Poinsettia Recenzje 

Incorrect items sent; no response from customer service. It can’t be that hard. Poor. Don’t order from here. Wish I’d checked Trust Pilot first.

Absolutely awful think twice before purchasing any bras from this company. Awful customer service. They have not got a clue how to speak to customers spent over £150 order with them.
They sent me a white bra which had marks clearly sent them photos, they told me to send it back at my own cost said they would refund the postage never did. Took them ages to refund the order but no postage was refunded. Please be mindful when sending items back as they don't send a label & they say we will refund the postage & they don't have a complaint procedure. I have emailed several times to which they have ignored. Better of shopping elsewhere for your underwear not worth the time waste.

Ordered from this firm, and eight days later had no correspondence and they had my money eight days, I sent two emails and both came back with curt replies.
DON’T use them ,their attitude is appalling.
Asked for a refund which I got and no mention of what I ordered ,they obviously hadn’t got the item but took my money.

Terrible customer service. I placed an order on the 18th of November. 12 days (9 business days - they request that you wait 7 days before contacting them) later on the 30th, I emailed customer service because I hadn't received a dispatch notification. I received a standard dispatch notification email the next day (no personal response from customer service), however there is no tracking information attached. On the 7th of December I emailed again requesting clarification on the lack of tracking information and received a response from a Poinsettia representative stating that my order was on its way to me. 11 days after the initial order dispatch email, on the 12th of December, I finally receive a tracking number which states that Royal Mail had just received the item that day from the sender, meaning that the dispatch notification I received on the 1st of December was essentially just to shut me up and that my order wasn't actually posted until almost two weeks later. It arrived at last on the 18th of December. So if you would like to wait a full month for a bra and be treated like an idiot by a business who refuse to own up to mistakes/delays, then go ahead and order from Poinsettia Style. Otherwise, avoid.

Still not received the correct product despite numeoys emails. The lady who owns this fails to answer. Poor customer service. Even had the cheek to ask me to review my product! Been waiting done 20.11.23

Ordered several items on Black Friday and received order confirmation. The following Tuesday received a short email saying cash had been refunded, without any explanation or apology. After several emails seeking more info it turns out the online system sells items they have sold out of; no dynamic stock knowledge. Now I’ve missed the other Black Friday deals! Grrrr!

I read reviews on Trustpilot after purchasing 2 bras online as they were the make, style and size I was looking for at very competitive prices. I got a bit worried but then realized I had received an acknowledgement of my purchase and it advised not contacting them before 7 days had passed.
My bras arrived, they're as described and I'm delighted. The only pitfall was the notice to say that they were on their way arrived just after the bras.
Don't despair, this company is genuine. 🙂

I ordered on 18th September and didn't hear anything for a while. I emailed and got a fairly quick reply saying they were waiting for stock from the manufacturers. My order arrived yesterday (7th October). I only received communication upon chasing myself but we got there in the end.

J ai passé commande pour la France le 26/8 et je n ai aucune nouvelle depuis 15 jours
Aucun envoi, pas de traitement de la commande aucune réponse par mail
A fuir je veux être remboursé
J ai fait un litige PayPal

Edit 05/12/23

Des menteurs il n y avait qu un seul soutien gorge dans le paquet ne m ont jamais remboursé
Voleurs !!!!

Really poor customer service, I ordered over £170 worth on the 20th august. Still not received all my items (was not told at the time items were out of stock). They don’t answer the phone. They say they email you back within 1 working day which they don’t. I have emailed them twice since the middle of last week and they still haven’t answered my questions but have issued a refund on one item which I’m guessing is out of stock as they haven’t actually stated why. When they did email me back on previous emails I sent them I found them to be very blunt and unhelpful. I will never order from them again, fact!

I wish I could give no stars and also read these reviews before I placed my order. Placed an order also most 2 weeks ago and nothing since on the progress of my order, still not received my order. I've emailed customer services twice and had no response. I cannot believe companies like this are still operating. I'm seriously worried I have lost my money

I can not track my order. I can not reach them by phone. I ordered bathing suits three weeks ago I can't even sign in with my email to check my account. I fear they stole my money and it seems as their customer service department could not care less. Do not order anything from this company. At this time, I just want my money back. I needed the bathing suits for August and I was promised they would be here by August 1st. I wish I never trusted this company.

