Poinsettia Recenzje 

I placed an order on the 18th July and was advised of a delay in processing at the point of order. I then received an update on the 27th July later to advise that my order was on it’s way. I am still yet to receive it at the time of writing this review (10th August) and when checking my order on the website it still says that it is being prepared for shipment. I have emailed twice, sent a Messenger message and tried to phone but had no reply. I just want my order or a full refund. Not the level of service I would expect even if these trying times!!

UPDATE: I have now received an email advising that my order was sent out on the 27th July with a Royal Mail and due to the length of time that has passed I can request a refund, which I have done. Hopefully this will be received in good time. Just unfortunate that I never received my items.

I'm very dissapointed with Poinsettia - at first, I received big size of the product, which was clearly my mistake in conversion between EU and UK sizes. So, I placed another order and sent back the first one. However, I have tried to contact Poinsettia about 100 times via email, telephone and facebook with no response and have been never refunded (around £80), despite providing the tracking. I have never had a similar issue with any other eshop and would definitelly recommend to avoid this eshop. This is a genuine review written on behalf of my wife Aneta Kalenska (all details provided privately).

As my last post was removed I decided to write another following all guidelines.

I wasn’t happy with my experience at Poinsettia style, I placed an order in April and the item I ordered wasn’t in stock so I was given two options; same size but different print or a refund - I chose to go for a different print.
On a side note: I do think you should be updating stock levels regularly as it did say the item I originally wanted was in stock and the money was taken out of my account for this item straight away.

After a couple of weeks the item still hadn’t arrived which was completely understandable given the current circumstances but as I had a dispatch confirmation email a couple of weeks previously I contacted Poinsettia and was informed it had been delivered and was given my tracking number.

As I didn’t receive the parcel I was asked by Poinsettia to contact Royal Mail and told they will investigate for me. After contacting Royal Mail they asked me to refer back to the sender - Poinsettia then immediately said they were unable to investigate further and to be honest all of my emails before they stopped replying were unhelpful.

Poinsettia then didn’t respond to any of my emails but fortunately I was able to make a small claim from my bank and received my refund this way.
I know I wouldn’t have been issued a refund from my bank if I was in the wrong about this.

I understand from Poinsettias reply in the past that yes, GPS would clarify the post office worker was in my area but without a signature it would not prove it was delivered directly to my door.

I was informed by Royal Mail at the time that you would have been able to both refund me and claim the money back from them.

I won’t be ordering from you again and I wanted to write this review incase anyone is thinking of doing so. After, I got an email asking me to review the product I never received.

4/8/20 - Following my reply from Poinsettia:

It was not delivered and I didn’t sign for it. I would not be writing this review if it was delivered, I would be writing about the product.
Royal Mail clarified with myself that you could claim back the costs from them for the missing parcel but unfortunately you still refused to help.
As above, I have a good bank and clearly there isn’t a problem as they refunded me and haven’t been in touch since.

This review is factual and also verified by Trustpilot themselves as they have been in contact after you tried to block my review for the THIRD time.

Lastly - I did contact customer service and you stopped replying.

Terrible company, don't bother. Unorganized, Slow, and customer service is not a priority. Ordering is easy and hassle-free and your money is taken instantly you then wait for about a month for your order and when you return items you then wait about a month for refunds. I'm sure they will tell you this is due to COVID 19 but if you look at previous reviews from last year it's the same thing. Only one person seems to answer emails and sales "apparently" send out emails that I have never received. You cannot get through by phone either.

Waited a month and the order was cancelled after a frankly pretty rude experience , I appreciate covid has been tough on business but if you're getting loads of bad reviews the way to handle it is to address the issue rather than reply curtly. Thanks for the 10 percent off my order but I'm afraid I won't be using it

I’ve sent numerous emails and tried phoning them but no response to either. Tried again today but silence yet again. You’re either open or you’re not and if you are open and still sending orders out, then surely you should respond to customers’ queries!!!
They won’t allow Hermes returns for some mysterious reason best known to them and set aside their parcels for 10 days before opening them. Isn’t this a little over the top? I’m still waiting for a refund despite sending the parcel back weeks ago via royal mail where I had to queue for hours just to adhere to their unhelpful and neurotic policy.

