PlusCup – Personalized Videos for Kids & Adults Recenzje 428

Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The video quality was absolutely perfect and the messaging was great. But the service level was unequivocally excellent. This was my first purchase and I will continue to buy from them as the opportun... Zobacz więcej

Oceniono na 5 z 5

Absolutley amazing!! My daughter is going to be so happy on her birthday! I’m actually very impressed with the quality of the video. Will def purchase again sometime! If I could give one small note... Zobacz więcej

Oceniono na 5 z 5

My three year old loved the Gabby's dollhouse video. I thought it was cute that they used the opening scene from the movie to a birthday celebration song bc she was already familiar with the dance. Wh... Zobacz więcej

Oceniono na 5 z 5

I saw this page through instagram ad, at first I thought it was a scam but decided to give it a try, thinking I will get it in weeks but my oh my I was impressed I had my work within hours and witho... Zobacz więcej

Informacje dotyczące firmy

  1. Edycja nagrań wideo

Napisane przez firmę

At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours. Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

428 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Huge Props To Their Customer Service

Huge Props To Their Customer Service

The best 20 bucks ive ever spent on a gift for my daughter seriously. We did that Gabby dollhouse one which turned out super cute and They actually sent the finished video later the same day which was great.

Now the day of the party I realized I had accidentally cleared my emails without ever downloading the video and started to panic so I reached out through email explaining and they sent me the replacement almost immediately. I can't say how grateful I am for that. So its been a great experience all around id definitely recommend trying it out.

14 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

WORTH EVERY PENNY!

They were super fast with the video and even faster replying and helping me fix an issue I had. It’s worth every penny. Will definitely be doing it again for my other babies birthdays and special events ♥️

13 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Please don’t waste your money like I did. This review is real - no clue about others.

My child’s name was pronounced wrong despite my writing the pronunciation- it is not a difficult name. They said a long “a” rather than a long “e”. The video was supposed to be personalized at the beginning with Anna waking Elsa and saying it’s my daughter’s birthday and instead the video was generic saying “it’s the princess’s birthday”. I complained and nearly 12 hours later I got an email asking me to do a voice memo of my child’s name and they would do the video correctly. They never did. I consistently asked for a refund and I was never given one. I could not play the video that they sent since Elsa did not say her name right - in addition of lesser concern, the mouths of the characters in the video don’t line up with what the characters are saying. It’s like it’s part of the movie but they say things in a “dub over”. All of the time I spent trying to get this video done appropriately to no avail and no refund. I would NEVER deal with this company again. Never.
Added: I see the response and it is not accurate. There was NOT an immediate response. The response was sent at 4:37 pm. My communication was timely because I ordered the video for the morning of my child’s birthday. I clearly paid for expedited and stated we would be showing it to her before heading to Disney in the morning hours. It was not ever fixed on the day of her birthday and nothing in my communication was rude - it was clearly stating that the corrected video had to be sent before she had to go to bed in the evening (which it wasn’t - it was never corrected).

11 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

We take feedback seriously, but it’s important to clarify the full situation.

When you contacted us about the pronunciation, we immediately asked for a voice memo to ensure we could match the name exactly as you wanted. This is our normal process, as written pronunciations can sometimes be interpreted differently. Even after receiving your memo, we were prepared to continue editing until it was correct. We regularly re-edit videos multiple times for customers to make sure everything is perfect.

However, instead of allowing us the necessary time to complete the correction, you began sending repeated emails within minutes demanding a refund. We handle edits in order, as there are other customers ahead in the queue. Corrections require time and are completed fairly and sequentially.

It is also important to state that we do not appreciate when our efforts are met with hostility or lack of respect. We work very hard to deliver personalized products, and we expect basic courtesy in communication.

Regarding the refund: you were refunded before this review was posted. Even if your bank has not yet reflected the transaction, refunds can take 24–72 hours to appear depending on your bank’s processing time. The delay is not on our side once the refund is issued.

We stand by our service and by the many families who have had positive experiences with us.

Oceniono na 5 z 5

ABSOLUTELY AMAZING videos

ABSOLUTELY AMAZING videos! My granddaughters will LOVE the personalized videos. The company has outstanding service/support. I will definitely be ordering future videos.

12 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

This video is amazing

This video is amazing, fast turn around time. I wasn’t expecting to receive it that fast, and the quality is excellent. I look forward to making purchases with PlusCup.

13 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Hello

Hello,

Please I make a mistake on my order PRH3ZIGXQ yesterday I have been trying to reach you but no response despite all efforts through the email I send and your website. I spell my email wrongly . Please reply my emails at soonest 🙏🏻
Also will I get my video latest on the 15th as my daughter birthday is 16th of February.
Please reply me asap .
Thanks with regards .

12 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi Olaide,
Hi,

Thank you for your message. We did reply to your emails and corrected the email address on your order. The video was already delivered in time before the 15th, so it should have been received ahead of your daughter’s birthday on the 16th.

If you still need us to resend it, please let us know and we’ll be happy to help.

Thank you,

PlusCup Team

Oceniono na 1 z 5

I am very disappointed

I am very disappointed, I purchased a video for my nephew 4th birthday a month before his birthday and now I don't have any access to the video that was created for him. I reached out to customer service and no reply and tomorrow is his birthday and I won't have the video for him to see which would've made his day. I want a refund 😕

11 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi Shakima,
Hi,

We’re really sorry to hear this and understand how important it is, especially with your nephew’s birthday tomorrow. We did reply to your email earlier and sent the video to the email address provided at checkout. Sometimes the email can end up in the spam/junk folder or be missed.

Please check your inbox and spam folder, and if you still cannot find it, just reply to our email and we will resend the video to you right away so your nephew can still enjoy it. We’re here to help make sure you receive it.

Thank you,

Lina

Oceniono na 5 z 5

The video was better than I imagined

The video was better than I imagined. The graphics and song were perfect! It played like a part of a scene from the actual video. I am sure my 4 year old grand daughter will love it!

10 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Oh my God

Oh my God, you guys work wonderful, it beautiful and somehow gave me tears of joy, I love love your work. Thank you for making my daughter’s day special, this is amazingly beautiful, thank you again. I received it even before the 24 hours mark.

11 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

So very, very pleased

I am so very, very happy with the results. Seeing Bluey mention my granddaughter‘s name, along with her picture on the video, had me wiping my eyes. I highly recommend the service for your loved ones.

10 lutego 2026
Opinia niezależna

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