Poinsettia Recenzje 

I live in the United States. I placed my order on August 25th and they were shipped on August 30th. I received them today the 7th of September. They weren’t held at customs for a long time. The shipping and delivery time was what two weeks? The items were perfectly placed in the parcel and exactly what I wanted which were the Panache sports bra which were really discounted on this website. I would definitely recommend them and love the fact that they got the order to me quickly. I will continue ordering lingerie from Poinsettia.

This rating is on the basis of how easy it was to order. However after ordering I saw that it could take almost two months to receive my items internationally. And sadly, having purchased as a guest, I would not be able to track the order. I tried to cancel but there was no visibly easy way to do so. I have sent an email requesting cancellation. Hopefully this matter can be sorted without any angst.
I will try purchasing at another time when I am not in a hurry to get the items.

Update

I canceled my order and received an email the very next day. The funds were also returned promptly. No issues with this provider. If I had more time, I would have continued with the order. And will use them again in the future.

By the way, I've tried to order on Amazon and I could not get my items promptly either. So its really a problem with global logistics at the moment

I wanted to write this to offset the negative reviews here, as my experience of Poinsettia was great. The order turned up with all the items in it. Quality was good. Took a wee while for it to arrive but that had been explained on the website when I ordered.

As if it couldn’t get any worse with this company, besides my previous complaint it’s now been well over a month and I still haven’t received my full refund on a bra I ordered. I’ve never been through so much hassle with a company. Please do not buy from here, it’s disgraceful!

Worst customer service! Ordered a bra and knicker set, took a while to come however eventually arrived but when it did only the knickers were in the package. NO BRA. The package had a small hole in it which i uploaded the photographs to them via email. Their response. '' The verified Royal Mail package weight confirms the package was shipped complete, sealed in a tamper proof mail bag. I have attached the label for your review, you will also find this on the package. If only 1 brief was included the weight would have been much smaller, there is no room for error here".
Clearly this wasnt tamper proof packaging! Next response
'' As we have proof of delivery and a verified Royal Mail package weight confirming this order was delivered to you in full I am unable to further assist''
I am now having to raise a dispute with visa about this and take this furthur along with evidence of emails and photographs. Im absolutely fuming with this complany and the way they have handled this. I certainly wont be purchasing from any company before reading the reviews in future.

Furthurmore to your reply this was not delivered in tact as you can clearly see from the photographs provided!
This package was not hand delivered to me it was posted through my door in the condition the photographs show. You state royal mail confirmed all items were inside? May i ask how royal mail would actually know what was in this package? Did they open it and have a look? Do they walk around with scales and weigh an item before it is posted through a door? I have raised a dispute as you are clearly not willing to help with this matter

In response. I am only requesting a refund for the missing item. I will keep the brief as i am not messing about paying postage to return a brief. The bra itself cost £26 and this is the amount i am requesting as a refund due to issue of it been missing. So are you going to issue my £26 refund or am i continuing with my dispute and taking this furthur?
23.07.21 update - still no refund from this company!! Taking it furthur had enough
05.08.2021 - in response to your reply. They are not conflicting revoews i simply made an typing mistake when i said brief was missing when it should have said bra. I am not asking for a refund for the brief as i recieved that! I am asking for a refund for the BRA which i DID NOT recieve! This matter has been taken furthur already

Disgusting customer service purchased 2 Fantasie bras from Poinsettia, I’ve worn this make and style of bras for years never had any issues I usually purchase from Debenhams however they were out of stock in December 20 so I ordered from here. I’ve worn them maximum half a dozen times each and the other day the wire popped out of the front of one of them.

I emailed Poinsettia advising the above and V**** replied requesting photos and saying ‘Please can you provide photographs of this gently worn bra’ I thought the ‘gently’ part a bit patronising but fair enough they need to see pictures so sent those immediately. I received a further reply saying due to the time passed 5 months they would need to inspect the bra and could I return it. Yeah no problem, I replied requesting a returns envelope/label, V**** replied no we won’t provide this you need to pay postage yourself and if we deem it a manufacturing fault we will refund 2nd class tracked.

All I could think was Wow! The shop provides goods not fit for purpose and expects me the customer to pay for it’s return.

I’m guessing this small business is supplying factory seconds as not one of the same bras I have purchased from Debenhams have popped a wire!

Save yourself some money and buy from a reputable business with good customer service. At the end of the day you pay for what you get.

