Poinsettia Recenzje 

** Edited after reply, the item arrived and I emailed within about 20 minutes to complain, this 7 days is a lie. So I will be taking this further, you cannot run a business, failing to provide clean unused items then call the customer a liar when you cannot tell the truth.

I ordered two bras from this company which took over two weeks to arrive. When they finally did, one of them was clearly worn and dirty, absolutely unacceptable for a full-price item. I took photos and contacted customer service right away.

Instead of apologising or resolving the issue, they accused me of lying and claimed I had worn the item myself. I’m absolutely furious and deeply upset. I am not a liar, and being treated like one over a faulty item is beyond insulting.

I paid over £30 per bra and expected better quality and service. With everything going on in my life, the last thing I needed was this added stress and disrespect.

Item not as described and does not match photo on website.
Customer service was rude and argued with me.
I've also been accused of posting a fake review as the review isn't positive.

Item as shown in the website, arrived in a week or so but I didn't mind. Initially I was a bit worried because of the reviews, but personally I had no issues. Everything great!

Well I have just read the reviews before writing my review.

Have had no problems with any of my orders from Poinsetta.

They gave me what I wanted and also the Bras were on sale which was a bonus.

I will definitely order again. I was so pleased with my orders that I recommended my friend and she has had no problems

Thanks Poinsetta.

Was worried after reading reviews that my order wouldn’t arrive, however arrived within the 5-7 working days as stated on the website. So if you need quick delivery then you need to take this into consideration. Great products, the fantasie fusion is £10 cheaper than big department stores. Also feels great supporting a localish Glasgow business. Would recommend

Quality product, great price, excellent communication and fast delivery.

I live in Melbourne, Australia. I placed an order with Poinsettia Style UK.
The order was delivered this week. Very well packaged and as ordered.
International Tracking was provided.
I would like to say a big thank you to Vikki who responded to my emails in a polite and professional manner. Always lovely to deal with great people and good companies from around the world. 😊
I have just placed my second order this evening.
Thank you Vikki

Was wary when I saw the reviews, but no need to worry! The price of the elomi cate was fantastic, so couldn't resist getting one at such a great price. Had a confirmation email straight after the order, and the item arrived within a week. Will be ordering another one now - free postage a bonus too.

I placed an order on 10th March and immediately received a confirmation and order number via Shopify. 7 working days later (as per their instruction on the confirmation) I emailed asking for an update on the status of my order.
24 hours later I am informed by Vikki that “ A message was sent at purchase letting you know that this order was delayed with a current expected dispatch of late March and asking how you would like to proceed, I do apologise if this has landed in your junk box”.
Needless to say I hadn’t received any such message. I expressed concern that I hadn’t received the message and requested a copy. Vikki’s prompt response: “To avoid any further concern I have gone ahead and refunded this for you now.”… “ The original message was sent via our Shopify back end system and can only be sent as a new message which would be dated today. Apologies if this has been marked by your email provider as spam”.
Reading back on other reviews this excuse has been used before so this company would be well aware that such a message system is unreliable, if indeed a message had been sent via Shopify at all???? Very quick to cancel the order, and a mildly sarcastic email, I can only assume that this company does not require any online business as it certainly isn’t customer focussed. I won’t use them again.

Was really wary about using this company after reading the reviews. But the price was just too good to ignore for x2 Elomi bras. I ordered on a credit card for safety, and took a chance. I'm thrilled!! Beautiful bras delivered well packaged in a few days. Thank you 😊

Thank you poinsettia for my swimwear order. Very pleased with the order. The service was great, I received my item’s within a short time. Great service & a great price. I will definitely look forward to ordering from you again in the near future.

I was worried about my order after reading these reviews but everything went well. I noticed that my address was incomplete so I emailed to get it amended, I received a response in less than 24 hours and my address was updated and parcel shipped. Sadly it didn’t fit so was returned and a replacement one ordered. Refund arrived as quick as the replacement bra.

Orders a bra which never arrived, was refunded without explanation. Tried to contact via instagram only to be ignored. Reading the rude reply’s to people’s complaints below tells me all I need to know.

Bra is great but the customer service is terrible I tried to help and give them some useful advice as their delivery service was a bit shambolic, in response I got sarcastic emails. After that whenver I asked a question e.g. have you received the returns, she refused to answer. The email she wrote took her longer than it would have taken for her to actually check if it had arrived! With this company the customer appears to always be wrong!

Placed an order on September 22nd, got a confirmation email the same day and my card was charged, but the order still hasn't shipped today OVER A MONTH since I placed it.
Tried to email their support twice, but still no response.
DON'T BUY HERE UNLESS YOU JUST WANT TO LOSE YOUR MONEY

Edit Oct29th:
Amazingly, I got a reply from their sales first thing Monday morning after posting this review, after they ignored me for over a month.
They claimed that they'd emailed me before from a different service and that it must've "ended up in spam" or something, but when I asked them to forward me these previous emails I got nothing.
They then said they'd "appreciate you amend the negative review, alternatively we will respond with all relevant information in our response."
Then they said the reason that my order hadn't shipped for over a month is because one of the items I ordered was "delayed", but when I asked what will be the possibilities to correct this, they just responded with: "As I can see you are unhappy, I have refunded this purchase in full to allow you to purchase from somewhere that better meets your shipping needs."
So basically, only shop here if you want to give them a loan for a few weeks, and then have to chase them to get it back.

Easy to order, item delivered 6 working days later and swimsuit exactly what I wanted. As many of the reviews state, there was no tracking number but all was fine. Thank you to Poinsettiastyle.

I have spent time messaging these people and to be honest, I found them really helpful. It's not a quick response granted but as soon as they get around to your message they bend over backwards. Vikki thank you for your help. I will come back to you when your supplier delivers.

If I could give no stars then I would. Customer Service is non existent. They have failed to reply to numerous emails. Have not refunded postage for the return of a faulty item. Sent wrong item and no response to emails.

Placed an order on 24 Aug, still hasn't shipped. Mailed them on 4 Sept, still no reply.
Fortunately purchased items on credit card so can go down that route but a hassle. I've used them a couple of years ago and they were fine but seem to have rapidly gone downhill

I ordered 2 bra's on the Friday, read the poor reviews and was concerned. To my delight they arrived on the Monday morning excellent service. Thank you Poinsettiastyle.co.uk