Item never arrived had to wait weeks to get money back. Complete scam!

I bought an item two weeks ago and three days later (when I should have been expecting it to arrive) I realised I'd never even been sent a confirmation email. I then emailed customer service, but now over a week later I haven't even had a reply. I created an account to check my order status and all it says is 'unfulfilled'. As far as I can tell I've been charged in full but they have no plan to actually sent me what I paid for - a complete scam. Avoid like the plague. I only went with them because they said they were processing online orders as usual and their delivery times were advertised as shorter than Bravissimo's! Wish I'd never used them.

Edited to add: Poinsettia tried to have this review taken down by Trustpilot by claiming I wasn't a genuine customer - despite the fact that I have an email from them acknowledging I'm a genuine customer and asking me to change my review! I have gone to the effort of providing evidence to Trustpilot to verify my transaction so I can make sure Poinsettia don't get away with this, but be aware there are probably lots of other negative reviews that have been unfairly taken down. Really shocked at how dishonest this company seems to be.

Edit #2: Poinsettia posted a response challenging me on the facts so I edited my review to add a full timeline of all our interactions (proving my points). Their response has now been deleted so I've deleted that timeline for the sake of length!

Edit #3: Poinsettia are now trying to have this review taken down on the basis of defamation. For clarity, this entire review contains nothing but either (a) factual statements that I can prove or (b) my honest opinion based on said facts, so does not legally constitute defamation (much as the company may dislike it).

Edit #4: Trustpilot agreed my review contained no defamation so it's back up, but Poinsettia's response falsely accuses me of lying. I can't believe I'm going to this effort but it is infuriating. Timeline below for anyone tempted to believe them over me (and please note these are all factual statements so not defamatory):
- Placed order 11th May
- I sent an email query on 14th as hadn't had any order confirmation
- I sent a chaser on the 22nd as I hadn't had any reply
- I created an account on the 22nd (don't know why they're claiming I didn't - I have an email confirmation of this!) and left my first Trustpilot review
- After I posted on Trustpilot I finally got my first reply from Poinsettia, who claimed they had already emailed me twice and 'copied and pasted' those emails to me, but I did a full search of my email folders including junk mail and there was no trace of these emails.
- I said I found it suspicious that their email system had somehow failed to deliver two emails but miraculously once I posted on Trustpilot one was able to get through, and it's easy enough to 'copy and paste' an email you never sent
- Poinsettia requested I amend my Trustpilot review on 22nd and promised me a refund
- By the 27th I still hadn't had my refund so I chased them again and said I'd need to raise a dispute with Paypal - at which point they finally conceded and gave me my money back.

I made an order over two months ago and never received it. The tracking on both Royal Mail and USPS say it was never delivered. I contacted their team for a refund FIVE times and haven’t gotten a reply. What a waste of 35 euros. Scam

Excellent service from Vikki as usual. I sent a return on March 18th and although slightly delayed due to the coronavirus pandemic (which I totally understand!) she responded quickly with their updated returns information. I’m happy to await processing as I understand safety is priority and I have used Poinsettia before with no issues refunding. Love my new bras I will be back for more !

1) Orders take ages to be sent over, its my second one, and its already 2 weeks and it still shows 'preparing for shipment'.
2) Each time they didnt have some items despite available on webpage, so had some refunds, disappointing,

General poor experience. No future.

Hello everyone
I also ordered some things on from their website. The shipping was ok and I got everything but two things didn't fit me so I asked if I could send them back. She said it was ok and after a many email exchanges she did't reply back anymore even though it was clear that the package was recieved. My money is now gone and I had to pay extra to even send the package back. My honest opinion is that I would never ever order something from their website again. They need to improve or else they are going to loose all online custumers and this is sad, because the concept is actually good.

Nevertheless I lost 55 Pounds and 13 Euros because of the shiping and I wouldn't advise you to support them, if they don't start to change something!

I unfortunately ordered the wrong size, I emailed Vicki who advised me to return the item, I reordered another bra which came within a few days. My refund was returned to me within 14 days. I would definitely order again. Contact with Vicki was very quick and helpful.