*********Update********
You say I am not a client? but then advise me I need to return the goods, please make your mind up?

It shows how incompetent your business is!
PoinsettiaStyle.co.uk
ORDER #58408
I suggest you check your records as I am a customer!
I can post my order confirmation email if you are still struggling to find me!

I am not refusing to return the bra I am refusing to pay for postage and packaging to return a bra not fit for purpose.

"Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty/doesn't match the description.

I would like a repair or replacement.

If you can't offer me either of these in a reasonable time, I would like a discount or refund."

I have been asked to remove the name of the person who replied to my emails, clearly not a transparent business especially when it’s a very common name.

I am not sure about anything on here. I wish there was a way to know if the bras are true to size. I have an interest in a nursing bra i found and i wear a 42F but its a bit small. I wanted to know if a 44FF would work or if bras were made small on here.

I placed my first order and after waiting 9 days, I had not had any shipping notification. I chased this up and finally my order was despatched. Nearly 2 weeks after the order was placed, it arrived. The bra didn't fit and I returned it 1st Class Signed For (thank goodness!). It took nearly a month to get my refund. Wouldn't even confirm if my item had been delivered. Even providing photographic proof of delivery, didn't help speeding up my refund. Citing consumer rights allowing 14 days after delivery before a refund has to be returned to the consumer. Stupidly I placed a second order and experienced the same awful delays in my order being despatched and even longer getting my refund (I got it on Day14 after my item was delivered back to them and I had to cite PayPal Dispute Resolution!). I actually think Poinsettia Style enjoyed antagonising customers and being as unhelpful as possible. It is quite honestly the worst customer service I have ever experienced and I do a lot of shopping online. Best avoid - I just wished I had read all the reviews before I ordered. The reviews on Poinsettia Style Website only show positive reviews (they don't "endorse" TrustPilot apparently!) Funny when TrustPilot is an independent, unbiased review website! Says it all really.

No bras delivered and no refund. What I wish I had known earlier...

I paid for 2 bras using Poinsettia's website on March 15th 2021 and by the 23rd March no parcel had been delivered. I contacted the company to query my purchase and was provided with a Royal Mail tracking number to which RM's website response is always 'An update will only be provided when we attempt to deliver your item.'

By the 26th March I emailed again, this time requesting the cancellation of my order and a refund because no parcel had arrived. Poinsettia informed me that RM only declare an item missing after 10 days has passed beyond the dispatch date. In this case I should contact them again on the 2nd April to request a refund. On that date I informed Poinsettia that still nothing had been received, and requested a refund. No response...

Despite emailing on the 2nd (which was a bank holiday) and following up again on the 8th April to allow for any delays caused by closure over the bank holidays, still no response.

Over the past 2 months I have received multiple deliveries from Royal Mail, Hermes and Yodel in super-quick time, so I don't believe for a minute that Covid restrictions are to blame for my order going missing.

I will certainly never be so naive or blasé when purchasing from an independent company again. I urge you to check reviews before wasting your money (and time) because they are genuine experiences.

I am now having to waste my time writing this review, whilst spending 40 minutes on the phone to my bank to raise a case with them to obtain a refund that way.

A truly TERRIBLE shopping experience.

Update 11th April:

Poinsettia, it is irrelevant that Royal Mail's issues are "completely out of your control."

I have asked TWICE for a refund, and your response to this review is a blatant refusal to return my money, which is ILLEGAL. Until a consumer receives the purchased product, the dispatch and delivery are entirely your responsibility. If you are unsure of how a business is supposed to operate, I suggest you search the keywords: citizensadvice consumer somethings-gone-wrong-with-a-purchase if-something-you-ordered-hasnt-been-delivered.

Extract from CAB webpage:

"If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you."

Furthermore:

'If you want to cancel your order

You can cancel and ask for your money back if you don’t get the item either:

- within 30 days of buying it
- on the date you agreed with the seller - if it was essential to receive it by then (for example, for an event)
- on the date of the second chance delivery you agreed with the seller"

You ask me "Please let us know if there is anything else we can do to assist."

Yes, there is something else you can do: you can refund my money, TODAY.

2nd update: 11/4/21

Your responses have not been prompt at all, and only once this review was uploaded to Trustpilot have you been more attentive.

