PNP Cleaning service Recenzje 

We booked this company for a post builder clean. The website promises a thorough and deep clean but the cleaners missed lots of obvious patches of dust. It also promises to remove paint and grout left by the builders but there was lots of this left. One of the builders was three hours late. We complained on the phone before paying and were offered an extra half hour but the cleaners waited for us to point out each but they had missed rather than taking any initiative. On the plus side, two of the three cleaners were friendly and polite. But overall we were disappointed with this service and would not recommend this company.

Very good cleaning. Very fast response from the team when I have a question

I commend the cleaners for doing a fantastic job. I was pleased to see that my flat was cleaned properly from the tiles to the carpet. They have met my expectations and even did better. The cleaners came on time and were polite. Great jobs guys! 👍🙂

I discovered PNP through a tenant who'd used them for her end of tenancy clean, I was impressed with the level of cleaning. The last page of the contract which is the cleaning checklist was supplied and everything on the list had been cleaned. I rent by the room in a flat share situation. Last year my tenant had paid £120 for her bedroom, main bathroom/downstair WC, kitchen, living room, windows inside/out and hallways/stairs. Basically, the equivalent of a 1 bedroom flat.

I had decided to book PNP this time round as a tenant had left without cleaning in a different property. I paid £90 for 5 hours work. Garly, arrive on time. I'd already spent 90mins cleaning the bedroom myself as the new tenant had moved in. Garly had to clean the communal areas which was the kitchen, bathroom, living room and hallway. Garly had a cigarette break 4hrs in and was ahead of time which I'd expected since I'd cleaned one room already. The last 20mins was spent in the completed bathroom with the door shut and I know it didn't need cleaning because Garly had told me it was done before her break. One thing I found disturbing was that Garly had use a metal object to scrap at my grout, I'd mentioned this to Polina. I'd taught Garly how to clean mould (she didn't seem to know when I'd ask her), which required no scrubbing and was a simple spray, leave and return to spray the area down. Same for limescale on the tiles.

Then when another tenant had to leave the country due to his sponsorship ending abruptly. It meant I had to let the cleaners in.

My tenant had provided the cleaning checklist prior to booking and paying. The only thing that was highlighted was that PNP don't do gardening. The next set of cleaners (one women and one man) arrived 30 minutes late. Upon opening the door the women sized me up and walked in dismissively. Her body language meant I knew this wasn't going to be a simple transaction. Within 2 minutes of entering the property I'd gestured to the bedroom and 2 bathrooms at the other end of the flat explaining that the 2 bedrooms did not need cleaning. The women didn't quite hear me and clarified that she's only cleaning one bathroom. I'd explained that it had already been pre agreed, she walked back towards me, passed me gesturing her hand and arm up in the air with a curt NO! not looking at me once. The cleaning checklist states main bathroom and shower room.

She made a phone call, hung up silent, body language had quietened down. Cleaning commenced.

I went into the kitchen to clear the cupboards so they could be cleaned inside. I'd asked the women if she could clean the big cupboard first so I could put everything back as to clear all the worktop surfaces as they were littered with crockery, pots, pans, mugs etc. Instead she chose to spray cleaning products over the crockery whilst cleaning the top unit. I'd asked her to stop as she was getting cleaning product over clean crockery. Face like thunder she stopped and moved to the large larder as requested.

One end of the flat where the bathrooms and bedroom had been cleaned, I went to the bedroom to put the curtains up. I'd noticed a big stain on the floor and cobwebs that were not subtle. I went to dust them off with a dry mop and then asked them for a wet mop to clean the stain. It seemed easier to clean it myself without the confrontation that I'd already experienced. The women had followed me to the bedroom (stopping what she was doing passing a big hallway and 2 bedrooms, watched me mop the stain up then she went back to her original task). I should add that this 3 bedroom/2 bathroom flat has a cleaner come weekly. The now vacated room was also dusted and vacuumed pre the cleaners arriving. The floors have always been impeccably clean (I'm Chinese and we don't wear outdoor shoes in any of or properties/home and walk barefoot). No limescale on any stainless steel or taps. The oven and hob unused and spotless pre PNP arriving.