Placed my order 8 days ago and until now haven't received any status update. I sent an email to customer service and it returned as an error saying that such a company doesn't exist in the database. I tried to call there today and nobody even picked up the phone. If I won't receive shipment confirmation with a valid tracking number tomorrow I am gonna contact the police. This is simply a felony to avoid shipping items someone paid for, and even not bothering to inform customers when it is going to be shipped. There are plenty more lingerie stores to choose from which are credible. Poinsettia - ship my order urgently or provide me with a full refund!!!

UPDATE: The day after I left this review I received a refund from Poinsettia, but no email explaining why I won't receive the items I ordered, no apology either. Isn't that bizarre that company rather prefer to pay back money instead shipping the product? What is going on here?

I placed an order two weeks ago and still have not received my item customer service are not replying to my email absolute joke im without my order and out of pocket had to raise a case with PayPal to be refunded in full advise u avoid at all costs an email was sent advising what I wanted and was ignored by you and hence the reason for me raising a claim with paypal - very bad CS and a complete rip of company

I’m shocked to read all the bad reviews. I’ve been using this website for underwear and swimwear for a few years now. Never had a problem. I think they are maybe causing themselves bad reviews in some cases because they don’t send out despatch notifications. You receive an email confirming your order but the next thing you hear is when the item arrives at your door. If you (Poinsetta) could just send an email update, I think it would improve your reviews. I’m used to it so don’t worry when I don’t hear anything for 4 or 5 days but I remember worrying the first time. The prices are always competitive with free delivery and I’ve always received my goods within a respectable time so all good from my point of view.

My wife ordered a swimsuit at £53.10 for the daughter for a Christmas present. It was a Freestyle one piece Athletic Swimsuit Freya.
The daughter only wore it three times when the wire came out underneath the bust area. It hadn't been washed only hand rinsed.
On 21 January 2023, the wife e-mailed (couldn't get through on the phone) which wasn't answered. On 25th, after another e-mail, the wife received a response asking how the item was washed. Further e-mails from Customer services (name removed) stating it does take a great amount of force to push an underwire through the fabric as they are coated to prevent piercing. To me this is accusation the fault was deliberately caused.
We were told to return the swimsuit at our expense using Royal Mail tracked only where the item would be returned to the manufacturer for assessment and if a manufacturing fault a new swimsuit would be sent out or the faulty one returned!
In e-mails (name removed) kept quoting UK consumer contracts and just generally unhelpful.
My wife will definitely NOT use this company again as the customer service response has been extremly poor.

She only wishes she'd read reviews of this company first as she wouldn't have ordered in the first place. Now regretting buying the item and the problems its caused as it was a present.

I ordered 100€ worth of items on November 25 and to this day, nothing was delivered. I sent an email and they said that my package was posted on December 8 but in the Royal Mail tracking page only says “Sender preparing item” since December 5. I sent a few emails asking for updates and the response was always “there is a strike, you have to wait”. And they stopped answering my emails since January 3. I left a comment on their Facebook page and it was deleted. I demand to know when my package is going to be delivered or my next step is gonna be to pursue legal action.

I placed an order on the 10th December 2022, I was aware of the time for dispatch as shown on their website. I still hadn’t received an email with regard to dispatch by the 22nd December so emailed to confirm. Then had a dispatch email on the 23rd, only 13 days after I placed the order! Still nothing on the 4th January 2023 so, emailed again to be told about all the postal strikes & bank holidays! Finally arrived today on the 7th January 2023. Marvellous how other retail orders I’ve placed online have arrived with very little or no delay whatsoever. Wish I’d have seen previous reviews.

Avoid at all costs! I wish I had read the reviews prior to placing an order. However never received the items and requested a refund which was given. Also another item I ordered apparently was not in stock originally and was refunded. Extremely poor level of customer service. Very poorly managed retail service.

Ordered on 14 Nov. No dispatch e-mail after 7 days so I e-mailed them on 23 Nov. No reply. Dispatch e-mail received on 25 Nov. It's now 30 Nov and nothing received. There have been a couple of Royal Mail strikes, so fair enough. But. I ordered from another company a day later, and the order was later than it should've been and it was sent by Royal Mail, and I received that two days ago!!!! Wish I'd read the reviews on here before I ordered. It's not looking likely that I'll order again.