Your last direct email response to me personally was on the 30th March in which, the following was stated:

Hi Johanna,

We do respond to all email queries in 3 working days at this busy time as noted in our auto reply. We do appreciate your patience.

Royal Mail does not consider a package missing until 10 working days have passed. This was processed by them on the 20th, please get in touch April 2nd if the package has not yet arrived at which time we can offer a refund or replacement.

We do apologise however Royal Mail delivery delays are out of our control.

Please let us know if there is anything else we can do to assist.

Kind Regards,

As stated in my first Trustpilot review, no further correspondence was received from you once I emailed on the 2nd April.

As you claim to be so informed on the matter of delivery disputes, I expect that you'll also know that bank cases can be closed, especially if you resolve the matter directly (with me), as you should have done on the 2nd April 2021. Please make no further excuses for your poor service or claim that you have carried out actions which you clearly haven't, and action my refund, at that point the bank's involvement will no longer be needed and I shall advise them so, directly.

After reading these reviews I panicked and tried to cancel my order. Luckily I was too late, as my order arrived today, and the bra fitted perfectly. It was £10 cheaper than other sites, which is a lot when you’re spending £40 on a bra. The postage was quick and I had no problems. I’m happy!

Another fab purchase with Poinsettia!
I buy all of my Panache sports bras from Poinsettia and have done for years now. Things are challenging right now with covid and Brexit causing delays but Poinsettia has maintained the same excellent level of service I have come to know. Communication is always ace, I don't believe some of these other reviews. Probably people looking for free stuff! Highly recommend and have to my sister and friends as well. Best prices online and easy from start to finish

Firstly, I should have read the reviews on here before placing my order with this company, considering 60% of them are 1* and similar experiences to mine.

Placed an order on 05 Jan for 2 bras, received an email 2 days later saying one wouldn’t be available until April, so would I like to replace it or be refunded. I said best to be refunded - this was done immediately and I thought it was great service being told ahead of time (despite one not being available, but pick your battles, eh). I naively assumed that as they were checking the order it would be dispatched shortly after this, but it wasn’t and I realised 2 weeks later I hadn’t received so much as a dispatch email regarding the remaining bra.
I emailed last Sunday (24th), had no reply by Wednesday (the 3 business days they ask you to wait before emailing again) - still no reply at all by the Friday, Saturday, or today in any capacity. I emailed again this morning in the hope it might trigger something on their system, and I’ve received an email just now (5pm) saying I’ve been refunded for the remaining bra.
No response to prev emails, no email to advise why I’m being refunded - nothing.
Don’t get me wrong, I’m glad I’m at least getting my money back, but this is absolutely appalling service and I’m shocked this company are still trading with such poor business ethics and clear disregard for any customer service whatsoever.

A really frustrating 4 weeks, with nothing to show for it. I look forward to Poinsettia replying to this to say how I’m in the wrong, like they have the other disgruntled customers on here, which adds to the frustration if I’m honest. 60% of the total reviews can’t be wrong!

I won’t ever be using this company again and will do my best to make sure my friends avoid it also.
Do better, Poinsettia Style!

*updated at 5:40pm, as they have just replied saying it’s me not receiving their responses as they’ve sent 2 now - even though I received their initial emails and their auto-replies find me quite well.
Not changing my review, still a terrible experience.

Further update on 13/02 - poinsettia actually flagged my review as not being genuine and had it temporarily removed.
Trust Pilot gave me the opportunity to prove it was and have now verified my review.
Nice try, Poinsettia. Avoid like the plague

Honestly I never write reviews but hopefully this will help put someone’s mind at rest.

I ordered a bra direct through Freya and they then told me it was out of stock after purchasing. I started looking for it elsewhere and stumbled across Poinsettia who had the bra for cheaper so I ordered it. Haven’t heard of the company before so after purchasing decided to look up reviews and was disheartened to see lots of reviews about people never receiving their orders and having problems with customer service.

After 6 working days of not hearing anything about my order being dispatched I was starting to worry but then got the dispatch email within the 7 working days as stated in the confirmation email. The order arrived fairly quickly and the items were well packaged and fit me perfectly. I know lots of people have said they’ve had issues but I personally haven’t had any. You have to bare in mind that things will take longer because of covid and overall I am very happy with my purchase.

