras. Very comfortable and the price is good for these bras. I will be back in the future.
6 marca 2019
Opinia niezależna
Odpowiedź od Poinsettia
Many thanks for taking the time to leave a review. We're happy to hear you love your Freya Rio bras as much as we do.
No problems, good price and swift response to communications
I only read the negative reviews here after ordering and was then rather concerned. The order went through straight away and a message was sent to say that it was complete, but clicking the tracking link through to their website seemed to indicate that the order was not progressing. After an instant response to an EMAIL about this, it turned out that you cannot track items if ordered as a guest. I needn't have worried though as the order was delivered promptly.
13 stycznia 2019
Opinia niezależna
Odpowiedź od Poinsettia
Thanks so much for taking the time to leave a review for us. We're glad you are pleased with your purchase from Poinsettia and hope to serve you again soon.
I'm really pleased with the service I…
I'm really pleased with the service I received from Poinsettia Style. My order was received quickly and the product was as expected. I always buy Freya and was happy to find such good prices online. I had to return 2 items because they were too big and my refund was processed fast, I think in 2 days. I'll recommend to friends
28 sierpnia 2018
Opinia niezależna
Odpowiedź od Poinsettia
Hi Annie,
We appreciate your review and are glad you are pleased with your product as well as our service. We hope to serve you again soon.
If you are thinking of buying from Poinsettia Style - read their responses to all these complaints...
UPDATE: Your response to my clarification that your emails were not helpful or accurate (below) was simply to 'cut and paste' your first response that your emails were helpful. This obstinate and lazy attitude is clear evidence that your customer service ethos is to ignore the concerns and feedback from customers. AVOID THIS RETAILER.
I am writing to address your own response to my poor review of your services.
1) Your emails to me were not helpful - you repeatedly refused to confirm whether or not you received the returned item. I still have not had this confirmed by you.
2) I did not refuse to provide my tracking number or proof of postage - I do not possess this paperwork and therefore cannot. I explained this to you very clearly.
I urge all potential customers of Poinsettia Style to read the reviews on this site and then read the responses from the Poinsettia Style customer service agent. The common themes are:
- Customers are losing money, either by items not being delivered or returned items not being refunded.
- Poinsettia Style refuses to provide confirmation of their involvement, instead pushing all responsibility to the customer and the Royal Mail.
The nature of Poinsettia Style's responses to all the consistently poor reviews (including mine) on this site is testament to their disregard to the customer. They display no interest in addressing what is clearly a persistent problem. They are not trustworthy enough for internet retail.
23 sierpnia 2018
Opinia niezależna
Odpowiedź od Poinsettia
Hi Ian,
We do encourage all potential customers to read our replies.
We have sent 4 extensive and helpful email replies to you and also requested your Royal Mail tracking number or proof of posting for this return on several occasions which you have refused to provide.
As the sender your return postal contract is with Royal Mail and Poinsettia is not responsible for this return transaction until the goods are safely delivered to us. If you have lost this paperwork you would need to get in touch with Royal Mail. They would have provided this to you at the point of sale.
All Royal Mail small packages are now GPS barcoded and tracked to delivery and your refusal to provide this information means we are unable to assist you any further.
You will now need to contact Royal Mail as your return postal contract is with them and as noted online Poinsettia will not be held liable for any lost or delayed returns.
You can reach Royal Mail customer service by telephone here: 03457 740 740
Or by written post here:
Freepost ROYAL MAIL CUSTOMER SERVICES
You can review our full return policy here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
Kind Regards,
Vikki
Items Never Arrived / Unable to get my refund
Loathe to give even one star
Ordered mid July. Items never arrived and multiple contacts ignored requesting refund
I’ve had to escalate with PayPal to try and get my money back
Untrustworthy.
13 sierpnia 2018
Opinia niezależna
Odpowiedź od Poinsettia
*UPDATE client has confirmed that order was delivered by Royal Mail on July 24th as confirmed by Royal Mail using Special Delivery guaranteed by 1:00 pm service.
Hi Jo,
I am pleased to confirm that Poinsettia customer service have replied to all of your emails in a prompt and courteous manner and also provided the Royal Mail tracking number to you which does show updated scans for your reference.