The man had started to mop my end of the flat which indicated that this was the last thing to do. Cleaners normally do this before leaving. The windows had not been cleaned outside. I asked him if they were going to be cleaned and he responded with a simple no, no aggression or anything. I'd texted Polina and the guy had spoken to the women whilst she was on the phone, she spoke to me in her usual manner telling me they aren't doing the outside windows. I tried to explain that everything had been pre agreed and words are exchanged between the women and myself. The women was extremely loud and aggressive. At one point I asked her why she was shouting at me as I wasn't raising my voice. In my text to Polina I asked that she speak to the women who was on her phone charging her phone in my socket, this message had obviously reached the women as we were all standing in the hallway the women speaks to her colleague in a different language but I caught the word phone so I understood that my message had been relayed to her. The issue I had with that was she was speaking to her colleague about me, in front of me as if I wasn't there. I took this opportunity to call Polina. Whilst on the phone to Polina the cleaner storms towards me slamming £2 coin dramatically onto the bookshelf behind me whilst ranting loudly to her colleague with the random "crazy....no...crazy....too much...crazy....too much" and scoffing, snorting, sighing whilst walking from the kitchen through the hallway to the lounge and back again passing me each time. I said to Polina it wasn't the money that was the issue but the manner in which I'd been treated from start to finish. Polina explained that "she's not from here". I said that I wasn't from here either and then she said that that was different. I know as a first generation to immigrant parents, one learns the customs of the country one is in. I'm not sure if in any country it's customary to enter a property of someone else's that you don't know and charge your phone as being acceptable, at the very least ask for permission.

As the last of the hallway was being mopped I got a broom to sweep the dusty kitchen. The guy asked me what I was doing and I'd explained my intentions. As I waited for the women to finish up in the kitchen she removed the doorstop, closed the door to continue her phone conversation. I wondered if the property was actually hers and if I was mistakenly in someone else's place because from start to finish this women spoke to me like she owned the property. But then I remembered that I've owned the flat for 20 years.

Finally, we were all outside the front door. I remove my outdoor shoes which I'd put on to remove some rubbish and step back inside the flat to pick up the £2 intending to give to the guy. It wasn't on top of the letters or underneath as I checked, it appeared to have disappeared. One could argue that 2 things were taken without permission on this visit.

The 2.5 hours had finally coming to an end.

I've rated 3 stars because the cleaning in all 3 properties was good. The guy who I didn't get his name arrived to do a job and got on with it. He was always cordial. He never jeered the women up even though she was involving him to garner sympathy and trying to intimidate me. I've haven't been spoken to in the fashion the women spoke to me for a long time, apart from when I was being a naughty child or when the English assumed I didn't speak English/know any better.

The back door to the garden had been left unlocked when the cleaners had finished. This door opens from the outside if not locked. The key was taken from the tv stand to open it.

Polina, you misunderstood my saying you weren't the cheapest for cleaners, this was in context of the £90 paid before. It seems that your cleaners tell half truths and omit vital information. You said you weren't the owner, how this is relevant I do not understand. It would've helped if you had communicated everything that was agreed before the cleaners arrived and so the women wouldn't have needed to feel like I "was trying to sneak things in for the cleaners to clean".

Hopefully whoever is the owner will get an insight of how their workers behave representing you as a company.

I will save myself the bother next time and go back to not recommending cleaners.

Cleaner was friendly and professional, and did a superb job. Very reasonably priced for the standard of service. Highly recommended.

My only gripe is that the website specified 2 - 5 cleaners, but only one came to clean my place. Didn't impact on quality at all, so not a problem for me, but I felt bad for him - he ended up putting in long hours.

A big thank you to PNP Cleaning Service. I was very impressed with their service and happy with the results! Both Galina and Svile were friendly and professional! Would definitely use them again!

They also been known as LCS. Simply the best
I would recommend you guys to all friends!