When this company say they will refund within 14 days what they mean is they will refund on the 14th day after you have contacted them several times. Will never order from them again.

Having read some other reviews I was a little concerned about placing an order however the items I ordered arrived within 4 days, I received exactly what I ordered at a better price than any other website and couldn't be happier. Would definitely order from this company again.

I ordered a number of items, but unfortunately had to return as they were the wrong size (my fault).
The email exchanges I had with Vikki were very helpful & extremely quick.
I received my refund within the 2 week guideline, so no problems there.
Advice I asked for with regard to my next order, was again helpful & polite, the reply was quick.
Great prices & speedy delivery too.
I’m horrified by some of the negative reviews that have been left, as my experiences have been very positive.
I have already recommended Poinsettia to my friends & wouldn’t hesitate to recommend them here!

I placed an order with this company on 30/8 As of today 11/9 I still have not received it. I have contacted customer service and had numerous exchanges with an individual named Vikki. The exchanges have been extremely frustrating and sometimes infuriating her general tone is rude and abrasive and she repeats their delivery policy ad nauseum even though they are flagrantly ignoring their own policy, which reads in part, dispatch takes 1/2 days my item was dispatched, according to Poinsettia 6/9. 8 DAYS. She will not concede in any way that there is a problem with the way the order and communication I’ve received has been handled and when I saw others reviews reflecting the same opinion I felt compelled to support them. This company by and through its customer service representative Vikki is totally letting down it’s customers. She is obnoxious to deal with and accepts no responsibility when things do go wrong, she blames Royal Mail, blames the customer for not understanding their delivery policy and when it’s pointed out to her that 8 days isn’t 1 to 2 days she had the gall to tell me she wouldn’t tolerate abusive behaviour. it’s looking as though this item isn’t going to arrive I’m dreading the return/refund process experience considering what the sales experience has been. SHAME REALLY. Update, item just arrived and it is the wrong item in the package not the item I ordered, be warned.

Think carefully about buying from this crowd... I would not buy from them again. Ordered two black Panache sports bras (in the same size), one underwired and one non-wired. Delivery pretty slow. The underwired one was well undersized and didn't fit me at all. Had to return AT MY EXPENSE! Had to chase refund, which I eventually got. The black non-wired one fitted just fine. So, straight away I ordered another non-wired, the same size, in nude colour. Foolishly I assumed the fit would be the same as the black one, and when the bra arrived I immediately broke off the labelling... but NO! It was noticeably smaller than the black one in both the cup size and around the back. It actually didn't fit me but as I had pulled off the tags I felt obliged to keep it. Luckily and eventually after weight loss it fits me now. The black one kinda still fits, it's just a bit big.

Not surprised Poinsettia had to have the last say about this... and they took their time in posting their response. I did take a long while to post my review. Maybe because I am sick of complaining about stuff generally. The two same-sized and style of bra I ordered were not the same size, and how do I know which one was right? We all know that different styles of bra come up differently in size and fit, but should not differ when the style and size is exactly the same. Now let that be an end to it!

I'm loathed to give them one star, but I must to give my opinion.
If you return anything you will be chasing them! If you don't you won't get a refund. It took weeks!
I returned a faulty bra after only one wear, the wire popped out at the front, I was asked if I'd washed it, improper wear or sizing! No.... Like I said... Only worn it once! I was told it would be returned to the supplier for their review and only then would they decide to refund or replace. I stated that my contract was with them, not the supplier. I actually got in touch with the supplier who confirmed this. After waiting nearly three weeks for a response I emailed them again stating I wanted an update and a refund! Funnily enough the next day I received an email from PayPal stating I would receive a refund.
I have learnt my lesson with this company, never again!
Beware, you've been warned!

Sadly, never received my order. After initial hiccups with delivery address, Poinsettia assured me they resent the items. I didn't get an updated tracking number. After various emails I still haven't received any communications. Reported them to PayPal but also there, slow process. Don't know what's going wrong there but very frustrating.

UPDATE: 1 day after posting my review on trust pilot, I received my refund. Still no communications. Also, I tried to leave a review on their mentioned customer reviews (on own website) but this isn't possible. There's only positive reviews on there because only happy customers are given access to leave a review.