We thank you for your patience whilst Royal Mail completed their investigation with your local delivery depot. Royal Mail have now confirmed delivery to your address. We have provided this new information to PayPal who will continue with this investigation as you have chosen to escalate the claim with them.
You may wish to contact Royal Mail customer service if you are experiencing issues with your local delivery office. They can be reached at 03457 740 740.
Kind Regards,
Vikki
Super easy online shop
Super easy online shop. Helpful sizing advice and i was very happy with my really comfy bra. Delivery was quick and ill be back.
13 czerwca 2018
Opinia niezależna
Odpowiedź od Poinsettia
Hi Vanessa,
We're so glad you're happy with your Poinsettia purchase :)
Awful.
Awful.
Paid for my item, never received even a "Dispatched" email. Tried to speak to customer services 5 days following payment via email just to ask if they had dispatched my item, informed me that I would never receive one as they do not track items unless you pay extra. Was told to wait 5 Working Days before talking to them.
Waited for 5 Working Days after speaking to the company. Nothing.
Emailed again with my concerns, was informed again that they do not provide even a dispatch email and that I hadn't paid for a guaranteed delivery date, so they wouldn't track my purchase at all.
Immediately requested my money back through PayPal as I had also read some very similar stories from other if you search for "Difficulties with Poinsettia Lingerie Online Orders".
I was careful enough to pay with PayPal, I suggest others do so.
13 czerwca 2018
Opinia niezależna
Odpowiedź od Poinsettia
Hi Amy,
We do apologise that your order did not arrive. As noted in our email replies sent to you on May 18th and 23rd your package was sent with our delivery partner Royal Mail using a free 2nd class service which can take 3-5 working (Monday-Friday) days to arrive. You can review our full shipping policy here:
https://www.poinsettiastyle.co.uk/pages/shipping-policy
Dispatch emails are automated and sent to the email address provided at check out, you may want to check your junk box. As you chose to check out as a guest and did not create a client account you were unable to log in to review your order status. A customer account can be created here:
https://www.poinsettiastyle.co.uk/account/login
We did reply promptly to all of your queries and we did initiate the PayPal refund when you let us know this had not arrived. We do hope this helps explain our polices and do hope you will shop with us again as we would love to provide a more positive buying experience for you.
If you have any more questions please email sales@poinsettiastyle.co.uk and we'd be happy to assist.
An easy purchase from start to finish
An easy purchase from start to finish. Prompt delivery and return processed with no issues. People really should read the return policy before leaving negatives reviews, Poinsettia does note that returns can take up to 14 days. Some of the most helpful customer service I've encountered buying online. Poinsettia has been my go to online bra shop for years now!
17 kwietnia 2018
Opinia niezależna
Odpowiedź od Poinsettia
Hi Amy,
Thanks so much for taking the time to leave these positive words :) We're pleased you've enjoyed your Poinsettia shopping experience :)
Item not refunded!
As with many other reviews here. Awful customer service. Ordered a sports bra that arrived broken. Took weeks to get any response from them but they agreed to a return. Sent item back but refund never received. It’s been a month of emailing but no response and they don’t have a complaints procedure or any contact numbers. Basically Avoid unless buying in store as seems a real con to buy online!
17 kwietnia 2018
Odpowiedź od Poinsettia
Hi Katy,
I am pleased to confirm that this customer damage was refunded as a customer courtesy in line with our return policy which can be reviewed here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
Kind Regards,
Vikki
Feels like I've been conned
The sizing is ridiculously huge prompting me to return the item, refund is never received, and you will only get the same standard reply. It appears that they do this a lot. Terrible customer service.
DO NOT BUY
17 lutego 2018
Odpowiedź od Poinsettia
Hi Nikki Claire,
As you have been unable to provide us with your order number or a Royal Mail proof of post with PRN number ( all small packages are now GPS tracked to delivery location regardless of service chosen) or signed for tracking number we are unable to better assist you. As noted online we do not provide a free post return service and you will need to contact Royal Mail regarding this missing return as your postal contract is with them.