I've been shopping at poinsettia for years and have only great things to say. My mum told me about the site as she wears elomi and I now get all my bras from Poinsettia. Best prices I found online and I've always had quick, polite service. I definitely choose Poinsettia now and would recommend them.
Also had my most recent order delivered in time for Christmas. I can't believe people order so late knowing how busy Royal Mail are and have the nerve to complain. Shop early, covid didn't just appear. Great service at this difficult time Poinsettia team. Love from Edinburgh, proud to support Scottish business.

Was a bit disappointed with this company. Found a present online for my wife for Christmas and was going to order with Figleaves but this company were slightly cheaper and also offered free postage.
Once my order was processed, I received an email saying it would be 7 working days before it was dispatched. Still would arrive in time for Christmas though.
Exactly 7 days later I received an email saying it was out of stock and they could only send in January. I tried to call but got a standard BT answer phone message rather than a company specific message. I then got worried and looked at their customer reviews which were awful. Fearing I had been conned, I emailed and requested an immediate refund which to be fair came through fairly quickly. This is the only reason I didn’t give them a 1 star rating.
Bizarrely enough, the item apparently ‘out of stock’ is still available on their website.
All in all I would advise avoiding this company and using a bigger firm which is a shame as I like supporting smaller businesses.

23/12/20 Update - thank you for your comments and I can now see that the item has eventually been marked out of stock on your website. I reordered from Figleaves and the item was delivered today so just in time for Christmas.

Really easy transaction, great lingerie!

I am really happy with my purchase from Poinsettia. My sports bras were amazing, they keep the girls down whilst I run.

Service was top notch and my return was processed within their expected time line. I do wonder if people complaining expect special service just for them and I feel compelled to say that the service from Poinsettia was great. Spread some positivity at this difficult time for retailers!

I really would recommend Poinsettias, I will definitely be a return customer.

Happy Holidays, happy boobs :)

A great experience shopping with Poinsettia. I ordered and received my package quickly and love my new bras. I had some size queries and Poinsettia were very helpful and quick to reply. I will be a return customer!

I ordered a number of items in a range from poinsettia because they were cheaper than I had seen elsewhere. It was a mistake as Poinsettia as a business are very poor as is their customer service. Price is low for a reason. Slow to send items out, ridiculously slow to refund on returns. Items sent back over a month ago, numerous emails and still no refund but lots of excuses. They are now outside of their 14 day (plus extra for the time it takes them to collect parcels from the post office!) returns policy set by themselves. In future I will pay more and buy these products elsewhere for peace of mind and customer service.
Poinsettia claim to not support this review system because they don't like the reviews that are left. They have their own review system but that is only for the products and not for the service. The products are not their own, they trade in a variety of brands and so can take no credit for the quality. Their business practice and customer service is what they need to focus more energy and resources on.
I've held my patience over this but I am getting increasingly frustrated that they/she is sitting with my money in her bank for 6 weeks leading up to Christmas when money is tight and it should by now be my in account as goods were returned 4 weeks ago. Proof of postage and delivery provided.
I would not recommend trading with this company. Full stop.

Avoid Avoid Avoid at all costs!!

If you are here you have probably had a terrible service and delayed responses from this Micky mouse operation. I feel sorry for you and you need to be persistent with them to get your refund.

I made a large order of lingerie from this website in early August. I then chased them 11 days later, it took them 2 days to het back to me. I started a PayPal complaints process and then got part of the order. (most of which was not in stock and wouldn’t be for a few more weeks) I then returned some of the order but apparently they didn’t receive the card from their neighbour. Like many other reviews on here, they are flaky, using COVID for poor business practice, playing at being an on line store and spend more time trashing those on the trust pilot platform who are giving truthful feedback and warnings to others - than actually running their business to give the customer what the nice website promises. I have now been given my refund because I was persistent - I will never use them again and will always check first on trust pilot before using a smaller on line business - which is a shame.

I placed an order on the 18th July and was advised of a delay in processing at the point of order. I then received an update on the 27th July later to advise that my order was on it’s way. I am still yet to receive it at the time of writing this review (10th August) and when checking my order on the website it still says that it is being prepared for shipment. I have emailed twice, sent a Messenger message and tried to phone but had no reply. I just want my order or a full refund. Not the level of service I would expect even if these trying times!!

UPDATE: I have now received an email advising that my order was sent out on the 27th July with a Royal Mail and due to the length of time that has passed I can request a refund, which I have done. Hopefully this will be received in good time. Just unfortunate that I never received my items.