PlusCup – Personalized Videos for Kids & Adults Recenzje 428

Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutley amazing!! My daughter is going to be so happy on her birthday! I’m actually very impressed with the quality of the video. Will def purchase again sometime! If I could give one small note... Zobacz więcej

Oceniono na 5 z 5

My three year old loved the Gabby's dollhouse video. I thought it was cute that they used the opening scene from the movie to a birthday celebration song bc she was already familiar with the dance. Wh... Zobacz więcej

Oceniono na 5 z 5

I saw this page through instagram ad, at first I thought it was a scam but decided to give it a try, thinking I will get it in weeks but my oh my I was impressed I had my work within hours and witho... Zobacz więcej

Oceniono na 5 z 5

Paid for the 24hrs service and I got it in less than 24hrs with high quality and even the pronunciation of my daughter's name was great. My daughter loved it and kept watching over and over through... Zobacz więcej

Informacje dotyczące firmy

  1. Edycja nagrań wideo

Napisane przez firmę

At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours. Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

428 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Excellent!

Ordering the video was very easy, as was the entire ordering/buying process. The video is perfect and I'm sure our grandson will love it!

6 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Omg I love the video !

Omg I love the video !! My baby turns 2 soon and the theme was just what I wanted and needed for her thank you guys so much it’s beautiful!!!!! And perfect and the customer service was A1!!! No issues at all I will definitely shop next year as well !!!

5 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

The best moment of his life so far!

The joy and excitement on my grandson’s
3 year old face was indescribable! No one in my family will ever forget those special moments as he watched. And he continues to watch over and over.
Thank you!

3 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing videos and customer service

We got peppa pig and bluey videos made for our daughter's third birthday. One of them turned out perfect in the first attempt but another one had a small pronunciation issue in it. The team worked on this very quickly and helped resolve all issues. Very happy with the post sales service. They really want to make it a happy and perfect experience for you. My daughter now sees those videos every day!!

27 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Just received the video that was…

Just received the video that was ordered, amazing job guys, after I received the video i have requested to add a picture with my kid, and i received this like in 15 min, these guys are amazing, definitely will buy back again.

5 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Extremely satisfied!

I was disappointed that the birthday girl's name was not mentioned as it was in other videos. Hearing her name or maybe have her picture on stage as she was celebrated would have definitely been better than just putting her picture in the corner at the end of the video. Other than that, it was ok.
I failed to mention that it was the K Pop video that failed to make the birthday celebration personal, as did the Bluey and Elsa videos.
I appreciate the rapid response and the updated version of the K Pop video that is perfect. It will put a forever smile on Aspen's face. I highly recommend your company!!!!

3 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi Bobby,
Thank you so much for sharing your feedback with us, we truly appreciate you taking the time to explain how you felt.

We’re really sorry that the K-Pop video didn’t feel as personal as the Bluey and Elsa ones. That’s absolutely not the experience we want for you or for the birthday celebration.

We’d genuinely love to fix this and make it right for you. please check your emails.

Thank you,

Rachel

Oceniono na 1 z 5

Paid extra for the 24hour delivery of…

Paid extra for the 24hour delivery of my video and still got ik after 3 days so it was past My daughters birthday… and the cherry on top was at the end of the video they wrote the wrong name (Oliver)
Will never order anything again!

3 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi Khan,
Thank you for taking the time to share your feedback, we’re truly sorry for the frustration this caused, especially with it being your daughter’s birthday.

We’d like to clarify a few important points transparently.
The video was completed and sent to the email address provided at checkout within the promised timeframe. Unfortunately, the email address ending with @dmcc.ee was not receiving our messages, which delayed delivery beyond our control.

When you contacted us, it also took additional time to locate the order because the billing name was entered only as “Khlan”, without a full name, and we receive a very high volume of emails daily, which can sometimes slow down responses.

That said, we fully acknowledge our mistake at the end of the video where the wrong name was shown. This was an editing oversight, and we sincerely apologize for that. As soon as it was brought to our attention, we were ready to correct it immediately.

We understand how disappointing this experience must have been, and we’re truly sorry it didn’t meet your expectations on such an important day. Your feedback helps us improve, and we appreciate you bringing this to our attention.

PlusCup Team

Oceniono na 5 z 5

I would give this 10 stars if I could

I would give this 10 stars on a five star scale. If you are a parent, grandparent, aunt or uncle, you should consider this as a gift for that special child in your life. The video quality was absolutely perfect and the messaging was great. But the service level was unequivocally excellent. This was my first purchase and I will continue to buy from them as the opportunities present themselves.

2 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Wow 3rd bdy

Wow - my grandson was really surprised and loved every minute. They delivered exactly what they promised and I had it expedited because I ordered it the morning I needed it and they delivered. All of my guests were impressed.

31 stycznia 2026
Opinia niezależna
Oceniono na 4 z 5

This item would’ve been 5 stars if the…

This item would’ve been 5 stars if the sound didn’t go out when the mom took the radio, it comes back on in the next clip but it’s very noticeable. I will say that the timeframe in when I got my video was quite fast it only took 3 hours.

1 lutego 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi White,
Hi, thank you so much for your feedback, and we’re glad to hear you loved the fast delivery!

Just to clarify, the sound cutting out when the mom takes the radio was done on purpose as a playful, funny moment in the scene. That said, we completely understand that it can feel noticeable or distracting.

We’re more than happy to edit that part and keep the audio continuous if you prefer, just send us a quick email and we’ll take care of it right away.

Thanks again for your review and for pointing this out, we really appreciate it!

PlusCup Team

Oceniono na 5 z 5

Amazing video

Amazing video! Made the birthday girls 3rd birthday so special! She watches it over and over. Will definitely order again!

31 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Will not be using again

Will not be using again. I gave them the pronunciation of my daughter’s name, they got it incorrect. They requested a video of me saying her name correctly and it was still incorrect. Then I was told “that’s the best they could do!” How hard is it to pronounce Caleigh.. pronounced “Cali?”

30 stycznia 2026
Opinia niezależna
Logo PlusCup – Personalized Videos for Kids & Adults

Odpowiedź od PlusCup – Personalized Videos for Kids & Adults

Hi Danielle,
thank you for sharing your feedback.

We’d like to clarify the situation for transparency. After receiving your pronunciation guide and voice recording, we revised the video and sent you the updated version. You later replied by email confirming that the pronunciation was correct and that the video was perfect.

We’re truly sorry this experience was frustrating, and we never want any customer to feel unheard. We appreciate your feedback and wish you and your daughter all the best.

PlusCup Team

Oceniono na 5 z 5

I LOVE LOVE L O V E THIS VIDEO!!!!

I LOVE LOVE L O V E THIS VIDEO!!!!! It literally made me cry, it’s SO cute!!!! I purchased it yesterday, they delivered it TODAY! Please purchase one for your kiddos! You will NOT regret it! Thank you so much PlusCup :) I can’t wait to show my son on Valentine’s Day! ❤️

30 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Couldn’t be happier

Couldn’t be happier! The Bluey birthday video was super cute and arrived so quickly. And their customer service was truly exceptional. When I noticed a name pronunciation issue, they remade the video immediately and it turned out fantastic. I’ll definitely be back and I recommend them 100%.

26 stycznia 2026
Opinia niezależna

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