Very good experience, the property manager complimented the cleaning standard at check out.

The only reason this gets two stars, rather than one is that the cleaner herself actually did an excellent job on my end of tenancy clean. The issue is with management.

Context: I had something of a disaster on my moving day - my removals service had an exceptional problem beyond their control, which resulted in them being 7 hours late. Originally, they had been scheduled to have left the property long before PNP arrived.

Unfortunately, this didn't happen - so I made best efforts to remove items from areas that PNP needed to clean. The cleaning supervisor arrived and got to work quickly and efficiently. However, there were supposed to be two cleaners (it was a big flat), not one.

I called the office, who noted the 2nd cleaner was delayed and would arrive shortly. After another two hours, I called the office again, who noted they had been trying to get in touch with me (I had no missed calls and verified the number supplied was correct - moreover, they had successfully contacted me on that number at the time of booking, weeks before), to note that they wouldn't be sending a second cleaner due to having "violated their T&Cs due to movers not having come".

Per PNP's T&C's, they do ask that all items are removed before starting - and that's fair enough. However, I explained the situation was beyond anyone's control to the office manager and that the current cleaner was working very hard anyway.

The manager couldn't have been less understanding or more rude. I was also disturbed by her changing her story re: the 2nd cleaner being delayed (when in fact, it seemed they never intended to send them, as quoted), as well as allegedly not being able to contact me, despite having successfully used my number before...

Ultimately, the first cleaner worked for tirelessly to finish the job, with my assistance. PNP's total lack of understanding for an exceptional circumstance was unprofessional, badly handled and ultimately, only resulted in overburdening the first cleaner.

So, in summary - a solid clean, which was well done - but from a company with zero understanding of customer service. I wouldn't use them again.

I didn’t see the final clean but agent accepted with no issues, we expect our full bond back. Cleaners were, however, 45 minutes late and gave very little notice. They then tried to charge me more than quoted so some confusion.

The quality of the clean was excellent and the communication throughout the booking process was great. My only negative point was that they were an hour late which was put down to unexpected traffic. We live in central London so allowances should’ve been made for traffic.
I would still book them again.

Left one window unclean. Charged £25above agreed price.

Otherwise, okay job.

They are also known as Twinkle clean.

Please NOTE the response from PNP is DISHONEST. They DID CHARGE for internal windows to be cleaned. I have emails to prove this.

No complaints here. Booked an end of tenancy clean and now the house, including oven and fridge freezer, are all spotless. Many thanks.

Horrific Cleaning Company. We used the end of tenancy cleaning but it was done to such a poor standard that our landlord paid for another professional cleaning company afterwards. When we returned home our house also stunk of cigarette smoke. We have since contacted the company and they refuse to reply to our emails to sort out this issue and give us a refund.

Cleaning review: very good job!

Post cleaning experience: This is where the issues began. There were minor issues reported after the cleaning. The staff were first quick to point out that our warranty had expired. I had to remind them of an email sent to them within days after cleaning, listing the issues. They then came back with a point by point rebuttal and simply refused to own up to anything.

The attitude was very poor and there was just no customer empathy.

Again, this is a review of the booking and post cleaning experience. The cleaning itself was good value and thorough for the most part, for the money we had paid.

Very happy with their services. Booked 7 hours and was glad that two ladies came so work was completed in 3.5 hours. The house felt fresh and clean after they had finished.I felt I got good value for money

The standards of professional cleaning are fairly well agreed these days. This company does not provide them. The first attempt was cursory at best. The oven was still greasy, crumbs under the bed, lime scale not removed from bathroom taps, on and on. It took several days to get them to respond and send people back to the flat. And still they failed to do a decent job. Our new tenants had to clean the floors properly themselves.

Great service! The office staff are prompt, helpful and responsive and the cleaning team were lovely, efficient, and did a great job. Would definitely use PNP again.

The lady who came did a great job however unfortunately we were not informed that only one person would be coming instead of two as initially planned and so the job took much longer than anticipated (5+ hours) which was very inconvenient for us.