You can reach Royal Mail customer service by telephone here: 03457 740 740
Or by written post here:
Freepost ROYAL MAIL CUSTOMER SERVICES
You can review our full return policy here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
The Elomi brand does provide generous sizing for a full bust. We are always happy to provide sizing advice before or after purchase as fit is our number one priority.
Please let us know if there is anything else we can do to assist.
Kind Regards,
Vikki
Returns Never Received!
Ordered a bra but ended up being the wrong shape for me. Tried to returned it, tracking shows delivered but Poinsettia says they never got it. They raised a few points about how tracking is inaccurate, there is no signature and such, I enquired with Royal Mail and am told the item has been delivered and the service I paid for doesn't guarantee a signature. I emailed Poinsettia the proof of my conversation with RM but they keep saying they never received the item and it's Royal Mail's fault. I've done everything, including trying to file a lost mail claim but I am told again and again the item has been successfully delivered. Lots of emails back and forth, Poinsettia still never gave me a refund. I had to file a dispute with PayPal where I got back the money with no cost to the seller. Disappointing and stressful. Customer service was nice when you were about to buy something, but not very much after.
26 lipca 2017
Opinia niezależna
Odpowiedź od Poinsettia
Hi Kathy,
We apologize you are unhappy with the level of service you have received, customer satisfaction is of the highest importance to us.
We do note that your return sent form Hong Kong using an uninsured service (LK606857637HK) was last scanned in Leeds, UK. As indicated to you a claim needs to be filed with Hong Kong post to claim for this missing package as your return postal contact is with them and is separate from your order with us. I can see that 7 extensive email replies were sent to you as a customer courtesy trying to assist you in finding a resolution and would suggest that your review should be directed to the postal service who failed to deliver your return package to us . I have had a chance to review all email correspondence and believe that the customer service team were prompt, cordial and helpful in their communication with you at all times.
Please let us know if there is anything else we can do to assist you in resolving this issue with Hong Kong post.
Do not order from this company!
Returned some items, One month later still awaiting for my refund. The company does not answer the phone. I would use this company with caution!
3 marca 2017
Odpowiedź od Poinsettia
Thank you for taking the time to leave this review, Amandeep.
We are surprised to see this, left more than 1 week after your refund was successfully processed and after being in contact with us on 2 separate occasions. As mentioned in our email correspondence we do suggest that you contact your bank or credit provider for further information as refunds are instant on our end.
Telephones are answered during boutique business hours. As noted online and on your sales invoice boutique staff are often in the changing area with clients and are unable to assist with online order queries. Customer satisfaction is of the utmost importance to us and we do endeavor to respond to all email queries in 1 working day.
We did respond to your email sent Feb 19th letting you know that this return had not arrived. We requested your Royal Mail tracking number or proof of postage and offered to further assist despite the postal contract being between Royal Mail and yourself. You did not reply and did not provide us with proof of postage or tracking information limiting our ability to help you.
Your return was processed on Feb 24th in line with our returns policy and UK consumer contracts regulations. An automated email was sent to you notifying you of this refund.
Your email sent on March 3rd asking for further refund information was answered in a matter of minutes. We did provide you with the return authorisation key to provide to your bank as well as offered further assistance if required. Sadly, you have chosen to leave this review rather than accept our offer of assistance and desire to help you quickly resolve this.
As the sender you may wish to contact Royal Mail for further information regarding this delivery or their services rendered to you.
We do hope this helps you understand the returns process. Please drop us a quick email if there is anything else we can do to assist.
Disappointing delivery
Disappointing delivery service from PoinsettiaStyle. We placed an order for 2 bras expecting delivery to be in 3-5 days unless we heard otherwise. We heard nothing and after 6 days contacted them to find out what was going on. We were then told that the parcel must have been "lost" so 1 bra was dispatched (due to insufficient stock). We *then* got a notification dispatch email (why did we not get that with the "first" dispatch I wonder?).
So the first bra took 2 weeks to arrive and the 2nd bra took 3 weeks to arrive from time of order.
Disappointing delivery and very poor communication.
It seems like Poinsettia Style do not keep everything in stock which makes their website a bit misleading.
14 października 2016
Opinia niezależna
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